Boris And KC somehow some way Robert seamed like such a good person and I decided to make the drive down from Oregon, it didn't even feel like I was purchasing a car it felt like I was at home with a friend. A 6 hour drive to come down for a cup of coffee from a local coffee shop and he treated me like family and that's why I made the drive down and come to you guys. And decided to buy a BMW M3. I had such an amazing experience and time at platinum Motors and I plan to do business in the future!!! I highly recommend purchasing a car from here I didn't even haggle or ask for a price change it was perfect. read more

Platinum Motors - BMW M3 - Used Car Dealers Near Me - Martinez, California

Literally called this business before we drove all the way out there and when we got there- walked around ... no one and their doors were locked. Multiple signs saying they were open till 5pm on Sundays but nope. Tried calling the phone again but at 4:50pm no answer. Just like that they missed out on a 30k deal. Told the guy answering the phone where we were coming from.. As a business owner myself they failed. If they were going to leave early they could have called me back to verify if I was coming or not. Thanks for wasting our time read more

Platinum Motors - I always call in advance to confirm a business is open. First time I called and them telling me yes, just to drive out there & it was closed - Used Car Dealers Near Me - Martinez, California

Came in looking at a Lexus GS 350 and worked with Robert throughout the process. From the start he was friendly and energetic without being pushy. He worked very hard to get the deal done and made us feel comfortable. We left happy with the car / rate we wanted. Boris, give that guy a raise! Go Netherlands ! read more

A week ago today, I had a wonderful purchase experience at Platunim Motors in Martinez, CA. Val, KC and Pedro and everyone I met during my visit was helpful, and gave me the informatiomn I needed to make my decsion to piurchase a car from Platinum Motors. Buyinng from them might be a new car for the consumer, but their inventory is above average on both price value and the vehicle condition. I would describe thier assortment of inventory clearly above middle pricepoints to the top price autos to be found for previously owned vehicles. Their campus is a former Chevrolet dealer. They have a great service department, a body shop and a detail area. You can buy a great used vehicle and they will service it for you. When you walk in say hello to Pedro! read more

Great experience at Platinum Motors I bought a pre-owned Infiniti here and worked with KC who was straightforward, no games, just honest and easy to deal with. The whole process was smooth and stress-free... At the same time, Nick and his crew really came through for me. I had a tricky issue with my late-model German car that the dealer quoted a crazy price for. Nick's team diagnosed it quickly and got it fixed for much less than what the dealer wanted. Overall, both KC and Nick made the experience great. Honest sales, skilled mechanics, and fair pricing. Definitely recommend Platinum Motors if you're looking for a car or need service done right. Well done. read more

Platinum Motors - Clean 2018 QX60 - Used Car Dealers Near Me - Martinez, California

They have a froggy voice sales guy over there that's extremely rude! The car that I was interested in, the Craigslist's ad for it was misleading. I questioned the guy on what the ad stated that the vehicle came equiped w/ from the factory. Which it didn't actually have those features. I believe it's done on purpose to OVER PRICE their vehicles and to phish people in! I suggest doing your homework on the vehicles that they offer if you're interested. Seems like if they can pull a fast one on you they will! read more

The customer service here is TRASH!!! My car over heated across the street from this place last Monday. I walked over asking for assistance in the service department. I met Nick the service manager, ended leaving the car for repairs because I was told the thermostat needed to be replaced. My car was there for 3 days before being repaired ,I called /text daily for updates only to get the run around. I finally picked the car up last Thursday night only for it to over heat and all of the fluids to run out of the car the very next day! I tried calling Nick ,who instructed me to add water to the reservoir. Didn't help whatsoever ended having to get my car towed home because I was ghosted by the service manager. I ended up calling on Monday and, spoke with KC the sales manager and, got the run around again! After hours of trying to get a resolution, Nick sends his mechanic out to my place to fix the issue. My car still isn't fixed!! I was told there's a special hose that had to be ordered and, would not be in til today!! You can imagine my frustration with this entire process!! They had absolutely no care about what I had been through!! Finally I after voicing my frustration and, concerns about being taken advantage of because I'm a female. Nick sent me a text message stating that since I'm so unhappy with their services they wouldn't repair my car after they were paid!!! They were trying to be nice and, do me a favor!!! I've never felt so disregarded. If you care about your vehicle please go elsewhere to have ot serviced!! They only care about the dollar ,not the customer read more

