After much thought we decided it was time to sell our 2014 Ford Fx4…read more Selling it ourselves seemed like a hassle right now so I got an offer from carmax online. It was very easy. They offered almost 3k more than Ford did! The offer lasts a week. Make an appointment. You bring your paperwork and vehicle. They confirm everything is as you said. And they cut you a check. Done! Shout out to Jay!!! She was our specialist. She had us out of there in under an hour! I don't know about buying, but my experience selling our truck at carmax was 5 stars!

I had an appointment for a vehicle inspection. I arrived and gave my name and that I had an…read moreinspection appointment. They had no information at all. So I was treated as a walk in. Ok. The sales woman was so uncooperative and difficult. She didn't listen at all. Talked over me. Kept repeating we had to do this "the old fashioned way" to price the truck. Well,yeah. That's why I had an "inspection " appointment. She had the info. Erased it intentionally! Then asked me for it as if she hadn't had it. While I was pulling it up she kept badgering me. I asked her politely to give me a moment and I would have it for her. But no. She just kept pushing. Finally I realized I would not be treated fairly, picked up my stuff and said I was leaving because I wasn't comfortable. She said snottily she wasn't either. She followed over to the front dest and started talking over me while I was telling the counter person about the problem. So whether she doesn't like older women, arabic last names ( my ex husband's) or blue hair I'm not sure but there was a prejudice there.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

We had a great experience buying a car from concord auto 1! Everyone there made sure you felt…read morecomfortable and happy with your new purchase. They go above and beyond, and really know their stuff. Nik and Ted are so kind, and will help you with anything or any questions you have. I definitely recommend buying a used car with them!

Greatest dealership I've been too. The owner very nice and he help me with my bad credit. He got…read moreme a great deal... I'll be buying all my cars here from now on.

Thank you to Andrew, Victor, Mariah and .... Other-finance-manger-who's-name-I-cannot-remember!…read more Even with the technical difficulties, Andrew was patient, kind, explained everything in detail. Andrew also answered my hundreds of questions before I purchased a car with them. Victor also explained quite a bit and showed me quite a few cars. I appreciate everyone's help! You made car buying less scary. Chick-fil-a? X2

