I was given Jennifer to cut my hair and I showed her a picture of what I wanted several times to make sure she understood what I wanted. Nope, she just kept cutting and now I have long strands hanging on the back which don't blend with my layers. I DO NOT RECOMMEND HER AT ALL! read more

This is the first salon my family and I came to once we moved to Texas a few months ago and it's been a gem of a place for us. They are professional and kind, and of course our hair cuts have been exceptional! Summer is our stylist and she's been amazing, we go to her every time! If you're looking for a salon, please give this place a try. read more

I have been going to Platinum Salon for about 16 years. It's gone through a few name changes. I always get a root touchup, haircut and blowout. I occasionally get highlights. I get compliments on my hair wherever I go. The Salon is beautiful and well maintained. Michelle is my Stylist......would not go to anyone else. I highly recommend Platinum Hair Salon. read more

Min has been doing my hair (highlights, color, cut, etc.) for over a year now, and she always does an excellent job. She's fast and consistent, and I'm always happy with the results. I also appreciate that Min does not try to make small talk, and I'm able to just relax or work on my laptop while I'm in the chair. I give Min's work 5 stars, which is always reflected in the 30-40% tip I give her. But unfortunately, I had to take away three stars for my most recent experience with the salon. I have been calling the past two weeks and leaving messages requesting an appointment with Min. In the past, they've always responded quickly and I've been able to book an appointment within one or two days. But this time, no one has called me back and they never answer the phone. So I had my daughter call from her phone, and they answered immediately. She even talked to Min herself who said she had appointments available next week. So...I call. No answer. I immediately call back and - surprise - someone picks up. The person who answered proceeds to tell me that Min has no appointments available next week...and in fact, she is booked up through the end of the year. Oh really? They didn't even offer to book me with one of the other stylists. Not sure WTH is going on, but I'm pretty sure they've blackballed me. But why? Did I miss an appointment that I forgot about? Did I cancel and reschedule too often? Whatever the reason, I'd prefer they were professional and honest with me instead of ghosting me. I'm an adult - I can handle the truth. I'd also like to be given the opportunity to respond to whatever the reason might be. I could be wrong about all this, but I don't think I am. Another review of this place describes the same treatment, so sounds like it's the salon's MO. Incredible that they're still in business. read more

Terrible Customer Treatment! I'd been going faithfully to this full service salon since I started living here in 2019 & for some reason the stylist & owner Michelle just stopped returning my calls & text messages! For some time I thought the phone system wasn't working so I physically walked in (she saw me) & was told I'd get a return call! Never did! This was over 4 months ago!!! I can't believe after all this time & all the things we've talked about that my Stylist just DUMPED a well tipping & REGULAR client!! I wrote this comment to finally give me some closure & as a warning to any other potential clients! By the way The MADISON REED COLOR BAR in Southlake does an Excellent job! I highly recommend them! Better pricing, styles my hair with much better precision, Oh & no charge for touch ups in between!!! read more

Walked out looking like a million bucks!!! Thankful they fit me into their schedule on short notice.

Honestly...customer service is pretty bad here in my opinion. I've only been here twice to get a trim, and I overall like the result of the cuts but the treatment I get here has always been very unfriendly and quite frankly, rude. There's always a very snobby/standoff-ish vibe when I come here and it's the reason why I won't be returning. read more