I can't say enough about how awesome KC and Robert made my first experience buying a car. I've heard jokes about how shady used car salesmen are and in shopping around I found it somewhat true but these guys are for real. They take pride in their ability to get you a great car at a good price. I had some trouble meeting some of the criteria but they helped me through and made it happen. They definitely deserve 5 stars! read more

Platinum Motors - Used Car Dealers Near Me - Martinez, California

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Straight BS is all you hear when talking with them. Hubby traded in his car and it's been 2 whole months already and they haven't paid off his old car he traded in. Bank keeps calling for payments and every time hubby contacts dealer they use the same line ... "sorry it will be done tomorrow" or "we can't get through to the bank" -- like how tf? I call Capital One and it goes right through ALL THE TIME!!! As of today, car still isn't paid off so now looking into legal services to go court and get this shit paid off so the bank stop asking us for the payments!! Don't deserve 1 star. 0 if I could! And if anyone do trade in here, make sure they pay your old car off FIRST! read more

Terrible experience. We traded in our vehicle & have been waiting over 7 weeks for Platinum Motors to pay off our trade-in. On top of that, poor communication skills, anytime we try to get in contact with any person at the dealership we get the run around or are met with rude representatives. Strongly don't recommend this dealer to anyone. read more

Platinum Motors - Used Car Dealers Near Me - Martinez, California

If I could give this business zero stars, I absolutely would. I brought my secondary vehicle in for both mechanical and autobody work--and it turned out to be a huge mistake. Communication was consistently poor, and they held onto my car for three months with little to no updates. The worst part? My vehicle was broken into while in their possession. They actually tried to charge me for the broken window--until I pointed out the damage had occurred on their lot. I could go on and on about the red flags, but I'll leave it at this: if you value your time, money, and peace of mind, look elsewhere. If you still choose to roll the dice with this place--good luck. You'll need it. read more

I don't normally do reviews but felt compelled to give this place it's 5 stars because these guys are the best! I'm always a little skeptical of used car dealers, but KC & Robert were super genuine good guys. They were honest and fair. Not pushy at all and helped my girlfriend and I find the right car. They have a great selection and a lot of car knowledge. You're in good hands with this place! Very friendly and welcoming. Special shout out to Robert, as he went above and beyond! read more

I recently purchased a 2008 Jaguar XJ8-L at Platinum Motors in Martinez, California. Robert and KC were very cool to work with and very patient as we worked to close the deal. I had previously driven a white 2008 XJ8-L for 14 years before someone recently totaled it and I was blessed to find the same car at Platinum Motors. The color is unique - - sort of a grayish & purple - - depending on how the sun is shining on it, and I'm happy to be back in my V8! Special thanks to Robert who made me feel welcome, had patience and trust in me as he waited until I could travel from another state to purchase the vehicle, and he was such a nice gentleman as he treated me with kindness and respect. Thank you, Robert and KC. It was a pleasure doing business with you both. Juanita P-W. read more

Absolutely looooooove the customer service... Pedro and KC worked effortlessly to get me exactly what I wanted. I'll never work with another dealership again!!!! read more

