This is my favorite outlet in San Diego. I have came here so many times throughout my childhood…read more They have the best stores. Great deals and great value overall.

SERIOUS TOWING DISPUTE -- ACCESSIBLE PARKING SPACE & VEHICLE DAMAGE…read more On August 28, 2026, my vehicle was towed by Western Towing from a designated accessible parking space at Las Americas Premium Outlets while a valid disabled placard was prominently displayed. I dispute the basis and circumstances of the tow. The written tow authorization provided to me identifies the alleged violation as "WALK-OFF, NON-CUSTOMER." After recovering my vehicle, I identified damage that I believe occurred in connection with the towing incident, including damage to the front lower bumper and my dashcam. I have preserved photographs, records, and other documentation relating to the vehicle's condition and the incident. I paid the $285 towing charge under protest in order to recover my vehicle, and I documented my dispute on the paperwork. Formal complaints concerning this incident have been submitted to appropriate agencies and organizations. Las Americas Premium Outlets management has also confirmed to me in writing that video footage and documentation of the incident have been preserved. Western Towing has referred the matter to corporate counsel, who has acknowledged my evidence-preservation request. The legality of the tow, responsibility for the claimed vehicle damage, and other issues remain disputed. I am limiting this review to my personal experience and facts supported by records currently available to me. I will update the review if the matter is resolved or additional verified information becomes available.

This is a pretty huge Nike store! I love the selections especially the ones on clearance- they have…read moresuch great deals. The service here is amazing! Everyone is always smiling and willing to help (I love that). The value of the sneakers are reasonable and I usually walk out with 2-3 pairs of course after I have paid. The lines at check out are long but steady- it has a good flow. There's always socks in the bins for when you try on shoes and if not, I usually ask a sales associate if I can get a pair- they're always willing to go above and beyond. I highly recommend coming here especially for back to school shopping or just to update your daily shoe ware. There's plenty of parking since it's at the outlet, you're lucky if you find one right in front of the Nike Factory Store. I absolutely enjoy coming here! Yall should give it a try.

I had a disappointing experience at the Nike Outlet. There was a promotion advertising the Nike…read moreAlpha shoes for $189, but I noticed that around 10 shoe boxes on the shelf were individually marked with a price of $129. I picked up my size (8), which didn't have a price sticker, along with another box clearly marked $129, and asked an employee to clarify the pricing. She scanned the shoes, and they came up as $189. She then asked the manager if they could honor the $129 price since multiple boxes were clearly labeled that way. The manager refused, saying that because my size 8 box didn't have a $129 sticker, it had to be sold at the promotional price of $189. Instead of honoring the marked price or taking responsibility for the mistake, the manager instructed the employee to remove all of the $129-labeled boxes from the shelf. I've worked in retail before, and I've also been a customer at many other stores. When an item is mistakenly marked or advertised at the wrong price, good customer service is to honor the displayed price for the customer and then correct the mistake afterward. Pricing errors happen, but how management handles them is what matters. To make matters worse, during my visits, there was multiple times I watched people walk out of the store carrying what appeared to be multiple pairs of shoes without anyone stopping them, yet management refused to honor their own pricing mistake for an honest customer. That contrast made the situation even more frustrating. Instead of taking responsibility, management chose to remove the incorrectly marked boxes after I pointed out the mistake. That's poor customer service and reflects poorly on Nike's management. This experience left me disappointed and feeling like customer satisfaction wasn't a priority.

One of the best place in Tijuana can't wait to be there again…read more The customer service the people in general were amazing

Hace poco unos días me toco trabajar en ese lugar.. La verdad es el peor lugar donde e trabajado…read more no via papel en el baño/ no tenían agua para tomar tenias que comprarla ahí trabaje 7 horas y en esas horas no me dieron breack solo 20 min de comida el add decía que me pagarían 16 la hora pero solo me pagaron 90 dolares cash la verdad gente si necesitan trabajo no vayan a ese lugar no vale la pena trabajar para ese lugar

Best store I've been in. It's so cheap. There are a bunch of household items and clothes that are a…read morereally great style. I've only been here once and really enjoyed it. They don't charge you taxes if you use cash, but if you have a card they charge you taxes. They also have an atm if you don't want to get charged taxes. There are cheap snacks, and can't use your card if you only have things under 15 dollars. They have almost everything you are looking for, for your home.

