Needs some cleaning. A little rough around the edges but still it was ok. Thanks read more

Service was the greatest. The person took really great care of my son's car and my Gbabys car seat that really needed cleaning. For the price it was so worth it. So, I received great service for my bucks. read more

Granted that I brought my car in at 4:10 when they close at 5:00, but I was highly disappointed with the fact that the windows were smeared very badly and water streaks were down the entire outside of the car. read more

Not a bad spot to do a hand car wash for the money. it's sort of tucked away, a bit dirty and worn. It could use some sprucing up. But I'd go back. read more

Not sure why so many are nit picking this place. Owner on site, very clean rest rooms, hard working staff. Been coming here for about 10 years and never ever disappointed. We get the ultimate car was for $44 and our SUV is spotless and smells great. Inside of car was great with sparkling windows. The place is extremely efficient and the grounds are very nice with both inside and outside seating. read more

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This used to be my go to car wash but the last 3 car washes have been horrible. The staff that cleans and dries the cars are lazy, they lightly wipe your car, don't use the air hose to blow off the residual water. It's annoying that I have to spend an extra 30mins at home having to clean up what they didnt. read more

I have tried to stop by for a car wash for 2 consecutive weeks. One time on a Monday and one time today on a Sunday. It's closed. If you are not open at a certain day and time or due to weather conditions you decided to closed please update your Yelp hours promptly. Also if you are closed on Mondays in general, please update your business hours on Yelp. I'm frustrated because I have tried to stop by on a weekday and weekend and it's both closed. Please update your business hours at your earliest convenience. Thank you. read more

I had an extremely upsetting and unacceptable experience at Pleasanton Hand Car Wash. I will not be returning and would not recommend this business based on how I was treated. I noticed the cleaners using products on my car that I did not believe were appropriate, so I raised my concern. Instead of handling the situation professionally, the owner became extremely rude, disrespectful, and aggressive toward me. What disturbed me most was the way he began yelling and shouting at me. As a woman standing there being screamed at by a man in such an aggressive manner, I felt intimidated and physically unsafe. His behavior was so aggressive that, in that moment, I genuinely feared the confrontation could become physical. A business owner should be able to address a customer's concern without yelling, intimidation, or disrespect. Customers have every right to question what products are being used on their vehicles without being treated this way. Regardless of the disagreement about the car wash itself, the owner's behavior toward me was completely unacceptable and unprofessional. No customer should leave a business feeling threatened or unsafe simply for speaking up about how their property is being handled. I will be taking my business elsewhere. read more

I've been coming here for over 4 years, mainly for the convenience of how close it is to my house. They do a decent job, never the best because I always have to go back behind them, but it's pretty decent enough to drive around. I recently went and got my car washed and I left the sunroof cover open. When I got home, I saw there were large finger prints on the glass. I didn't think too much of it because, again, I'm used to going behind them and wiping additional parts down because they missed it. When I went to close the sunroof cover, the left side of the cover was broken off the latch so the cover couldn't close. I called them immediately and spoke to the lady at the cashier, she said a manager would call me the next day. They never did. It was a long holiday weekend, so I wanted to follow up the following business day. Called again and spoke with a male cashier and he told me "We're not responsible for any damage, good luck". WOW! My friend took my car in today to speak with the owner, and the owner completely lashed out and disrespected him in front of everyone, including customers. Yelling, screaming, and very belittling. Accusing me of lying and insulting me and my car. This is how business is conducted here. Absolutely disgusting. If I could give 0 stars, I would. What a piece of shit. read more

Pleasanton Hand Car Wash - sunroof - Car Wash Near Me - Pleasanton, California

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Nice and quick. Fair price for the quality of work. Very professional operation. Wish they opened earlier .

