It's a government office but other than a test in patience that was easy enough…read more Take a ticket, have a seat and wait for your number to be called. You need both parents for minor and your check book of course.

I'm so surprised by how kind these ladies are. It's an hour and a half past the closing time and…read morethey are still happy and paying close attention to detail. They are helpful. I'm stunned by such spirits in a state office Thank you Kelly Jane Tatiana Keri! Great job.

in line waiting to be called and some little woman from the property tax office walks out and yells…read moreat everyone as if we're children telling everyone to move that we are confusing people waiting to come for property taxes, as if there were anywhere else to stand due to the capacity and the amount of people inside the office. Extremely rude.. shame on you Plano.. for allowing people like this to work here.

I wanted to give props to the people at the registration counter working for Collin County vehicle…read moreregistration. I moved to Plano from Reno, Nevada and was blown away at the service of the people and the efficiency of the office. I registered a trailer, motorcycle, and two vehicles and was in and out in about 20 minutes flat. I just got back from there to get a document notarized and didn't even have to wait in line. For a community service job, these people always seem to be happy. Now if only the drivers license office was run by the registration office. That place needs some serious work, but that's another review.

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

The air conditioning was nice. Was able to sit tonight wait. But the wait was near 30minutesread more

Had a great experience in removing 3 cars and adding 1 to my account. It couldn't have been quicker…read moreor easier.

I was charged $129.45 in tolls for under 20 minutes of driving…read more This is not an opinion - this is based on actual billing records with timestamps, and I'm attaching a redacted copy of my statement to prove it. Here are the facts: Chisholm Trail Parkway - about 7 minutes of driving - $2.80 Completely reasonable and what any driver would expect. On Tarrant Pkwy / North Tarrant Express: Outbound trip - less than 7 minutes - $51 Return trip - after exiting Chisholm Trail Parkway, I was on local roads for roughly 5 minutes, then entered Tarrant Pkwy / North Tarrant Express again: About 11 minutes of travel - $78.45 Total on Tarrant Pkwy / North Tarrant Express: $129.45 When you look at the timestamps on the statement, these are not single tolls. They are multiple charges stacking up within minutes of each other, creating a total cost that is completely disproportionate to the time spent on the road. This is directly supported by the billing data. Final comparison: About 7 minutes on Chisholm Trail Parkway - $2.80 About 18 minutes total on Tarrant Pkwy / North Tarrant Express - $129.45 Same area. Same day. Within minutes of each other. There is no reasonable way for a driver to anticipate that one toll road would cost a few dollars, while another would cost over $100 for a similar duration of travel. If you're driving in this area: Do not assume toll roads are priced similarly Be extremely cautious using Tarrant Pkwy / North Tarrant Express Check your statements carefully No one expects triple-digit toll charges for short trips. In my opinion, drivers deserve far more transparency so they can make informed decisions before entering the road.

I have been to this office several times over the past few years, and it's always been clean and…read moreorganized. The people are always friendly and helpful, today I was helped by Mr. Johnson, and he provided me with great service!

Literally THE worst experience I have ever had. I was there today for a scheduled appointment for a…read morename change after marriage. Upon walking in and checking into the kiosk, the African American security guard made a beeline towards me to inform me that after I get my ticket printed out, I am not allowed to have any food or drinks with me. I was holding onto a clear water bottle but no food. I look down at my stomach and tell him that I am 6 months pregnant. He didn't apologize just said "oh" and stood there by us. This is the first time I have been approached by someone in a federal building who demanded I either throw out my clear water bottle or put it back into my car. Mind you, I am visibly uncomfortable and bumping. My husband and I sit down to wait for my number to be called and then an Islamic woman walks in, gets her ticket at the kiosk and has a large cup of coffee with her. She sits in front of us and I turn to look at the security guard. He did not get up and walk towards her nor did he even say anything at all to her while clearly looking at her. Guess he picks and chooses whom to harass. When my number was called, I was pleasant with the employee working behind the glass. He was not at all pleasant and seemed annoyed I was there and he had to actually do his job. Zero personality and it didn't feel professional or courteous. When we were done, before I even had a chance to get up from the chair, he quickly closed his shade, indicating that he was done with me. No asking if I had any questions or anything. I am so glad that I don't live in McKinney and that I don't have to do any business there. Being new to moving to TX, that office definitely lacks any hospitality. And that's saying something from a New Yorker. I didn't feel safe there and staff is super rude. Two thumbs down.

I arrived at this location prior to the doors opening, received a number ticket from a very…read morefriendly and efficient employee. I was about 15th in line, but was speaking with a representative by 9:10am, who was extremely helpful and courteous. She provided the form I needed and will file on my behalf. I was expecting to stay there much of the morning, but was on my way home by 9:30.

