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    Play Well Brooklyn

    5.0 (4 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

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    2 years ago

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    3 years ago

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    MaryEllen C.

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    3 years ago

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    Royal Magic Castle

    Royal Magic Castle

    (11 reviews)

    Downtown Flushing, Flushing

    I'm always in search of newer and better indoor playground. Royal Magic Castle has got to rank in…read morethe current top 2 or 3. Huge modern play area, sand room, laser tag and arcade room including claw machines. The admission price is a bit pricey compared to others, open play costs $42.99 + tax for kids 3 feet and taller and 1 adult. Additional adults cost $18.99 each. It does include unlimited time as others are usually 2 hours max and it includes laser tag. Place is very large, has drinks and a small gift shop (toys, gifts etc). Place is modern and clean for now... until the next new indoor playground ground opens up.

    Extremely disappointing experience for my child's birthday party…read more I rarely write reviews, but I feel it's important to share this experience so other families know what to expect. We booked our child's birthday party here and it turned out to be one of the most frustrating experiences we've had. From the start, communication and customer service were poor. When we booked, we were told that to receive their 20% discount, the deposit had to be paid by cash or Zelle -- no credit cards accepted. We ended up sending a $300 deposit via Zelle. On the day of the party, we were unexpectedly told to pay the entire $944 up front, even though we had already paid a deposit. The staff said they would "refund" the deposit afterward, which was never clearly explained before. This caused unnecessary stress during setup since we had to gather additional cash right before guests arrived. During the event, there were several issues: We weren't asked to sign waivers until after the kids started playing, which interrupted the start of the party. The laser tag (included in our booking) wasn't ready -- the staff said the equipment was still charging. The staff's attitude was dismissive and unhelpful throughout. After the party ended, we stayed about 30 minutes to clean up the room -- something most places understand is part of the process. The next day, when we asked for our $300 deposit refund, we were told it was being withheld because we "stayed 50 minutes longer." That's unreasonable. We were cleaning up, not extending the party, and the children had mostly left. To make things worse, when we tried to discuss this issue, the staff was rude and unprofessional. The facility itself wasn't well maintained -- we even found garbage in the ball pit. Between the lack of communication, poor management, and the unfair way they handled the deposit, I cannot recommend this business to anyone. There are so many better options that actually value their customers. Spend your money elsewhere -- you'll get better service and less stress.

    Play Well Brooklyn - kids_activities - Updated May 2026

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