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    Troy, NY

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    Planned Parenthood

    3.2 (12 reviews)
    Closed 8:00 am - 4:00 pm

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    7 years ago

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    6 years ago

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    5 years ago

    They were very nice and supporting ! Made you feel comfortable and provide great service

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    8 years ago

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    5 years ago

    Not sure why it's rated so poorly. Great place, made me feel really comfortable & called me in pretty fast.

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    7 years ago

    I had an appointment at 11:45. I'm STILL WAITING TO BE SEEN!!! And I'm literally the third patient who's walked in the building since 11:30.

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    7 years ago

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    13 years ago

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    12 years ago

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    9 years ago

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    Capital Region OBGYN

    Capital Region OBGYN

    1.9(18 reviews)
    5.2 mi

    Visited this office more times than probably normal since I had a twin pregnancy. Office staff was…read morealways friendly and accomodating when I was there, and when scheduling appointments. The office is extremely clean and nicely decorated. There is a TV in the waiting room, as well as bottled water for patients. Ultrasound technicians were amazing. So friendly and personable, and kept me informed during their scans. Even provided me with a disk of all ultrasound photos to update at each appointment. Both Dr. Burstyn and Fickies were wonderful. I saw them both throughout my pregnancy, and Dr. Fickies ended up being on call the day my water broke and performed my C-section. She has a very calm demeanor, but also seemed genuinely excited for us before and after delivery. Dr. Burstyn was at Bellevue every day checking up on me, making sure my incision was healing properly, and also checking up on my babies in the NICU. I cannot say enough great things about this practice, and will continue to visit their office for my annual OBGYN visits.

    STAY AWAY FROM THIS PRACTICE. Dr. Elina Burstyn is a…read moredismissive provider who is not client-centered, not empathetic, and doesn't appear to understand the impacts of mental health and its effects on her patients. I never had an issue with PA Haley Decker, but ever since I've seen Dr. Elina Burstyn, all I've had is problems. She considers 120/80 (and close to) as high blood pressure even though it's considered normal. I even talked to my primary care doctor about my blood pressure, and my primary has no concerns at all. Elina Burstyn changed my birth control with no plan in place, changing it only on her opinion that she thought my blood pressure was high, never asking for my opinion or creating a plan to monitor my health. She never explained how the birth control she put me on would affect me. She talked in circles, not being able to explain questions when asked, and acted very offended and rude when asked questions that challenged her opinion or sought out more clarification. Do not go here; you don't deserve to be treated like this. Find a practice that will treat you with kindness, respect, and not medically gaslight you.

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    Elacqua Mary S MD

    Elacqua Mary S MD

    1.5(2 reviews)
    0.6 mi

    This review is based on the Jordan Road, Troy location. I…read morehave to agree with the other review that is posted. There needs to be a new office manager hired to overhaul their entire processes in place, if there are any! The office staff are rude, condescending, unprofessional, and lack all regards for any sort of privacy concerns. If you need to call for an appt., pour yourself a fresh cup/pot of coffee because the wait time is absurd. If you are lucky enough to get a decent human on the line you will be spoken to as if you are lacking any basic cognitive functions. If you do go to the office plan on a LONG wait! I was the first appt and was told to arrive at 7:45, which I did. I was not taken back to the interior office until 8:15. My appt. was scheduled for 8:00. While waiting, I could hear all the personnel chit chatting about their evening plans and all sorts of events in their lives. Mind you, I was on time and they were not. Then, once in the back I was told my other appt. is running late! Seriously, what other appt? How could it already be running late? It was never communicated to me that I had another appt. That appt was going to be an hour or SO behind. I have gone to this office three times and each time there has been some sort of "miscommunication" or lack of communication. Dr. Elacqua was decent, but not worth the headaches in dealing with her office staff to get an appt. I will be finding a new doctor and say adieu to this place!

    There seems to be minimal communication between the front desk people and the rest of the world…read more The receptionists (every one of them so far) are horribly condescending, impatient, and rude. I've seen them roll their eyes while helping (??) other patients, giggling about others. Very unprofessional. Considering they are the first introduction many people have to this facility, it is a bad representation (you only get one chance to make a good first impression...). Additionally, I have never been on-hold (when I call) for less than 8 minutes. Never. I should state that I'm referring to the Jordan Rd, Troy offices. It was so much better before they moved to this building. Basically, I'm giving only 2-stars because of the reception staff, not the doctors. Although, the nurses call-back could be improved. Takes forever...... Personally, I would give Dr Elacqua 3 stars (her bedside manner is lacking. She may be ready to retire).

    Planned Parenthood - reproductivehealthservices - Updated September 2026

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