Suburban Toyota of Troy is our dealer. We don't go anywhere else. Just last week we had to buy a…read morecar, as mine had been totaled. I really liked that car, and suddenly we had to replace it. Suburban Toyota's website lists all the cars they have on the lot, and what's about to be delivered, too. I saw that the prices were competitive. They had exactly the slightly used car that I wanted. Garrett helped us with everything: picking the car we wanted from a few that were similar years and milage, adding the car to our insurance, plate transfer etc. Pete helped us pick a warranty package for a really good price that covers everything. Both Garrett and Pete were kind and helpful, answered all of our questions, showed us all the options, and just made it such a nice experience, easy and no stress, to replace my car. The next day we finished the sale, went out to pick up the car, and they'd filled the tank and done a last inspection with oil check etc, all. These are truly friendly people, not *just* experts on all the cars and what's involved in buying one, and they have never steered us wrong when we go to buy a car. This will be the third car we've bought at Suburban Toyota, and even when we didn't expect to have to buy a car, they made it something to look forward to. Oh -- and they have delicious complementary cappucino, too! ;-)

Would give zero stars for both professionalism and service. Was scheduled to have a service today…read moreat 1pm showed up 15 min prior to the appointment to see a sign on the door stating: "out of power". Walked inside to inquire only to be told by Tom Sicheneder the general sales manager that the service department was out of power. No text notification prior to the appointment was ever conveyed. Do yourself a huge favor and take your business to Toyota of Farmington hills. Better service, professionalism and the sales team is extremely helpful no matter your issue.

Best car buying experience I've had, will definitely come back. Mousa was extremely professional,…read moregoing above and beyond to help with the purchasing and shipping process.

I went in last week and the lead salesman in the rear of the establishment didn't even look up to…read moreacknowledge me. He just kept typing away as if I didn't exist. I asked for an appraisal on my 2020 Porsche SUV Base model and he took a lengthy phone call and kept me waiting as if I wasn't even sitting in front of him. Finally, he went on Cars.com to search for comparable trucks in the southernmost part of the U.S. I thought that was unusual, but didn't think much of it at the time until he "punched the numbers" and said, "20K. That's the best I can do for you." Mind you, this is for a car with less than 45K miles on, still under manufacturers' warranty, and no damages/history of accidents whatsoever--in mint condition. I was shocked and insulted. I politely excused myself before telling him I had recently sold him my Range Rover 2 years prior. He, then, intimated remembering me and tried to catch up. I was already mentally checked out. Long story short, I went to a competitor not too far away a few days later and was offered 33K for the car. It's sad because I pride myself on supporting businesses within the community, but this experience took the cake. I can confidently say that I'll never return.

I have purchased several vehicles from Dean Sellars over many years and have always had excellent…read moreservice. Service is precisely why I have always had my ford vehicles taken care of by Dean Sellars Ford. My most recent experience continues to convince me that this auto dealer is the one to use. Most recently, I purchased four new tires for our 2019 Ford Edge. After a few weeks my wife noticed a shimming of the steering wheel which I confirmed after driving the vehicle myself. I contacted my service advisor (Briana) who agreed that I should bring the car back for further servicing. After several attempts they were unable to correct the problem. Suspecting a "warranty" problem of defective tires instead, they further documented that indeed the tires were defective. Briana and service associates replaced all the tires free of charge and also took the responsibility of following up with the tire manufacturer. Problem solved without inconveniencing the customer. The service personnel, including my service adviser, are excellent. A special thank you to Briana.

Just don't. A serious warning - do not take your car for service. They charge way more than other…read moredealerships for simple, easy repairs. Workers are rude and not willing to help you at all. They. Do. Not. Care.

Recent preventative maintenance repair appointment - the service advisor was excellent - scheduled…read moreat a mutually convenient time, ensured parts were available and the repair was completed quickly and it appears correctly. The dealership's customer waiting area is generous. This experience was very good. Only exception this visit was an unexplained incident (perhaps magic) which was remedied. Comprehensively considering many prior encounters balances my current overall rating.

