I purchased a 1965 Gibson ES-335 from Charley's Guitar Shop in April 2021 after seeing it listed on…read moreReverb. The listing described the guitar as having "no breaks, no cracks, no repairs other than a refret." Recently, while preparing to sell the instrument, it was inspected by a respected luthier in the UK. During this inspection, it was identified that the guitar has previously undergone a neck reset, with associated finish work around the heel. The luthier has advised that this work appears older and predates my ownership. As many will know, a neck reset on a vintage ES-335 is considered significant repair work and can materially affect both value and collectability. It is also the type of work that would normally be disclosed at the point of sale. I contacted the shop to raise this and to try to resolve the matter amicably. Despite multiple emails, a phone call, and a clear proposed resolution, I have not received a response to my follow-up correspondence. I have now sent a further formal email requesting a response within 14 days. I remain open to resolving this fairly and would welcome the opportunity to discuss it directly.

Bought a Roland amp for playing at the jails I visit. Came with a cool aluminum stand was gently…read moreused and allowed me to plug my mic and guitar in. Even came with a great case for transporting. It works awesome with my Martin d28 and my sure sm58 mic.. These guys are awesome to work with!!!

Brought a guitar in for repair. These folks are very professional, and I was called right away with…read morethe cost of the repair.

Great people for your instrumental needs. This is my music store to go too. From the time we…read morearrived in Dallas, it was Murphys. Even more so now that Sam's closed. Guitar center is out of the question.

This is where Audio Pros, Artists, Engineers, and Studio Gear Enthusiasts shop, learn and hang out…read more If you are serious about recording or esteem to be... This is where you belong. Stop by and let Spunky know what you need. The hot gear is here! Great prices and atmosphere. The location is on the 1st floor-Suite #130 on the side of the building. Get over there, now.

FANTASTIC Customer Service! Don't hesitate to take your…read morebusiness here. Spunky went above and beyond to help me get the equipment I needed and kept in close contact, responding right away to correspondence and helping me brainstorm options. Excellent experience.

I took my cello in to have a new bridge cut as my old one kept warping. Spencer took the time to go…read moreover the instrument, found seam cracks (missed by the previous repair at a different company). He reported it to me and fixed it as well. He did an amazing job and is officially my go-to repair guy now. He even cleaned my instrument, which is above and beyond as I use this cello daily.

I ordered an ACME Siren Whistle from these guys back in the summer of 2025. The website clearly…read morestated it was 'in stock'. 10 days later, it still hadn't shipped. I called them and they apologized for not actually having in in stock at all, and promised to refund my money. Six months later, I'm still waiting. No emails, no texts, no contact at all. Completely unreliable, perhaps even unethical. Looking at other reviews, I see I'm not alone in this experience. Avoid.

I had a phenomenal time picking out a guitar for my birthday gift. I was in the market for an…read moreacoustic and was floored by how much selection they had in store. I really love that. They had a dedicated practice room where I could try each of them on and see how they sounded with their built-in electronics through dedicated acoustic amps. I found a couple that were really lovely that had a tuner on board which I had never seen before and ended up picking up a beautiful guitar that had softened beveled edges and was so comfortable and the best part was it was on sale and I didn't realize it! The staff were super helpful and very friendly with me and my three kids who are all musical and got to explore the drum sets together and learn something new about music. It was an inspiring and fun memory for the whole family!

Guitar center sucks. When did they stop selling rosin for string instruments?…read more Totally catered entirely to an entire swath of shitty guitarist ls and mediocre musicians. The sales reps are always predictably, overweight men with hair down to the waist.