Had a great experience with Mert Cavdar at Lexus of Concord. He made the whole process easy,…read moreefficient, and straight to the point. No hassle, no wasted time, and he made sure everything was ready since I had to be at work by 12. I've been wanting an IS since 2017, and Mert helped make it finally happen. Huge thanks to GSM Efrain Moreno for giving me the best deal and making it hard to say no. Finance Manager Dominic was also very efficient and got everything done without wasting a minute of my time. I absolutely love my car and couldn't be happier with my decision to drive up to Concord from Santa Clara. Highly recommend Mert and the team at Lexus of Concord. Professional, fast, and easy to work with. Thank you guys!!! Keep up the good work!!!

I can't say enough good things about Daniel Sandoval. He truly went above and beyond throughout the…read moreentire process. His compassion, patience, and genuine care completely turned my experience around. He made me feel heard, valued, and supported every step of the way. I also want to thank Matt, the Sales Manager, for his professionalism and commitment to making things right. Together, they restored my confidence and provided outstanding customer service. I'm incredibly grateful for both of them and highly recommend working with Daniel and Matt if you're looking for a team that genuinely cares about their customers. Thank you both!

Overall, A+ for the new location on Burnett avenue. Video walkthrough with mechanic is sent via…read moreemail which provides a level of transparency that's sorely missing in the auto repair industry. At the previous Location near chilis, Many years ago, there was a Super rude receptionist. Very quick to dismiss the stated question and transfer the call...She even raised her voice. Mechanic was even dishonest with the brake pad status and tried to have me replace pads when I knew they were at 60%. Super happy the new location provides video walkthroughs that are sent via email with real-time pictures of the vehicle problems.

I purchased a certified pre owned Cx-30 this week after finding the car on a 3rd party website. It…read morewas the best deal in the state for what I was looking for. I called and asked for the out the door price with all fees and taxes included and got a text with the info within minutes. I drove almost 4 hours to the dealership the next morning to pick it up. I was impressed with the salesman, Ismale, for being so responsive and having great communication from start to finish. The price was transparent and no random fees or dealer add ons were slipped in secretly like another Bay Area Mazda dealership did to me this week. I was given the option to pay with a bank check to avoid the credit check but declined. I appreciate the dealership offering options for those who don't want the "ding" to their credit.

Where do I even begin . I bought a Prius years ago from Concord Auto1. Service was great and…read morehonest. Years later and after getting my car wrecked by a wreckles driver I called Concord Auto1. Nik worked quickly on my case . He went above and beyond to get me the car I wanted . When I went to pick up my car I was offered either cold water or room temperature . My new baby is clean , reliable and coming from this team I'am confident that it will last me a long time . Highly recommended . Quick to give you an answer , an honest for sure . I will continue to recommend Nik and his team from Concord Auto1

Nik was very helpful to me and my mom! We got a 2018 Honda Civic EX for a great deal, and when we…read moretried to tip him, he asked us to help someone in need instead. Definitely shows his character and I'm glad I bought my first car from here. Will love to definitely come back here! I was treated like family! Car was very clean and he took very good care of all his cars before selling. Better than a dealership!

Great dealership with plenty of cars in stock. Was able to trade in our car for a brand new CR-V…read moreSport Touring Hybrid. Carolina was a great help in getting the car for us.

I had an excellent experience at Honda Concord from start to finish. The entire process was smooth,…read moreprofessional, and stress-free. Everyone was welcoming, patient, and took the time to answer all of my questions without making me feel pressured. A special thank you to Jason and Carolina for going above and beyond to make my car-buying experience enjoyable. They were knowledgeable, honest, and genuinely cared about helping me find the right vehicle. Their excellent customer service and attention to detail made the whole process easy and memorable. I highly recommend Honda Concord to anyone looking for a new vehicle. If you have the chance, ask for Carolina--you'll be in great hands!

Good so far can't wait to come see thank George wright they sale people are really nice liked…read morehow I was treated they did not say they could not help me in they said at leased let's give a try thank you

**Review for Concord Nissan Parts department**…read more Positive shoutout to Michael P (Parts Specialist)! I'm trying to help my cousin with getting her 2013 Versa SV back on the road... it's been a pain to figure out what is (and what isn't) a compatible part for this model/year. From all the other parts stores, he is the only person who's been confident/competent in sourcing the right part. Thanks for helping us sort through the noise!

