What can I say? I called in to check on the status of a car - and unlike other dealerships which…read moreinsist on pairing you to a sales person, setting up appointments for the illusions that they're *soooo* busy and they don't have time for you otherwise... they won me in the first phone call by saying "no, you don't need an appointment! Come right in, when you can!" I was thrown off with them being next to the car rental place - at first I thought they were closed. I dealt with Art - who was extremely friendly, up-front, and went over the details with me over trading in my old car, and with the car I was looking at. I test drove. It was everything I was hunting for - and he went above and beyond getting all the paperwork in order for me. I didn't know what to expect from a car buying experience - but with all the dealers I've dealt with in my hunt recently? Art out-shined them all.

He tenido una experiencia negativa. No se me ofrecieron opciones viables y se me solicitó un pago…read moreexcesivamente alto. La atención fue deficiente y la gestión carece de profesionalismo. Considero que la publicidad es engañosa, ya que se afirma que el historial crediticio no es relevante, lo cual no es cierto. Posteriormente acudí a otro concesionario donde sí recibí orientación adecuada y logré obtener mi vehículo sin inconvenientes.

They have some great deals on late model cars. I haven't found the right one yet, but I am…read moredefinitely going to buy one from here. Very friendly sales person and very negotiable. Best deals in town.

From the owner: Buying and selling used carsread more

I came in for a recall service and was told it would take about 2 hours, but it ended up taking 24…read morehours to get my car back. Delays happen, but there wasn't much communication once the timeline changed. I was also given a list of recommended services that I had already completed, which made it seem like the vehicle wasn't thoroughly reviewed. The recall itself was completed, but better communication and a more careful inspection would improve the experience.

This is the BEST dealership in Ohio. From our sales experience with Hassan, to the entire service…read moreteam, nothing short of exceptional. Top tier customer service, perfect communication and they have a customer for life!

The best Hyundai dealer I've ever dealt with. Reasonable and not pushy. Listens to your needs and…read morerecommends different options. No pressure and easy to finalize the details.

Germaine Hyundai has been a headache every time I've gone…read more You schedule service weeks in advance to be done only to get there and wait an hour and be told "sorry, we don't have the part in for this. You'll need to reschedule for a few weeks later." If you give them your actual address and phone number as they insist when you first go there, they will send you spam every week. I've asked multiple times to be removed and last time was told I was taken off but to give it a few weeks. 6 months later I'm still receiving their spam to get an oil change on my electric car. A few months ago I bring one of my Hyundai's in for a coolant light that kept popping up. I'm told I need to pay $800 for a flush. Proprietary coolant. Special flush machine. You know.... So I pay for the flush, as well as the diagnostic to come to that conclusion. Bring it in a few weeks later because I notice the coolant is low, and they top it off. A few weeks ago I notice the warning light again, check the coolant and it's below the minimum. Yep, leaking coolant. I call, tell the service rep that I've been in for this issue previously and the coolant is leaking. I bring it in, they ask $250 for another diagnostic, $7,000 for a repair/replace of the radiator, radiator housing, coolant, flush, and damage to the crash bar. It's all bent up from an accident. "Why wasn't I told about this the last time it was here and I paid for a diagnostic?!?" Whoops, Germain Hyundai is not sorry. No apology given, just deflected blame on the service coordinator that's no longer employed. I asked why I have to pay a diagnostic again when I already paid for it and they failed to actually properly diagnose the problem. *crickets and blank stares* Germain will charge you exorbitant dealership prices for service, but the above is the sort of quality you can expect there. I would love if they showed accountability and care towards their customers, but that's not how Germain operates.

I love my "new" car! Kenny and team went above and beyond in getting me exactly what i wanted, even…read morethough they had to buy it from a different state. it's perfect! A 2023 Nissan Altima SL with only 15k miles! Kenny was super helpful and knowledgeable throughout the whole process. He wasn't pushy and didn't rush me into the decision. Everyone at the dealership was welcoming and kind. They even let me rent a vehicle while i waited for my Nissan to deliver from out of state. These guys are great, and i highly recommend them to anyone looking for a new or used car of any kind.

I'm pretty unhappy with the level of customer support I've been getting from the service depart…read more Everytime I tried calling no one would pick up (and this wasn't just lunch, it was at least a dozen times over two days). They promised my car was going to be ready today, but I have no idea if that's still the case or not, I can't get a hold of them. Also been playing phone tag about a key fob needing to be replaced. Apparently, they couldn't tell me the full price when I brought it in and have been to play phone tag about that as well. I'm going to give their buddies up at Ricart Chevrolet a chance next time I need service.

Excellent experience with Auto Boutique! We sold them our vehicle and the communication from the…read moreinitial conversation was top notch. The price offered by Auto Boutique beat all of the competitors, the process to sell was incredibly easy. We live in Cincinnati and I worked with Noe to get everything squared away, including pick up of the vehicle. The transporter team was on time, kept in communication on when they would be arriving and were incredibly friendly. They did a thorough inspection of our car upon arrival, a quick test drive and we signed the sales paperwork and they were on our way. I could not be more pleased with the ease of the process, kindness of the entire team and efficiency of the transaction.

10 months later discovered that the car they sold us was in an accident where the damage was not…read morefixed but covered up. Bent crash bar, leaking radiator, other parts damaged, but they slapped a used bumper on over it and sold it without disclosing the damage. Hyundai across the street mentioned it would be $8000 in repairs and that they often see scammy practices by Auto Boutique, like swapping transmissions between incompatible used cars. Avoid this place.

Buyer Beware - Georgesville Nissan (Columbus, OH)…read more I do not recommend buying a vehicle from Georgesville Nissan. The staff is rude and unprofessional, and their customer service is extremely disappointing. I purchased a 2026 vehicle, and within two weeks warning lights started coming on. Instead of taking responsibility or standing behind the vehicle, they attempted to charge me $1,800 for repairs on what should clearly be a warranty issue. To make matters worse, the managers refused to speak with me or make any effort to resolve the problem. No accountability, no concern, and no customer care after the sale. This dealership will sell you a defective vehicle and leave you on your own afterward. I would strongly advise anyone considering Georgesville Nissan to take their business elsewhere.

Nick C. was excellent to work with! He made the whole process exceptionally easy and was so patient…read moreand kind to my kids who were with me. No pressure sales approach, helpful, enjoyable to chat with, and kept things moving quickly. Highly recommend asking for him if you're in the market!

Always excellent and friendly service. I've purchased several cars from Hatfield Used Car Center…read moreand have found what I've wanted at a very good price without a hard sell. They stand behind what they sell. I'll buy my next car from them!

Always a good experience from start to finish working with Hatfield Used Car Center on both of my…read morecar purchases. Thank you!

They are ok if you like rebuilt cars! one saved my life i recommend! They did not trust me with…read morethere nicer cars so im ONLY giving them four stars!!

JUST DON'T ............ Bel-Air My Son bought a car it ran for one week then they wanted us to pay…read morefor the diagnostic and $1400 to fix it just don't