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    Gateway Marketplace

    4.0 (2 reviews)

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    Chula Vista Center

    Chula Vista Center

    2.9
    (90 reviews)
    1.5 mi
    $$

    Five stars for Anna at the Chanel counter. Very knowledgeable,helpful, friendly and very patient …read more As for the Chanel products 0 stars for not having what I wanted in stock. 3/3 not in stock. Come on now ...ended up getting something from Lancôme.

    I've been coming to the Chula Vista Center AMC for almost three years, and the escalators leading…read moreto the second-floor theater have been broken for nearly that entire time. At first only one side was out of service. Now neither escalator works, yet the same apology sign has been sitting there for years. What's even more frustrating is that the nearest regular staircase is gated off, forcing everyone to use the stationary escalator steps or walk towards the north side of the mall. Escalator steps are steeper, taller, and can be slippery, making them much more difficult to navigate, especially for seniors, people with mobility issues, and families with young children. Yes, there is an elevator, but it's farther inside the mall and not conveniently located for people simply trying to get to the AMC. I see people struggling on these stairs every time I visit. What I don't understand is how the mall continues investing in new development while neglecting basic infrastructure that's already there. New restaurants and new construction are exciting, but before expanding even further, Chula Vista Center should invest in maintaining the property people already use every day. Functional escalators to one of the mall's biggest attractions shouldn't be a luxury. Three years is an unreasonable amount of time to leave both escalators out of service. If repairing them isn't possible, then at the very least open the regular staircase on the south side so people have a safer way to access the theater. Do better. This has gone on long enough.

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    Gateway Marketplace - shoppingcenters - Updated August 2026

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