in line waiting to be called and some little woman from the property tax office walks out and yells…read moreat everyone as if we're children telling everyone to move that we are confusing people waiting to come for property taxes, as if there were anywhere else to stand due to the capacity and the amount of people inside the office. Extremely rude.. shame on you Plano.. for allowing people like this to work here.

I wanted to give props to the people at the registration counter working for Collin County vehicle…read moreregistration. I moved to Plano from Reno, Nevada and was blown away at the service of the people and the efficiency of the office. I registered a trailer, motorcycle, and two vehicles and was in and out in about 20 minutes flat. I just got back from there to get a document notarized and didn't even have to wait in line. For a community service job, these people always seem to be happy. Now if only the drivers license office was run by the registration office. That place needs some serious work, but that's another review.

I was charged $129.45 in tolls for under 20 minutes of driving…read more This is not an opinion - this is based on actual billing records with timestamps, and I'm attaching a redacted copy of my statement to prove it. Here are the facts: Chisholm Trail Parkway - about 7 minutes of driving - $2.80 Completely reasonable and what any driver would expect. On Tarrant Pkwy / North Tarrant Express: Outbound trip - less than 7 minutes - $51 Return trip - after exiting Chisholm Trail Parkway, I was on local roads for roughly 5 minutes, then entered Tarrant Pkwy / North Tarrant Express again: About 11 minutes of travel - $78.45 Total on Tarrant Pkwy / North Tarrant Express: $129.45 When you look at the timestamps on the statement, these are not single tolls. They are multiple charges stacking up within minutes of each other, creating a total cost that is completely disproportionate to the time spent on the road. This is directly supported by the billing data. Final comparison: About 7 minutes on Chisholm Trail Parkway - $2.80 About 18 minutes total on Tarrant Pkwy / North Tarrant Express - $129.45 Same area. Same day. Within minutes of each other. There is no reasonable way for a driver to anticipate that one toll road would cost a few dollars, while another would cost over $100 for a similar duration of travel. If you're driving in this area: Do not assume toll roads are priced similarly Be extremely cautious using Tarrant Pkwy / North Tarrant Express Check your statements carefully No one expects triple-digit toll charges for short trips. In my opinion, drivers deserve far more transparency so they can make informed decisions before entering the road.

Customer Service is a joke to me. I've tried for several days to get customer service to help me…read morewith registering my account because of multiple error messages. I've been given 2 Toll Tag ID's and 2 Account Numbers but they in turn say Registration is Incomplete yet they sure are deducting from my bank account !! Have ask for a print out of my activities on Express Lane twice, its been 2 weeks NOTHING. Have been told 2 different stories on how they charge you. I am frustrated and not a happy customer and still have not gotten anything resolved. HOPE NO ONE ELSE IS HAVING THESE PROBLEMS. ITS STRESSFUL. Thanks for listening.

Wow - a government office that communicates. They do exist :)…read moreI was planning on leaving work early today to get to the Plano County Clerk's office. I wanted to check their hours. Fortunately, the online website told me the Plano county office was Temporarily closed. You don't know how much time it saved me and I am so glad I looked before leaving my office early. Basically the storms yesterday created some flooding in the building, but I am impressed with the thoroughness of the information on the website. Thank you Collin County Clerk Office. Way to go!!!

I was in and out in less than 25 mins! Ample parking. Easy checkin. Helpful and courteous staff. It…read morewas a little loud and hard to hear staff through the glass.

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

Very good and fast for a permit. didn't have to wait more than 5 mins with our appt. Customer…read moreservice was very helpful!

I have been to this office several times over the past few years, and it's always been clean and…read moreorganized. The people are always friendly and helpful, today I was helped by Mr. Johnson, and he provided me with great service!

You can improve by firing KAYLA and the GUARD. The most disrespectful, condescending people. Many…read moreare from different ethnicities and are not fluent enough to understand. Yelling isn't going to help. I was there because I received a letter from SSA acknowledging that I chose to withdraw Medicare because I returned to work part time. I was instructed to fill out form 1763 to stop these payments from my check. Kayla said I did not read the letter correctly so good luck getting reimbursed. Outrageous I did speak to an agent from the Denton office who was excellent in explaining what was told to me previously. Had she read that letter which she told me I didn't know what I talking about and I should learn to read better. It explained that by that letter of acknowledgment, it was protected. And I WILL receive my reimbursement... I read reviews about her that are not good so I sense this is her personality.

I arrived at this location prior to the doors opening, received a number ticket from a very…read morefriendly and efficient employee. I was about 15th in line, but was speaking with a representative by 9:10am, who was extremely helpful and courteous. She provided the form I needed and will file on my behalf. I was expecting to stay there much of the morning, but was on my way home by 9:30.

So... We all know government agencies are somewhat nonsensical :)…read moreTook a friend to get a replacement for their SS Card, not a bad wait. Here's the kicker, at some point a certified birth certificate is not acceptable? Go figure.. She was told needed a doctor's statement with name & dob signed & stamped!! Kid you not! The response to shock was "I don't know this is you" This says welcome FRAUD. We all know there are bad actors in every profession. So you could create multiple versions of identities. Sent request to Doctor office, stated had to be stamped. Finally got the letter, no stamp (they don't have one) Went right back, 20-25 minutes later process completed. Birth Certificate works to get a passport (at least it did) Can you think of any reason it would not be accepted for replacement SS Card & since when? Oh! If you are trying to get SSD for anyone this after 400+ days. 1st thing I heard when I got a person is well you know Covid-19 backlog! Additional fact this is for Widow's benefits spouse passed 11/2024. recording says 200 days

