One of the worst experiences I have had with a repair shop! Took over 3 months to my truck…read moretransmission went out and I needed a tow. I had called Prestige to recover it. It was somewhat prompt service. I rode with the driver and he said he was the owner. I had already made arrangements with another shop to look at it , but during our ride the owner was upselling his shop and talking about how bad the shop I was taking it to. So on the fly I chose to have his shop. It took a few days shy of a month to get me a price to put in my transmission! After they had sent me a price for work, the day they finally told me it was ready for pick up I was told that I owe an additional $650! At no time was this discussed! And don't expect an itemized receipt... the most poor service I've ever had!! Needless to say I won't be going back!

I wanted to share my experience with Emily, While they could not work on my issue ( I own a…read morePorsche, Cayenne Turbo S) due to electrical issues with my vehicle requiring special machines, Emily and the owner of the dealership were super friendly, willing to help in any way and offer suggestions that I had not thought of originally. This is not the same attitude that I received from other shops or dealerships that I called locally. I would recommend them for any automotive job you might have! THIS is what CUSTOMER Service is suppose to be like in a small business...KUDOS

I've been to dozens of quick-style oil change places and this is the best. There is another…read morelocation on the Southside of Paducah, it gets a "5" also. They are always fast and there is never a wait. The price is a bit cheaper than other places, but my favorite thing is that they never try to add on a sale. They'll let me know that my wiper blades are trash, but they don't even offer to sell me a new pair. Most places want me to get a new filter, new wiper blades, lots of extra.

I visited this location for a quick oil change today. Was very quick and I guess the price was…read morealright. I have to use synthetic oil so it's a little more expensive than what I am use to. They also warned me its time for a new tire but I didn't feel pressured to buy at that time which is good. Most places try to nickel and dime you. I appreciate their fast work and for their information. I will be going back.

I'm new to the area. Went to Durbins to get an estimate on some front end work. He was very honest…read moreand reasonable on price. Will definitely be using him for all my future vehicle repairs. Thank you Derrin, Ron R.

After recently moving to Paducah, I had a dead as a door nail car battery and no AAA insurance. I…read morechecked the Internet for Interstate battery dealers near me and due to great Yelp reviews, I selected Durbin's. Although extremely busy he agreed to "make a house call" and bring a battery when he could work me in. He installed the battery the same morning!!!! I will definitely continue to patronize Durbin's!!! Excellent customer service!!!!

My car broke down on my way from St. Louis to Nashville. I took my car to two places in Paducah…read morebefore visiting Harlan. Honda dealer in Paducah was too busy and Supreme Automotive Mechanics gave me a P0420 code and didn't charge me. The engine was misfiring. Harlan on the other hand, charged me $171.76 to tell me that the codes had been erased. The car was misfiring and I told them that I had changed the spark plugs recently. Next, they wanted to change the coils for about $1300 which I declined. I had the car towed to Nashville and a Honda dealer there was able to diagnose the cylinder misfire with a bad spark plug. Clearly, Harlan does not know how to repair Hondas, even though I asked them before them doing any work. I believe if they had the computer on during a misfire episode, my problems may have been less. I would never recommend Harlan to work on my vehicle.

I appreciate that they got my son's vehicle in quickly. They seemed very nice. They fixed the…read moreproblem we came in for and suggested belts be replaced additionally . I had them do the additional belts replacement on the vehicle. When I went to pick up vehicle they advised that a piece cracked and busted some while doing the service they had suggested. They stated they had put it back together and glued it. Just 3 days after we left shop the part they broke and tried to patch started leaking. Son was out of state when it happened and now $1400 to fix part they broke putting on the new belts they suggested. I called them and Patrick said he would talk with Mike and get back with me the following morning. I never heard back from them. Sadly, because they broke something else fixing the additional service and didn't follow up with me I can't recommend them. There prices are already high and now I have more to pay to get the vehicle running again.

We have all our service for both of our vehicles done at Mercer's Garage and are very pleased with…read morethe quality of the work that Gary does. He and his staff pay attention to the little details and their prices are fair. I have recommended Mercer's to many of my friends and hope that he stays in business for a long time!

From the owner: We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle…read moremaintenance, service & repair. Feel free to call or come by our location anytime.

My daughter and I were driving from Kentucky to Georgia, when something fell off the bottom of my…read morecar as I was driving (metal plate - skid plate) on the interstate. I was 6 hours from home so not near my contacts or mechanic. It was pouring rain so difficult to determine issue but after researching, I should not drive until it is fixed. I called my aaa, they said they could only do a tow, but all I needed was a 5 minute easy fix. My sister in WKY found this guys contact info, I called him, he was on his way from Nashville and drove straight to us. He knew over the phone what it was and assured me he could fix it, so we instantly felt relieved. He was very professional, he pulled behind my car and had caution lights on his truck, so finally cars were avoiding my lane. Price was very affordable. I have saved his info in case I need to call him again as I drive in KY often. He was a lifesaver that day and saved me days of headache from possible tow out of state.

They did return my call and I provided them with all the information they needed. Unfortunately, I…read morenever heard back from them.

I typically do all of my own maintenance, but on my wife's 2013 VW Tiguan, I didn't have the time…read more(or the desire) to replace the water pump myself. I called and they asked me to drop off the car to take a look and confirm that it was the water pump which they did. They quoted me a number that I was happy with so I gave them the go-ahead on the repair. They called the following day to say it was ready to go and my bill had come in well under the quoted number (saving me approx $130 under the quote). To date, a year on, no leaks or issues whatsoever with the repair. I am definitely satisfied with my experience at this location and am actually headed over to discuss another issue with them this week.

My car broke down in Paducah, KY while traveling back to Florida from my fathers funeral in St…read more Louis. I had to have a new fuel pump. My car has 2. They replaced the bad one and broke the good one. They then refused to acknowledge their mistake even though the evidence discovered when I returned home by my regular mechanic is undeniable and scary. It's not an overstatement to say they allowed me to drive away in a car that should not have been on the road. It was a safety hazard to me and other drivers. They exacerbated one of the worst periods of time in my life. Their shoddy work cost me a lot of money, paid to them for my "repair" and then fixing what they broke when I returned home. If you break down in Paducah, KY., I suggest you use another repair shop.

Man did we screw up. We should have believed the reviews. We had to be selective because as both of…read moreus are on a fixed income. Mike knew that our money was very tight and decided to screw us anyway. We made it sound like he was going to give us a great deal and honor the price he quoted us. Sure he did. We maxed out our emergency credit card to pay him to fix an oil leak only to find it was still leaking. We took it back and he said he could definitely fix it. (For another$1100) Why he didn't fix it the first time was certainly all part of the plan, I'm sure. The icing on the cake is this is our only vehicle. We have to rent a car the whole time he has our truck and not fixing it. We are looking for a new mechanic that's trustworthy if anyone out there can recommend one. We're new to Kentucky and don't know anyone so we're going by others recommendations. Preferably one that the waiting area that doesn't reek of cigarettes. Just so disappointed and dissatisfied with this whole experience. Everyone else we've met in Kentucky has been so nice and has been a joy to work with.

My Truck lost all the coolant and took it in. Told me what the issue was and that at this shop he…read morecouldn't get that done on a F150 but his bigger shop in draffenville, advised me too check with Ford on Recalls to see if it was covered. It was, My wife was so insistent that ford wouldn't fix it and so i never called and made me take it elsewhere, boy did I pick right the right shop. Now I have it scheduled with the manufacturer to fix it. An honest shop is a rarity in these days.