Platinum Motors - Used Car Dealers Near Me - Martinez, California

Kind of a kind Rant....I recently drove from Denver to Martinez to see friends and family. Almost as soon a I got here, my power steering went out and I took my car to Platinum Motors on Alhambra Ave. for the worst auto repair experience of my life. Not only did they mis-diagnose the issue, they took over three weeks to get the car back to me. And they lied to me, multiple times, in the process. That wouldn't be terrible if there hadn't been 3 notifications during that time that I could pick it up the 'next day', 'Later today', 'five o'clock tomorrow' at an identified time. Twice I was on my way to pick it up before learning that it wasn't ready after all. 'We want to do an alignment and provide a courtesy wash.' 'The part didn't actually come in' 'we want to do another alignment', 'well, it actually really isn't done.. we didn't get a part'... the excuses made little sense and not using them until I'm on my way over, actually there, on their advisement, struck me as some of the most unconscious 'customer service' I've ever seen. After I finally got to pick it, it drove okay for a couple hundred miles and failed on me while driving back to Denver, through the Sierras, and, yes, it was dangerous and scary. I got back to Denver and had it fixed properly. I called the owner, Boris (after many unanswered calls from Nick, the service manager. It took a few calls to reach Boris, but, once i got him on the line, he sounded reasonable and felt, yes, 'they should do something for me about it... we need to make that right'. Bear in mind that the service order called for, in addition to the power steering repair, an oil change and they 'wanted to give' a courtesy wash and detail, neither of which was my purpose. I got the car back and change oil light was on and the interior clearly not cleaned, layer of dust on the dashboard etc. It was a month ago that I finally reached Boris and he promised me we'd work together to my satisfaction, to 'make it right'. I've been leaving messages for that month since and Boris seems intent to not call me back and make it right a he has yet to return my call. $1600 and nearly a month to get my car back and it wasn't fixed. He's clearly not going to make it right so i thought I'd put out the word about my experience.... if you need auto repair, friends don't let friends go to Platinum Motors. They suck big time. read more

Boris is a rare diamond! If you are reading reviews and still thinking - do yourself a favor and stop! Boris and his team will make sure you get the best deal! Thank you so much for your help and experience! We love Platinum Motors! read more

Friday august 2 UPDATE: the owner of business reached out to me with concern about the check engine light and cylinder #4 misfire. The dealership will fix the mechanical issue on cylinder #4 and make it right. 5 stars for customer service! Very happy with my GMC truck purchase from platinum motors. read more

Platinum Motors - Pickup the pickup! 5 minutes after leaving, the check engine light is flashing at me. - Used Car Dealers Near Me - Martinez, California

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Thanks guys for absolutely being the best! You worked with my financial situation crazy mess and got me an awesome deal on my 2nd BMW. Your attention to detail impressed my wife and I, and the entire process was flawless and respectful. From initial hello, through sales, through paperwork and the ultimate handshake. Thank you also for the follow-up chats. See you guys soon, and thank you again! read more

I would recommend anyone looking for a vehicle to go see the guys at Platinum motors. The staff there is amazing and they go above and beyond for their customers. I can't say enough good things about Boris and his team. This is my Roush stage 3 purchased from them. read more

Platinum Motors - Used Car Dealers Near Me - Martinez, California

One more from these guys ! They moved to Martinez CA a lot nicer place. Boris and his team again made it very easy for me and my family.

I found a Nissan NV200 at Platinum motors and made an appointment with Pedro. I test drove it and then worked out a good deal with the manager "KC" Carpenter. They were fast and professional. Lots of awesome cars on the lot. I started looking at a nice truck while I was there. In and out in 2 hours. I will be back!!! read more

platinum Motors is amazing. Boris and his team went above and beyond with the level of service and personal care. On the way to the lot my fathers car started having uses. When we arrived the master mechanic Anatoly quickly diagnosed my dads car and gave us a quote that was over $1,000 less than any other repair shops that I called. Than when it came down to the purchase of my new car I was amazed of the service I received. I couldn't find anything I liked on the lot so Boris asked me what car I want and was able to find me the exact car I wanted and got it delivered to the lot within a couple days. I had no credit history what so ever and I was sure I ether wouldn't get approved or that if I did the interest rate would be outrageous. Boris and his team told me no to worry and found me an amazing rate and got me approved on the spot. When I came to pickup my new car it was fully detailed and he had made sure to put on a new set of tires. I was in and out within hour and couldn't be happier. read more

Platinum Motors - Used Car Dealers Near Me - Martinez, California

Thank you for making my car buying experience so easy! Great dealership with nice vehicles to choose from!