I drove 3.5 hours, actually 7 both ways, to get to this salon bc I read the reviews here on yelp about Claire, and there are no good Korean salons in Austin. I came in with healthy hair, which had taken me YEARS to grow out. I showed her the picture on the left, as you can see on the right, the results were NOT what I asked for and spent $300 for! It's way more curly, not the natural C curl I asked for and showed her in the picture! And it was poofy and looked terrible and messy after I showered, not straight with a slight gentle curl at the end, The salon offered to let me come in, but come to find out they were going to charge me AGAIN after I wasted my time 12 hours basically, and spent hundreds again redoing it in Austin. Plus, they only offered a treatment, not even a redo straight perm. Treatments only last 2-3 weeks! Their service is lacking. I had to cancel once bc I am on call with my job, but I had made that appt less than 24 hrs in advance anyway, and I'm the one who already wasted $300 + over 12 hrs. I want a free redo of my straight perm, which is deserved or my $300 returned to me. That would be fair. Go to Dass Salon. Rich and Soo are kind, not greedy, and are way more knowledgeable. They charge half the cost and are more experienced. Rich has been doing hair for over 30 years and he knows hair! He rescued my hair somewhat with a free treatment and a straight perm, but it still looks bad bc of the Austin stylist and Claire's initial mess up on my hair. :( he gave me a free treatment whereas Claire pretended she's doing me a service by giving me only a free $200 treatment instead of offering to redo the straight perm the way I asked for in the first place with no charge. That would have been the proper service. I can't believe she was only going to give me a "free" treatment other salons do for free instead of offering to fix her mistake on my hair! I spent $300! The Line hair with Ashley is great too. I've been to numerous salons in Dallas now. This has been the worst experience. I know it's "just" hair, but it takes months/years to grow out and it frames your face! Please at least redo my straight perm for free as you should in all fairness or refund my $300. Thanks read more

Love this place and have been coming here for over 6 years. Currently Evelyn has been highlighting and cutting my hair the last year. She is really nice and created exactly what I wanted. Price is fair and the salon is clean and modern looking. Communication of my appts are always good with a confirmation text and reminder. My appointment it always started on time. I would ignore the negative comments and come check the saloN out ! read more

THIS PLACE IS NOT TOO BE TRUSTED!! This salon is horrible!! They lied about me not having an appointment when I have the post it note the lady wrote the day, time, and services I was getting done. She lied to my face never wanted my first or last name yet told me I have no appointment. They are RUDE AND UNPROFESSIONAL AFTER I SPENT OVER $500 in there!!! read more

Platinum Hair Salon - Date and time appointment was scheduled and services that were going to be done - Hair Salons Near Me - Flower Mound, Texas

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Claire did an awesome job on cutting my hair! Also, I noticed that my hair was much more manageable and looked exactly the way it did at the salon after my first wash at home. And you ladies know that sometimes that's not the case. Overall, the service was great by everyone in the salon! I would definitely come back! read more

Four years later after my first review, I still can't say enough good things about Platinum Hair Salon. Claire has always been honest and straight-forward which I appreciate. I've been wanting to go blonde for a while but she let me know it was a process and to prepare for some damage to my hair. After my second appointment in a year, my hair is finally an amazing shade of blonde and I've gotten so many compliments on my hair! Even better is that this salon uses Olaplex and Claire was very careful to make sure there was as little damage to my hair as possible. The pricing can be a little high but I think it's very fair considering the amount of time and effort she puts into making your hair look just the way you want! Thank you Claire :) read more

Platinum Hair Salon - Hair before (also done by Claire but had grown out after a year) - Hair Salons Near Me - Flower Mound, Texas

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Michelle is amazing! She always does a fantastic job on my hair. I would give her 10 stars!

Got my hair dyed and cut here by Evelyn a couple of times and I have never been disappointed at all!! She's the sweetest person ever and always took what I wanted into consideration and made it 100x better! read more

My husband hair was messy all the time before we met Claire. She is awesome. She is a very good stylists and I started to get my cuts from her too. I worried I never meet my hair stylist. But we met her and l was really relived. read more

Platinum Hair Salon - My husband's new hair. He looks actor. - Hair Salons Near Me - Flower Mound, Texas

My hair was in desperate need of a color fix. Julie was amazing! I wish I had the before pic. (I don't but I'll share the after) I will definitely be back. read more

Platinum Hair Salon - Hair Salons Near Me - Flower Mound, Texas

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Went here because I was in desperate need of a trim and color. I had read some good reviews and thought I would give it a try, plus it is close to where I live. I had Michelle and she transformed by hair! The color and cut were perfect and I will definitely be going back! read more

