I called Rooter town to unclog my drain and they sent a technician who had trouble clearing after five attempts. Rooter town immediately sent a second plumber who spent over an hour to unclog the drain. He was friendly and worked hard. When he finished he told me that there would be no charge as it took so long. I insisted on paying and he refused, saying the management forbid him from charging me. Wow, what incredible customer service!! I will only use Rooter town from this point on. read more

same day service from excellent plumber Gary - expensive but very good work on our stuck valve

This is my first yelp review ever, but Planet Plumbing, and Dakota specifically, were fantastic. I cannot overstate how great they are and will be recommending them. Dakota was super competent, skilled and quick, good at communicating and very thoughtful and respectful. I live with a person who is immune compromised which made this a stressful thing to have someone coming in to work in our house and he and Planet Plumbing took it seriously and were very thoughtful about the situation. Plus I am in an old house with a very tricky plumbing situation where I was turned down by multiple other companies, and Dakota had no trouble with it. Thank you Dakota!! read more

We woke up to discover that a water hose connected to our refrigerator had burst during the night flooding our entire kitchen. Ally, who answered the phone when I called Planet Plumbing in a panic, was delightful, helpful, and infinitely understanding. Planet Plumbing got someone to our house on a timely basis and he (David) was fabulous. Not only did David repair the leak, but he also fixed a few other plumbing issues that we had just been living with. He went above and beyond all expectations by sleuthing out the root cause of our problem (water pressure from the street was too high). He even gave me a referral to an excellent restoration company which was just what we needed at that moment. Thanks to David we were able to get people into the house right away to mitigate the damage as well as to arrange to have a pressure reducing valve installed to prevent this from ever happening to us again. Planet Plumbing really came through for us when we needed them. Oh, and their pricing was quite reasonable. I highly recommend this company. read more

Great prices, better service. Had a Saturday night emergency and their prices were comparable to normal weekday prices (no plumber is cheap but they didn't take advantage of my precarious Saturday night sewage back up situation and gouge me). On top of that, the service call (Mike - he was great) was quick, polite, he was clean and kept the area clean and came up with fast solutions. Ask for Mike! read more

Planet Plumbing has been helping me with the plumbing at my 1950's home for 13 years. They have been consistently professional, affordable, prompt, done high quality work and gone above and beyond on many occasions. These guys are GREAT!!! read more

I called them on a Saturday & they came out that day. He was nice & they are reasonably priced. I would defiantly use them again.

Thanks for the excellent service! Planet Plumbing is the first, and only, company that I call. Fair pricing and great work

Once again, Planet Plumbing exceeded expectations and fixed my issue. Very responsive, offered great solutions, and extremely kind and professional. Don't call any other plumbing company...Planet Plumbing is the best! read more

Prompt service, nice workers and great follow through. They installed a gas line for me and everything went very smoothly, including troubleshooting appliance issues along the way. read more

Had 1-2 issues with my own plumbing since moving into a 1950s ranch home a couple years ago. Fast service and very reasonable prices when sh*t inevitably hits the fan read more

Planet Plumbing has come through twice in the last two months for us! First to diagnose a copper pipe leak and second to fix our refrigerator water connection. Justin was our technician and he diagnosed and solved the problem in record speed. He was professional and I'd certainly call him again in the future. Highly recommend. read more

These guys are amazing! They made time for me and showed up early, were reasonably priced, and super friendly. Will continue to use them for all my plumbing services in the future! read more

These guys are awesome. Super prompt, super professional, and fair price. They fixed my mangled pipe quickly on a Saturday afternoon, the day before the wife got back in town. read more

Love these guys. They are easy to get an appointment with, show up on time (or early, with a phonecall!), work quickly, and are extremely friendly and helpful. We used them once when we had some mysterious water pooling in our basement - they figured out where the leak was coming from (crack in our main drainage pipe, yuck) and precisely located where the wall would need to be cut open. They did a great job minimizing how much wall had to be cut, swapped out the cracked pipe for a new one, and contained the mess too. Have not had an issue with it since. Called them again when we found the pipes under our sink completely corroded through (isn't it fun owning an old house) and they were able to see us on the weekend to get everything back in working order. No small job considering half the pipes were basically paper-thin from rust and age, and a lot of of the hardware had to be sawed off/replaced since the old pipe could not be completely unscrewed. Hopefully I won't need a plumber anytime soon, but if I do I'll be calling Planet Plumbing! read more

We had sewage backing up in our basement. Justin was at our house in less than 30 minutes. He worked with the city to figure why this kept happening and helped to get it fixed. Great job Justin!!! read more

Pete came right over within an hour of my call and took care of my clogged toilet for 1/3 the price of Precision. Friendly, fast, and efficient! read more

Kyle was amazing. He was professional, communicative, and did an excellent job on our hot water heater pipe that was leaking natural gas. We would use him again in a heartbeat! We are now very satisfied customers of Planet Plumbing. read more

I was looking for a new plumber so I went to Boulder BBB and connected with Planet Plumbing. Called to fix a toilet. Same day service, no charge because it was a minor fix. GREAT Service, GREAT Response time. Look forward to working with them again. read more