As you can tell by the owner poor response just goes to prove what con artists they are. Blamming buyers remose, only remose I had was buying my dream car from a trash dealership. Also, owner just proved what liars they are saying that the CEL was due to a loose gas cap...these cars don't have gas caps. They have been investigated before and even now been audited by the DMV don't let these positive reviews fool you. Also already been told that the items put on sales contract, a legal contract, will not be repaired/replaced unless negative review is taken down. Goes to show you what type of dealership they are but that's OK as refusing to uphold items put on contract is now even more so a legal matter thus will now be suing. read more

Wish I could give 0 stars. Bought a 15' X5M and the car broke down 2 days later. Threw a check engine light, went into limp mode. Drove back to the dealership only to be turned away. Offered to diagnose the car at my expense and if they found a problem platinum offered repairs at my cost. I wish the company would stand behind their morals of doing business and do the right thing. Instead I have to seek for repairs, left with a 46k car that's broken, and now have to seek legal advisors. Will follow through with the consumer bureau, BBB, B.A.R and lawyers. read more

Platinum Motors - Broken $46k car. Came back 2 days later after purchase to be turned away. Thousands spent on repairs. Advise to STAY AWAY! - Used Car Dealers Near Me - Martinez, California

Getting a new/used car is typically a very long and painful process. That is not the case with these guys at Platinum Motors in Martinez. They were highly recommended. I received an amazing price on a used Shelby GT500. They negotiated vigorously on my behalf to get me the best loan rate through the bank. They processed all the paperwork quickly, explained everything clearly each step of the way, and even offered to fix a small module that needed replacing in the dash for free, as well as ordering and replacing a stolen cobra badge on the passenger side of the car, got me a warranty, and took care of everything and just handled everything I needed with professional finesse. These guys are the real deal! 5-stars, heck 6-stars!!! Thank you Boris! Much much appreciated. Stocked to show off my new ride! read more

Platinum Motors - My new ride! - Used Car Dealers Near Me - Martinez, California

Very pleasant experience with Boris & his team. Had one of the easiest transaction of my life. Boris & his team made it a very easy and quick transaction for me. Thank you. i met them by serving my wife's suv and decided to give a local business a chance to earn my business . Let me tell you i'm very happy. read more

Had to purchase a vehicle asap found it on auto trader. KC and Donald made it easy for us. We have 4 kids and guys at Platinum Motors made it easy and very professional and very quick with paperwork. Highly recommend! A+++ read more

Great selection of preowned Cars trucks. Friendly good quality cars. Professional customer service. Thank you Platinum Motors keep up the good work. read more

Recently bought a 2022 Ram 2500 diesel along with a trade in. Process was smooth, quick and friendly. Got a great deal along with excellent customer service from the sales department and loan department. I was impressed from start to finish by the entire process. Definitely buying my next car from these guys. read more

Best dealership in the area! I came here in need of an affordable car and I got just that! Manny was very helpful and informative as well as KC the sales manager! Large variety of vehicles from commuters to luxury. I will definitely be buying my next car here again,I fully recommend them! read more

Friendly and honest People to work with. They sold my car and also help buyer with financing and I got paid Upfront. If you have any car that you like to sell , they would help you sell for Top dollar read more

These people don't know how to do business. They're so unprofessional. I bought my Malibu October 2021 with the right mirror broken. I was promised in writing to have my car buffed and mirror fixed. I was driving around with a mirror being held up by duct tape until June 27 2022 They ended up fixing my mirror bc I contacted them so many times after being left waiting with no explanation. always had excuses. I left a bad review in February because they weren't answering my calls once they seen the review DONALD called and threatened me to remove my review or I wouldn't be helped , so I did. June 27 2022 they put the wrong mirror and I asked to get the correct one bc it didn't match the left mirror and Donald said okay I'll get back to you when it arrives, (Donald never got back to me )every time I called they were out the building on break or something. I continued to call to ask when I could get my mirror replaced and Donald said that they wouldn't do it since they're business is closed ? He had me call the Martinez location to speak to Val the manger so I called and talked to him about it. He said he'll see what he can do and get back to me. It's been about a months and never got back to me and now I called today and he's telling me he won't do anything to help me bc I took to long to get it fixed ?? How is this my fault when you guys are the business and I'm a customer? Now he said it's on me to look for the old owner and deal w it. read more

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I called them first before we drove to their facility making sure the car still available after we check out the CarGurus. At first they were so nice and helpful the time we show up. After they let us test drive the car that we like Porsche Panamera. Me and my wife thought about it if we should get it or keep shopping. So, we made an offer they though I was a rookie buying a car, they come back with ridiculous number. So I pulled up my phone calculating the car would cost after all. Almost double after paid off. told them never mind. Here's the topical manager explaining this & that. I finally threw another number for them how much I'm willing to pay the car for. They took my offer everything when okay and my wife notice something in the car they have good size of scratches. We have addressed this issue with the Manager saying he will fix the car after we take home just call them for service appointment. Almost 3 months now no return phone call not even my plate showing up in my house. I thought this place was better than other car dealership. Promise a shit load of crap nothing delivered. If I could return this to them I would! Just to step away from this dealership. Customer service sucks can't get through the phone that easy. Stay way from this dealership period! read more

