They have serviced all of the tires for most of the cars that we own. We always get the best customer service as well as the best care. They are always very informational and honest. They always value every car they work on. I called them about a couple things before coming up and when I got here they helped me even more. Super quick and efficient. Very quick but also took time to address the problem. Didn't mess with any other problems. read more

Came here because my valve caps were seized. Got me in and out within 30 min despite being super busy. Everyone was super nice, one of the better tire shops around. read more

They're a basic service provider. If you're nice to them and your job is easy then they're awesome. If you need anything other than tires they are not the place to go. Tire protection likely not going to pay but you can get your tires rotated. I take my stuff there detached from the vehicle and they are good to deal with for that. Otherwise I would not use them. read more

I was able to get my car in right away for a basic oil change. The interior waiting area was clean and comfortable. If you have a passion for hunting, fishing, boats, or 4x4 ATV's then they have a magazine for you to read! Otherwise you can spend your free moments writing a Yelp review. I came to Plaza Tires solely based on a coupon. It was not calculated, but Kendall was quick to fix it when I brought it to his attention. He also responded quickly and politely when I inquired about my missing sticker. The sticker is placed in the window as a marker of a drivers last oil change. It is crucial for drivers like myself that need an extra reminder. The sticker says the date and mileage at the time. Most other places give you a date to come back or a mileage number not to go over. Looks like I need a sticker for my sticker. read more

Plaza Tire Service - Customer service station and waiting area. - Tires Near Me - Carbondale, Illinois

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They quoted me at 2500$ for rear brakes. The person servicing my vehicle was really rude to me also after asking questions like, "When will I get my vehicle back?" So I took my vehicle to another shop for the same service, and they quoted me at 295$. They tried to scam over 2000$ out of me. Please go to somewhere else to save yourself money and time. read more

I really love this place, the customer service is so great, and everyone I talk to is really nice to me and patient with me since I don't know that much about cars. I've went about 3 times and they make sure to try to do what they can in my price range and the prices are pretty good than what I'm used to at other places. this is definitely my go-to place for my car from now on! read more

Avoid Plaza Tire in Carbondale at all cost. My daughter is a student at SIU and had battery and alternator issues approximately a year ago. She got the new battery from Auto Zone and the new alternator from Plaza Tire in Carbondale. Upon once again having issues she first went to Auto Zone and they told her the alternator was bad for which she was going to have to take it back to Plaza Tire. She was not able to take until the following day and by this time the vehicle would no longer jump start so she had to call a tow truck to transport it to Plaza Tire. Upon their examination they said the the alternator was fine it was a bad battery. When she asked for documentation of such to return to Auto Zone with, Plaza Tire refused both from the location and employee and some sort of a District Manager that was present. Lucky for her Auto Zone was cooperative and replaced the battery. This is about the third poor service that we have received from this location in that I have had two different children attending college there. I keep telling them to ask around to find a more reputable repair shop. read more

Update, January 11, 2020. It has now been over 3 years since I went to this Plaza tire to get my rotors turned and pads replaced. Remember, the service guy refused to turn my rotors, saying they were too thin and needed replacing at a huge cost. Then, he had the gall to charge me the full price of the coupon for rotors turned and pads replaced even though he DID NOT turn the rotors. Nope. Just to let everyone know I STILL have those same rotors on, having put on over 50,000 miles going to work and back. Yep, over 50,000. So take your mistake in judgement and stick it Plaza Tire. I've been spending all of my car maintenance money at a competitor, and I've spent a lot on tires for 2 vehicles. Oh, wait, you specialize in tires, don't you? Ha! read more

On 3/25 I took my car to plaza tire Carbondale for an alignment, and purchas d 2 tires. When my car was brought back to me I was horrified to see the door handle hanging off. I told Ian and he insulted me by saying they get old and worn down & break. The original guy came out ,told me he knew my car door wasn't like that when he had it. Ian told me he'd take care of it. Well over 3 weeks passed and didn't hear back. On 4/19 I took my car to Hyundai for an estimate of $285 plus an increase in the part price of $4.18. Was told it could be ordered, takes 2 days, they'd paint it, and they'd have it back on in an hour . I called Ian again to tell him the info, said don't worry he'd take care of it.After another week found out Ian hasn't ordered the part & called back .I was put in hold over 15 min. then hung up on.I was then told he ordered the part, and he argued with me that the part comes already painted the color of the car .I was then told he wouldn't pay for the damage at Hyundai, and only if he puts the part on. Today 4/28 I called the general district manager( was told the name I received was incorrect) and he'd call me back. Well that was this morning, it is now 2:50 pm. What a nightmare, but the treatment I received was unacceptable. I ve gone through a month of not being able to open the door, having to climb over from passenger side with 2 torn rotator cuffs, pain unbearable, then door didn't shut, later car wouldn't start had to call AAA for battery service, have been stranded at Walmart parking lot with a migraine & fever & couldn't get into my door .I've not driven much because of the issues and afraid the handle would fall off. read more

I went here to get my tire looked at because it was continually was leaking air and I sat there for an hour and a half and they supposedly fixed it. I never saw them take my tire off and actually patch it. I never saw what was causing the leak, they just told me that there was a screw and told me it would be $20. The next morning I discovered that my tire was leaking air again. I believe that they just put air in my tire and sent me along. Anyone looking to fix tires never go to this place, I had a much better experience at the tire center in the Walmart in Carbondale. read more