Eugene and Krystal are the dream team! We purchased our X7 and are happy as can be. Thank you so…read moremuch to the concord team.

The top managers there at Concord BMW is very understandable and helpful. They approved a courtesy…read morediagnosis on my 540i based on my situation. The sales representative Kris M. made my experience very smooth when trading in a car for another. The team in Concord at BMW is some very cool people. Thank you Concord!

I was greeted right away & helped find the perfect car. I didn't feel rushed or pressured. I got a…read moregood deal, the car of my dreams with amazing customer service!! Thank you Joey & team for all your time!

worst customer service ever. Took my car in for a warranty issue and they "borrowed" my wheel lock…read moreand ooops forgot to put it back in my car. No response to any of my calls or emails. DO NOT TAKE YOUR CAR THERE FOR SERVICE

We started looking for a new car and wanted to see what Toyota had to offer. We were looking for a…read moreRav 4. We visited multiple dealers, but didnt see much or any inventory. There wasn't much interest it seemed because I was looking for a car that was in high demand and not very available. When I arrived at Concord Toyota I was greeted with enthusiasm. Nabi the sales person showed me the Rav 4 and other options. He offered test drives with out being asked. I was looking for the best value for a Rav 4. Nabi and Karsen helped me in locating the right car. They worked with me over multiple days and were always available and returned calls. They were persistent and never gave up. The team got us in a 2026 Rav 4 with all the features we were looking for. Amazing! My wife and I would like to thank Nabi, Karsen, Prob, Nassar & Andy for the great experience and Vibe we received. Much gratitude, the Freitas Family

I have been a loyal Toyota customer for many years and have purchased at least five Toyota vehicles…read moreover the years. I've also owned more than 10 brand-new cars in the past 27 years from different manufacturers, including Toyota, Lexus, Volvo, Scion, and BMW. My very first brand-new car was a 1999 Toyota Camry that I purchased in Redwood City back in 1999. After all those experiences, I can honestly say that this was the best car-buying experience I've ever had. A huge thank you to Ethan Nguyen, my salesperson. Ethan is a young man, around the same age as my oldest son, and he truly impressed me. He was incredibly patient, professional, knowledgeable, and never once made me feel pressured. He took the time to answer all of my questions, helped me carefully compare different vehicles, and genuinely wanted to make sure I found the right one instead of simply making a sale. What impressed me the most was that you could tell Ethan truly enjoys what he does. His positive attitude, honesty, and dedication made the entire experience enjoyable, smooth, and unforgettable. It's rare to meet a salesperson who is so passionate about helping people. I also want to recognize the young Chinese-speaking gentleman who assisted with my trade-in. He was kind, attentive, and very helpful throughout the process. A special thank you as well to Manager Nasser and Finance Manager Omar. Both were friendly, professional, and made the financing process simple and stress-free. From choosing my vehicle to completing the paperwork, everyone worked together as a team and treated me with respect. There were no pressure tactics, no unnecessary games, and no hidden markups. I especially appreciated the dealership's commitment to transparent pricing with their "No Markup" policy. I ended up purchasing a 2024 Toyota RAV4 LE Hybrid Certified Used Vehicle, and it looks almost brand new. Knowing it comes with Toyota's certified warranty gives me even more confidence in my purchase. If you're looking for a new or certified used vehicle and want an honest, professional, and hassle-free experience, I highly recommend Toyota of Concord. This dealership has earned my trust, and I wouldn't hesitate to recommend them to my family and friends. Thank you again, Ethan Nguyen, Nasser, Omar, the trade-in specialist, and the entire Toyota of Concord team for making this such an outstanding experience. I absolutely love my new RAV4!

We had a great buying experience with this dealership. Our team (Milad, Eddie and Alex) were very…read moreresponsive and friendly. They were also very transparent during price negotiations. We would highly recommend this dealership for your next purchase.