I've been a loyal customer here for over four years. Even though the wash is rarely perfect and I usually end up doing extra cleaning at home, I've never complained because I deeply respect the owner, Bruce. He is a classy, professional gentleman who built a great business and always treats customers with respect. Unfortunately, my experience today was completely unacceptable. I paid for the "Ultimate Car Wash," but the whole process took less than 10 minutes from drop-off to pick-up. When they said it was ready, the trunk was still full of sand and there were obvious spots all over the exterior. I brought this up to a young man who I believe is Bruce's son, but he refused to fix it, claiming I needed a full detail instead--a lazy attempt to upsell without even delivering the basic service I just paid for. An hour later, I noticed the windows and interior were still filthy, so I went back to speak to the manager (the son). He tried to avoid me at first, but when I showed him the issue, he became arrogant and defensive, telling me he "didn't need to hear this in front of other customers." To top it off, as he walked away, he cursed at me. It breaks my heart because Bruce worked so hard to build this business, but his son is incredibly rude, low-class, and arrogant. After years of bringing my business here, I will never return. I strongly recommend looking elsewhere for a car wash. read more

New owner / management? NOT GOOD! $45.99 for an ultimate wash: Yes - I expect the windshield to be clean (inside and out; not with streaks and glares that become apparent as I drive away) Yes - I expect the car to be vacuumed and look like it was vacuumed (the car mats, the console, and the cup holders) Yes - I expect the dashboard to be cleaned (and not contain the same dust that I drove in with) Yes - I expect the treatment on the wheels to cover all the outward facing rubber (not just 25% at best) Yes - I expect the side mirrors to be cleaned I was there at 3:30 PM on a Wednesday when there was only one other car and three men available to do the finishing work. Def not worth $45.99!!! read more

They never do a good job Always see the car is dirty. They're not gonna clean. They just take your money. And do rush job They're not read more

Pleasanton Hand Car Wash - This is Derrick clean - Car Wash Near Me - Pleasanton, California

I just spent $49.99 to get my car washed and interior cleaned....save your money! Both the exterior and interior done poorly. I know it wasn't detailing, not expected. However, at that price I expect they car to be cleaner. I'll never go back at that price again! Other spots in Dublin cheaper and do a better job! read more

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Starts when you first pull in. The owners are very pushy about trying to upsell you. I only wanted a hand car wash. They kept trying to get me to agree to a detail cleaning that was like $200 and told him no. Then my car when I'm done with it I'm looking at the car and there's still so many spots for dirt is still there the windshield and some of the side mirrors are still dirty. They didn't vacuum underneath. The mats just doesn't feel like they do a good job. read more

I've been searching for a new place for car washes and decided to give Pleasanton Hand Car Wash a try. I'm really glad I did! The owner/manager was super helpful and the staff were hard working & careful. Got the $45 wash and loved the result on my CRV. Also felt comfortable in the waiting room/ restroom areas which were clean and a reflection of the business itself. I'll be back! read more

Bad service charged me almost $50 bucks, this what I got. Pictures speak for themselves. Trash left in the sat as it is and foot prints left the same. read more

Pleasanton Hand Car Wash - Cup holders not clean at all - Car Wash Near Me - Pleasanton, California

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I had a full interior detail done and couldn't be happier with the results. They did an amazing job, and my car looks and feels brand new. Every surface was spotless and I highly recommend them. read more

Took my Tesla Model 3 here and left disappointed. The interior was far from clean: smudges on the mirrors, a dirty console, and crumbs still on the seats. For what they charge, the attention to detail just isn't there. I don't usually write negative reviews, but I'd want to know this before spending my money here. Would not return or recommend. read more

Pleasanton Hand Car Wash at Pimlico Drive in Pleasanton. None that I like with that establishment, except that it is close to where I live. The services are expensive, and they only do a mediocre job. The worst part is that their website says they're open from 9 AM to 5 PM. One time I went there at 3 PM, they were already closed (that was last Friday). Today, I called (since I'm only 10 minutes away) to see if they can accommodate me if I get there close to the closing time. The receptionist asked the manager, and the manager said that if I get there even a little bit after 5 PM, they will accommodate me. I got there a minute before 5 PM, and they were closed. I told the manager about the call and just said they are closed. That's a major communication problem: the call and the information on their website. I will not consider coming to this car wash ever again. Zero stars for me. read more

I took my car in for a wash this morning. It wasn't busy. My car is white so you can't miss the dirt. I had to tell them to clean my Windows inside and out. Not sure what the was thinking when doing his job. I will never go back. Very disappointed and expensive. A drive through would have done the same job. read more

