My daughter is a student at SUNY Plattsburg, a mile or two from Rugar Self Storage. We rented a…read moreunit last summer, and had absolutely no issues. The owner put us on the wait list when I called in February or March, and let us know when he had an opening. I called early this year, lol. The units are outdoors, but it was as promised: a storage unit. We brought our own combination lock. Access was easy. We let him know when the unit was empty and had no issues. She kept a LOT of stuff there for the summer, from her fan to a TV to her boyfriend's snowboard. My only suggestion would be to list an email address on the website to make communication easier. Beyond that, I was happy.

If I could give zero stars I would. I won't even go into detail mentioning bugs and mold...The…read moreowner will violate his contract if you are out of town frequently because he gambles you won't come back to sue him in small claims. He says the remedy for his breach is in the contract, which is court.......and he steals your security deposit. He will make up any bogus claim to not give back your deposit, including drafting fake letters from so called witnesses. He will claim you let someone else use the property to store a few things of theirs, to justify breaching his obligations and keeping your security deposit. He admits there is no damage to the property but invents a reason to not give you your deposit. I don't know how Mr David Merkel sleeps at night taking advantage of tenants. Many people need and rely on in good faith the deposit they made and he steals. I Urge anyone who has unfortunately rented from him, don't pay last month's rent because he will never give your security deposit back. Get your stuff out and don't pay that last month. I have contacted the attorney general in NY to investigate him for a pattern of fraud. He hopes people won't bother filing a complaint especially if they are short on time or vulnerable. He is sadly mistaken. He will regret his unethical and illegal tactics. I will find ways to spread the word publicly and contact his current tenants via postcard or whatever means so they can be warned and can also know how to file complaints with the District Attorney in Clinton county and the Attorney General's office in NY.

I really recommend this place it clean indoor heating doing winter the owner is very nice…read more he'll work with

Heated indoor storage, the owner was very friendly and he set us up with 24 hr service so we can go…read moreanytime. the best pricing in town love this place

New, clean units. Convenient location and reasonably priced. Locally owned & customer service.read more

From the owner: We are a locally owned self storage business. Y Knot Self Storage offers online Rentals and payment…read moreoptions. Our buildings are brand new. Secured by top of the line locks, security cameras, night lighting and a secured entry gate for tenants only. We treat our units for spiders and rodents on a regular basis. We work with our community to help people in times of need.

Needed a storage unit for the last summer break in my daughters college experience. I called to…read morecheck availability and Bambi answered the call and was so nice and accommodating. We were able to reserve an indoor storage unit at a reasonable price. I hope I don't have to worry about mold or any weather conditions affecting her belonging. Bambi showed my daughter the location within the unit and it is big enough to store her furniture. The entire process was super smooth and not being close to Plattsburgh I rely on the local experts and this was no exception.

From the owner: Specializing in: - Storage Household & Commercialread more

ok I am on disability in November I opened the storage unit in November 6. I never received a card…read morein the mail telling me I'm late with that I put two items in storage for Christmas on or around December 15th for my four-year-old and six-year-old grandchildren not knowing I was behind because I had a switch in my payment date of my disability from the fourth Wednesday of the month to the third of the month, which screwed me all up in my payments and had to get myself straightened out so I called DeRosier storage and asked them if I could at least pull out the two Christmas items. Mind you on December 26 and they can lock it back up until I get paid on the third and I would catch them up. I was told no. to me that was very heartless for Christmas time they could've stood there and watch me so now I have to wait until the 4th or 5th January to least get the Christmas presents out of storage for the two kids mind you it was only two gifts.

I called Durocher self storage in September because I needed storage for my mom's belongings, as…read moreshe was going into respite care and I needed to clean out her home. I called them because every other storage company in the area was full and had no units available. The woman who answered the phone was pleasant and after I gave her a debit card for payment, she told me that I had unit #720. She let me know that I would have to come by and sign paperwork at some point, buy a lock, and that I was all set to start putting stuff in the unit whenever I wanted to. 2 weeks or so later, my fiancé and I borrowed a truck, loaded heavy furniture into it, drove the 20 or so minutes to the storage unit, and when we get there, the unit is already in use with a lock on it. I've tried to call SEVERAL TIMES and the phone rings, then goes silent. I lost out on $75 that could have been put to use for final expenses, as my mom ended up passing away shortly after this. I'm severely disappointed. I would love to get my money back but I doubt that will happen.