They were great! They had a great selection to choose from, easy to work with, listened to us and…read moreworked within our time table. They did a great job and were done carpeting almost the entire house in two days. The only clue we had they'd been there was the beautiful carpeting.

We needed some carpet for our staircase and someone recommended us to come here. When I first…read morewalked in I was impressed by their selection of every kind of flooring you could think of. I had the pleasure of working with Nicole. She was very helpful and the made the usually overwhelming decision of picking carpet a breeze. She showed us multiple kinds and walked us through the store seeing what we liked best, what fit our budget and how much we would need. Did I mention they have an area for kids? Yep! I had my three year old with me and he was happy as a clam while we browsed the store. Guys came to install the carpet right on time. Very friendly and quick. Love my new carpet. Would highly recommend stopping in if you are in the market for any type of flooring.

Very disappointed in the service we received. Apparently our salesman had zero or limited knowledge…read morein the process involved with ordering a new countertop. It took several weeks waiting to hear from someone just to know what was going on through each step of the ordering, measuring and installation process. When we would finally call to see what was going on, it was clear that we had in fact been forgotten about, and this happened not once but three times! The worst part is being told by our salesman that he would get back to me by the end of the next business day, and doesn't call back until two weeks later! This lousy service made us feel like we were not important and that they did not value us as customers. They had no problem cashing our checks, and not once was there an apology. I highly recommend taking your business somewhere else.

I was very surprised to see these negative reviews. I love Floor to Ceiling ! They have provided us…read morecarpeting in our entire house that was lovely. I also went back and had them provide laminate flooring in our kitchen and dining room. We were very pleased with the staff and customer service !

During one of our recent wrath-of-God deluges, we took about 3-5 inches in our basement. Called our…read moreinsurance guy, and this was one of the companies that they recommended. OK, we went with it. Three guys came out and loaded a bunch of dryers and fans into the basement. We get told that they'd remove the soaked stuff, haul it away, clean everything and all that would be left is a fresh scent. Two split and one stayed till 1 in the morning cutting out the lower part of our drywall from the basement to make sure there was no mold. The remaining guy estimates the job at 1500 or so. So far so good, I say let's go with it. Over the next week or so two guys showed up periodically to check the equipment and progress. They were unable to provide me with an estimate for where the tab was the several times I asked them. Eventually the machines were removed, and they handed my wife (who was home alone) a review sheet for the experience, and stood there and watched while waiting for her to do so. Two guys alone in the house with my family while I was gone. Think maybe that'll skew the review? Next some other guy comes out to estimate the cost of fixing up the basement again, with the presumption that he's going to get the work. I smell an owner's kid or something. Here's the net outcome of all this: - in lieu of a fresh scent, what we got was a mostly destroyed (albeit dry) basement with a bunch of drywall torn out. The floor was still covered with gunk. - the process of cutting out the drywall left a wet paste on everything...it actually looked better right after the flood. - stuff was moved around so when the insurance adjuster came it was not clear what was on the floor during the flood and what was not - when we got our 5K (yep, over 3 times the estimate) statement for what amounted to 4-5 hours of labor and running machinery, we noticed all sorts of little charges including "After hours" rate increases for the workers. When asked for an explanation I was told that this is what the insurance company makes them charge. Sweet Jesus. A bit of advice...if this happens to you , take that money and buy some dehumidifiers, a wet dry vac, and a knife for drywall removal. You'll do the same job at far less money. It is astounding that they can charge this much and not be able to give ballpark estimates, much less a running tab.

