Rude owner. I stepped inside to ask a question and as I am stepping in he starts walking into me so…read moreI have to step back out of the shop. I am originally from Red Bank NJ and Lakewood so I am use to them but for ppl who aren't they can be very abrasive and annoying. I wonder what was going through his head like if another person is inside this office then they may use .000010 cents worth of the AC. I mean that is what I was thinking he must of been thinking otherwise he is just an arrogant and rude person. They didn't provide the service I was hoping for so can't say if they are good or not but by the owners vibe I wouldn't recommend.

the owner dented my car 2 mo car and then denied it was him. horrible experience. don't take the…read morerisk going here

I needed two new tires as I hit a curb, happily went home and later realized I had a full on flat…read moretire. Amazing to get local roadside service like that at such a fair price! And the customer service was top notch. Highly recommend.

Cameron from Somehow Someway is a LIFESAVER. I'm from Sandusky, and my wife had major surgery…read moretoday at the Cleveland Clinic. As I drove from the parking garage to the circle to pick her up to go home, my front right tire went flat. We called roadside assistance through our insurance agency, and Cameron came to the rescue. My vehicle was a bit of a conundrum, as one lug on each of the front wheels is rounded, rather than beveled (as normal). He was able to plug the tire, and we made the 60 mile drive home safely. Can't thank him enough for being such a professional.

The customer service was great! Very friendly. I went there for an oil change. They were a bit…read morebacked up and the oil change took about 2 hours but the manager/worker on duty was apologetic about it. The price was great and my car seems to be functioning fine.

Terrible service. Went to get an oil change and inspection because of knocking noises on driver…read moreside. When inspection was done they told me there's nothing wrong with my car. All the knocking we're hearing is the things in your door. How the hell is a little car freshener making the LOUD noise. It's so frustrating because I'm not the only one who has heard the noises. DON'T come here they don't take the necessary time to really find the problem.

Inept and dishonest. Had my snow tires put on and had to return 3 times due to low tire pressure…read more Turns out they broke TSP valve. They agreed to replace it. Went to dealer in Dpring to swap out tires and they saw that THE TIRE SENSOR WAS DUCT TAPED ON! NTB Beachwood is NOT TO BE TRUSTED.

They were exceptional in their treatment of our "tire low pressure light" being on. We are seniors…read moreand they could have charged us any amount and instead they said NO CHARGE, all we had to do is reset the button. I now feel I can trust them, and will definitely return with future tire/car needs

If I could give O STARS I would. Rude. Nasty. Unhelpful. Inept…read more Never recommend this location at Mayfield and Warrensville. Thee absolute worst customer service ever experienced. It felt discriminatory.

If there was an option to rate this location a zero, I would. On Monday, January 19th, I had my car…read moretowed up to this location by AAA at around 1am. I called immediately at 8am to explain that my car was towed there due to two blown tires on the driver's side and a bent rim on the front, driver side rim. After awaiting until about 10am and not receiving a call back, I uber'd up to this location. I was advised that although my tires were under warranty, they would have to be ordered and that I would need an entirely new rim for the front, driver's side rim, as it could not be repaired. I opted to order my own rim but would leave my car there to await the arrival of the two new tires. I was advised before leaving that the tires and car should be ready by Wednesday, Jan. 21st. I arrived on Wednesday morning at 8am to pick up my work badge from my vehicle, and noticed that it was no longer in the garage, but pulled into a parking lot (mind you, there was a spare on the front tire, but the back tire was still flat -rim to the ground). I received a call Wednesday evening that my car would also need a rim on the back tire as well and that apparently this was not noticed during the initial inspection of the vehicle on Monday. I immediately asked how was my car moved from the garage to the NTB parking lot, as I noticed earlier that morning when I went to pick up my work badge. I was advised that it was driven ON THE FLAT TIRE AND RIM to be moved into the parking lot. So the obvious question would be - is that why now I suddenly needed a new rim on the back tire. Because after the initial inspection on that Monday, I was told that the back tire rim was fine - just the front needed to be replaced. Thursday morning, I received a call from the very unprofessional Chad who repeated that I needed a rim in the back. When I asked is it possible the back rim was damaged when it was driven on by your technicians to move my vehicle from the garage to the parking lot. His response was "well you drove it here on the rim". WHICH IS INCORRECT. My vehicle was TOWED BY AAA at 1am on 1/19/2026. I did not drive it there. Then he went on to say get very smart and unprofessional with me stating that "they are not responsible for my car. And either way I need a new rim so either order it or not". Interesting. Myself and my boyfriend arrived to NTB shortly there after, and interestingly enough, Chad had a totally different tone now that I was with a man, as opposed to how he sounded on the phone when it was just I (or so he thought. My boyfriend was in the background listening to the entire conversation). Chad then explains that he could charge me $399.99 to "fix" the damage rim. When my boyfriend asked to see the now "damaged" rim on the back tire, Chad goes to the garage then comes back and miraculously there was an error. The technician "accidently" put the damaged rim from the front, drivers side tire on the rear tire. So the rear rim was in fact fine. Mind you, the "damaged" rim that they accidently put on the rear tire, is the same rim from the front tire that I was initially told could not be fixed, when I came to NTB that Monday, alone, which is why I ordered a new one. Besides the incredibly NASTY and unprofessional way in which Chad does business, the fact that it took me coming up to the shop with a man to get accurate information and "semi" professional service is egregious. The communication is piss poor. I has to call numerous times to check on my vehicle and Chad even made a comment, when I brought my replacement rim, that was used but in great condition, that he doesn't work on used rims because they often arrive bent. Mine was not. But making the comment before you even saw the rim let's me know that he was going to try his best to get me to purchase a new rim from NTB that would have been $655. I would not recommend this NTB location ANYONE. Terrible service, and negligent. How do you put the wrong, damaged, rim on a new tire when you have the undamaged one there as well?????????????????

We were far from home, stranded on an Ohio I-90, in a torrential rainstorm, and with a flat tire…read more After AAA installed a donut spare, Dave at Tire Choice, went above and beyond and gave us priority. We were soon back on the road for the remaining 386 miles home. Dave and his crew were amazing! Thanks Dave!

I've come to this mechanic shop for years, and will continue to do so. They are very knowledgeable,…read moreand always ready and willing to answer my questions (and I have many all of the time). They're very clear and up front about pricing, and when I was in a crisis, they were able to find a work around solution for a better price. They always treat me and my old car with respect.

Had them come out to jump our car. Guy tried to scam me into buying a battery from the back of his…read morevan saying a cell was dead. Fought to get the car jumped, it started right up. Had the battery checked today at autozone and it's fine. Beware!!

From the owner: - 24/7 Towing services - 24/7 Roadside assistance…read more- Auto repair and maintenance services - Tire installation