It's a government office but other than a test in patience that was easy enough…read more Take a ticket, have a seat and wait for your number to be called. You need both parents for minor and your check book of course.

I'm so surprised by how kind these ladies are. It's an hour and a half past the closing time and…read morethey are still happy and paying close attention to detail. They are helpful. I'm stunned by such spirits in a state office Thank you Kelly Jane Tatiana Keri! Great job.

in line waiting to be called and some little woman from the property tax office walks out and yells…read moreat everyone as if we're children telling everyone to move that we are confusing people waiting to come for property taxes, as if there were anywhere else to stand due to the capacity and the amount of people inside the office. Extremely rude.. shame on you Plano.. for allowing people like this to work here.

I wanted to give props to the people at the registration counter working for Collin County vehicle…read moreregistration. I moved to Plano from Reno, Nevada and was blown away at the service of the people and the efficiency of the office. I registered a trailer, motorcycle, and two vehicles and was in and out in about 20 minutes flat. I just got back from there to get a document notarized and didn't even have to wait in line. For a community service job, these people always seem to be happy. Now if only the drivers license office was run by the registration office. That place needs some serious work, but that's another review.

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

Very good and fast for a permit. didn't have to wait more than 5 mins with our appt. Customer…read moreservice was very helpful!

Chris Sorenson (ID #101204) - a real-life hero…read more I was stranded on the side of the highway, alone, my driver side tire unexpectedly blew out. I was with my dog, waiting on my company's roadside assistance and feeling pretty vulnerable. Chris Sorenson stopped, immediately reassured me, and promised he wouldn't leave until I was taken care of and he kept that promise. His calm, professionalism, and genuine kindness turned a scary situation into one where I felt safe and supported. He handled everything efficiently and with care, but more importantly, he showed up as a human when it mattered most. Five stars doesn't feel like enough. Thank you, Chris ...truly.

I was charged $129.45 in tolls for under 20 minutes of driving…read more This is not an opinion - this is based on actual billing records with timestamps, and I'm attaching a redacted copy of my statement to prove it. Here are the facts: Chisholm Trail Parkway - about 7 minutes of driving - $2.80 Completely reasonable and what any driver would expect. On Tarrant Pkwy / North Tarrant Express: Outbound trip - less than 7 minutes - $51 Return trip - after exiting Chisholm Trail Parkway, I was on local roads for roughly 5 minutes, then entered Tarrant Pkwy / North Tarrant Express again: About 11 minutes of travel - $78.45 Total on Tarrant Pkwy / North Tarrant Express: $129.45 When you look at the timestamps on the statement, these are not single tolls. They are multiple charges stacking up within minutes of each other, creating a total cost that is completely disproportionate to the time spent on the road. This is directly supported by the billing data. Final comparison: About 7 minutes on Chisholm Trail Parkway - $2.80 About 18 minutes total on Tarrant Pkwy / North Tarrant Express - $129.45 Same area. Same day. Within minutes of each other. There is no reasonable way for a driver to anticipate that one toll road would cost a few dollars, while another would cost over $100 for a similar duration of travel. If you're driving in this area: Do not assume toll roads are priced similarly Be extremely cautious using Tarrant Pkwy / North Tarrant Express Check your statements carefully No one expects triple-digit toll charges for short trips. In my opinion, drivers deserve far more transparency so they can make informed decisions before entering the road.

Went by this location earlier this week to get a new social security card since I was changing my…read morelast name back to my maiden name. I made an appointment on their website a few weeks in advance. I would highly recommend doing this so you're not stuck waiting any longer than you need to. We showed up about 20 min before the appointment and checked in using the link they either email or text you with. In total from walking in to walking out it probably took about 20 minutes. We were called up to window #5 and the gentlemen who helped me was great. He was very quick with my request but not in a rush kind of way. He was super nice while fulfilling my request. Thank you McKinney office for getting me on my way quickly and having it go smoothly!

TIP: There are like 20 windows here. You do not necessarily need to come here 20-30 minutes prior…read moreto opening! The lines moved very quick here and the woman to assisted me was friendly! I was in and out of there in 15 minutes (granted, I did come here 20 minutes before opening so I can be one of the first 20 people).

