It is important to note that I did not pay for a service, but Hassan offered a free diagnosis after…read moretelling staff I had a daylight or fog light I needed replaced. I already had the bulb and they notified me they couldn't get under the car for installation, but Hassan walked me out to my car on an extremely hot day and helped assist me because he "didn't want me wasting my money." I appreciate this when good service is hard to find these days. Him and the rest of employees were nice and helpful.

TERRIBLE EXPERIENCE, DO NOT GO. UNLESS YOU LIKE BEING RIPPED OFF…read more I was grossly overcharged and they refused to homor my AAA discount which was who referred me there to begin with. I didn't tell them about it until the day I picked it up. He pretended as if I got some major savings already. I tried to support them because it was just about all black staff, I should've went to the next shop on the list instead.

I always read reviews before requesting any type of service. I was in a tight spot financially and…read moreso I sought recommendations online for a mechanic that was both honest and that did quality work. 3 reviews came up and I felt that Mike's Service Station sounded the best. Once I gave Mike the information on the car, I began walking home knowing it would be at minimum an hour or so to fix the issue which according to initial diagnostics, appeared to be a bad starter motor. I was no more than half way home and my phone rings. My car was ready! How could that be? It turned to be a piece of plastic that should have been removed when the battery was installed .... 3 YEARS AGO! I should never have been able to drive the car with that piece of hard plastic on the positive terminal and I've been to mechanics who would have taken advantage of the situation. Not Mike! Talk about honest! He didn't charge me anything even to look at it. I must have some hard working angels. I offered to pay something for his time but he refused. I will be sending every person needing car repairs to Mike's. THANK YOU SO MUCH Mike!! You are a God send!!

Rude owner. I stepped inside to ask a question and as I am stepping in he starts walking into me so…read moreI have to step back out of the shop. I am originally from Red Bank NJ and Lakewood so I am use to them but for ppl who aren't they can be very abrasive and annoying. I wonder what was going through his head like if another person is inside this office then they may use .000010 cents worth of the AC. I mean that is what I was thinking he must of been thinking otherwise he is just an arrogant and rude person. They didn't provide the service I was hoping for so can't say if they are good or not but by the owners vibe I wouldn't recommend.

I needed two new tires as I hit a curb, happily went home and later realized I had a full on flat…read moretire. Amazing to get local roadside service like that at such a fair price! And the customer service was top notch. Highly recommend.

on my way back home from pa caught a flat had no spare with me and was there less than an hr and…read morewell priced came straight to me no need for a tow and got me and my family on road back home

The customer service was great! Very friendly. I went there for an oil change. They were a bit…read morebacked up and the oil change took about 2 hours but the manager/worker on duty was apologetic about it. The price was great and my car seems to be functioning fine.

Terrible service. Went to get an oil change and inspection because of knocking noises on driver…read moreside. When inspection was done they told me there's nothing wrong with my car. All the knocking we're hearing is the things in your door. How the hell is a little car freshener making the LOUD noise. It's so frustrating because I'm not the only one who has heard the noises. DON'T come here they don't take the necessary time to really find the problem.

They were exceptional in their treatment of our "tire low pressure light" being on. We are seniors…read moreand they could have charged us any amount and instead they said NO CHARGE, all we had to do is reset the button. I now feel I can trust them, and will definitely return with future tire/car needs

Inept and dishonest. Had my snow tires put on and had to return 3 times due to low tire pressure…read more Turns out they broke TSP valve. They agreed to replace it. Went to dealer in Dpring to swap out tires and they saw that THE TIRE SENSOR WAS DUCT TAPED ON! NTB Beachwood is NOT TO BE TRUSTED.

If I could give O STARS I would. Rude. Nasty. Unhelpful. Inept…read more Never recommend this location at Mayfield and Warrensville. Thee absolute worst customer service ever experienced. It felt discriminatory.