5 stars for Claire when she was here-- cut and color I had to dye my hair with box dye because Claire left. read more

Found Claire (formerly of Fox Hair). She is now working with her husband as owners of Platinum Hair. The phone number on their yelp site is incorrect. Here is their store number: 469-549-0285. read more

Claire (formerly work at Fox Hair in Carrollton) has opened up shop in Flower Mound! I was terribly disappointed when I called Fox to make an appointment only to find out that she left and they "didn't know" where she went. I had to find out where she went. Luckily, we're fb friends! A quick message to her and BAM! She set up shop for herself which makes a lot of sense, financially. (If you don't know yet, she's great at what she does.) Schedule an appointment and tell her that you found her on Yelp! read more

I updated my review for Fox Hair when I found out Claire was no longer there...I tried to book an appointment with her and they kept on telling me she was in Korea then they told me she MOVED to Korea. I was kind of skeptical b/c from what she told me from previous appointments, it seemed really odd for her to move back. Then the coolest thing happened.. Claire added me on Yelp and I found out she works here now! As I stated before, my hair is my thang and normally, I'm a laid back person even when it comes to any customer service related experiences. HOWEVER, I am an absolute control freak and an anxious hot mess when it comes to my mane. While getting my hair done right can be one of my favorite things in the world, I have major trust issues when it comes to getting my hair done, shit, I might need therapy. I have always been nervous about getting my hair done, even at expensive places and/or skilled stylists (even at places I've gone for years) prior to her. You know that she is the bomb dot com if I actually let her do whatever sometimes and actually feel at ease during the appointment. I've already sang my praises about her before so read my review for Fox Hair. I have naturally wavy hair and a lot of it..plus, my face has been getting more heart shaped over the years (used to be more oval when I was younger *sad face*) AND I have chubby cheeks so I can't pull off too many styles..despite all this, she knows how to work my hair. Lately I've been going to her looking like a nappy wild lion thanks to the increasing humidity in Texas (uhm...btw..WTF? I'm about to move to Arizona or something) and me abusing the crap outta my hair (started dying it again and I am addicted to curling my hair now)...but after she's done, I leave feeling all tamed and my hair looks better than everl *rawr*. Tell her I sent you. =) read more

I followed Claire from Fox Hair in Carrollton to here. Even though this location is out of the way for me, she is absolutely worth the drive! All of the members of the staff here are super friendly and the salon is nice and clean. I have already converted a few of my friends to going to Claire - not only is she wonderful with Asian hair, one of my friends has super long curly hair and Claire is the only one who has made it manageable for her. All of the highly rated reviews are here for a reason - definitely give her a try! read more

I am a professional cosmetologist. I hold Licences In Florida, California and Washington. My last job before my retirement was an Upscale Spa/Hotel at an international destination. I have taught extended education classes for Stylists and I have had my hair cut and styled by many of the best. That said I have to say that Kyle Is as good as it gets with a pair of shears! As a professional stylist of over 30 years I have learned It's not only important that you give a great cut...it's just as important that it suits the hair, face and lifestyle of your client. If i could give 10 stars I would. If you are reading this call and make an appointment with him today...you will not be disappointed! Oh and I Love Love Love my haircut!!!! read more

Fox Hair has taken my last strand of hair because it's all about Claire from now on! My favorite stylist has moved to Flower Mound and is ready to take over. My hair is shiny and sleek and stylish again! read more