Not good at all! I will say they did arrive quickly, but it went downhill from there. They were sweating a pipe and set off the fire alarm, which flooded my entire first floor. I was very nice and patient, but they were not helpful at all when it came to getting reimbursed or dealing with their insurance company. I had to pay for and arrange the repairs up front ($6000 worth of damages) and it took over 3 months to get my money back. It didn't seem like they really cared that they ruined my entire first floor. I had to deal with their insurance company and take care of all the paperwork. I would not recommend them to anyone. read more

Planet Plumbing is my go to plumbing company! They are extremely knowledgeable and understand customer service. I have used them for a variety of plumbing needs and they have always been quick and professional. Recently, I had a problem with my water heater. Chris was able to accommodate my schedule and he was very pleasant to talk with on the phone. Richard arrived to assess the problem and went out of his way to help me resolve the issue. I highly recommend the folks at Planet Plumbing! It is so reassuring to have a dependable plumber! Thanks guys!!! read more

They were prompt, professional and answered all of our questions They even sent a master plumber back out to verify that the drains were good but our toilets were getting old and calcified not allowing a swift flush. Definitely would use them again. read more

These guys were great. They arrived about 45 minutes past the time they estimated, but they took care of our problem (clogged mainline causing our kitchen sink to back up) in about half an hour. They were really friendly and knew what they were doing, and I can't say that about every plumber we've used! While they do charge a little more than the $99 or so that a lot of plumbers advertise, my experience with those ones is that they milk their time and find more problems that ultimately wind up costing you more money. These guys were worth what we paid, and we will definitely be using them again when we need help. read more

Called Planet Plumbing at 9:30am on a Friday to see if I could get a rental unit's water heater looked at quickly. They were there within moments and offered to either repair or replace. They said they could repair it but recommended replacement due to age (heater was 11 years old). Within a few hours, the job was done and my renters were happy. Thank you! read more

Plant Plumbing was my lifesaver! We called them late in the afternoon and they were here first thing the next morning to replace our hot water heater. Fast and courteous and a great price I would highly recommend them and we will certainly have them back here if the need arises. Great company! I can't recommend them highly enough. read more

Very good people for emergency services! They respond quickly and get it working again.

We were referred to these people by a real estate broker who has had many opportunities to call plumbers. We have now used Planet Plumbing four times and every time they were amazingly quick and the price always seems very fair - - much better than some Boulder companies I won't name. Last time, when they came to fix a leaky faucet, the faucet was not repairable and so they didn't charge for the visit. That seems very fair. I am a little surprised to read about a couple of bad experiences people have had, but anyone who has done home plumbing repair themselves knows that it's very tricky business. We unreservedly recommend Planet Plumbing. read more

Dave came out on time. Past plumbers treated our basement blockage by snaking a floor drain with a small diameter snake. Dave instead removed our basement toilet and snaked the main all the way to the street with a large diameter snake. Dave said that requires extra effort, a bigger and heavier snake machine to carry to the basement, removing the toilet, but is the right way to fix the problem. His fee was about the same as the two previous ineffective repairs. Dave said he does not want to come back; prefers to fix it right the first time. We're very satisfied with Dave, and grateful! read more

Very happy with this company. Showed up on time, did a beautiful job, and the estimate was spot on. Highly recommended.

I had an appointment today for a shower drain to be moved as well as getting a bid to complete the rest of the master bathroom remodel. I had discussed the project over the phone in detail with the owner, so the scope of the project was not a surprise. Sean, the plumber showed up and spent some time with me and the clients. He was scheduled to come back that day to move the drain. Less than 30 minutes later they called back to say they couldn't do the work. Some guys quit and they couldn't work us into their schedule. Very disappointed and made me look like an idiot in front of my clients. read more

I will never use planet plumbing again. The plumber that came to my home thought it was appropriate to use my phone number to send me personal texts the next day as a way to hit on me?! As a single woman I felt violated and extremely unsafe having had this man in my home. When I called his supervisor to lodge a complaint I was told "he didn't mean anything by it." Never again!! Totally unprofessional and totally disgusting. Think twice before allowing them into your home and giving them your personal info. read more

Thank god for these guys. Came to our rather remote house on an hours notice to fix a pipe that burst and was leaking in our ceiling. Talk about a nightmare. But they were fast and very reasonably priced. Will definitely call them again. read more

This company is not an ethical company. I would recommend any other plumbing company if you want it done right and by an honest company! Giving the one star is even too high of a rate! read more

