I have had a storage unit on Cornellia Street for about 20 years now. The girls in the office have…read morealways been helpful and professional and I'm happy to give them a good review.

This is my second year renting a storage space for my daughter attending SUNY Plattsburgh. Both…read moretimes the process was very easy to reserve the first room was 5x8 and this room is 10x10 since more than one student will occupy the space. The manager Chasity was very nice and helped me choose the right sized unit. So far my experience has been great.

My daughter is a student at SUNY Plattsburg, a mile or two from Rugar Self Storage. We rented a…read moreunit last summer, and had absolutely no issues. The owner put us on the wait list when I called in February or March, and let us know when he had an opening. I called early this year, lol. The units are outdoors, but it was as promised: a storage unit. We brought our own combination lock. Access was easy. We let him know when the unit was empty and had no issues. She kept a LOT of stuff there for the summer, from her fan to a TV to her boyfriend's snowboard. My only suggestion would be to list an email address on the website to make communication easier. Beyond that, I was happy.

If I could give zero stars I would. I won't even go into detail mentioning bugs and mold...The…read moreowner will violate his contract if you are out of town frequently because he gambles you won't come back to sue him in small claims. He says the remedy for his breach is in the contract, which is court.......and he steals your security deposit. He will make up any bogus claim to not give back your deposit, including drafting fake letters from so called witnesses. He will claim you let someone else use the property to store a few things of theirs, to justify breaching his obligations and keeping your security deposit. He admits there is no damage to the property but invents a reason to not give you your deposit. I don't know how Mr David Merkel sleeps at night taking advantage of tenants. Many people need and rely on in good faith the deposit they made and he steals. I Urge anyone who has unfortunately rented from him, don't pay last month's rent because he will never give your security deposit back. Get your stuff out and don't pay that last month. I have contacted the attorney general in NY to investigate him for a pattern of fraud. He hopes people won't bother filing a complaint especially if they are short on time or vulnerable. He is sadly mistaken. He will regret his unethical and illegal tactics. I will find ways to spread the word publicly and contact his current tenants via postcard or whatever means so they can be warned and can also know how to file complaints with the District Attorney in Clinton county and the Attorney General's office in NY.

The owners are friendly & responsive. The units are very clean and the property is well maintained…read moreboth summer and winter months. Pricing is competitive with other companies in the area. I highly recommend Plattsburgh self storage over any other self storage.

From the owner: Plattsburgh Self Storage are happy to help you get a unit and feel safe with the sheriffs…read moredepartment with in eye site .

I really recommend this place it clean indoor heating doing winter the owner is very nice…read more he'll work with

Heated indoor storage, the owner was very friendly and he set us up with 24 hr service so we can go…read moreanytime. the best pricing in town love this place