This is more for Budget as a whole than the South Burlington budget. After some health issues we…read morewere behind loading and leaving. Then missed extending the lease by a day because we are driving 12 hours a day and I need my phone for gps. Halfway through the trip, the truck threw a blinking check engine light. Was misfiring hard on 2 cylinders. I pulled into a gas station and called Budget at 12 noon. I was passed from the original facility to customer service to return facility, back to rental facility, then to another customer service who claimed to escalate the issue and someone will call within an hour (It is now 7:02 pm and nobody has called). After an hour, I called customer service who then supposedly was passing me to a manager only to end up back on the customer service main answering machine where my call was finally answered by someone who didn't speak but I could hear noises in the background after a solid 5 minutes of nothing I gave up and drove a now horrible sounding truck to a hotel so we can actually sleep in a bed and not freezing on the side of the road. I'll be getting a competitor truck in the morning and they can come get their junk. Never again will I use or recommend Budget. Worst moving experience in my life, and I've moved a lot.

I'd like to make it clear that this review is not about the local Budget offices, it is about…read moreBudget in general. Where can I even start? My company rents a copious amount of trucks with Budget every week. Every single week we have an issue with them. If we reserve a 16' truck, we get a 24' truck. If we reserve 8 trucks, they deliver 4 trucks and don't even bother to tell us they won't be providing all 8 trucks. Then when we call to get the problem solved, I get told I'm SOL. We are in a small town where finding 1 replacement truck is hell, let alone 4. So after I spoke with 2 snooty Budget representatives, I finally called our account manager and threatened to cancel our account with Budget. Magically, they were able to provide the 4 trucks, but not without charging us to bring them in from an hour away. I hate Budget, the only reason I continue to use their service is because they are our only option. Also, we currently have a Budget truck in our lot, upon our inspection, there is a molded tomato in a fast food wrapper under the drivers seat, several dirty q-tips in the door compartment and sticky mess along with random garbage strewn about. How this company managed to stay in business is beyond me. If you're a new customer trying to figure out which company to rent from, I highly recommend staying as far away from Budget as possible.