I spoke to Carmen and Mr Duran today about important letters that I need for my medication…read moreapproval. I am so impressed with Carmen! She is very much knowledgeable about all the information that I need from SSA, and she is very helpful. She actually put the information I need in the post today assuring that I get this ASAP. I wish I have more people like Carmen in my dealings every day.

Wow - a government office that communicates. They do exist :)…read moreI was planning on leaving work early today to get to the Plano County Clerk's office. I wanted to check their hours. Fortunately, the online website told me the Plano county office was Temporarily closed. You don't know how much time it saved me and I am so glad I looked before leaving my office early. Basically the storms yesterday created some flooding in the building, but I am impressed with the thoroughness of the information on the website. Thank you Collin County Clerk Office. Way to go!!!

I was in and out in less than 25 mins! Ample parking. Easy checkin. Helpful and courteous staff. It…read morewas a little loud and hard to hear staff through the glass.

You're not allowed to take pictures in this type of place, but I can still review it. This wasn't…read moremy 1st visit but the experiences that I have are pretty much consistent. After entering through the front door, a deputy sitting at a desk will ask what type of service you're needing and direct you accordingly. I needed to get license plate questions answered so I visited the DMV office here. You go to the kiosk, enter what you're needing and you get a ticket. There's 4-5 employees behind a glass encased walk-up area similar to a bank teller's set-up. The employees are nice and accommodating (there's a handicap area as well). Everything is quick, clean, and well lit (tall, floor to ceiling windows). This is nothing like the "old days" DMV to get license plates and handicap paring permits.

We went for a passport renewal for minor. This office was efficient & the employees were all…read morecheerful, kind & so accommodating. They were also knowledgeable about return times & could accurately advise us on how to expedite. We love this office!!!!

I don't often write reviews for government offices, but the staff at the Texas Department of Public…read moreSafety in Plano absolutely deserve one. My appointment was scheduled for 1:20 p.m., and through pure operator error (completely my fault), I accidentally went to the wrong location. I had went to the Texas department of transportation. Then I drove to McKinney location only to realize my appointment wasn't there either it was in Plano, about 30 minutes away. Talk about panic mode! I had been waiting for this appointment since last August and thought I had completely blown it. By the time I arrived in Plano, I was late, stressed, desperately needed a restroom, and was convinced I'd be marked as a no-show. That's when I met Ms. Mona. She greeted me with kindness, directed me to the kiosk, and when my ticket showed "No Show," she didn't just send me away. She calmly suggested I speak with the representative at the window because they might still be able to work me in, even though they were very busy. That little bit of encouragement gave me hope. Then I met Ms. Esther, and she was nothing short of an angel. Everything that could go wrong seemed to go wrong. My utility bill had the wrong address, so I had to email new proof of residency. I realized my vehicle registration was still in my car, so I had to run back outside to get it. Then I needed my veteran's proof of service...another trip to the car. I was definitely getting my steps in that afternoon! To top it all off, I accidentally emailed my documents to the wrong email address because I forgot part of the address and even misspelled "department." I was rushing, overwhelmed, and honestly on the verge of a panic attack. Through every bit of it, Ms. Esther never once acted frustrated. No eye rolls. No impatience. No attitude. She was patient, professional, encouraging, and genuinely kind. She gave me until 2:40 p.m. to get everything submitted, and thanks to her grace, I finally got checked in at 2:49 p.m. My number was called at 3:28 p.m., and I walked out with my new Texas driver's license at 4:09 p.m. Looking back, every single problem that day was my own doing. Had I slowed down, double-checked the address, and organized my paperwork before leaving home, the appointment would have been smooth. But instead of making me feel worse, the staff treated me with compassion and respect. The facility itself was clean, with plenty of parking, clean restrooms, ample seating, and friendly employees throughout the building. Thank you, Ms. Mona, for giving me hope when I thought I'd lost my appointment. Thank you, Ms. Esther, for your patience, your professionalism, and your kindness. You probably don't realize it, but you saved me from a panic attack, a migraine, and a whole lot of tears that afternoon. Customer service like yours deserves to be recognized. Thank you for turning one of the most stressful days into one I'll actually remember with gratitude

It's been a long time since I had to go in person to the Department of Public Safety for a license…read morerenewal, but lucky me, this was my year. When I got my notification, I learned they now operate on an appointment system. I made my appointment and the next available was one almost one month away. Today was my day... An appointment I was dreading could not have gone smoother. I checked in 30 minutes prior to my appointment (the maximum allowed). I didn't exactly clock how long it took me, but I was in and out and back on the road well before my scheduled appointment time and the person I worked with could not have been more pleasant!