My 5-star review is relative to my personal expectation and experience so please take it with a grain of salt. With that said, let me give you a little background over my 25 years of experience of getting haircuts from someone that's not a relative with a bowl and a pair of kitchen shears. I have only had 2 barbers my entire life, one for 20 years until I got married and the other for 5 years after we moved. What can I say, I'm just your average Joe but with ungodly good looks. To me, my hair is just the frame that complements the masterpiece that god has blessed me with. After my 2nd barber left me bleeding for the 3rd time in 5 years, I thought it was time to move on. After an extensive research on Yelp, seems like all the hair salon reviews leads me to back to Platinum Salon. I immediately called and made an appointment for 5:30pm that day (they were surprisingly busy for a Wednesday). After Kyle sat me down, he asked the dreaded question - what do you like? With my limited experience on hair styles in the past 25 years, I was thinking "anything that doesn't make me bleed?" so I told him that I have very low expectations and it's dealer's choice. I have to admit that I was quite blown away with Kyle immediately after he got started. I felt like I'm a prized Bonsai in his precious garden. Seriously, you can tell the passion for perfection through the intensity in his eyes. I lost count of how many times he double and triple check my hair with various types of shears. I will definitely return base on Kyle's passion and his artistry alone. I didn't insult the artist through monetary compensation but I did give him a big tip for his soon-to-be developed arthritis from his crazy non-stop shearing action. My wife has already asked me to make an appointment for her and our 2 boys next :) read more

Claire did a great job on my digital perm and haircut! She was very informative along the whole process, making sure to tell me why she was cutting my hair the way she was. I've never had someone cut hair so well before. I'll definitely be coming back here again. P.S. You know it's a great salon when it the roads are iced over and they still have a packed salon of customers all day! read more

Before coming here I went to the same stylist I've been with for the last 4 years and would drive 45 min to an hour just to see her. Couldn't get an appointment with her recently and desperately needed a hair cut, so I chose this place based on their reviews and because they were only 5 min away from me. Kyle gave me a layered haircut and did an excellent job! Was very detail oriented and also gave great advice for my hair type (dry). Also the entire staff was very friendly! The cost was very reasonable as well, $35. The previous stylist I went to charged $50. Definitely plan on returning for my next hair cut! Thank you Platinum Salon! read more

My hair is stuck in that shoulder length limbo where nothing looks great with it. I took a leap and decided to get a digital perm. I wanted some loose waves to make my boring hair look better. Kyle did an awesome job!! He showed me pics and gave me a recommendation on what he can do. And my hair turned out great! I was afraid of the tight kinky curls and it didnt turn out that way -whew. He spent time to tell me how to style my hair to get the look again. They gave a free complimentary hair moisture treatment which I cant wait to come back and do. read more

Platinum Hair Salon - Digital perm - Hair Salons Near Me - Flower Mound, Texas

WORST $210 I EVER SPENT! YOUR A FOOL IF YOU CHOOSE JACKIE , I can't say the same for the others. ! It bewilders me to see such great reviews! ? Im very very disappointed with me hair ;-( I even went back to try a second time with Jackie. I CLEARLY stated i wanted all my roots gone with a few of my natural hair color as high lights. I still have a solid line where u can clearly see the growth of my roots which is 5-7 in long! LOL I EVEN TOLD HER LISTEN I STILL SEE WAY TO MUCH OF MY ROOTS AND I JUST DONT WANNA HAVE TO TRY AND FIX IT AGAIN, HER RESPONSE WAS " OH I WONT BE DOING IT AGAIN.". I spent $210.00 and still have 5-7 inch of roots!!!!! read more

So I went back on my word and returned. My usual guy moved back home and left me in misery. Kyle cut my hair again and it turned out great this time. I really hope this continues because I will be back. Stay tuned!! read more

Ashley did my hair and she did an amazing job! She did exactly what I asked for and more! She saw me right away and took her time doing my hair good. I just moved to the area so I was looking for a new hair salon to go to. The salon was very nice and very clean. I would recommend Ashley and this salon to anyone! read more

Worst experience of my wife's life. Spent 6 hours trying to get simple blond highlights and paid $110. Claire still couldn't get it right. To top it off when we came back in to talk about she didn't even acknowledge my presence. Complete disrespect and unprofessionalism. How many dye jobs do these guys do in a day? Worst worst worst. Don't go Waste of time read more

Claire has been my hair stylist for about 4 years now and I absolutely love her work. I drive about 45 min to get to this place but it is all worth it since I can't seem to find anyone else near Plano area. Thanks Claire and keep up the good work! read more

