On January 9, 2026, I visited this Valvoline to get an oil change on my 2020 Honda Accord. It was a…read morewindy day as I looked at the the Weather Channel app and the wind was blowing over 21 mph around this time. The highest wind I saw on was 27 mph. When I arrived, there were 7 cars waiting and 1 car in each of the 2 bays. I patiently waited for 2 hours to get an oil change. There was an issue that arose as Eli and D-Lo were finishing up the service on my car. D-Lo opened the garage door while my hood was still up. The wind was blowing so hard at this moment (creating a wind tunnel) that it whipped the hood of my car back so much that it almost ripped my hood off the hinges. Eli and D-Lo saw this happen so they grabbed the hood on each side of the car and tried to close it, but they couldn't close it against the wind blowing. I'm in the car the whole time watching this happen so I yelled out the window, "It's the wind. Close the garage door." Eli heard me and yelled to D-Lo to close the garage door. Eli held the hood of my car from flying off while D-Lo went to close the garage door. There was an issue with closing the garage door so they switched and D-Lo held the hood from snapping off while Eli fixed the garage door issue and was able to close it. They were able to close the hood of my car after the garage door was closed. They finished servicing my car then I left. During this event my car was damaged which I was unaware of until I got home and discovered it. The edges of my car where the hood attaches to the rest of the car were bent upwards since the hood blew back beyond capacity and almost tore right off. The hood of my car still being open when the garage door was opened up created this damage. I believe the hood would have ripped off if they weren't holding it. When I discovered the damage I called to speak with the manager, Nicole. After explaining the situation, she told me that I would have to come back for her to assess the damage to the vehicle. She was not apologetic at all and seemed to be on the defense the whole time. I really didn't have time but I returned and parked in their parking lot. Nicole saw me park then she went over to speak with Eli. After that, she had another employee come out to my car and give me instructions. She told him to tell me that I needed to come into the bay for her to assess the vehicle. I decided not to go to the back of the line and wait again for an unknown amount of time as there were 6 cars waiting. On January 15, 2026, I went to the same Valvoline after work during a snow storm. When I arrived there was no wait and I was able to get right into the bay. Nicole came out with an attitude and asked me where the damage was on my car. I showed her and she said, "Yeah we're not fixing that." I said, "Why not? This happened at your facility under your care. I know you watched the video." She said, "Yes, I watched it and we're not fixing it. We can't control the wind. Our policy is to keep the garage door open in above 45 degree weather." I said, "But, you can control the process and the garage door wasn't open the whole time. It was opened while my hood was still open creating this problem. That's ok, I'll just call back the customer care number." With a smug attitude she said, "Ok they're just going to send you back to me." Then she walked away. I called customer care and they indeed tried to send me back to her. I requested to speak with the general manager and I still haven't received a return phone call yet. I've been dealing with this issue for over 2 weeks now. A flawed process of having the garage door closed to do the oil change on an overly windy 47 degree day, to opening up the garage door which created a wind tunnel prior to closing the hood is what damaged my car. Not the wind alone. My car was damaged by a person modifying the environment by opening the garage door which allowed the wind to just about snap the hood of my car off. Needless to say, I will not be doing business with Valvoline anymore.

Lots of ways to save - coupons and even Groupons!…read more I'm a frequent visitor of this Valvoline location. Mainly it's just because it's centrally located in South Euclid and easily accessible from the main road. Most of my experiences here have been pretty average. I'll focus this review on my historical experience and latest visit. My latest visit was very impressive! I stopped in for a quick oil change tonight. Wait time was very short, service extremely friendly, and oil service very quick. It was perhaps the fastest oil change in my years of visiting Valvoline. I really appreciated one of the employees (Justin) being very detailed in his explanations, providing sound recommendations, and answering questions. I felt that my car was well inspected and cared for! I felt at ease leaving this location and wanted to specifically come back here next time. Wait times: Generally, wait times at this store are pretty long. This is a very busy location. Peak times appear to be weeknights and weekends. While the lines are well managed, it takes a long time to get in. Plan for extra time during peak hours. Customer Service: Customer Service here tends to be very average. It's because it's such a popular location and there is really no time to be personable with all customers. On slow days, you'll get great service. The employees always help you reset your oil change lights, read off customized recommendations, and generally answer questions. I feel good about their knowledge level. They always inquire if you have a coupon which allows you to save a little! Prices: Prices at Valvoline are consistently higher than at other competitors' businesses. You can find some ways to save - coupons (online), coupons (via mail), coupons to your phone, and even Groupon deals! If you have a little time, stop in at this location to get your oil changed! On a slow day/night, you'll have as great of an experience as I recently had!