Best of the best ! Just bought my car from their Martinez location Boris make sure I understand everything I was signing for make sure I understand CARFAX and all paperwork I was signing for. I am very pleased with my experience. They have awesome cars. read more

Best dealership! Was able to sell my car and purchase new in this market. Not only were the staff professional but they were also efficient in their marketing and selling. Sold my X4M within three business days and was able to get into my dream family car shortly right after. Recommend the team here and their business! read more

Friendly service, cool guys help me finish the car before I pick up. I bought a 2019 q60 rs.

I took my jeep there because it wasn't starting. I was assured that they knew how to fix jeeps. Their hourly rate is rather high but I didn't mind paying it if I got results. In then end they spent 9 hours trying to get the jeep started plus parts. What's 9x$168.00?? They sell used cars so I don't recommend them as mechanics. I got suckered by their add on Craigslist. Never again. read more

El peor dealer q emos tenido en 27 años compramos un carro Nadamas lo compramos se descompuso el carro alos 8 días no nos respondieron no lo arreglaron y tengo el papel q me dieron con las placas ya está vencidas nos an parado 3 veses por eso tenemos tikets y cortes y no nos pueden resolver nada no no no recomiendo ese negosio la verdad según sale el carro de ay ya no te ayudan en nada es el peor negosio y los vendedores junto con los encargados no contestan tomaré otras medidas ya q ni el banco puede ayudarme suerte al q compre ay read more

This dealership is the worst one I've had to deal with. And I didn't even buy a car from them it was my girlfriend that did. I wasn't there during the purchase but they convinced her to buy a 2018 Chevrolet Malibu for over 20,000$ with around 40,000 miles when that car isn't even worth 10,000. They took advantage of the fact that she was 18 and didn't know about purchasing vehicles. The car had many dings and scratches that look like it were attempted by a 5 year old to fix and they claimed they would fix that. There was also a broken mirror they said they would replace. After literally more then 100 calls they finally give us a mirror which was the wrong size of course. So we keep calling through out months and they kept giving us the run around and even once said that someone might have stolen it from them when delivered. So months go by and my girlfriend decided to write a review and it wasn't a positive one so they threatened her to delete it or they won't fix the mirror and we have screenshots of the messages for proof. So she deleted the review and when we call again for the mirror they say, " It's been over a year we're not gonna do it anymore". THAT IS INSANE. We called back and forth and they kept pushing it back saying they will get it and they NEVER DID. All in all the car already is broken down after well taking care of it and we traded it in to a respectable dealership that took care of all of our needs and even replaced and fixed a few things and made sure we were happy WITHIN A FEW DAYS. These people could get us a mirror in a YEAR and they responded to her review basically saying ITS HER FAULT we didn't come. I came over there myself for her when they had the mission location and they guy there was so rude and I was like you have to go to MARTINEZ. Their office was so messy and people were so rude. They only seem to be polite when the money is in their face. He also went behind my girlfriends back and made congratulations post on instagram saying "congratulations Mexican family" when their not even Mexican. I'm not insinuating that they're racist but that was a wrong move as well. All in all if I was there with her before all this when purchasing the car I would've asked her to leave this lot and go somewhere else. I bought a beautiful BMW for myself as well at luxury motors and they took way better care of us. They replaced my brakes and a vent in the interior even painted a key mark in the paint professionally in a week. These guys can't even get a mirror in a year lol what a joke. All I want is some compensation for all this wrong. I wish we could get our money back from the car. Be careful when purchasing with these guys. Just really unsatisfied. Un happy and made a terrible experience for two people. DONT BUY HERE. Also have the screenshot of the post he made. He says "we don't stand close malibus" but here is the picture of him standing close to the junk Malibu he sold. read more

Platinum Motors - Proof of lack of being accountable of what they do - Used Car Dealers Near Me - Martinez, California

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