Came in around 4:30 and brought in items to sell my items we not done until after 8 which was extremely frustrating when I was told it would be done by 6pm, 2 hours makes a huge difference I want to thank the other girls working who gave me the person who took forever her name was Jaia i hope a manger sees this and does justice! read more

Not worth it to come to this location. I went in to give this location one last shot, yet again they took basically no time looking through my clothes and offered me a laughably low amount -around five bucks for 5+ trendy barely worn items-. I love selling my old clothes and I've had so much better luck with the exact same items at other Plato's locations or Buffalo Exchange. Don't bother at this location they will only wreck your folded bags and waste your time. (If I could give 0 I would) read more

I used to work here, the manager under pays staff. She buys shein products and sells them for more than what theyre worth. She is rude and racist. She tried to withhold my pay after i quit saying "it was in the paperwork", after asking where in the hiring paperwork it was at she never responded to me and paid me. She never allowed me to have access to my paystubs. She promised to pay me a rate higher than what she paid me. She discriminates against employees. They have 90% shien products which are terrible quality and she charges more than what you buy them for on the website. She has no idea what is still trending and is buying products like its 2015. Dont give this location the time of day! read more

I went to this store to sell clothes, and I know that they aren't going to give me my moneys worth but I thought any money helps. I had a full bag and they only took 6 pieces and mind you the pieces they took were Nike, Victoria secret etc. and I had really nice clothes and I folded them nicely and everything. I took the money and the clothes that they didn't pick. When I got home I went through the bag and they only went through half of the bag and the clothes in the bottom were not touched?! I know they didn't because they were folded and fixed how I did it in the first place. At least they could have just pretended to have checked the whole bag. read more

the worst store ever the workers are rude i was standing in line and nobody was in front of me i told the workers i was ready to check out multiply times nobody said anything or helped me then every time i try to sell something like brand new never wore from fashion nova and other good places i bring in like 30 items and they gone tell me $5.48 cents if i can rate it 0 stars i would read more

Everyone who has been to Plato's Closet to sell clothing knows it can be a bit of a hassle in terms of the value you paid versus what they offer you. I'm giving them three stars because my experience here was solely based on selling some clothing that I no longer wear or haven't worn in quite some time, but also because my experience wasn't bad, but it also wasn't great either. The employees don't seem too enthused to be at work so customer service can use some improvement. This is a place that you can easily make some cash with your unwanted clothing, accessories, etc. This was my first visit and I brought in a bag of clothes they only picked 6 items out of the reusable tote I brought in for a value of about $20. Needless to say they're quite selective/picky on items which everyone knows. So just beware! read more

After driving over an hour and a half to sell over 200 items, all in good condition washed, folded and neatly put into 2 big bins, I had 7 items that were considered okay for them to buy, coming out to 32$ and was told everything I had was years and years old, WHEN THE ITEMS they purchased from me were from 5-7 years ago .... Clothes I had recently bought this year, hell last month they said no to. And then when picking up the clothes nothing was folded ,clothes on the floor, it was honestly a giant waste of my time. And a giant waste of perfectly good clothes for other people to purchase. If good will wasn't such a bad company they would go there. So looks like I'll be finding a group home, shelter to give them away too. read more

As I posted previously two years ago, save the drive. It is truly not worth your time prepping your nicest clothes in pristine condition just for them to tell you they're passing on all of them. They say it's because "they're not in demand" right now. I brought all seasons, all different kinds of shorts, skirts, dresses -- they might as well tell you NOT to even sell. Save the trip and your gas. read more

Absolutely the rudest people I have ever interacted with in a long time. Stay away. I only gave it one star because you couldn't give no stars. read more

Selling clothes to Plato's is a nightmare. They give you basically nothing and take none of the clothes you would expect them to take. Also, the men's section is poor. All the shirts feel musty if not dirty read more

Will be a long time before I return here. No welcome, no eye contact, had to wait to check out with three people standing around behind the counter, employee was visibly annoyed to have to put my phone number in for loyalty points, balled my clothes up to shove them in a bag. Wow it's gone very downhill. read more

This was probably the most disappointing Plato's I've been to. Some of the clothes on the racks were SUPER DIRTY. I tried some things on, but nothing fit. When I asked where to put back the clothes I didn't want, an associate shrugged towards a rack of clothes without making eye contact. All of the things listed above weren't a huge ideal. But as I was headed out, I felt a sharp pain in my foot and realized I had stepped on a large tack that got gone through my sandal and into the bottom of my foot. The tack looked like the back of a security tag. I went up to the same associate as before and let her know what had happened. She, again, without making eye contact, said "ok. Sorry." I know that the tack lying on the floor wasn't her fault, and I wasn't injured so it's not a big deal, but she acted like I was bothering her by letting her know. Will not be back. read more

The wait is absolutely way too long. I bought in 5 pairs of shoes & the lady at the front told me it would be about a 2 hour wait. they took ONLY 2 pairs & gave me $47 back for the jordans that were over $200 AND filas that was about $70. This isn't the first time either. I brought in multiple totes of clothes & they took 5 items, 2 being phone cases, & gave me $19 for it. Compared to the clothes they have on display, my clothes should have been picked & im pretty sure they buy your stuff & sell it at higher price. read more

I am giving this place a 1 star rating not for poor service. But for sellers to the store so they don't waste their time. My wife gave me 5 or 6 purses that were barely used if at all. I know there isn't a ton of money in selling these bags but it is borderline embarrassing the offers they give you. So before you waste 2-3 hours while they sort through and price, just go on EBay or Craigslist to at least get back some of the value in the items your selling. Now as far as going in to purchase items There is some decent product in there. Store is definitely geared toward a younger customer. read more

the customer service is unnacceptable !!! i picked out a brand new steve madden bootie that theyve chosen to separate from the mate was in the store over an hour ..... went to clerk asked her to locate the mate she says they do that at the register so i go to the register and she has no clue of where to even start looking she calls over the leader of the location and she states its probably loss without even looking then when i ask why shes so negative she rudely explains why they dont accept responsibility for poor operations of the business nobody has called me and she gave me two names when i asked for three ........awful experience read more

