This place is great! Open, airy floorplan, helpful (and I mean HELPFUL) staff who are both knowledgeable and attentive, and a HUGE selection all help make this my favorite spot for my vape supplies! Last visit, the guy behind the counter (I forgot to grab his name before I left) helped me immensely when I discovered that my go-to brand of vape salts was discontinued, and put me onto a new brand with an even longer list of flavors (which are awesome so far) which would seem to be in ample amount, already in stock. Customer service always appears to be the priority with all of the employees! I get that some people have bad experiences, but there is a lot to be said for your approach. I'm not saying the complainers are to blame, but how could you get on the wrong side of people who are cheerful and readily willing to help? read more

Colin & Kyle worked together to help me 2day. I don't go to any other stores bc this one has what I'm looking for, the atmosphere is peaceful, positive & laid back bc the employees r the best. These 2 especially r kind, respectful, patient, very intelligent & know the products well. Best of all which every shopper hates is they aren't pushy trying to make a sale!!!! Hopefully this won't change, bc if it does, I'll tell you what, it'd ruin the whole vibe at this Parma location & I along w many others would never step foot back in there. read more

I don't know where these other reviews are coming from or why nobody else has spoken up. I've been to this store a few times and always had fantastic customer service, and i was always treated well. Every vape I have bought off of them has worked and hasn't needed to be replaced, I just get bored and wanted to try a different one. They have every type of juice you could ask for, and a million different vapes to choose from. Highly recommend these guys, I will continue to shop here. If you don't give them a chance its your loss. read more

This store has everything and Rylan was very knowledgeable on the THC flower, he has everything about each strain in a journal. Planet of the Vapes now gets the money I would have spent at a the dispensary. The purple haze was one of the best strains I've smoked. Today I got a half oz. Of two different strains that are fire. The THC - CBD drinks are fire too. I love this store. I could spend all day shopping there and Rylan and Evan are very knowledgeable and informed on their massive product selection. read more

I was greeted as soon as I walked in. The young lady was able to answer all my questions and give me very useful information that I otherwise wouldn't have known. I also liked that they are honest. They were able to fix my device that I purchased somewhere else when I had full intentions of buying a new one. I did end up buying other things because I really appreciated their integrity! Store was also very clean and fully stocked. Probably the largest store in Ohio if not the nation!! read more

Went in with a major mechanical vape issue. Jamie looked after me like a boss. Diagnosed the issue and it turns out that it was a coil problem after all. Problem solved. Despite the store being crowded, Jamie lavished attention on me. If this store doesn't take care of Jamie- I want to hire her to replace the worthless deadbeats that work for me. Thanks. Be cool. I am 100% serious. read more

I'm a huge fan of the Planet stores! Their glass selection is beyond amazing and the level of knowledge their staff have is next to none! Planet is and always will be my go to store for all my vape and smoking accessories. This location also has many products that can be used as gifts if you are looking for a present for a special occasion. Prices are also very reasonable read more

Eli was extremely helpful in just showing me what was new and what he thought was interesting. He was respectful about pricing and way able to work with an admittedly a low budget and still managed to find what I wanted. He talked highly of his company which was nice to hear, all around good experience from my trip to Cleveland. read more

This is a wonderful vape store! Very clean with a lot of product. I had the pleasure to work with Aaron who was very personable and very knowledgeable! He was really sweet and really took the time to answer my questions (and I had a lot ). Good location with ample parking/ and decent prices. I will definitely be back! read more

The store was attentive, knowledgeable, and kind when it came to their attitude and products. Mr. Kolin was informational and excited to greet customers. The best part about this space is that they are open outside of typical days such as major holidays. The hours are great too. Thank you Planet of Vapes! read more

I was blown away by the huge selection! They have everything you could need not only for vaping but also for all you other smoking needs. Glass and much more. The staff was beyond amazing, very informative and helpful. Perfect location with great parking and visibility. read more

Loved our experience here. It was our first time after moving and I'm always weird trying out new vape stores, but Gage was very friendly and helped out with any questions or concerns that we had and was very knowledgeable about everything he was talking about. read more

Store is very clean and well stocked. They have something for everyone! The staff was very friendly and patient to explain different products to make sure i got the right one for my needs. Definitely one of the nicer stores I've been to! read more

This location must be the largest in Ohio if not the country. The amount of vape and smoke items they carry just blew my mind. Customer service was also beyond amazing. They made great recommendations and I love my new vape. read more

I love this shop! Best vape store I've ever been to. I could walk around and check out all the new stuff they've got for hours and the staff is always so knowledgeable and friendly and are never in a rush when helping you. read more

I like this place a lot. I come here often. Every one that I've encountered here has been very nice, friendly, and very helpful. This place is huge, so much to select from. Also super clean and organized. read more

Long needed in the area! Excellent, excellent staff. Very knowledgeable and friendly. Large store and inventory. Everyone is helpful going above and way beyond. It's always a fun trip. Thank you read more

everyone in planet is very knowledgeable! very helpful and super chill! good vibes throughout the whole store. I would definitely recommend them!! 100 out of 10 !! read more

Been here many times, people at the counter always super helpful for my needs. Was helped by a gal named Lily this time, very knowledgeable and friendly! read more