I was traveling back to Florida and wanted to have my oil changed before leaving…read more I ended up being told that I needed not only an oil change but I also needed rear differential fluid and gasket, new tires, muffler, front idler arms and possibly new brake lines. After having the work done, my car broke down within minutes of leaving their shop. I am now stranded in Willoughby,Ohio with no vehicle or living arrangements. I really hope that I wasn't taken advantage of by the service crew.

Came in for an oil change and the service was really quick. The staff informed me of things I…read moreshould look out for, but didn't pressure me into buying anything I didn't want to. The oil change was fast and I really enjoy not having to get out of the car. The prices are reasonable and they always have coupons online!

Best price around - tires to tune up…read more Foreign or domestic - have both Mercedes serviced here. Oil change, tires an wipers out the door for $650......

Best prices, efficient; they get you in and out quickly, & cash discount.. What's not to like ??read more

Awesome neighborhood shop for basic mechanic needs. I've gotten a tire plugged here as well as 4…read morenew tires this summer. You really can't beat their prices, especially compared to the dealership. Service is always friendly and fast and I love supporting a small, local business in my neighborhood. The waiting area is nothing special and they are pretty old school with receipts/checkouts. However they are organized and give you a call right when your service is done or parts are in.

lovely people, prices and service!!! this is truly a hidden gem everyone should know about. oil…read morechange prices are unbeatable

Recently Had a battery replaced This place provided…read moreExcellent Service Very Friendly & Quick.

The team here is incredibly welcoming, and their level of professionalism really stands out. A…read morestaff member named Luq provided excellent customer service. The prices were very reasonable, with so many discounts to use on the app!

I called at the last minute when Kahn (sorry if I spelt it wrong) was ready to go home soon. Not…read moreonly was he so friendly on the phone after working all day but he did not hesitate to tell me to still come by and he can help me with my car issue. I came over, and he took his time to fix my car and not be in a hurry. Which made me comfortable. Great price, great customer service and a great location. I recommend him if you want honest and friendly. Thank you!

First visit was great. 2nd not so much. I took my car in because my headlights had gone out and we…read morehad an issue with the fuse. To my surprise, after sitting all day in the lot, my car was fixed in 10 minutes. Well, it was not fixed. I still do not have headlights. I have running lights and brights. I called and the owner argued with me, told me to bring it over whereas he refused to listen to my husband. Did not bother to look into the light set up, insisted that it was correct and sent us on our way. The car is being fixed at a real mechanic now, but I am out @ $90.00 for nothing.

I was told an oil change would cost $50.00 over the phone. I ended paying $150.00. On top of…read morepaying for services, I probably did not need, they charged a fee for using a credit card. Please do not fall for this corrupt company. I will never go back again!

Excellent service, great attitude from workers as well, always ready to work and never a bad…read moreresponse

After leaving car for 2 days, repairs were not complete. mechanic said he watched you-tube video to…read morenavigate diagnosis , which was never repaired. Many Screws and nuts were missing after job was reassembled. Do Not Trust this auto repair shop,. Billing at $160 per hour, what a ripoff! These guys are clueless and expensive!

I've been a customer here for several years and have taken multiple cars here for service. I have…read moretrusted them with multiple BMWs and highly recommend them whenever I can. Their prices are great and their customer service is unmatched.