My daughter contracted hand foot and mouth disease. She was very unwell for almost a week and still…read morein bad shape. Be careful of places with many kids, disease history as it may reflect on cleaning practices

What a fun mini putt course! It would be so fun to have worked on making this. So many fun details…read moreand interesting design. It seems like they have updated it recently which is great but the rubber mats for the ball at the beginning if each hole was really rubbery and thus makes thing stick a little. There are also tons of arcade games and such but we didn't have time.

This is actually probably the most fun I've had in a long time. Basically you are playing a video…read moregame in real life. And I would recommend coming in gym clothes because at the end of this you will be sweaty. They give you a brief debriefing and there are 3 or 4 different games you get to play. You have to watch out for people camping and there are actual clans that play together so they are really good. But it is fun and as realistic as it will get besides paint ball. This is very fun! And would recommend as a team building exercise!

They outright banned us just for giving feedback!!!!…read more My friends and I have been visiting this facility regularly since it reopened, and we always had unique experiences. But every time, different people had issues with the equipment or the staff, who couldn't explain the games properly. So, we kept giving them feedback. After some time, when nothing improved and the staff didn't take any responsibility, one of our friends spoke to the manager directly and left a negative review, hoping things would get better. But today, when we tried to book another session, we were shocked to find out they banned him and a few other players who weren't happy with the service :|

The establishment itself is good, but when a grown man makes a 7 year old cry it's time to re…read moreevaluate your employees. We were there for a team wind up party ... the kids (ages 7 & 8) were very excited! This particular employee (the one with a pony tail and glasses) was very rude and did not handle the kids well at all. My son was kicked out before even playing for talking during the instructions (he was EXCITED) and ran out sobbing INTO THE PARKING LOT!. luckily another mom noticed him and ran after him. SO unprofessional and such an unsafe situation. And no, we did not get our money back. This same man also wouldn't allow a drop in when the upcoming game was clearly not full. His whole attitude was disappointing and put a damper on our groups evening. we will not be booking a party there again unless they rectify the situation

I'm sorry but wtf is with this company ?? I have one guy on the phone tell me I can change the…read moreamount of people any time and then I had another guy tell me to scale up just in case the spot get filled but I can change the amount of people when I get there and then we get there and get charged for 12 PEOPLE WHEN WE ONLY BROUGHT 8 ARE YOU KIDDING ME ?? And the kid at the counter is like no you can only scale up you cant scale down?????WHERE DOES IT SAY THAT AND WHY WASNT I TOLD THAT???????? And then he says that we can ask for a refund by email only?? Really?? That's the only option?? 9 kids showed up 6604 for 9 kids?? Also said we might bring outside food we didn't but surprise surprise was charged for outside food what a scammer of an owner I'm disgusted with this establishment. What a scammy scummy business practice . The owner email me back and said too bad but I could have 75$ of credit as if we are ever going back??

My son had his birthday party here and the kids all had a great time. The staff was super friendly…read moreand helpful, the facilities were so clean and fun. I would de recommend it to friends- I thought it would be fun to come with some adults for something fun to do too!

I was here for a kid's birthday party and was very impressed at how smooth the whole experience…read morewas. The kids had a blast. Staff were great with kids and efficient at serving pizza, drinks and cake. The waiting area, dining area and restroom facilities were clean. My kid enjoyed the goodie bag too. Overall, this place went beyond my expectations for a birthday party.

Like many of the reviews state don't waste your money! Every…read moretime my kids get invited to a birthday here, I cringe. The staff are not attentive and don't really care. The parking was always absolutely awful but now they have taken away space along the side to park and posted signs that say extra parking at the bottom of the hill for a price!! I have never liked this place but that is the most off putting thing I have ever seen! Go to the one in Richmond it is much better!

I wish I had paid more attention to the negative reviews. There is no way they could ethically…read morehave 4.1 stars. I do not recommend booking this place especially for kids parties for several reasons. -the worst customer service I have encountered. If you have any problem they will tell you to contact their head office, there are is no phone number to contact the head office and you have to submit a form on their web page that they can choose not to respond to. -there is no supervision in the lazer tag room and staff do not help the kids get ready. Your child or guest could get assaulted and there is no help for them. -due to another event the lights kept on turning off and on. -the parking is horrific and it will be a huge inconvenience to your guest. After circling for 1/2 hr many of our guest had to park at the bottom of a large hill and at quite a distance. Our experience: there was a scheduling error on their part, and even though we booked the party 3 months prior to our party we got a call 3 days prior to our event saying what we booked wouldn't work. Instead of being helpful and offering solutions, they were rude, threatened to charge us $100 to cancel or change it. We had to call repeatedly as we were unable to get ahold of the head office. We then get an email with the wrong date the day before our event making us scramble to make alternative plans. Considering we spent $400 for 10 kids and a party Room, the customer service was beyond terrible.