Do not come here! This was my first and last time. Do not make the same mistake i did. This was the worst experience and encounter i have ever had with management. I paid $50 to get my car handwashed close their closing time. The service seemed decent and the young manager was friendly but the next day when I was driving in the sun, I seen marks all over my windows so I decided to call and see if maybe they wouldnt mind rewashing it. As soon as the Manager (older man) got on the phone he was very rude and stated it was calcium from sprinklers. I did not understand how he could make such a conclusion on the phone? I stated I was not around any sprinklers so he rudley told me to come in to "show me". As soon as I arrived I informed him that i did not appreciate him talking to me in such a disrespectful way, he stated that i dont know him and thats him. Once I showed him my concerns, he said he was correct over the phone and it would cost me an "arm and a leg" for them to clean it. He then ordered his employee to spray my car with windex so he can "prove a point" so I can apologize to him. At that point I knew I was wasting my time and patience so I told them to forget it and got in my car to leave. As i am trying to back up, he stood behind my car to not let me leave! He then told his employee to spray my car after I clearly asks them not to, I had to again get out of my car and ask them to stop while telling him this was the worst experience I have ever had and I will not be recommending this place to anyone. As he stated "he does not give an F". I not only was so angry for being disrespected, but it made me think of how horrible he must talk to and treat his employees. I pray that no one gives this man their buisness. read more

One of the worst customer service experiences I've ever had. I paid $44 for a car wash and my car was not even fully washed--there were obvious mud stains still on the mirrors and windshield. On top of that, they damaged my windshield wiper, which was perfectly fine before coming here. When I called to speak with the owner to address these issues, it somehow got even worse. The owner was extremely aggressive, rude, and completely unprofessional. Instead of taking responsibility, he raised his voice, acted hostile, and actually threatened me. This is not how any business--especially one dealing directly with customers--should operate. Overpriced, careless work paired with an owner who is bullying and intimidating when confronted about mistakes. If something goes wrong (and it likely will), expect to be treated horribly. Do yourself a favor and stay far away from Pleasanton Hand Car Wash. read more

Today you had the chance to be polite and simply say, "double check that the right service is circled the next time you visit" and that would have ended the simple conversation with me saying, "ok, thank you, I will be more careful".... But instead, I was yelled at, ridiculed and embarrassed in front of your staff and other customers. Now, I have been a good customer, over 5 years, with two vehicles and I visit regularly... That's $100.00 a weekend when I bring both cars to your car wash. I am disappointed that someone, who can be such a nice gentleman can turn in to angry old man so quickly. When I spoke to the staff, they apologized on your behalf... Isn't that embarrassing for you? I am sorry for them that they feel the need to apologize for your terrible attitude and treatment today... In closing, I see that others have had poor experiences with you as well... Such a shame... Goodbye. read more

Fast, friendly, and my car came out spotless. Best wash I've had in a long time. Close to the outlets

Decided to give this place a try and I'm a bit meh. $46 for a car wash is steep plus I tipped. Car was still a bit dirty and my glass windows still had a weird film on them. Mats were still dirty. Free coffee for patrons and lots of seating areas. It wasn't busy but it took almost 50 minutes for my service. I know it's a good thing not rushing but don't come if you're on your lunch hour. Bunch of random stuff to look at and greeting cards while you wait. Overall not sure if I'll come back. read more

Pleasanton Hand Car Wash - Car Wash Near Me - Pleasanton, California

While they did a great job, waxing the car and getting the great majority of the interior clean, it was also a bad experience on three counts. One, they missed vacuuming a section between the seats, and it wasn't until I drove away that I noticed lots of obvious debris visibly showing. Second, after I generously tipped one of the two guys who had finished my car, he rudely snatched the money out of my hand, and then gave a nervous look toward the other guy before I realized what he was doing - - he wanted to conceal the tip so that he didn't have to share it with the other person. Third, it wasn't until I'd driven it all the way across town that I realize the driver's floormat was missing, so I had to make a second trip. To top it all off, I didn't even get a decent apology after I drove all the way across town to pick up the missing item, and they didn't offer me any discount or anything on future service. Clearly they are all about making the short term sale, and not about the long-term relationship. I realize it's difficult to manage small businesses which is why I try to explain all this to them in a nice way, but they were just nonchalant about it. I guess I need to go elsewhere. read more