I don't often write reviews for government offices, but the staff at the Texas Department of Public…read moreSafety in Plano absolutely deserve one. My appointment was scheduled for 1:20 p.m., and through pure operator error (completely my fault), I accidentally went to the wrong location. I had went to the Texas department of transportation. Then I drove to McKinney location only to realize my appointment wasn't there either it was in Plano, about 30 minutes away. Talk about panic mode! I had been waiting for this appointment since last August and thought I had completely blown it. By the time I arrived in Plano, I was late, stressed, desperately needed a restroom, and was convinced I'd be marked as a no-show. That's when I met Ms. Mona. She greeted me with kindness, directed me to the kiosk, and when my ticket showed "No Show," she didn't just send me away. She calmly suggested I speak with the representative at the window because they might still be able to work me in, even though they were very busy. That little bit of encouragement gave me hope. Then I met Ms. Esther, and she was nothing short of an angel. Everything that could go wrong seemed to go wrong. My utility bill had the wrong address, so I had to email new proof of residency. I realized my vehicle registration was still in my car, so I had to run back outside to get it. Then I needed my veteran's proof of service...another trip to the car. I was definitely getting my steps in that afternoon! To top it all off, I accidentally emailed my documents to the wrong email address because I forgot part of the address and even misspelled "department." I was rushing, overwhelmed, and honestly on the verge of a panic attack. Through every bit of it, Ms. Esther never once acted frustrated. No eye rolls. No impatience. No attitude. She was patient, professional, encouraging, and genuinely kind. She gave me until 2:40 p.m. to get everything submitted, and thanks to her grace, I finally got checked in at 2:49 p.m. My number was called at 3:28 p.m., and I walked out with my new Texas driver's license at 4:09 p.m. Looking back, every single problem that day was my own doing. Had I slowed down, double-checked the address, and organized my paperwork before leaving home, the appointment would have been smooth. But instead of making me feel worse, the staff treated me with compassion and respect. The facility itself was clean, with plenty of parking, clean restrooms, ample seating, and friendly employees throughout the building. Thank you, Ms. Mona, for giving me hope when I thought I'd lost my appointment. Thank you, Ms. Esther, for your patience, your professionalism, and your kindness. You probably don't realize it, but you saved me from a panic attack, a migraine, and a whole lot of tears that afternoon. Customer service like yours deserves to be recognized. Thank you for turning one of the most stressful days into one I'll actually remember with gratitude

It's been a long time since I had to go in person to the Department of Public Safety for a license…read morerenewal, but lucky me, this was my year. When I got my notification, I learned they now operate on an appointment system. I made my appointment and the next available was one almost one month away. Today was my day... An appointment I was dreading could not have gone smoother. I checked in 30 minutes prior to my appointment (the maximum allowed). I didn't exactly clock how long it took me, but I was in and out and back on the road well before my scheduled appointment time and the person I worked with could not have been more pleasant!

It's clear users are using this specific location to generalize a review of the Plano PD as a…read morewhole. And while I don't want to trivialize other users' experiences, I also take it with a grain of salt because it's one perspective without giving opportunity for other side to give their take on the situation. Plano PD can only do the things within the confines of what they're able to enforce. Many times they go above and beyond but don't presume that should be the expectation. So when another reviewer says that Plano PD couldn't do anything for their situation with uncle, it's probably the system that's tied their hands. They can't enforce a law that's not there so you're expecting something that's not for the police to handle. Then with another reviewer's situation with being blocked. Sorry but enforcement of violations trumps inconveniencing you. Also, for the family member with mental illness. You don't wait till it gets to that point and expect the police to know and fix your problems in a volatile situation. Need to be proactive especially if it's someone you supposedly care about. Don't rely on others to put in the work. Generally I will say Plano PD has been great. I see way too many infractions that I care to count though that would've been nice if the police would've caught. I wonder if I have video evidence of these infractions if the police can do anything about it after the fact but I guess that's a slippery slope of law enforcement. Still, it's quite annoying when people cut me off countless times and that in and of itself is frustrating but at least use their blinker when changing lanes!

The Plano Police Department deserves a zero rating! They're a joke! My family and I went to Plano…read morePolice Department in 2020 to file a case against my uncle for harassment and threats. The plano police department claimed that my uncle did not threaten us and did not harrass us even though I provided evidence that he called us multiple times and left multiple voicemails. I also played a voice recording of my uncle making death threats, but the police department didn't take it seriously. The Plano Police Department should be sued and reason why the department didn't take our case seriously because of our race. Let's be real here!

I simply love our Plano Police! They choose to leave the comforts of home to literally put their…read morebodies, mind, lives, and self control on the line for us. I support them financially thru: Law Enforcement Officers Fund and Carter BloodCare, and in any way I'm able. So please, hold the negativity as we can't group them All-for the behavior of 1 or 6.

I first encountered Plan PD when I was in my backyard at 1851 Hatherly Dr. in Plano, TX. An officer…read moreaggressively climbed my fence when me and my friends were in pur backyard. My father also called them regarding stolen clothes and a 2m HAM radio. The radio was recovered, but I wished they had investigated my house and circumstances more thoroughly. I once got a speeding ticket for 56 in a 30. I wrote elsewhere about that being a flagrantly inaccurate accusation. I also got charged with a peeping tom charge that I didnt commit. I have written about this elsewhere. My Dad, grandfather, and uncle on my mom's side were members of the military. The police aren't the nicest people in my opionion.

I'm appalled with how nasty Scott L the manager and Jamal the manager at the city of Plano treat…read morePlano residents. Two very unprofessional, argumentative, rude and snarky individuals. They do not care about the elderly people living in Plano. Plano is awesome. Sad to know two no class, no integrity, men manage it.

The worst city street road construction and planning ever, projects are taking forever. Someone…read moremust be getting a kickback, nobody is accountable.