I'm sorry but wtf is with this company ?? I have one guy on the phone tell me I can change the…read moreamount of people any time and then I had another guy tell me to scale up just in case the spot get filled but I can change the amount of people when I get there and then we get there and get charged for 12 PEOPLE WHEN WE ONLY BROUGHT 8 ARE YOU KIDDING ME ?? And the kid at the counter is like no you can only scale up you cant scale down?????WHERE DOES IT SAY THAT AND WHY WASNT I TOLD THAT???????? And then he says that we can ask for a refund ?? Really?? That's the only option?? YES PLEASE ILL TAKE THE REFUND 600$ for 8 kids?? I'm disgusted with this establishment. What a scammy scummy business practice Oh and refunds are email only He wouldn't even refund us there wtf

awesome time!! Shoutout to samy, amazing secretary, good service, patience and awesome overall…read moreexperienc. 10/10 would play again

Called ahead as a group of three for a drop in and showed up at the specified time only to be…read moreinformed we had a wait time while another group filtered in. It is at this time we where given an option to either wait for this group to show up (20-30 minutes) or come back in an hour to link up with another group who'd reserved a slot for a group of 6 or more. My two friends and I called at five minutes to the hour to let the front desk know we'd be about 5 minutes late and where told that as several other drop in groups had called ahead after we showed up that it would be a first come, first serve basis. Our group then walked over to the premise in order to figure out exactly what was going on and when we could get in to play and where greeted by the most impressive unprofessional display of attitude and disrespect I have ever had the misfortune of enduring. The employee was extremely rude, cutting us off as we tried to ask questions about booking and service policy and refused to offer even a modicum of respect towards paying customers touting the phone call made in a very busy restaurant by myself immediately prior to this engagement was grounds for her to act in this manner. I will never recommend Laser City to any of my friends or family and if you ever have the misfortune of being served by Chelsea then good luck dealing with her disrespectful attitude and unprofessional demeanor.

The options for laser tag in victoria are limited. Based on the service at this establishment,…read morethere is a lot of room for competition. We called ahead by a day to find out how busy it was generally and we were told that they had an opening at 10am the next day however it should not be a problem if we came some time later. So on the day of arrival we packed the kids in the car and headed over so that they could play their first game of laser tag in their lives. When we arrived we were told that the entire day was booked and in fact you need to book weeks in advance to play on the weekend. This was not something posted on their web page nor was it explained when we phoned the day before. We were bewildered by the statement and as we attempted to understand if there were any other options. The person behind the counter obviously had no time for us and further openly mocked us as if somehow we were supposed to know the intracicies of their game scheduling. The person behind the counter became even more condescending and insulting in the face of a couple confused people asking questions to the point of triggering a retort from the mother of the children. This antagonistic behaviour was done in front of the children which leads me to believe I would not trust them supervising children in the first place. Suffice to say we were not able to continue with our interaction and had to explain to the children why they were not going to get to play laser tag that day. I have played lazer tag all over the lower mainland and never had such an unprofessional interaction with someone at one of these establishments... even when the workers were much younger than the person we dealt with.

My kiddo and I love summit! Staff is always very friendly, they clean every evening, and they do a…read moregreat job for birthday parties. Weekday afternoons/evenings are the best, it gets crowded on weekends

I am writing this to warn other parents about my experience at Summit Adventure Park today. If I…read morecould leave 0 stars I would, this place isn't just dangerous it needs to be shut down immediately! We had only been there for 20 minutes when I was approached by a manager who rudely demanded I stop taking photos of the facility. She was acting incredibly paranoid, accusing me of sending photos to a competitor(owner of mach1), and threatening to kick me out. It was clear she was more concerned about protecting the park's image than the safety of the children inside. The situation turned from unprofessional to dangerous when my daughter fell head-first into a large, gaping hole in the flooring near the ball pit. She began sliding into the void, and I had to physically jump and grab her legs to pull her out before she was seriously injured. When I brought this life-threatening hazard to the management's attention, they were not only dismissive but openly hostile. They had the audacity to blame my child for falling into an improperly marked hole, claiming that the minimal caution tape and cones were enough, and that fixing the structural issues was 'too hard.' After I advocated for my daughter's safety, the manager became aggressive, used profanity, and threatened to call the police to have me trespassed simply for speaking up. They forced us to leave early and refused to address the crumbling state of their facility. Do not bring your children here. The facility is physically unsafe, and the management prioritizes silence and 'image control' over the safety of the kids in their care. I have documented the hazards and the incident with photos and video, and I am reporting this to the proper authorities.