One of the worst experiences getting my Jeep worked on. I can't say fixed because of the…read moreunprofessional people at this place and they never fixed what they said they would. I brought my car in for service in Dec. '24 and the first this was when I see the manager Fred and I am setting up the car to get fixed I mentioned I have a warranty and he laughs at me. The other idiot I dealt with was a guy name Joesph Craddock and he tells me that I need new shocks and a gear rack (rack pinion). He lied multiple times and told me it would be done in a couple weeks. A few weeks later with no communication, I get sent through text to write a review about the service and I gave Joesph a bad review because my car wasnt fixed. He personally texts me, mad at me that his bosses said something to him and tried to make me take the down the review so he wouldnt get in trouble. (Typical unprofessional behavior). After a few more weeks and MULTIPLE calls & texts to customer service, I was ignored multiple times especially when I asked for and updates, part numbers or order numbers. Finally, the manager Fred calls me and tells me that hes waiting on rubber bushings (total BS) Finally, after almost 4 months from my original diagnosis which was the gear rack and shocks, this idiot Joesph tells me that I dont need a new gear rack, which makes no sense considering he told me I could drive the car while they were waiting. Even I know that if you first diagnose something it's not going to get better when you put more pressure on it. And they didnt even fix the gear rack and the claimed the only fixed the shocks and there is still knocking in the front from it. By not fixing the gear rack it led to a power steering problem. I haven't been able to drive the car since I got it back because the engine light is on because of the unprofessional neglect by the place and the 2 people that I mentioned. Do whatever you can to steer clear of the people at this place. They are unprofessional, dishonest and do not care about their customers. I filed the grievance with the state and they lie to the state also. I have proof of everything through text messages and screenshots (I'm not some ridiculous customer who's just saying that either) so there's nothing that they can tell me that is wrong. I take it somebody will reply to this with some generic response but I will be more than glad to post all the information. I have a ton of screenshots and text messages that I'll be more than glad to expose Fred and Joseph for and expose how unprofessional and uncaring this place has been. They never even offered me a loaner car to help me.

I have been going to Fred Lavery / Audi Birmingham MI for service for ~25 years. Let me say that…read morethe last 20 or so years have been awesome. The staff are all very friendly. The service advisors are knowledgeable and thorough. Overall, the service on my cars has definitely been terrific. I recently had a fairly major issue with my 2018 Audi Q5. They got me in the next day. The issue was covered by an extended warranty and was fixed in less time than the original estimate. Thank you!

Called to test drive an Audi rs3 - put on hold for 5+ minutes so sales guy could check to see if…read morethey could take out of showroom to test drive it. Went to another Audi dealer nearby and they happily took their car out no problem. Would not recommend.

A big shout out to Rob Randall a certified pre-owned manager at the dealership. My older brother…read morecan no longer drive and we needed to sell his truck which he originally bought at the dealership. Rob took care of us in a quick and very professional manner. I, as the younger sister having to undertake care taking duties for my brother, was very appreciative of how took care of us. A a big thank you to Marie for driving us home. All in all a great experience- thank you!

The organization to get a loaner car for service repair is so unorganized. You have to call and…read moreleave a VM 3+ times to get a response. They will book you an appointment and tell you they will have a car ready by then but that that appointment will be three weeks ago with multiple calls with no response. They should be reaching out to me and rescheduling the appointment if a car isn't ready. Not 3 weeks of radio silence. This is also the 2nd time I've experienced situation unfortunately this so I know it's not a one off.

We could not be happier with our experience at Champion Hargreaves Chevrolet. We drove 8 hours…read morefrom above the bridge in the U.P. to visit our son and ended up at this dealership after a quick google search of dealerships near by. We are so happy we did. From the minute we walked through the door, everyone was welcoming, friendly and professional. Our sales person, Tyrone McCray was great! He was so helpful and not pushy at all to make the sale. Everything went very smoothly and within a couple hours we were out the door with our new (to us) vehicle. We will be back to this dealership for our next vehicle and most definitely working with Tyrone. Thank you for the great experience!

Want to buy a car here? Good luck! This business will do everything they can to NOT sell you a car…read more I've been in 3+ times looking at cars to be told that they're in the service department, or someone else is in the process of purchasing it just to find it sitting on their website weeks later. I followed up on one of these where the deal fell through (another example of this dealership not wanting to sell a car) only to be ghosted!

I'm not one to leave reviews, but this has been the best new car purchase experience I've had…read more I just purchased a CX-50 turbo premium plus. My sales consultant was Karyssa, and we arrived at a good price. I must say that on a day that she wasn't available that her colleague Mohammed stepped in. Both were professional, courteous and made the experience a real pleasure. There were a couple of minor concerns after the purchase which Karyssa handled perfectly. I left with a great car, and felt like I had been treated like a valued customer.

I never leave bad reviews, but Suburban Mazda of Troy has been the most frustrating car buying…read moreexperience I have ever had. They sold me a car without having the title, which caused nearly a three week delay. Communication throughout the entire process was awful. I was told one thing, then ignored or given excuses when I followed up. At one point I was asked to complete paperwork remotely, only to be told an hour later they could not because they were with other customers. I came back in to get the reconditioning done, something we had agreed on two days prior, and when I showed up the manager was not even there. Instead I was met with rude staff and no help at all, and I am still waiting for a call back. To make it worse, they rolled a reconditioning fee into my loan that I specifically asked to have removed. They refused, never provided the service, and now I am stuck paying interest on something I did not even receive. Completely disorganized, unprofessional, and a total waste of my time and money. I regret giving them my business. Avoid this place.