If I was able to rate zero stars I would. On monday October 28th, I brought in my 2 year old little boy to get his blood drawn, because I was referred out by his pediatrician, due to the fact that the nurse wasnt able to find a vein on his arm. The procedure was just routine with his two year check up. So we checked in, and where taking up to the middle floor to this waiting area which was filthy, cold and had nothing to entertain child in. Like coloring books, toys or any sort of colors on the walls. So after a good 35 minute wait, while my child grew restless and tired. We were taking in by the phlebotomist who never said hello. Never greeted my child, was the most cold, non-empathetic individual I have ever meet in a lab coat. I should at that point listen to my gut and left. But I was there with my mother, my sons grandmother and figured it would be a quick procedure and we would be out of this place. Well not so! My son at this point was already crying because he wasn't comfortable. She instructed me to sit on the table with my son in my lap, hold his legs down while my mother held his arm. She banded up his arm, and stated I found a vein. Stuck this needle deep in my son's arm for a good minute in a half, searching for a vein. My child almost passed out. Again hes 2 years old. My mother demanded she stop,while I was in tears because of the shear pain, she was putting my son through. I have never seen something so disheartening, appalling and quite frankly disgusting in my life. She didn't draw any blood. We refused to continue. This woman had zero remorse. As we left my mother asked if she ever worked with children before. She stated in a cold manner I work with people of all sizes. Usual protocol is having at least 4 people assisting in taking a blood of a baby. She NEVER should have continued and then as a medical professional should adviced myself (my sons mother) and his grandmother that she is not comfortable drawing blood. But never did so. She fished around my childs arm for so long I almost threw up.
When we left we contacted client services, which then were told that this woman had only been in the field for about 6 months. Wow. So scary, my son ended up being okay, but as a first time mom that was a very traumatic experience. I will never go back to Bellevue women's hospital. Please as a parent DONT EITHER. read more