Went here to day not for SSN stuff but for a Disability hearing. The place is very quiet. We…read morewere the only ones there when we arrived at 0900. A few others came and hour later and it was still quiet. While the hearing was going on, I sat in the waiting area and talked to the individual providing security. He is actually part of Homeland Security, he's not a contract business. Found that interesting. He was a great guy, passed the hour and half pretty fast chatting with him since it wasn't busy. Place is clean. There was another older gentleman on the other side of the sliding glass window answering phones. That was sort of weird actually, he was a bit loud even even with the window closed. Building is nice. Not sure it's age, tho it doesn't look old. Been well kept. Exterior shares a cobblestone drive courtyard with a high rise hotel. It's really pretty out there with all of the trees. If you come here, it's because you have to, it's not a place to recommend as it's not an elective place to attend. Tho, if you do have to come, it's a pleasant experience.

So... We all know government agencies are somewhat nonsensical :)…read moreTook a friend to get a replacement for their SS Card, not a bad wait. Here's the kicker, at some point a certified birth certificate is not acceptable? Go figure.. She was told needed a doctor's statement with name & dob signed & stamped!! Kid you not! The response to shock was "I don't know this is you" This says welcome FRAUD. We all know there are bad actors in every profession. So you could create multiple versions of identities. Sent request to Doctor office, stated had to be stamped. Finally got the letter, no stamp (they don't have one) Went right back, 20-25 minutes later process completed. Birth Certificate works to get a passport (at least it did) Can you think of any reason it would not be accepted for replacement SS Card & since when? Oh! If you are trying to get SSD for anyone this after 400+ days. 1st thing I heard when I got a person is well you know Covid-19 backlog! Additional fact this is for Widow's benefits spouse passed 11/2024. recording says 200 days

Wow - a government office that communicates. They do exist :)…read moreI was planning on leaving work early today to get to the Plano County Clerk's office. I wanted to check their hours. Fortunately, the online website told me the Plano county office was Temporarily closed. You don't know how much time it saved me and I am so glad I looked before leaving my office early. Basically the storms yesterday created some flooding in the building, but I am impressed with the thoroughness of the information on the website. Thank you Collin County Clerk Office. Way to go!!!

I was in and out in less than 25 mins! Ample parking. Easy checkin. Helpful and courteous staff. It…read morewas a little loud and hard to hear staff through the glass.

You're not allowed to take pictures in this type of place, but I can still review it. This wasn't…read moremy 1st visit but the experiences that I have are pretty much consistent. After entering through the front door, a deputy sitting at a desk will ask what type of service you're needing and direct you accordingly. I needed to get license plate questions answered so I visited the DMV office here. You go to the kiosk, enter what you're needing and you get a ticket. There's 4-5 employees behind a glass encased walk-up area similar to a bank teller's set-up. The employees are nice and accommodating (there's a handicap area as well). Everything is quick, clean, and well lit (tall, floor to ceiling windows). This is nothing like the "old days" DMV to get license plates and handicap paring permits.

We went for a passport renewal for minor. This office was efficient & the employees were all…read morecheerful, kind & so accommodating. They were also knowledgeable about return times & could accurately advise us on how to expedite. We love this office!!!!

Clean. Orderly. Gone are the days of waiting three hours through a cacophonous milieu of chaos…read more This Department of Public Safety Office makes getting your license renewed easy. First, you do have to secure an appointment online. When I got the notification via mail that it was time to renew my license, I made an appointment a few months in advance on their website. Once I arrived , there was ample parking for my early morning appointment when I arrived. Upon walking in, there was an employee who had me check in via iPad to assign me a number and then directed me to a waiting area. I only had to wait about 10 minutes before my turn. Once my number came up via an announcement and a readout on the flatscreens in the waiting area, I made my way to the appropriate desk. The rest of the process was pretty much unchanged from years previous- submitting forms, taking a new pic and paying the fee- it was all pretty simple and I was in and out in about 35 minutes. I would definitely book my next appointment at this branch. It was hassle-free and such a departure from the DMV of yesteryear.

I didn't know if I would be able to get an appointment before my drivers license expired in a few…read moredays, but I did. I was able to do my application, as all of us due to get an appointment at a drivers license location that had an appointment available. I had to keep trying because the first one's that were available were a month away or more. I didn't plan to renew it that far in advance. But I kept trying to find an appointment earlier. There must've been some cancellations as I was able to pick one up same day in Garland. So I Ubered over to the Department of Public Safety to a store there in Garland and it was really organized. Very nice place, very clean, plenty of room even with lots of people in orderly transition to get there renewals done there. The people were real friendly and I got it done after about a half hour wait everything was cool. I brought over my passport and my drivers license and that's all they needed. I filled out a one page form. Got a temporary permit and the real license is on its way to my mailbox, Easy Peezy!