I had a very disappointing experience at Enterprise Car Sales, 1235 Concord, CA. 95899. While the…read morestaff was very friendly, (Almost too friendly), they worked together as a well-oiled sales machine, the kind you easily get overwhelmed with. I did not want to "ring the bell". The process was rushed when the paperwork came. It was all presented very quickly with repeated direction to sign or initial where the YELLOW was, without ample explanation of what you were actually signing. After the sales person did his job, backed up by his boss when he needed more muscle, the paperwork person came in. Again, she was very nice, and it felt like a good amount of trust had been built, so in a fast, robotic fashion, you diligently signed the papers as told. I wasn't able to review them until I got home and found many things that were errors, not necessary, or not as I was told. I called, left voicemails, e-mailed and texted with questions, several of which were not answered or responded to at all. A scheduled call was not kept. I left several messages to be returned, which were not. They were usually at lunch, in a meeting, not available, or stepped out every time I called. I attempted to nicely resolve the issue and told them in writing within 7 days, that I did not want the car, and wanted to get mt old car back, which came in for Enterprise for $2000 under the Kelley Blue Book Trade in Value. I sent them a screen shot, but they said they couod not read it. One lady said I missed the deadline by one day and there are no exceptions, but I told them on day two there were problems and I wanted to return. Enterprise had a paper that said,iElectronic communication was accepted, but later they told me I needed to bring it in, an 8 hours drive. With no guarantee and my experience, I would not make that drive until the return was approved. The car was in "perfect condition. One lady kept going in circles about policy, rather than customer service. After the sale, it seemed, I was dismissed and they were on to the next. Sorry. I also, told them to please keep my car for me that was traded in, and when I went to Kelly Blue book it was $1500-$2000 LESS than KBB trade in. Enterprise made it out to be a GREAT price., The law and my lawyer says 7 days was business days, in business transactions and the Memorial Day holiday didn't count either. They were notified on day 2, 3, 4, etc. I called my insurance company and they said that Enterprise sold me products that were already covered by my insurance, so I didn't need them, and my sales person talked directly to my insurance agent. Customer Service is not going around in a circle repeating they would not help. It is working with a customer to find a solution that would make them happy. That's what their "no questions asked" policy said. SO my lawyer confirmed that unless clearly specificied otherwise, 7 days was legally figured at 7 legitimate business days. Even though I told them well before that. Then I asked for the CEO and President's numbers in St. Louis and could not get them. Then I called the lender, Wells Fargo who said they would not fund the loan and would escalate it to be resoved within 10 days. Note that the Enterprise sales person told me my payment would be around $400, but Wells Fargo said it was $563.67. Enterprise said it was never in an accident, but the CarFax showed two. All of this is in writing either on text, email, voicemail. And it's an extraordanaringl bad and disappointing experience. I am a disabled woman, so maybe the American's Disability act comes into play. I am willing to pay a $200 re-stocking fee (which is kind of ridiculous), or get my original car back, which they texted was still safely there on the lot, or even consider finding a different car, but none of this can be done by talking in circles, and not looking for a solution to make a customer happy, who from a marketing perspective will tell at least 200 people about their experience to friends, at weddings, graduations, funerals and more which is far more detrimental than a good customer service experience, instead of hiding behind a policy I didn't even break. No one told me it all had to be done in person. There is an Enterprise Car Sale location just less than two hours away, where I could drop off the car, and later pick up my own car, or find something I love. A black car is very bad in Palm Springs. So next, I called the lender, and told them not to fund my loan, which I was told by my attorney, until it's all figured out. There is a cute white car just 1.5 hours away. The lender agreed that I was rushed through the process, notified them well within the 7 days, etc., and are escalating this situation. All of the people are very nice, but maybe just a bit too slick on manipulating sales without proper and complete information. As a single, disabled person, of a certain age, I expect customer service satisfaction. Wouldn't you?

We recently had an awesome experience with AutoLetGo. Ben was prompt to reply and was fair, honest…read moreand helpful. We had an older car that would have cost us too much to repair and keeping it was no longer beneficial. We reached out and Ben had a calm, understanding and patient demeanor that made it an easy process. We appreciate the great service and highly recommend!

I highly recommend AutoLetGo if you are looking to get the best price for your vehicle with world…read moreclass, no hassle service. I sold my truck through them, and Ben made the entire process comfortable and fully transparent, which is hard to find when selling a vehicle. As a bonus, I received $250 for referring a friend who also sold their vehicle through AutoLetGo. This is hands down the most trustworthy vehicle selling experience I have ever had.

This is a nice dealership right next to the freeway…read more I was in the area, and spotted the Mazda logo. I wanted to get some OEM parts directly from a dealership. So I drove around the lot and found a "guest parking" area right in front. I went inside and asked the receptionist the location of their Parts Dept. She took the time to show me where it was. I rang the doorbell, and someone came out to help me. He was very careful that he had the right part. Year, engine, turbo vs non-turbo, etc. As he rang me up he noted- there's a fee for using a credit card. No fee for using a debit card. You have very thoughtful and detailed minded staff.

Appt at 9 am for service, waited on site which I told them. Asked at 2 pm for an ETA. Told only the…read morediagnostic was done so far - essentially pulling the code for a CEL I already knew about. I was the only one still waiting out of a large group so I guess I was put last. Told "no worries" rather than apologizing for taking so long. Will have to wait another 2 hours for them to fix something small that is under an extended warranty and a Mazda defect. Probably won't come back. Poor customer service and no communication. I live 3 hours away which I told them and which is why I made a morning appointment. Edit: now Mazda texted me that they forgot to update my module as was required by the service. They said I had to come back because the update was necessary. After talking to corporate to try to switch to Marin Mazda, Mazda Concord then said the module doesn't need to be updated. I am skeptical. Do yourself a favor and go to Marin Mazda to get your car properly serviced.

