Cancel

    Open app

    Search

    Planet Fitness

    3.5 (57 reviews)
    Closed 7:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - Planet Fitness

    Personal training

    Planet Fitness Photos

    You might also consider

    Recommended Reviews - Planet Fitness

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    I would like to be reimbursed the $68.06 in fees I was charged. I was not made aware that the gym was reopening. My local Planet Fitness in Morris Plains, NJ claims I was sent an email notification but I cannot locate it (I checked junk mail as well. The last communication I received was on 4/13/20 entitled "A message from Fitness Planet CEO Chris Rondeau" and it had nothing to do with reopening.) I would have cancelled my membership if I had known because I cannot take a risk with COVID as my son and I live with my parents who are senior citizens who have pre-existing conditions. My local gym could not provide evidence that I had been notified about the gym's reopening. The gym manager Chris replied, "There is no proof that we can provide showing we sent you an email. The email that came from corporate used the same email we have on file, so you should have gotten the email." I requested the contact info from Chris for corporate several times over email but I was ignored. When I called to request it, I was told by the Assistant Manager that "we can't give out that information." So my next attempt was to go into the gym in person. I spoke to Chris and asked who makes these decisions and he told me the Regional Manager. I asked to speak to him and again, I was told I cannot have his contact info. It has been weeks and I have followed up several times but the Regional Manager has not called me back. Lastly, the Morris Plains location told me I could contact corporate through the planet fitness website and when I did that I received an email saying I "If you have questions about billing or a charge on your account, and are looking for a refund, please contact the staff or management at your home club location." Same is true of the Facebook page. But the Morris Plains location has ignored me, refused to call me back and refused to share information. This is the wrong way to treat people. I feel Planet Fitness is not doing the right thing during COVID. Just starting to charge me without giving me a chance to make a decision about my membership during a time when people are dying due to a pandemic that easily spreads person to person in a place where people share equipment is just wrong. (They will reply probably reply with their standard response about how they're handling covid instead of answering my specific refund request). This New Year's Eve, I watched the Times Square Ball Drop and saw Planet Fitness was the main sponsor which is an investment of millions of dollars. I just want my $68 back that is rightfully mine. Reply to response from PF posted: I've already tried stopping by the gym and attempted several times to contact the Regional Manager as noted above. Other ideas?

    See all

    4 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 1

    11 months ago

    Everyone who works there is so friendly. I also like that the equipment is kept clean.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dewan A.
    762
    2162
    2469

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jae L.
    194
    12
    39

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Social Planet

    Social Planet

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    19 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    16 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    18 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lisa F.
    158
    1
    0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A G.
    0
    31
    0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 3
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Great gym and even greater staff. The one I specifically remember is Kate. She is always very welcoming and willing to help.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K V.
    0
    19
    0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Luis F.
    67
    58
    0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Planet F.

    Planet F.

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    Page 1 of 2

    Ask the Community - Planet Fitness

    Review Highlights - Planet Fitness

    I have a Black Card and use all three gyms on RT 10 from Morris Plains and Succasunna to the new one in East Hanover.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Elite Fitness NJ strength and conditioning

    Elite Fitness NJ strength and conditioning

    5.0
    (4 reviews)
    2.6 mi

    Ive been all over the fitness spectrum from over weight, a competitive power lifter, gym meat head…read more I always thought I was "fit". After being bored of the same thing I got to a point where I was so miserable and out of shape, eating bad and unmotivated. I was so unhappy with myself I didn't know what to do. A friend told me to come to a class and try it out. I was instantly hooked and signed up that day. Since starting in February I have made such progress. I used to not even be able to run down the stairs, even though I could lift heavy weights. I wasn't really in shape like I thought. Now I can run a mile, sprint 400+ meters and I have so much more cardio endurance then I've ever in my life. Every day is different and challenges something new inside you. I was so scared to start something new, something out of my comfort zone. I walked into class and realized it was just a bunch of people like me, all ages , all sizes and even women 9 months pregnant! The coaches are all amazing and help you through everything. They will scale your workout to your best availability's but also see your potential and give you that push you don't have on your own. There are always events going on to keep you motivated and give you a goal. The owner Chris and his wife Christi are amazing! They always help with nutrition and guidance, they are so well educated. Inside this warehouse it is so much more then a gym. This is a home and it comes with a family. The people I get to see every day, work side by side with and even in events out side of the gym have become A family. Everyone is so welcoming and everyone is cheering you on! No one wants to see you fail and no one will ever let you. This place has changed my life mentality and physically, inside the gym and in every aspect of my life. I never thought I'd I AM A CROSSFITER and athlete. This is my transformation from just March to now.

    The place is great all around. New equipment, great atmosphere, and lively people make an awesome…read moreexperience for working out. Ive been between bodybuilding and powerlifting for about 7 years so far and this place definitely rocked my boat on the term fitness. I drive out when I can since I'm about 45 minutes away, but if you're in the area I'd highly recommend to check out.

    Planet Fitness - gyms - Updated August 2026

    Loading...
    Loading...
    Loading...