I stopped taking my vehicles to this location after I got complained to the manager. They don't do a good job cleaning the interior when you're paying $50 for a wash and interior. He suggested I pay $300 for an interior cleaning as a solution. Paying $50 for a car wash and interior cleaning is more than reasonable and the expectation that they actually wipe down the interior panels is common sense. read more

Prices are ok I paid for a hand wax it looked ok but it lasted very little maybe the product is not super good quality but service was good car looked cleaned some spots left dirty on the carpet vacuum was ok read more

Pleasanton hand car wash did a great job on my car recently. I had parked under a tree in downtown Pleasanton overnight and, the next morning, I found my car covered in tree sap!! Please see the pictures of before and after. It was so bad that I thought I was going to need a new paint job. I drove straight to the car wash and discussed situation with the owner of the car wash. He said it was very important to get the sap removed immediately to avoid any damage. He got my car right in to get it washed and did some extra treatments to get all the sap off. They were super nice and responsive, and the results were awesome!! I would highly recommend this place! read more

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Should've read the reviews before going here. The owner is rude and manager is even worst. They force you to upgrade when its not needed. They damaged my car, when I called to talk to them about, the owner started calling me names. Just go somewhere else. read more

I brought my brand new truck here for a wash. I left with these massive scratches in the windshield. I don't know how it's even possible to scratch a windshield that badly with a rag, unless the guy cleaning it was wearing a watch or ring or something? Who knows. In any case, I'm now going to be spending hundreds of dollars to replace the windshield because the scratches are right where I need to look out to see the road. I'm hoping I don't find similar scratches in the paint. Needless to say, I won't ever be returning. read more

Pleasanton Hand Car Wash - Windshield scratches - Car Wash Near Me - Pleasanton, California

Car was still dirty after wash. It was not vacuumed or wiped inside. The rims dirty and still had bugs on car and dirty water spots where they didn't dry car but wasnt clean. I asked the man why the car wasn't clean or vacuumed? His response was you bought the cheap wash that was $35.99. Regardless of what package I bought, shouldn't the car been cleaned? I have the pictures To dispute this poor service. I will be contacting my bank to dispute this charge. read more

Pleasanton Hand Car Wash - Dirty Rims - Car Wash Near Me - Pleasanton, California

Did the $45 package. Somewhat expensive but you will have a Very clean car after they are done.

I've brought my car here before and it's been cleaned okay - ish. However, today I feel as if I've just wasted $50. They did not wipe down the seats, there's still dust all over the interior and most of it looks untouched. I asked them to clean a few spots I noticed right away but now I see even more dirt. They also did not spray the air freshener. Very unhappy and will not be returning. read more

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Skip this place. Wish I had read the Yelp review ahead of time b/c the comments about terrible service are consistent. The car wash wasn't even busy so I don't understand why they skipped on Vacuuming, wiping the seats, and dirty windows. Will never return. read more

I'm a regular at this car wash and consistently have great service. I totally don't understand why all the low reviews. If I bring issues to their attention they take care of it. And the owners are super friendly and kind. Don't let the bad reviews stop you from coming in. read more

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If you are looking for a great/excellent car wash, go elsewhere. For a $45 car wash this was very disappointing. Good: Hand wash compares to other machines wash at other places. The bad: Poor vacuuming job. Poor drying job. Poor interior cleaning. read more

My car was not cleaned properly they didn't even vacuum inside dirt was visible everywhere door pads had stains on them read more

Pleasanton Hand Car Wash - Car Wash Near Me - Pleasanton, California

Took my Jeep Wrangler in for a hand wax. The prices on their sheet list mid size suv $99, full size for $109, wash included. First employee quoted $99, then walked away. Another employee then came over and told me it was $140. Even though I pointed to their listed prices for the service that I wanted, he would not perform the service at the price in their sheet. Not sure if it's a scam where he overcharges people or that he just felt like charging me more for some reason but I didn't feel comfortable with them taking care of my vehicle and I drove away, I won't be going back. There's several other car washes nearby that are honest. read more