It's rare these days to find people who actually do what they say they're going to do. Ray…read moreYousefzai is one of those people. I recently purchased a new Lexus RX 350 from Lexus of Concord, and the experience was one of the best car-buying experiences I've had. I came in with a clear idea of what I wanted and the price I was targeting, and Ray and the team worked hard to find the right vehicle for me. The process was straightforward, efficient, and refreshingly free of the usual back-and-forth or pressure. What really stood out was the follow-through after the sale. I noticed that some of the quick-charge cables were missing, gave Ray a call, and he immediately took care of it. The next day, the cables were at my door via FedEx. No excuses, no delays, just exactly what he said he would do. If you're looking for a dealership that makes the process easy and stands behind their word, I'd highly recommend Lexus of Concord--and definitely ask for Ray.

Ask for Daniel, he is courteous, attractive and knowable. He went above and beyond in helping us…read moredecide the vehicle that would best meet our needs. Would definitely go back the next time we need a vehicle

I was searching for a well maintained Macan GTS which I see a couple of them for sale on Carvana…read morebut couldn't move forward because I'm old school, I need to see the car in person then I came across Elite Motor in Concord. I reached out to Michael I got to see the car the next day including service records they pulled for me. Everything met my expectations and we closed the deal in no time. I came home with all black Macan GT with performance package. couldn't be happier! Thanks to Michael Salido At Elite Motor Cars.

I was very pleased and very satisfied with Jeff from Elite motors he took my car in and keep me…read moreinformed of every thing from the parts being ordered . To when it will be ready excellent communication alway called when he said he would and went over and beyond to find another part that the car needed to put in there exactly were to find the part he's very honest trustworthy and very hands on he did a phenomenal job , and this establishment should be very pleased with this person . Very easy to talk to he thoroughly explains every detail and intel also let me tell you . There vehicles are definitely show room ready them cars in there mk you wanna purchased something new this is definitely the place to go to !! Ask for Jeff he'll get the job done phenomenal job very very satisfied you can't find to many honest shops these days but Jeff he works at Elite and he is Elite himself

Took my baby in for her 150,000 mile servicing. First thing was he didn't have my appointment…read morescheduled. That is odd because I scheduled it the day before. But, they took me in at about 815am. I didn't think it was going to be as expensive as it was. The service writer said I should have my spark plugs changed out. Even with $150 discount, the total was a smidge over $2,200. I guess I can't blame them for their pricing. But, this does reinforce why I use my local Pep Boys for everything else. But, I will always take my baby to a Nissan dealership for the regular servicing. But, they were friendly, very quick (to not have an appointment). I got a call about 1pm that it was complete. The shuttle driver was cool. We talked about the electric car he was using. Very personable.

I had a 3 PM appointment for an oil change but arrived early at 1:45 PM since traffic was lighter…read morethan expected. Sergio was very pleasant and professional, he checked me in right away without any issues. The full-service oil change, along with a detailed inspection, was completed in about 45 minutes. Overall, a smooth and efficient experience. I'll definitely be coming back.

Great experience at Platinum Motors…read more I bought a pre-owned Infiniti here and worked with KC who was straightforward, no games, just honest and easy to deal with. The whole process was smooth and stress-free... At the same time, Nick and his crew really came through for me. I had a tricky issue with my late-model German car that the dealer quoted a crazy price for. Nick's team diagnosed it quickly and got it fixed for much less than what the dealer wanted. Overall, both KC and Nick made the experience great. Honest sales, skilled mechanics, and fair pricing. Definitely recommend Platinum Motors if you're looking for a car or need service done right. Well done.

Literally called this business before we drove all the way out there and when we got there- walked…read morearound ... no one and their doors were locked. Multiple signs saying they were open till 5pm on Sundays but nope. Tried calling the phone again but at 4:50pm no answer. Just like that they missed out on a 30k deal. Told the guy answering the phone where we were coming from.. As a business owner myself they failed. If they were going to leave early they could have called me back to verify if I was coming or not. Thanks for wasting our time