Service department! 5 attempts made to speak with service advisor without success. Up to 20 minute…read morehold time. Messages not being returned. Fed up. I need to schedule for warranty work within a certain mileage but unless I drive there in person, I'm screwed. Closest dealer to home in case car has to stay. Service on another car got the wrong oil. Not the usual oil as service history showed but the oil the tech "thought" the car should have at 4 times the higher cost.

Excruciating service center. Made an appointment (that they had available) for 9:30 AM for routine…read moreoil change, tire rotation, and engine light diagnosis. I send a text to the service rep at 1:45 asking for an update, he replies back an hour later saying he hasn't checked because he was at lunch. Never contacts me back. I try to contact him an hour later, still no reply. Call in to the service center, they transfer me to my rep, still no reply. I go back into the service center just to find out my car hasn't been inspected yet? Why in the world would you let me schedule a routine appointment for 9:30 in the morning if you weren't even going to look at it until I stepped on your toes later in the day? This is far from my fist bad experience here. I am the fool for even bringing my vehicle back here. Do not bring your vehicle in here to get it serviced, find somewhere else.

I recently purchased a Bronco Outer Banks from Car Source Auto this past Saturday. Overall, the…read moreexperience was mixed. My salesman, Hunter, was not overly pushy, which I appreciated. All of the staff I interacted with were polite and professional, and that made the process more comfortable. However, I do have several complaints. Before driving all the way from Virginia to Ohio, we agreed on an out-the-door price of $35,000. When I arrived, I was told the price had been increased by $500, and there was very little willingness to negotiate after the fact. That was frustrating, especially after making such a long trip based on a prior agreement. The vehicle itself was also disappointing at delivery. The Bronco was very dirty, had only about 10% oil life remaining, and was given to me with almost no gas in the tank. It also needs the window wipers replaced. When I brought this up, Hunter said he would provide a gas card, but I was only given $12, even though it takes roughly $60 to fill the tank. The listing said it had 55,000 thousand miles but when I arrived it has 57,500 thousand. While I'm happy with the Bronco itself and the staff was friendly, the pricing change, lack of vehicle prep, and minimal effort to make things right took away from what should have been an exciting purchase experience.

Our salesman was Will Dudley he was so nice and helpful. He did what we wanted him to do. It was…read morejust a good experience and they don't ride along when you test drive a car. I am very happy with the purchase.

Purchased a car from this dealership - they stated it was serviced by their mechanic for a check…read moreengine light related to ad-blue diesel exhaust fluid on a 2015 Jetta. No check engine lights hen purchased. Trailered vehicle home - first drive was to be dealership to get timing belt and transmission services since it has 180k on odometer. As I drove 35 miles to be dealer, repair that 614 cars did, caused exhaust system electronics part they replaced to short out since their mechanic didn't bother to route the wires the same way they took them off, melted on exhaust pipe next to wires they worked on. At time of sale - they stated if any issues with their work they did, just let them know and they'd make it right. I reached out. Received initial response asking for quote and pics from my dealer. Then ghosted. No response to texts or call - sent to voicemail after a couple rings (only called 1x, texted 3 over several day period). Caused $1500 in damages due to their poor service that was done so on top of price of car, I immediately am stuck with a $1500 repair bill. I asked they cover half which was cost of parts in my text. Also discovered they are committing tax fraud! I negotiated price to $5900 out the door - from $5900 plus ttl. They apparently changed sales price on receipt from total price plus tax to equal $5900 to a total price of $3500. Reporting to the Ohio tax office for tax fraud. Was a great experience in person working with these guys, too bad their mechanic made a bad repair and then the "good game" they talked at sale, was nothing more than lies. Guess if you are lucky and get a car without their mechanic making bad repairs, you are probably good but sadly that wasn't my case and watch the price info as these guys are shady.

I have bought 6 vehicles from CARS and been pleased with all of them. I have personally known Kelly…read morefor over 30 years and always found him to be honest and trustworthy. I can't recommend this firm highly enough!

Lots of variety when it comes to vehicles. Prices are decent, nothing over priced. The agent I…read moreworked with was super friendly and down to earth making my experience even more relaxing. It did take us a bit to figure out how to get into the dealership. Our gps mist of taken the day off. Once we got there the office vet nice and clean. They had the car I wanted to test drive ready to go. Very happy with my experience here.

