Hello everyone, please do not send anyone to this circus. They provide nothing but lies, and…read moreneglect and if you are competent and can advocate you will get discharged by this clan witj absolutely no discharge plan. This is a disgrace of an administration. There social worker Sherlock is not only two face he lies. There Educator Amy not only two face but she has a problem with listening and she lies. Ive been working the medical field for 31 years and I would not feed anyone false information. If you have questions or feedback I will be happy to reply.

This was my second experience with Encompass of Concord, NH. Both for foot surgery recovery. I was…read morein pretty tough shape upon my arrival both times. Where they are located right on the Concord Hospital Campus, this was helpful. I was in no shape for a long ride ANYWHERE. They had me settled and medicated for my pain in no time. I'll just say this, the staff to patient ratio is amazing. Their quality, the same. I will never go anywhere else. Like folks say, if it works, don't fix it. Quick note on the food there. I'm a diabetic. I'm 6' 8" tall, over 300 lbs., and 67 years old. Because of my poor health (no surprise) I've had to give up smoking, drinking, etc... What's left...? Food, dining, cooking, etc... Yes, I'm pretty obsessed with my mealtimes. After a couple of "miscommunications" at the start, this team of food pros really came through for me. Once they figured me out and what I was HOPING for, they delivered. That's a first for me. We went high on the proteins and veggies. I couldn't have been happier. I didn't want to go back home. They never treated me anything like a, "oh no, it's YOU again!" Folks, if you can be a pest from time to time, their splendid treatment of me is RARE. Bottom Line! I'm not easy to take care of. They made it look easy because of their COMPETENCE! An important word these days. Some have no idea what it even means. Well these folks do and I couldn't have been happier there.

If I could rate this less than one star, I would…read more My 64 year old mother went here briefly for about 3 weeks after having had a pacemaker with a defibrillator installed into her heart. She's a severe cardiac patient on many medications. Upon arrival, this past July 18' - she was admitted into a room in the middle of a hot summer day and there was NO AIR CONDITIONING. She has congestive heart failure. Being in a hot room can make it hard for her to breathe. That was the first issue. Second, she has four diet restrictions - low saturated fats (her heart failure + cardiovascular disease) low sodium (heart failure) low to no potassium (kidney disease) and low carb (diabetes) -- any nursing home or skilled nursing facility should be able to meet any type of dietary restrictions of a patient. There should be no question there. They offered her hot dogs, egg salad, Cheetos and canned peaches in syrup one night as dinner options. There was nothing on an entire schedule of daily meals that she could have. She ended up sticking to literally salads and grilled chicken breast for lunches and dinners and for breakfasts, I had to provide her choices. I had to bring in egg whites, yogurts and fresh foods for her to have because they couldn't provide anything but iceberg lettuce and grilled chicken. The staff - some were friendly, some were not friendly and most were unknowledgeable. They often had to ask me how to dress and change a foot wound she had when her release paperwork from the hospital gave the orders. I didn't like that if I wanted to call and check on her, I barley got anyone that spoke English and ONE TIME THEY LIED TO ME. I called (full knowing my mother was awake and due her pain medicine and heart medicine) because I had just spoken to my mom on the phone. It was about 1am. I called and asked how my mom was doing and they blatantly lied and said "She's doing great! She's asleep now." I said, "That's funny, because I just hung up the phone with her and she hasn't slept a wink yet and has told her nurse that she's in a lot of pain and been due for pain medicine." I had to jump down the throats of so many people to make sure my mom had some decent level of care. Now, I'm not an A-hole. I'm a laid back, easy going person but if you cannot do your job and provide a certain level of care to patients that NEED it, this place should be shut down and those people need new jobs. One employee argued with me when she tried telling me how something was done for my mother and I told her, it should be done this way because it was possible to do and that's what she was used to and she raised her voice to me, talked DOWN to me and I fixed that real quick and let her know that she is never to talk to me like that ever again to which she promptly apologized and realized that I'd literally take the matters into my own hands if need be and speak to a higher up -- which we did anyway, about our entire stay.....and it didn't change a damn thing. What really scared me is that twice, I had to stop a nurse from giving my mother units of insulin THAT WERE NOT DUE to her and a heart medicine that wasn't on my moms list. TURNS OUT, it was for ANOTHER patient with the SAME first name (but spelled differently) TWICE this happened and had I not been there to stop it, my mother would have taken medication for a different patient! So many days I'd be in and out of my mothers room and I'd see patients in their wheelchairs planted in front of the TV for hours on end in the same position - some with drool and others just asleep. These are people's parents, aunts, uncles, brothers, sisters! The way this facility handles their care is repulsive and there's NO WAY in HELL we would EVER return here. If you have a loved one, DO NOT BRING THEM HERE. If you have any questions, please reach out to me! I spent sun up to sun down in the facility while my mother was here - so I saw a lot.