Perfection would get 5 stars if it were just on their water mitigation service but the insane work…read morequote after took them down to 2. My next door neighbor (in a condo) flooded her floors, which came through my walls and soaked my carpet in two rooms and the hallway (the night before our wedding, no less!) When I filed the claim with State Farm, they recommended Perfection do the removal/drying. Since I wouldn't be paying for it (deductible will come back to me from neighbor's insurance), and hardly had time to shop around if I wanted to outsmart mold, I scheduled with them. They were over within two hours with two dehumidifiers and four giant fans - industrial grade not normal things I could have set up myself. They took out the baseboards, toe kicks in the kitchen, wet carpet padding, etc. Very fast, very efficient. They came back every day right on scheduled time to check the machines and monitor the water in the walls. They went out of their way to get the machines out before we left for our honeymoon. When we got back, we needed to get quotes for new carpet, padding, baseboards, toe kicks, and the labor associated with this (moving furniture, hauling out the old carpet, etc.) Perfection quoted $6500 - the insurance is only paying out $3500. This is beyond ridiculous, and their breakdown includes things like "unhooking and setting back up the gas dryer" for $100 - guess what we don't have a gas dryer. The end result square footage was nearly 900 to have work done on, but my condo is only 980 and that's with two baths, a kitchen, and an entryway - someone fudged the numbers in their measurements to up the carpet pricing. After getting quotes from other local companies, we found Perfection to be 2500 over most. That's really crazy - I can't believe State Farm is recommending them and I'm letting my local agent's office know what happened. I agree with the other reviewer, they acted as if the job was theirs and used interesting wording to make it seem as if I had to use them. The workers were nice but I'm not stupid. The office worker that scheduled appointments AND the guy that came out to measure for the estimate could NOT give me an answer on how I'd be able to sign with them before getting carpet pricing - they said I needed to sign before I got carpet quotes, but I told them I'm obviously not signing anything before I got the prices quotes. Catch-22 and I'm not playing that game.

Great service and selection. Was happy with my purchase. Will be back when I need more.read more

From the owner: Furniture & Mattresses Floor coverings…read moreKitchen & Bath cabinets and counter tops Window coverings

We were getting a condo in Batavia ready to go on the market, not only did Carpet Near Me have…read morequality choices at a very fair price, but they got the job done even though we were pressed for time. Cannot say enough good things about their work ethic and professionalism.

Everything went well!! We contacted Adrian on 1/10 and 17…read moredays later our carpet is installed and the area is as clean as a whistle. He came in and gave us a quote on the same day that was better than anyone else. He helped us pick out carpet that would look great yet functional in our granddaughters play area. He even covered our stairs and padded them as an extra courtesy. I'm so excited and thankful for his honesty, the value, and the finished project. We have plans to use him again as we replace other carpet in our home. He won't perform any service that he can't backup!!!

Bob very helpful! Very happy with tile! Convenient location for store and warehouse. Plenty of…read moreplaces to park.

After years of looking at the same floors, countertops, and backsplash in our second home in Galena…read morewe decided it was time for a change and stopped by Knautz's to look at their selection. They were very friendly and showed us some samples at the store. Later that afternoon, Mike Knautz came to our home and we were able to discuss choices with him. Once we made a decision, Knautz's promptly sent us an estimate. We sent in a payment and everything was installed very quickly. The work was professionally done and there were no cost overruns. We found the prices very reasonable. They also coordinated their work with the plumber (we were getting a new sink in the bathroom and kitchen) and the entire project went very smoothly. We are extremely pleased with the results and would hire them again.

We had carpet put into the living room and hardwood into thev3 bedrooms. The crews were polite and…read moreeffeciant. Brothers also put linoleum iny kitchen a few years ago, and later when we moved the refrigerator we tore it. They came and fixed the year right away for me. They take good care of their customers! I definitely recommend them.

When I needed carpeting in my new place since previous owners had let pets run wild. A&A came to…read morethe rescue. They brought samples unique to my needs to my home. They addressed all issues from smells to proper installation and instructions for cleaning to make the carpet last. This company met and exceeded my expectations.

have used them twice now for flooring - first for new carpeting in three bedrooms and just now…read morefinished with new vinyl plank flooring in the rest of the house., I had the living room, dining room, kitchen and hallway including a bathroom done and with the same installer who did the carpet. everything turned out great, looks great, good and courteous worker and very happy to recommend to anyone!!

Awful. Our kitchen remodel included missing cabinets, wrong sink installed, and unexplained delays…read more We are at two years since start and are still not done. The sloppy designer was fired misprocess, and management offered no energy to rectify.