Jackie Wilke did an excellent job. Nice clean salon with very friendly staff. Can't believe I only paid 25$ including tip. Since Jackie is new her cuts are only 15$ that includes wash and the head massage was a bonus!!! That price won't last tooo long! :) I will be back. read more

Jackie was great! I showed her one picture of more less what I wanted and she did the rest! I love how my haircame out and I get so many compliments on it! read more

Platinum Hair Salon - Ombré/highlights by Jackie - Hair Salons Near Me - Flower Mound, Texas

Today I had my appt with Claire and I'm in love with my hair. I'm always nervous when going to new person. My old stylist has became burned so I was looking new place. Clare did my undo for friends wedding two years ago and did a great job. Today I decided to give her a shoot with cut and she did wonderful job. She listened to my concerns. Looked at my hair how they flow just being dry and not styled which i really liked. Then she cut very cute bangs out and created beautiful shape on my long hair. I will definately come back. read more

I called at the last minute for help styling my hair for a party. They fit me in, even though I wasn't an established client, and Kyle did such a fantastic job I called the next day to schedule a cut with them. I've been looking for a great salon closer to home -- and I found it. No more driving to Preston Hollow for a hairstyle. This entire group is friendly, knowledgeable and will take time for you. Count me in! read more

Mitzy is AMAZING. I showed her a picture of what I wanted, which was layers and curtain bangs, and she did exactly what the picture was. She was very sweet and took her time making sure everything was perfect. I highly recommend visiting this place. I will definitely be back! read more

I came in for a consultation with a plan to make a better transition from my black roots to my bleached ends by adding color where it was needed and making my hair overall a little darker if needed. I met with Karen and she told me that I couldn't keep the light color and needed to get all my hair including my the bleached parts pretty dark so the transition from my black roots would look natural. I didn't really care too much about keeping my light ends because my main goal was to achieve a natural transition so I agreed and booked an appointment the following week. I mentally prepared myself for the big transition of going from twice bleached hair to back to dark and walked into the appointment excited for the change. As soon as I sat down and started talking to Karen, it was as if the consultation never happened and everything we talked about was completely forgotten about. I was extremely confused with what she was saying because now she was saying she was just going to tone my hair. Because I am NOT a hair stylist, I didn't know what that meant so I didn't ask her about all the hair terms and instead kept telling her exactly what I came in here to get and went to the washing station. She obviously ignored me because she just continued with her plan and while applying the chemicals to my hair, she starts telling me how this toner is temporary and is only going to last a couple months. I'm extremely confused at this point but I don't even know where to begin with questioning her because I have SO many so I continue because she already started. After she washes out the chemicals and she dries my hair, it's nowhere close to what I asked for with the slightest changed. I remind her what she told me at my consultation and she NOW decides to tell me bleached hair isn't able to hold color applied on top of it. I am absolutely baffled at her lack of communication and professionalism at this point, I ask her to do what she promised at the consultation. She then tries two more times to dye it dark enough. Now it is about two weeks after the appointment and my hair is officially back to the color what it was before I walked into the shop and very dry and damaged. I can't believe I paid $100 to go through that awful experience. So basically what I learned is that the free consultation is just to trick the client to believe what they ask for is achievable even when they think it's not and then when they come in to actually get it done, start doing random things and then let them know it's not achievable and your doing the best you can at that point. I wouldn't have even booked an appointment if Karen just told me bleached hair doesn't hold color at the consultation. read more

Update from my last post: I appreciate the customer services that platinum salon has done for me. -the stylist worked on my hair on Saturday apologized. - Claire listens to my complaint and she is very professional about it. She willingly changes the shade of my hair color and it has toned down a lot. The coloring can be done the best as it can be on my hair. However, my hair being cut short cannot be undone and makes it difficult to like my hairstyle. I just have to wait for my hair to grow back before I can do anything else. Main reasons for four stars because of customer satisfaction in being able to listen and understanding to clientele. To me this is very important! read more