This location has terrible customer service from the Cashier and the Manager. To begin with, the…read moresocks were advertised, at 50% percent off. When I paid, they charge me the full price for the socks and not fifty percent off as advertised. I uploaded the picture in case you wanna see the price they charged and the advertising price. After that, I grabbed some items from the 70% percent off, samples rack, and the cashier say that they were not seventy percent off and that people always misplaced things. I advise the manager to have somebody check that rack since there were many items that did not belong to the rack. The manager and the teller told me that it was my responsibility to check that you should say samples on the label and that it was not the responsibility to be checking to see if they are correct. How would they expect me to know that? They kept insisting that it was my responsibility to find out that those items were not seventy percent off. I asked for a discount sonce they were false advertising since they do not care in checking and the manager did not wanna give me any discount at all. The Manager did not agree to be responsible for the mislabeled on the items. She said that it is the customer responsibility, and the customer service is not always right, as the Manager told me. I am very disappointed.

I was walking around the outlet and decided to visit north face clothing. I was very impressed with…read moreRuben for the service he provided. I was shopping around and helped me find a men's medium size jacket and first told me they were all sold out. Definitely not what I wanted to hear. But right before I walked out he told me to follow him and found one misplaced in a different location and made my night. So i decided to buy a lot from this store thanks to the great customer service from Ruben. Flor was at the register and was able to help me pay for all my cloth and walked out spending alot of money from just looking keep up the great work. Awesome team and will definitely be back.

First time in the New Balance Factory. For some reason I thought I would find what I wanted but…read moredidn't. The prices seem fair but I though it was like be more inexpensive than going to foot locker, kohls, or any other shoe store. Upon walking in I was not greeted but I don't expect that from every store (sometimes maybe they're busy? Who knows). It was very packed, a bit hard to walk around. The selections were amazing though, but I didn't make a purchase. Might come back and give them another try.

I came here to return a couple of pairs of shoes that didn't fit and ended up ordering a third…read moreonline that were perfect. The staff member who helped with the returns made the process so quick and easy! There was a great selection of shoes and a whole wall of clearance shoes. A great outlet store with solid deals!

Very professional and friendly..and they help me the associate what I needed. I'm happy to own a…read moreKate spade products..

I went in looking to purchase. No one said hello/hi or asked if I needed help. About 4 employees,…read moreno, store wasn't busy, a couple of them just stared at me. Walked around a little bit then left. Guess customer service went home sick today!

So this store is one of my faves . Always stocked great service . But the sales not so great . So I…read morewalked in and out .

This store needs to get new workers because the tall guy with curly brown hair and glasses is so…read morerude I was going to buy 2 pairs of shoes that had a sign 29$ under them. As I was at checkout, he went and checked and said that it was for a different pair of shoes. Yet, the sign is right next to the same 2 pairs I grabbed he rudely tells me to go check for myself when I grabbed the shoes. He is just being very rude and disrespectful this is the exact reason why I don't go to Under Armour I tried to call the store and he picked up the phone as soon as I told him what happened he hung up on me I will never and I mean never go back to this store again.

We shop at the Coach Outlet in San Ysidro pretty often, and we've consistently had great…read moreexperiences, so I was honestly surprised to see some of the negative reviews. Our visit last Sunday was another reminder of why we keep coming back. Valerie helped us and was fantastic. She went to the back to find the size I needed in a pair of shoes and made sure everything fit before we checked out. Friendly, patient, and genuinely helpful. The products are excellent, the store is well organized, and the service has been consistently good for us every time. Still very happy to shop here and get the discounted prices for well made products.

What happened to the purses I ordered on line ?????? I ordered over $200.00 in purses!!! This…read morewas through a facebook advertisement. I do not know who or how to speak with someone regarding this!!!!!!!! I will NEVER order a Coach product on line again!!! It is a rip off. The advertisement was taken off line with no one to contact I waited this long because I was informed (when ordered) that my order would be sent in September. I would like someone to contact me !!!'n sbdelczeg@hotmail.com

This is another one of my Tijuana go to spots. There are several food and dessert shops to choose…read morefrom. Their restaurants range from fast food to nicer sit-down restaurants. The different shops and restaurants have a variety of price ranges, so there is something for everyone to choose from. There are also two movie theaters which are quite popular. I come here whenever I want to catch a movie or shop at Sears since they closed down the ones I used to shop at in the U.S. They also have live music playing sometimes or clown shows with gifts for children. I have experienced great customer service across all establishments I've been to in this shopping center. People of all ages can enjoy their time here.

if you lose your parking ticket get ready to get send to to multiple offices and pay a 500 peso fee.read more