Made an appointment for 8am Saturday and when I show up I'm told there's no mechanic working, so I'll have to reschedule. What's the point of making an appointment if you don't stick to it? Why would I want to reschedule and waste more of my time? Couldn't bother to call me and let me know? Absolutely ridiculous. Plus they act like they're doing you a favor by taking money in exchange for a service. Awfully run business with awful customer service. Avoid if possible. read more

Update, thanks to Brian for looking into my missing rebate. Received it today and really appreciate you looking into the matter Brian, you kept yourself a customer. Now, how about a set of tires for my Honda? read more

I have been taking my cars here for at least the last 10 years. They always take good care of me and are sure to check everything but not make you pay for something you don't need. For example: I asked them to change the oil, rotate the tires, check the breaks and battery. They said my breaks were is great shape and the battery had no issues. They could've easily done the service (or not done it at all) and charged me for it. Honest guys they are. read more

I have taken my vehicles to Kelly for tires and service as long as I can remember and so does my daughter. All his employees do great work and care for their clients. I highly recommend this business! read more

Had a 4:00 appointment for tires. They were so backlogged that it was 4:45 before they brought my car back. They were finally done at 5:30. They staff was friendly and the waiting room was clean but freezing cold. When I got in my car to leave I noticed that the low tire pressure light was still on. I went back in and talked to the service tech, and he assured me that the light would go off once I started driving my vehicle. I proceeded to drive home and the light never went off, and my car is still notifying me over and over of low tire pressure. So I just checked and all four of my tires are low, ranging between 20 and 25 PSI. My tires should be at 34 PSI. I'm sorry but after waiting an hour and a half and paying over $650, I expect them to fill up the tires with the right amount of air. I know that's not something huge but it is totally annoying. Now I've got to haul out my air compressor and finish the job that I paid them to do. read more

Well I came in with a coupon for an oil change for 23.99. they asked if I wanted to them to top my fluids off for 4$ more. I agreed. Bill came to 33$. I was shock bc it was higher then expected. The guy explains it was an additional 4$ bc my Mercury mariner takes 5.5 val of oil. I have never been told this before in all of my 4 years of owning it. So.. Whatever.. Get to my vehicle and the handle has oil all over it, as does the steering wheel and side driver door (inside). The carpeted mats are filthy, so no one bothered to place those paper mats down. I get home smell something burning. Like oil on the engine. Pop my hood to find the Liquids aren't even topped off. SMH Needless to say coupon or no coupon they will not have my service again. read more

Plaza Tires Carbondale never called me back, and the resolution for me after calling their corporate office was for them to leave my car unlocked with the keys inside. Any jackass could have driven my car off. I got there two hours later in the rain. After calling their corporate office and trying to have this figured out, I have had zero luck with any sort of reasonable resolution, as I don't want of MORE service from somewhere that didn't help me to begin with. I would not recommend ANYONE else get service from them as they are not responsible. F- read more

Took car there today for repair slow leak in a tire. Cash customer. They refused to provide service without name, address, cell number,and email address. They cannot require this by law. Makes me suspect possibly the company is part of organized crime identity theft ring. I drove a block down street and got quick friendly service from Holt tire. No personal unnecessary information required. read more

They overcharged me and I caught it twice before they tried write out my invoice. One of the maintenance men tried to play it off like it was an accident, but he charged me for a tire under my protection plan and claimed the other tire was not purchased from Plaza Tire Service when it was. I had receipts for my purchase and it showed on their purchase history but he tried to claim it wasn't from them but Walmart. Not much later I heard him and the other manager laughing about charging a older gentleman for services they didn't do. Then they tried it with another woman, but covered their bases by playing it off as an accident too. She fell for it. As soon as she left, they talked about how they almost got her but has to let that extra money go. They tried to charge her for a more expensive tire that she didn't get! Two more customers and the same thing. They were ripping people off and stealing their money; I overheard the whole thing. Needless to say, they lost a customer in me today. I will NEVER go to Carbondale Plaza Tire Service again. I'd rather drive out of my way to go to another one more trustworthy. I miss Kelly managing there but since the change in management, it's become sketchy and unreliable. read more

If it was possible to give this place zero stars I absolutely would!!! Plaza Tire in Carbondale is a joke! I took my truck in for a free brake inspection only to be told that I would need new front brakes and new back brakes, they said they were not capable of replacing the back brakes because I had a leaking seal on the axle, but that they would replace the front brakes for me. The estimate for this job was about $350, which I found absolutely appalling. I decided to have my father replace my brakes so I would only have to pay for the brake pads themselves. I went to O'Reily Auto Parts and paid only $32 (including tax) for these front brakes. Thus, Plaza was going to charge me over $300 simply for labor, which is ridiculous considering they are not even actual mechanics. As my father was taking off my old brakes he realized that the pads were only half worn, meaning they still had several years of life to them and basically they did not need replaced at all. He encountered the same situation with the back brakes and did not see any fluid from the supposedly leaking axle seal. Plaza Tires simply lies to its customers in order to flat out steal their money, I would not recommend going to this specific Plaza Tires to anyone!!! Please do yourself a favor and stay away from this place. read more