Poor management and customer service. Clearance signs were posted but the manager said the 70% off sale ended yesterday. However signs were still on racks and she (Lily )wouldn't honor the signs that were posted but offered 30%. If you can suggest 30% then you can honor the 70% that was posted. The item on clearance was less than $5 so honoring the clearance would not have been a major loss and would have encouraged me to return as a repeat customer. Very disappointing experience, hence the rating. If the owner would like to discuss, please feel free to contact me. read more

Bunch of teenagers running the store. Don't waste your time going to this store in Mechanicsville. Brought in two large boxes of clothing and a shopping bag of unused shoes. The most of the clothing had tags left on them and all other clothing was hardly worn. They said they would take summer clothing and plus size, they took nothing. Didn't even go through the box as it was all still in place after only 20 mins. of saying they went through the boxes impossible to have gone through it that quickly. They were not very friendly and could hardly understand why they were not interested in any of the clothing except to say they were not looking for that kind of clothing. Better to stay away from this store than waste your time and teenagers making you feel foolish. read more

I had a horrible experience at Plato's in Midlothian in Virginia. This business has progressively gotten worse over the years. The store is always a mess even though it's never entirely stocked. The employees ignore the customers and spend their shifts discussing their dating lives. I use to spend around $500 a month shopping in the chain, but I will no longer be visiting this store. The other day when I came in, I was shopping with a friend, and there was a pair of shoes on the counter that I wanted to purchase. I asked the employee how much the shoes were and what size they were. She looked at the shoes and told me the designer, size and price. I was interested and asked the girl ringing me up if she could add it to my already large purchase. She replied to me that the item was on hold for her and that she didn't know if she wanted to buy them or not. I was shocked. I've worked in retail for more than 15 years, and I have never experienced an employee, or a business that has a policy where employees can pull items from store inventory and decide once a customer wants to buy them. I asked to speak to the manager to see if Plato's had a policy regarding employees buying items or putting them on hold? I asked the girl ringing me up if she was going to purchase them by the end of the shift and she replied that she still didn't know. Two other employees came up to the register, and I asked them what the policy was for holding items at Plato's and if any employee can put an item on hold once a customer asks to see it? Both of the other girls who came up told me two different stories. One nervously said that the employee's sister put the shoes on hold and she would be coming in to purchase the shoes tonight or tomorrow. The other girl working told me that the reason the employee hadn't bought the shoes was that her sister had her wallet and was coming in later after work. The staff was noticeably uncomfortable with having to answer the questions, and their primary concern was protecting the employee with no concern for the customer who was making the purchase. There didn't seem to be any management there or employees in charge. It is not the employee's fault that this situation happened. If the staff was adequately trained and maintained mistakes like this wouldn't happen. You can not expect a group of underpaid high school student to run a million dollar business properly. Do better, pay your employees more and see your sales grow and your customers return. read more

Everyone there are a**holes and are rude to their costumers and always have mean looks on their face. i only met one young girl that was nice to me but the rest are rude. the manager works her employees like they're nothing and they lie about their bathrooms being broken. they have dust that are as big as my head and i probably have a disease now from the germs and dust and it's just filthy there but they have nice clothes i guess when they don't have holes and stains on them. read more

The very skinny Asian lady at the front desk was so rude. When I arrived she she saw me coming through the door then she looked down at her cell phone and started texting. Then as I walk closer to the desk she continues to text right in front of me for like 5 min. I waited patiently then she helped me. After me waiting you would think she wouldn't be rude afterwards but she was talking very fast and rushing me. After reading the comments and reviews from different websites I realized this is normal at this location. No one described who the employee was, but I would not be surprised if we were all talking about the same lady. People I know would have flipped at how rude she was thankfully for her I have to much to lose. I try not to sweat the small stuff. Just remember if you aren't happy being rude to others won't make you feel any better. I hope she finds a job or career that makes her happy or a counselor ASAP. read more

I've never left a review in my life but after today felt compelled to! My daughter cleaned her closet out; 90% of her items were size 000 to 2 and XS. I had 5 bags worth. There were some kids sizes in large and xl. We're talking brand new under armour sweatshirts, Aeropostale and hollister jeans with the tags still on them to name a few and when I received the text message to come to the store I was told they were all rejected due to children sizes. Clearly the staff was too lazy to even go thru the bags. Most of them are unfriendly and the owner is the worst. She heard my whole conversation, even when I said I would never come back as they laid all the bags in front me, and still never stepped in. I immediately grabbed the top item out of one of the bags and showed them a size 2. They were like oh well! Horrible customer service!! Don't waste your time!!!! read more

Waste of time I cleaned out my closet not to long ago for more space. My mom recommended that I give the clothes to Plato's closet for some money back. Me, having no job yet and looking for more ways to make money, of course said yes. So we took the heavy box of clothes to the store. They told me that It would take a hour or so. Im a teenager myself so when I was told about the clothes they were looking for i felt like I had everything they wanted. Clean, slightly worn if worn at all, and in style. All of the clothes were worn about once or twice or just sat in my closet never getting worn. Imagine my surprise when I came back and saw my heavy box practically still full. When I gave them my box everything was nicely folded but when I got it back it was all just tossed around. I was barely paid for what they took and went home. I looked in the box to see what they didn't take and the clothes were not noticeable worn like they told me and some even still had the tag. My advice, don't waste your time. Sell online or donate. read more