Great dry cleaner that also does tailoring they always have everything done when promised in my…read moreexperience. The service is very friendly and helpful and what they charge is reasonable. It's definitely a great place to get what you need done

Perfect. Clothes Fast service @ reasonable price. Ty. Lor. I'm gonna need you guys soon please &…read moreTY!!! Great job

The name of this dry cleaner is a bit confusing. The windows show "Royal," the Yelp name is "Bound…read moreBrook Dry Cleaners," and the receipt states "Madden Dry Cleaners." But what is in a name? We were customers for many years until recently. A shirt with snaps instead of buttons came back with a chest-high snap incapable of snapping closed. The shirt was just fine when we took it to be cleaned. They sent it out for repair and it came back not repaired. And then they refused to compensate us in any way for the $100 + shirt. Clearly, we will never use this dry cleaner regardless of their name. This is just not the way to do business, especially with a regular customer.

Absolutely terrible customer service. I went to get a few suits tailored but they would completely…read moredisregard my requests. The tailor refused to take in the waist of my dress pants. They're literally an inch too big around my waist. That's not how dress pants are supposed to fit. The same thing happened with the sleeves of the my suit jacket. They fit too long and look sloppy. They did some minor alterations but I now have a suit that still doesn't fit my body and does not have the tailored look the way it's supposed to. A complete waste of time and money. They do a fine job at the actual tailoring work, but their refusal to do what I requested suggests a high level of laziness & absolute disregard of the customer's needs. The lady also seemed very passive-aggressive in her tone. You would think people who tailor clothes for a living would know the importance of how clothes should properly fit. Never coming back here again.

I have been using these dolks dor 3 years now. Today I complained about what they were charging me…read morefor dropping a hem on 4 pair of pants. Within moments the owners daughter become aggressive, instead of discussing the price with me. I informed her it was several dollars cheaper just down the street her answer, and I quote, "You are welcome to go there" So you can only imagine what I will have to do with that kind of customer service. In a matter of 5 minutes they lost a dedicated (weekly) customer. shameful behavior when a few dollars is more important than working with a customer.

This Dry cleaners is a hidden gem located in the Shop Rite mall in Somerville. I am a…read moreprofessional, I am often in the public eye and need to always look my best. My suits, dresses and slacks last longer and look fresh thanks to this dry cleaner. An added bonus is the service both in the store and getting email notification of clothes when ready Thank you Nancy and Vicki

I don't typically write negative reviews, but after giving this business several months to address…read morethe situation, I feel it's important to share my experience. I brought a dress in this past December to be dry cleaned for an upcoming wedding. When I picked it up, I didn't try it on in-store, but when I got home, it was immediately obvious something was wrong the dress had clearly shrunk. The slip underneath the silk was visible, which was not the case when I dropped it off. I returned to the store right away and explained the issue. I was told they would "see what they could do," and initially that a claim could be submitted if it couldn't be fixed. Later, I was told it had been "fixed," but when I went back, I was discouraged from trying it on in-store and met with noticeable attitude. Eventually, I was allowed to use the bathroom to try it on, and while it was slightly better, the dress was still noticeably smaller and not the same fit. I repeatedly asked to speak with a manager and eventually connected with the owner, who was apologetic and told me to email him so they could process a claim. I did exactly that and followed up multiple times over the next 2-3 months via email, phone calls, and in-person visits. Unfortunately, I never received any further information or resolution. The only compensation offered was a refund for the cleaning services (about $35), despite the dress costing $300 and being effectively ruined. This was extremely frustrating, not just because of the damage to the dress, but because of the lack of accountability and follow-through. I tried to handle this reasonably and gave ample time for a resolution, but ultimately felt dismissed. Based on this experience, I would not return and would be hesitant to trust this business with valuable or delicate items.

Best Dry Cleaner in Middlesex. I have been a customer for…read moreover 2 years and they are friendly and professional. MOMMA greats you with a smile and is so helpful. I came in last week for a last minute dry cleaning emergency and the Owner Akshay took care of me right away. I highly recommend them. Phil M.

great place to get clothing alterations. I came to them with a bridesmaid dress that needed hemming…read moreand I gave them a time frame of 15 days to get it done(I was very late in doing this, very busy summer.) They completed it within 6 days. I paid 45 for the hemming that required them to remove and replace some mesh. They also reattached some supportive strings that held down the sleeves on my dress that got loose. They're very nice and communicative. I would highly recommend this place

This place is pretty standard in quality, service, and pricing. The main issue I encountered was…read morethem misplacing my suit for a couple of days. They did eventually find it, which was a relief. Aside from that hiccup, the service was fairly standard. Hope they can tighten up their tracking process.

My whole family has been using this dry cleaner for years for everything from suits and ties to…read moremilitary uniforms to winter coats. They do a great job and are one of the cheapest cleaners around here. Most recently, I brought in two winter coats to be cleaned and it cost me $27. I regularly entrust them with both my bright white trench and my cream-colored pea coat and they always come back in perfect condition. The owner is very knowledgeable and offers honest advice/suggestions, even if it costs him business. For example, I brought in a leather belt after wearing it to a fish market. (It reeked. Ugh.) He suggested that rather than cleaning it, I just air it out for a few days to see if the smell went away naturally. Since I'd already tried it, I told him I still wanted it cleaned. They don't do their own leather cleaning; they send it out once a week. So he goes, "How much are you willing to spend to clean it? It may just be cheaper to get a new one." We agreed on a maximum price ($10) and he said that if it was going to cost more than that, he would just hang on to it and give it back when I picked up my other clothes. I moved to another town a few years ago, but I still make the drive to this cleaner because I trust them so much. Last thing: All of their cleaning is buy-one-get-one-half-off, so it's in your best interest to bring in two (or four or six ... ) items at a time.

Marilyn has done two dress alterations for me, she's wonderful, pleasant, and does great work!read more

Marylin is an excellent seamstress! She altered my gown perfectly and added sleeves to cover my…read morewrinkly arms! Don't hesitate to use Marylin you won't regret it!