They lie about their attempts to contact family(I received a voicemail claiming they'd tried…read moreseveral times but they had never called), won't pick up the phone when you return the call and will not care for the patient properly at all. Leave only people you want to die miserable there

This place should be closed down! Go to Presidential Oaks or Encompass - only those who you wish to…read morepunish should go to Harris Hill! It is unsafe, negligent, unprofessional, and that is putting it kindly. While most of the administrative workers were friendly they were either underqualified, overwhelmed, or just pretending to care because their practices were appalling! Amy, Josh, and Christine should either undergo lots of training, or find a different profession. I know it must be extremely difficult to work in their profession, but it's a big deal - the physical and mental well-being of others, and lives are literally at stake. This facility is in dire need of new administration/leadership! My father was there for rehabilitation for a little less than a month. Nobody manned the entrance, admission paperwork was signed upon discharge, my father had an activated DPOA (which they activated - and I did agree) and yet they had him signing legal forms. Additionally, he was not taken care of (the exception is the therapists - they seemed to do their job). My brother and I tried our best to be positive but when your loved ones' hygiene is neglected, basic needs are not being met, and it takes 30-45 minutes for patients to get a response, it is unacceptable. It never occurred to me, until about a week in that my father had not had his teeth brushed or been bathed. When I inquired, they said he hadn't asked. He was a fall risk (so he was not allowed to get up without supervision), and was dealing with severe cognitive decline (hence his reason for being there). Additionally, he was almost always covered in urine. He shouldn't have to ask for basic care. The room my father was placed in was dirty; other people's items were stored in his closet, behind the door, and in the corner of his half of a small room. I would wipe down the table that my father used, his sink area, and the floor whenever I visited (it was always sticky - EW!). At discharge time (despite it being planned over a week in advance), the paperwork hadn't even been started. It took hours! Additionally, they provided an insufficient amount of meds upon discharge, which was a headache and a blessing; since the meds should have been covered by insurance but it wasn't because of the paperwork they had my father sign (again - he had an activated DPOA). I realize this is a lengthy post, but the issues with Harris Hill were endless. I am a caretaker for 4 elderly adults, and I have been to several rehabilitation centers; fortunately, the wretched conditions at Harris Hill are not the norm in other facilities throughout the state. It is hard enough to see a loved one have to battle through the physical and mental challenges they face, but to provide a facility that is less than substandard is disheartening. Please note, in addition to the therapists, Julia (social worker) was a delight to work with. She went above and beyond trying to resolve the errors of others. Harris Hill should be filled with more people like Julia.

I am 74 years old and I was a patient at this horror place when I was 13. They were cockroaches in…read moreour food I saw an epileptic girl left on the floor during a seizure and the staff was downright cruel.

Boo to the government for cutting funding on this state psychiatric hospital. Many units are…read moreclosing or merging due to budget cuts so now they are down to around to a 150 patient capacity or so. The hospital monitors and treats patients (from pedi to geri) and most are acute cases. It's a bit outdated (technologically and aesthetically), but the staff is experienced.

My Mom originally moved into their Retirement Living and regained 5 years of her life. She enjoyed…read moresocializing, the meals, the hairdresser, getting her nails done, the complimentary housekeeping and laundry, and the very nice people. We were blessed that she was able to stay with the same people by having a stay in their Rehab Center after a fall, moving into their Assisted Living, and, eventually, accessing their End of Life program. They did her nails the night she passed. Wonderful people!

My 88 year old Dad lived here in an independent living apartment and now is in the nursing facility…read moreand my experience with everyone at this facility has been exceptional - very caring, helpful people. I have no complaints whatsoever about how my Dad is treated there.