I have been going to Fred Lavery / Audi Birmingham MI for service for ~25 years. Let me say that…read morethe last 20 or so years have been awesome. The staff are all very friendly. The service advisors are knowledgeable and thorough. Overall, the service on my cars has definitely been terrific. I recently had a fairly major issue with my 2018 Audi Q5. They got me in the next day. The issue was covered by an extended warranty and was fixed in less time than the original estimate. Thank you!

Called to test drive an Audi rs3 - put on hold for 5+ minutes so sales guy could check to see if…read morethey could take out of showroom to test drive it. Went to another Audi dealer nearby and they happily took their car out no problem. Would not recommend.

Blue Line Auto made my new car purchase quick and easy!! Matt did all the negotiating and the car…read morewas brought right to my home. I signed a few papers and it was mine to keep!! I would recommend him to anyone.

Suburban Toyota of Troy is our dealer. We don't go anywhere else. Just last week we had to buy a…read morecar, as mine had been totaled. I really liked that car, and suddenly we had to replace it. Suburban Toyota's website lists all the cars they have on the lot, and what's about to be delivered, too. I saw that the prices were competitive. They had exactly the slightly used car that I wanted. Garrett helped us with everything: picking the car we wanted from a few that were similar years and milage, adding the car to our insurance, plate transfer etc. Pete helped us pick a warranty package for a really good price that covers everything. Both Garrett and Pete were kind and helpful, answered all of our questions, showed us all the options, and just made it such a nice experience, easy and no stress, to replace my car. The next day we finished the sale, went out to pick up the car, and they'd filled the tank and done a last inspection with oil check etc, all. These are truly friendly people, not *just* experts on all the cars and what's involved in buying one, and they have never steered us wrong when we go to buy a car. This will be the third car we've bought at Suburban Toyota, and even when we didn't expect to have to buy a car, they made it something to look forward to. Oh -- and they have delicious complementary cappucino, too! ;-)

Would give zero stars for both professionalism and service. Was scheduled to have a service today…read moreat 1pm showed up 15 min prior to the appointment to see a sign on the door stating: "out of power". Walked inside to inquire only to be told by Tom Sicheneder the general sales manager that the service department was out of power. No text notification prior to the appointment was ever conveyed. Do yourself a huge favor and take your business to Toyota of Farmington hills. Better service, professionalism and the sales team is extremely helpful no matter your issue.

I have purchased several vehicles from Dean Sellars over many years and have always had excellent…read moreservice. Service is precisely why I have always had my ford vehicles taken care of by Dean Sellars Ford. My most recent experience continues to convince me that this auto dealer is the one to use. Most recently, I purchased four new tires for our 2019 Ford Edge. After a few weeks my wife noticed a shimming of the steering wheel which I confirmed after driving the vehicle myself. I contacted my service advisor (Briana) who agreed that I should bring the car back for further servicing. After several attempts they were unable to correct the problem. Suspecting a "warranty" problem of defective tires instead, they further documented that indeed the tires were defective. Briana and service associates replaced all the tires free of charge and also took the responsibility of following up with the tire manufacturer. Problem solved without inconveniencing the customer. The service personnel, including my service adviser, are excellent. A special thank you to Briana.

Just don't. A serious warning - do not take your car for service. They charge way more than other…read moredealerships for simple, easy repairs. Workers are rude and not willing to help you at all. They. Do. Not. Care.

It was snowing. I coughed. The cold I picked up over Christmas was picking up as much as old man…read morewinter was outside. I turned the corner, the final 500 yards home from a quick run to the store and snap, crash, grind grind, stop. My 2004 100,000 mile Chevy Cavalier gave up. The previous winter had taken a toll on the under carriage and at a smooth 5mph it split in two. Having just finished getting out of a heap of poorly advised credit card debt I was looking forward to being able to hoard money away for one of the few times in my life, but now, with little savings, a raging cold, and a tight budget I was stuck, literally in the middle of my street. Flashback to a month ago, in a business meeting with Chrysler executives, pitching a new proposal and the topic turns to cars. "What are you driving these days Scott?" The Chevy is referred to as "Product X" and I mention that I'd like a Fiat. I've always wanted one, from the day they came out in the US, after the Chrysler merger. Small, sporty, agile, like me. I'm casually offered to test one if I'd like. The thought lingers and is placed on the back shelf near the upstairs dormer, a stainless steel door-in-door fridge, and a house in New Orleans' Garden District. Could I get one? Really. I watch the tow truck drive away with my broken little Cavalier. It's the end of the year, two days to go in 2014 and I'm not only without a car, but too sick to do any sort of reasonable work. The pieces start to fall into place, Fiat's having a year end bonus event, my contacts have a contact, and before I know it, it's New Year's Eve and I'm test driving a Fiat 500 Sport with Michael from Golling in Birmingham. It's nice. We pull into the Golling Garage. Park and I look around the car. It's so me. I have a problem. I am an emotional sap. I cry when good things happen to people, I well up when someone has a moment of genuine joy. I close the door to the Fiat and feel that emotion creeping up. I even told Mike... "This.. uh.. this, this car is me." But I'm all stoic because "hold your cards, Scotty - don't let them know how much you want it... make them deal." Mike gave me his card, thanked me, smiled and said to call him as soon as I could work things out. I was on my way to test drive a Ford Focus. I even told them that's what I was going to do. And he offered no further pitch. No pressure. I test drove the Focus. ... New Year's morning I emailed Mike that I wanted the Fiat. The first business day of the year (1/2) I got all of my ducks in a row, emailed Mike the paper work he needed, he got me approved, I walked in, signed the papers - signed the Fiat wall, and sat down in the car I test drove on New Year's Eve. Mike hopped in the passenger seat and went through everything about the car. We set up the bluetooth, moved the seats around, popped the trunk, the hood, and everything else. And then I drove my little guy off the lot and home. I am so thankful to have had a wonderfully quick, easy, low-pressure friendly experience that I so needed. I ended up getting the Fiat I wanted that I didn't think I'd actually get. And I love it.