If there was an option to rate this location a zero, I would. On Monday, January 19th, I had my car…read moretowed up to this location by AAA at around 1am. I called immediately at 8am to explain that my car was towed there due to two blown tires on the driver's side and a bent rim on the front, driver side rim. After awaiting until about 10am and not receiving a call back, I uber'd up to this location. I was advised that although my tires were under warranty, they would have to be ordered and that I would need an entirely new rim for the front, driver's side rim, as it could not be repaired. I opted to order my own rim but would leave my car there to await the arrival of the two new tires. I was advised before leaving that the tires and car should be ready by Wednesday, Jan. 21st. I arrived on Wednesday morning at 8am to pick up my work badge from my vehicle, and noticed that it was no longer in the garage, but pulled into a parking lot (mind you, there was a spare on the front tire, but the back tire was still flat -rim to the ground). I received a call Wednesday evening that my car would also need a rim on the back tire as well and that apparently this was not noticed during the initial inspection of the vehicle on Monday. I immediately asked how was my car moved from the garage to the NTB parking lot, as I noticed earlier that morning when I went to pick up my work badge. I was advised that it was driven ON THE FLAT TIRE AND RIM to be moved into the parking lot. So the obvious question would be - is that why now I suddenly needed a new rim on the back tire. Because after the initial inspection on that Monday, I was told that the back tire rim was fine - just the front needed to be replaced. Thursday morning, I received a call from the very unprofessional Chad who repeated that I needed a rim in the back. When I asked is it possible the back rim was damaged when it was driven on by your technicians to move my vehicle from the garage to the parking lot. His response was "well you drove it here on the rim". WHICH IS INCORRECT. My vehicle was TOWED BY AAA at 1am on 1/19/2026. I did not drive it there. Then he went on to say get very smart and unprofessional with me stating that "they are not responsible for my car. And either way I need a new rim so either order it or not". Interesting. Myself and my boyfriend arrived to NTB shortly there after, and interestingly enough, Chad had a totally different tone now that I was with a man, as opposed to how he sounded on the phone when it was just I (or so he thought. My boyfriend was in the background listening to the entire conversation). Chad then explains that he could charge me $399.99 to "fix" the damage rim. When my boyfriend asked to see the now "damaged" rim on the back tire, Chad goes to the garage then comes back and miraculously there was an error. The technician "accidently" put the damaged rim from the front, drivers side tire on the rear tire. So the rear rim was in fact fine. Mind you, the "damaged" rim that they accidently put on the rear tire, is the same rim from the front tire that I was initially told could not be fixed, when I came to NTB that Monday, alone, which is why I ordered a new one. Besides the incredibly NASTY and unprofessional way in which Chad does business, the fact that it took me coming up to the shop with a man to get accurate information and "semi" professional service is egregious. The communication is piss poor. I has to call numerous times to check on my vehicle and Chad even made a comment, when I brought my replacement rim, that was used but in great condition, that he doesn't work on used rims because they often arrive bent. Mine was not. But making the comment before you even saw the rim let's me know that he was going to try his best to get me to purchase a new rim from NTB that would have been $655. I would not recommend this NTB location ANYONE. Terrible service, and negligent. How do you put the wrong, damaged, rim on a new tire when you have the undamaged one there as well?????????????????

We were far from home, stranded on an Ohio I-90, in a torrential rainstorm, and with a flat tire…read more After AAA installed a donut spare, Dave at Tire Choice, went above and beyond and gave us priority. We were soon back on the road for the remaining 386 miles home. Dave and his crew were amazing! Thanks Dave!

I've come to this mechanic shop for years, and will continue to do so. They are very knowledgeable,…read moreand always ready and willing to answer my questions (and I have many all of the time). They're very clear and up front about pricing, and when I was in a crisis, they were able to find a work around solution for a better price. They always treat me and my old car with respect.

Had them come out to jump our car. Guy tried to scam me into buying a battery from the back of his…read morevan saying a cell was dead. Fought to get the car jumped, it started right up. Had the battery checked today at autozone and it's fine. Beware!!

From the owner: - 24/7 Towing services - 24/7 Roadside assistance…read more- Auto repair and maintenance services - Tire installation

This team is amazing. Eric is honest, super friendly , very knowledgeable. They provide a great…read moreservice, are very responsive and helpful. Thank you

A deer hit my truck and set off my airbags. Took my truck to Bainbridge Body shop and they did a…read morefantastic job. Had an issue after I picked up my truck, took it back to Bainbridge Body shop and they immediately took care of the problem. Excellent local body shop and I highly recommend them for all your auto body repairs. Customer service is A++++. Thanks Bainbridge Body. Will definitely use them again if needed (hopefully I won't LOL)