Jacob Maranan is truly a nice guy and an outstanding service advisor at Audi Concord. He's been…read moreincredibly helpful with my 2018 Audi, always explaining things clearly and working hard to keep repairs affordable when costs can easily feel out of control. Unlike the typical reputation service advisors have for pushing unnecessary work or price gouging, I never once got that impression with Jacob. He genuinely seems to look out for his customers. When he's handling your vehicle, you know you're in really good hands. This is the first time I've ever felt compelled to write a Yelp review for someone in the service industry, and Jacob more than earned it. Highly recommend

Mauricio was an absolute dream to work with! I was so scared to buy a car by myself but Mauricio…read moremade the process sarmless! No slick talk no preasure just straightforward and honest! I really really appreciated that. I will recomend to everyone Mauricio is your guy. I will definitely be back when I'm ready to trade in for another car!

Update (1 4) 4/7/26: Issue resolved, but the process revealed areas that need improvement…read more While my initial experience involved multiple visits, ongoing noise concerns, and frustration around inconsistent diagnoses, I do want to acknowledge that the issue has now been resolved. The A/C compressor was ultimately identified as the source of the problem--something that should have been caught earlier given the number of prior inspections. It's also important to note that these issues began following a routine oil change at the dealership, which led to an oil leak involving the oil pan, oil filter, and drain plug. My vehicle had no prior issues before that service, so this was a significant concern. I want to recognize Jaime (Service Advisor) for his consistency, professionalism, and commitment to helping move things forward. I also want to highlight Ali, the lead technician, who ultimately identified and resolved the issue. Additionally, Lisa (Service Manager) kept her word in working to get my vehicle back to the condition it was originally designed to be in. She listened, acknowledged both the issue and my concerns, and made a clear effort to address the situation. That was appreciated. However, I do believe the Service Group Director and Director of Operations could have been more proactive once this situation was escalated, especially with corporate involvement. More direct communication and leadership at that stage would have made a difference. I also want to note that I requested goodwill consideration from Hyundai multiple times throughout this process and have not received any. Given that this issue began in early January and was not fully resolved until the final week of March, after multiple service visits and extended time without my vehicle, I believe goodwill consideration is warranted and should still be evaluated. I am relieved the issue is now resolved, but the process to get there should have been more efficient and consistent from the start. I hope this feedback helps improve both diagnostic accuracy and communication moving forward. I'm sharing this update to reflect both the resolution and the full experience so others have a complete and accurate picture. Update: Picked up my car on 3/18. Thought the issues were fixed. Since picking it up, the issues are still there. They never fixed my car that they messed up after the oil change. I will be reaching out to corporate about this issue at this point. I've been coming here since 2024 and never had any issues with them. However, this past December I got a oil change from them and it messed my car up. While driving my vehicle in February, the oil lamp came on (It means that I need a oil change). I did not understand why because my vehicle was not driven much due to several vacations taken from Dec to that date in Feb. I have a 2023 Sante Fe. Very good on gas and oil. I contacted Hyundai immediately and they had my car towed to them. They diagnosed the issue. They stated that when the outstanding change had been done, the oil pan was not properly placed back on which caused an oil leak. This issue caused then to have my car for 2 or 3 days. They never offered me a loaner nor rental. I had to stay home from work for all those days. Honestly, I did not ask them for one because I did not even know they offered them. I never had to receive either before. Fast forward, my wife begin to notice a rough noise (My car does not make any noises or gave any issues. I have always kept my maintenance up since 2022 when I first purchased it). So when this noise happened, I did not understand why. That noise came on when you automatically started the vehicle, at stop lights and at red lights. It is horrible. This lasted for 2 weeks until I was able to get time off from work. In the 2nd week, the ac/ heat until began to also make noises. This was ridiculous. I finally got off 3/12. Took my car in.. there is a new guy there (Service Advisor) that really listened to my issue and even sat in my car for some time to great what I was hearing. He was very empathic. Jamie (Service Advisor) also showed empathy. She was not happy to hear that there were more issues with my car after the oil change. I explained to get that i needed a vehicle this time around because I had an appointment the next day. They had no loaners, but she got me a rental via Enterprise. Jammie gets 5 stars from me each and every time!