Everyone here is so great! My husband and I felt like we were amongst friends! We are so happy with…read moreour vehicle and looking forward to doing more business in the future!

Very adequate variety of auto, sun's, trucks, sports cars and luxury vehicles. Great service with…read moreno pressure.

10 months later discovered that the car they sold us was in an accident where the damage was not…read morefixed but covered up. Bent crash bar, leaking radiator, other parts damaged, but they slapped a used bumper on over it and sold it without disclosing the damage. Hyundai across the street mentioned it would be $8000 in repairs and that they often see scammy practices by Auto Boutique, like swapping transmissions between incompatible used cars. Avoid this place.

I will NEVER use Bills on Broadway again. Overpriced and charge for services not being completed…read more Took my vehicle there last summer and this spring for AC issues. Both times they said they couldn't find a leak, recharged it and replaced the lines. Charge only held less than a month this year, so took it back for a third time. They now said I had a cracked condenser and only noticed it when they took off the plastic shroud that covers it up. So the past two times they did NOT do a complete total A/C inspection after they said they did, and cost me a total over $2,000. They said to recharge and replace the condenser would be another $2000. Went and picked up my truck, took it to another local automotive shop, and fixed it for $800. Please be careful with this shop.

I'd never return to this place, charged me more than the dealer to do brakes on my car.read more

I absolutely HATE to give 1 star reviews. But I also hate to be lied to. Here's what happened…read more My husband and I needed a new car. His car was a piece of crap and needed to be replaced ASAP. Through some friends my husband had worked with they gave him the name and number of a sales lady that works here. We gave her a ring and talked with her a little bit about the types of cars they had available. My husband was SET on buying a Magnum. We specifically ask her if they had some available on their lot. She said there were at least 3-5 available we were more than welcome to come test drive them. So we head out. ALL THE WAY TO THE WEST SIDE (we live no where near the west side by the way). 30 minutes later we arrive and guess what. NO MAGNUMS. There are no words to describe how INFURIATED I was. Why would you lie to someone like that? You lying to me will get you no where and I MOST CERTAINLY WILL NOT line your pockets with commission money. We test drove a couple other cars that were not Magnums. Then I looked at my husband and said why are we even here. They lied to us, they don't have what we want. Let's just go. So we did. And we did buy a Magnum from a dealership right around the corner from our house. We will probably never ever be back.

Terrible "service"! I bought a new RAV4 from Coughlin Toyota. Great buying experience. I had an…read moreissue with a window seal and some questions about alerts and the navigation system that were not addressed in the manuals. I scheduled an appointment with Toyota West since they were close to my work. Dropped it off and after several hours I returned to check on the progress. I was told to go back where I bought it and read the manual. WOW is that service or what. Of course I wrote a bad review on the survey that Toyota sent me. This prompted the assistant service manager to call. Unfortunately I couldn't take the call but called him back the next day and left a message. Then the next day left another message. Still no reply. This prompted me to talk to my daughter, another new Toyota owner. We looked at her service invoice. She took it in for a brake issue. Mind you brakes stop a moving car and are kinda important. Well Toyota west said they test drove it for three miles and found nothing wrong. I just don't understand why the miles in and out for service only showed one mile? Maybe they drove one mile forward and two backward. HA HA I know it's a bad joke but that's what the "service" department appears to be, a bad joke. I will not go to Toyota west for "service" or to purchase any automobiles in the future. I would advise to stay away from the entire "auto mall" complex since they don't care about quality customer service. Sites like Yelp are the best way to get information to the consumer.

Simply outstanding. Don and his team have always don a great job at fair prices. He has fixed all…read moredifferent kinds of issues with several of my cars, older and newer. I have been a customer of his for years. Kind, professional and polite service.

Diagnosed our car and fixed the issue for over $800. We paid add picked up the car from Dom and…read morewhile driving on the freeway it broke down again. We towed it back to 3D and then they informed us it was the engine. No refund, discount or apology and he wanted $6500 for the new repair.

Always great service every time I go! Most of the time I opt to drop off my vehicle and take the…read moreshuttle to work. That way, I'm not waiting. If you choose to wait, you will get updates on your vehicle by text. I would highly recommend taking your vehicle here for service!

I paid $248 diagnose. What they recommended was not even the issue. Bad experience. I am never…read moregoing back there again.