Not even a Fiat is worth dealing with their sales manager. He's so bad, yet the Fiat such an…read moreincredible deal. Outright insults just don't fly anywhere, just because you ask to speak with their manager. Be very careful dealing with these people. The cars are great, the service isn't.

Good communication. Smooth purchase experience. Service after the sale is an added bonus.read more

Not sure how anyone could have something bad to say about these guys.... then again, the few poor…read morereviews I've read were done 5+ years ago... maybe they've changed for the better as my experience is recent. Anyways... I worked with Bret Abraham and he was simply the best salesman I've ever worked with... All I really dealt with was him and the secretary there... both were great. I would recommend him to anyone.

Recent preventative maintenance repair appointment - the service advisor was excellent - scheduled…read moreat a mutually convenient time, ensured parts were available and the repair was completed quickly and it appears correctly. The dealership's customer waiting area is generous. This experience was very good. Only exception this visit was an unexplained incident (perhaps magic) which was remedied. Comprehensively considering many prior encounters balances my current overall rating.

One of the worst experiences getting my Jeep worked on. I can't say fixed because of the…read moreunprofessional people at this place and they never fixed what they said they would. I brought my car in for service in Dec. '24 and the first this was when I see the manager Fred and I am setting up the car to get fixed I mentioned I have a warranty and he laughs at me. The other idiot I dealt with was a guy name Joesph Craddock and he tells me that I need new shocks and a gear rack (rack pinion). He lied multiple times and told me it would be done in a couple weeks. A few weeks later with no communication, I get sent through text to write a review about the service and I gave Joesph a bad review because my car wasnt fixed. He personally texts me, mad at me that his bosses said something to him and tried to make me take the down the review so he wouldnt get in trouble. (Typical unprofessional behavior). After a few more weeks and MULTIPLE calls & texts to customer service, I was ignored multiple times especially when I asked for and updates, part numbers or order numbers. Finally, the manager Fred calls me and tells me that hes waiting on rubber bushings (total BS) Finally, after almost 4 months from my original diagnosis which was the gear rack and shocks, this idiot Joesph tells me that I dont need a new gear rack, which makes no sense considering he told me I could drive the car while they were waiting. Even I know that if you first diagnose something it's not going to get better when you put more pressure on it. And they didnt even fix the gear rack and the claimed the only fixed the shocks and there is still knocking in the front from it. By not fixing the gear rack it led to a power steering problem. I haven't been able to drive the car since I got it back because the engine light is on because of the unprofessional neglect by the place and the 2 people that I mentioned. Do whatever you can to steer clear of the people at this place. They are unprofessional, dishonest and do not care about their customers. I filed the grievance with the state and they lie to the state also. I have proof of everything through text messages and screenshots (I'm not some ridiculous customer who's just saying that either) so there's nothing that they can tell me that is wrong. I take it somebody will reply to this with some generic response but I will be more than glad to post all the information. I have a ton of screenshots and text messages that I'll be more than glad to expose Fred and Joseph for and expose how unprofessional and uncaring this place has been. They never even offered me a loaner car to help me.

Getting my wife's lease vehicle for years now at the Mercedes-Benz dealership. The staff is always…read morefriendly and well prepared as well professional. Can only recommend to work with them on maintenance or unscheduled stops which can happen to cars full of technology. Kind regards Oliver

Unfortunately, after you've purchased a very expensive car from their sales and finance department,…read morethey're rather unhelpful afterwards. Basically it's like dealing with an annuity salesman, once they've received their commission, they're no longer interested. Disappointing. I think the service department is great, but it's certainly the last car purchase I will make there.