Sorry Planet Plumbing you are not 5 star in my book. Three old lessons relearned: don't be desperate, ask good questions, and get multiple bids.....My water heater cracked on Friday and I had guests coming for the weekend. So I am sure I was a bit desperate when found all the glowing reviews for Planet. I called 3 plumbers and they were the first to respond. My plumber was prompt and professional and let me know that he would get the problem fixed. He gave me some basic costs and a estimate of $1550 which he led me to believe was the going rate.... When he was done I was expecting an itemized invoice but it just said "cost and materials $1550". So I looked up the water heater they installed, it's about $350 bux at Home Depot, (and does not get good reviews). This, plus the pan and the permit he said I needed for $150 left me with about 900 dollars in "project cost". Do Plumbers make 300 per hour? Since there was a small leak in one of the pipes I called them back for a fix and asked that they bring an itemized receipt and was told would bring one. Unfortunately, when they came I got the "we only charge by the project, flat rate??" When the nice guy who installed it came back, I asked him again and was told it was a "project price" 750 materials, 800 labor, and everyones favorite. "I don't set the price". Knowing it was a Sunday I expected some up charge but over 250 an hour and a heafty upcharge on parts leads me to this review. Mad at myself for not asking more questions but i hope this leads others to do so. read more

I called Planet Plumbing on a Sunday night when I discovered the main sewage line my newly purchased home was backing up. They were able to send Mike out Monday morning. He arrived right on time. He did seem a bit puzzled not finding any suspected tree roots. The price was fair, and he suggested I call back if the issue returned. It did exactly one month later. With a phone call he came out same day, arrived right on time and re snaked my main sewer line. They did not charge me for the second visit, and should the problem reoccur, will bring a camera out to run thru and see just what is causing the back up. Mike is professional, punctual, knowledgeable and I would recommend his services to other! read more

I've used this company for many years in my home and rental properties. The plumbers are excellent and friendly. Unfortunately Steve, the owner, has handed over the calls to new people who are neither well-trained nor polite. The receptionist wrote down my phone number incorrectly (202- which does not exist in Boulder!) so I was not notified of his visit. The tenants let him in. As a result, he did not do the work I had explicitly requested when I made the appointment. When I called back to complain, the receptionist told me I wasted the plumber's time and said they had called multiple times to let me know they were on their way. He argued on and on and angrily interrupted me, insisting it was my fault. STEVE, the original owner, NEVER made these kinds of mistakes and was always precise and polite. Their people on the phone need more training! I called the general manager in Longmont and complained again. He was carrying on another conversation in the background as I was speaking to him. Lousy customer relations/service. Steve called me later to apologize! This is a good business and I will continue to work with them. He was training some new people and there was a glitch in our communication. read more

Kyle came out today to replace a shutoff valve. While he was here he fixed a related botched DIY job and helpfully answered all my questions -- and I had a lot of 'em. He also gave me some tips on other plumbing issues I'm having. There's a reason these are the guys I always call. read more

My wife and I started this summer with extensive work done to our home. 13 separate companies. flooring, painters, electricians, plumbers, carpet, cabinet installers. carpenters, appliance install people, etc, etc. What ever your plumbing job is, avoid this company at all cost ! When Planet installed our new garbage disposal, it was installed wrong and was leaking. This was discovered by our electrician after they had left. Eric did the work. He installed our new Bosch 800.00 gas range and scratched the surface so bad, it had to be replaced. luckily Specialty Appliance who is A++ replaced it at no cost. Eric installed a new water line from our sink to our refrigerator. approx. 12 feet. Instead of using the existing copper line he put three stainless steel lines together under our new cabinets. According to two separate appliance service people copper is much better and won't leak. we had the existing copper line for 26 yrs. now with three separate pieces screwed together a leak is a real possibility, that we will never see until the damage is done to our new hard wood floors. We were charged an arm and a leg for this useless work. Our appliance service tech came back to put in the new replacement gas range and told my wife and I that the gas shut off valve was not up to code. Installed once again by Eric and was seen by the senior Plumber Roy. neither one said a word to us, until my wife called the office to tell them this was a major safety issue. Roy came back again to install the safety valve that meets Boulder code. Planet only gives a 30 day warranty. This company charged us a small fortune for really shoddy and unsafe work. I would strongly recommend finding another company for your plumbing needs. read more

Under treatment for cancer in scary times, so safety was as much my issue as the clogged drain. I had kitchen sink drain back up. Ran the drain with my own snake but it didn't work. Called Planet for help. Gave me a general reasonable quote over the phone. Technician (Mike) was here less than 3 hours later. Told him I had run the trap, so he immediately pulled the trap and ran the rest of the line with his machine. Hit the clog about 8 ft in and all is good, total visit took just under an hour. Estimate matched the price. Mike was extremely careful the entire time. Wore a full mask, boots and gloves, 'boots' on his machine wheels so nothing touched the floor, and was careful not to touch any unnecessary surfaces. He wiped down the cabinet and pipes before he left. He was very professional, careful, safe and friendly. I felt very comfortable with his visit and obviously very happy with the results. I would highly recommend PP&D and will use them again if needed. read more

Big Problem & disappointment on tub replacement. They came out to give estimate 3 weeks ago. We waited for the appointment, took out vanity & toilet to get ready and bought the repacement tub. Same guy showed up on the appointed day and said they could not do the job because we were supposed to temove old tub & flooring, which they never told us. The old tub was an insert type, not old fashioned ceramic. Treated us really jerky also. They may be able to do smaller repairs but DO NOT count on them for a major project. read more