Pricing was good! Membership fee was waived - a good place to get an even better workout

been coming to this gym since they opened here in the valley. Lately, I haven't been too happy with one employee. he works the evening shift. young, blonde guy with glasses. Always chatting it up with his friends. ignoring us customers. waited 6 mins to get on a message chair When there was no one using them. watched him just talk behind the counter to his friends for 30+ mins today 8/31. Do better please. read more

Wouldn't let me end membership over the phone and then when I made it in to building they told me even though Bill was not due yet that I would still have to pay another whole month. So disappointed in my experience with this gym. read more

Walked in to check the gym out. Moving to Wenatchee in a month. At first we were under impressed by the staff by not recognizing and greeting us. We were the only ones at the desk and got ignored. I had to speak up to get someone's attention and they just stared at my wife and I. Josie finally stepped up and gave us a tour. She was great and this gym is spotless! Coming from Las Vegas and being fitness competitors for over a decade we were blown away. Vegas gyms charge $50-350 a month. Definitely excited about joining. Just train the staff on greetings and enthusiasm. read more

Not only actually clean the rooms between guests, but curb the defiant attitude that I got from the associate when I mentioned there was garbage in the room. Sadly, it's her response that led to this review. read more

Similar comments as many others. Several occasions where the staff is either incompetent or out right rude. Never feel welcomed. Culture needs to be drastically improved. read more

Love the cleanest and the help they give u always help and always around to help u. Love the hydro massage and love that it's never over crowded read more

Do not join. Major scam and will take your money when you try and cancel. Don't explain anything and charged a $60 cancellation fee since acct was cancelled 8 days before contract ended. Go to a local club! read more

The gym itself is brand new and is top-notch. Considering the low price point, a membership is definitely worthwhile and is a great bang for your buck. The customer service, however, is one of the worst I've seen in a long time. There are consistently 2-5 employees behind the front counter at a time that very rarely acknowledge members as they walk in or leave the facility as they are too busy talking amongst themselves. On multiple occasions, I have witnessed the employees cursing in front of the members and talking poorly about members while customers are standing there at the counter. Just yesterday, I brought a friend into the gym as a guest. We were 'assisted' by Zach and Lauren behind the counter. My friend was having issues with his smartphone (which is required for the membership) and rather than being helpful or understanding of the situation, both Zach and Lauren 1) spoke patronizingly to him and 2) continued to talk poorly of my friend while I was standing there at the counter. Granted, I have not been a member for too long, however, I have been very disappointed with the level of customer service provided at the gym thus far. I don't expect the employees to go above and beyond (though an employee named Diego consistently does!), but I do expect a basic level of professionalism. Cursing in front of customers while on the job, not making your members a priority, and talking poorly to/about your customers is unacceptable in my opinion. read more

Always come here to work out at night and one of the ladies at the front always has an attitude, which is honestly perplexing to me, if you clearly hate your job and working with guests maybe find a new job ? The gym is great but I think the staff need to be retrained. read more

The haters in these reviews are perplexing. Simply put, Wenatchee PF is one of the best franchises in the PF empire. The staff is friendly and focused on keeping their facility immaculate. The real treasure is that this gym is HUGE, possibly the largest. Lots of equipment (including free weights and benches) are duplicated. Also, everything is spread out, so everyone has space to workout. Highly recommended! read more

The club is clean and well kept. Great selection of equipment. I like the flexible hours and the staff is friendly. It works well for me. read more

Worst service I have ever recieved at a gym. Been several times and never got a welcoming greeting, only been criticized in a no judgement zone. if they are going to set guidelines for the gym, not only the members but the staff should abide by them. Will not ever be attending this gym again and do not recommend anyone go if they do not like being talked down to. read more

I like the club itself from planet fitness I've been to planet fitness in Spokane Utah Las Vegas I have all the clubs I can't you the one here in Wenatchee Washington is the only club that has their employees cleaning this place like they were maintenance people like they were cleaning a hotel all the other clubs I've got onto I've never seen employees doing the same job as a cleaning person with you for a hotel all gyms that I've ever gone two different companies never have the employees cleaning the club from head to toe like the one located in Wenatchee Washington most gyms have employees teaching training reading not being a slave and a maid what free labor just about the God not only do they have an employee work in the place they got it made and the cleaning maintenance person to I think that's pathetic and I heard they don't even pay much either I feel sorry for the employees here read more

Beware, the staff at Planet Fitness will throw your belongings away if you turn your back for a few minutes. I've been a member here for only a week and soo far they threw away 2 expensive water bottles when I went to the restroom. I came back to find my stainless steel water bottles gone. Two separate instances with the same girl closing down for the night. There was noone left in the gym except her !! When asked about them, she said she had not seen them. This gym has a major thief problem with their staff. Beware... read more

Haven't seen the lady anymore, but there was a chubby dark haired lady that worked during the night that Im assuming hated the job. She had a really bad attitude all the time, and was super rude. She was a bitch. Hoping she was fired. read more

Awful customer service. Not a friendly place at all. I quit the $10 per month and pay $50 at the Worx gym. They have excellent service. If you can afford it, go locally and pay a few bucks more for better service and better equipment. read more

Do not use Planet Fitness. I started a week free trial on their website and was to, be billed starting on the 17th. I called on the 16th to cancel because I did not go even one time. I was told I had to come in to get it canceled so I made a special trip out to cancel it before I got billed. They are happy to take your billing information online but not cancel payments. I got billed anyway and when I called to ask why they said you have to cancel a week in advance. Not sure how that works when it's a free trial. Very Unhappy and do not recombed this gym to anyone. read more