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    Pleasure Island

    4.7 (12 reviews)

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    2 months ago

    We parked our car there over the holiday and they were supper nice and accommodating!!!! We will definitely be using them again.

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    Review Highlights - Pleasure Island

    The banana boat ride to and from the boat was included and lots of fun!

    Mentioned in 3 reviews

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    Gulf Shores Power Sports & Marine - Boat after 5 1/2 weeks at GSPS service department

    Gulf Shores Power Sports & Marine

    2.1(46 reviews)
    4.0 mi

    Our experience with Gulf Shores Power Sports has involved an ongoing pattern of poor communication,…read moreexcessive delays and inconsistent information across several warranty matters. There has been significant employee turnover, making it difficult to know who is responsible for an issue or whether prior commitments will be honored. Phone calls and emails frequently go unanswered, promised follow-up does not occur, and the information we receive often changes depending on which employee we reach. On more than one warranty repair, we were told that our boat was "next in line," only to later learn that it was not or that another customer had been placed ahead of us. We have also experienced excessive waits for warranty work without dependable updates or clear explanations. The most recent issue involves the warranty replacement of a rusted and unstable trailer. In February, we were told we were next in line. In June, we were again told we were next in line. As of August, we still have no reliable information about when the replacement trailer will be delivered. Because the existing trailer is rusted and unstable, we have been unable to safely use our boat. Instead, we have continued to receive unclear and changing information about the replacement process, payment arrangements and whether our boat and new trailer will be released promptly after the transfer. The greatest problem has not been one isolated mistake. It has been the repeated lack of follow-through, accountability and reliable communication. Based on our experience, customers should document every conversation, obtain all warranty promises and timelines in writing, confirm that extended warranties have actually been registered, and carefully review all terms before leaving a boat or other property with this dealership.

    The service department is extremely unorganized and lacking in personal service. They had our boat…read morefor 5 1/2 weeks for our 100 hour service, mister repair, tighten back anchor, and potential onboard charger. We never received a phone call for repair costs or updates. All communication was initiated by us with each call resulting in a "your boat is next in line" or "your boat should be completed by today". Due to cost we declined the onboard charger - twice. At 5 weeks we informed the service department that we would be picking up our boat the following Wednesday. We called again on Tuesday to remind them. The boat service was not completed - the mister pump had not been installed. The warranty director asked us to give them 15 mins. We came back 30 minutes later. Our boat was filthy. We can only hope the service was done correctly. We will never use this service again and do not recommend them.

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    Gulf Shores Power Sports & Marine
    Gulf Shores Power Sports & Marine
    Gulf Shores Power Sports & Marine

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    Sea View Tours

    Sea View Tours

    3.4(5 reviews)
    9.2 mi

    Fun! We chose the 9:30 PM time slot and it was a unique…read moreexperience. Paddling in the dark & not being able to see anything in the water added to the fun. Once arriving to the little island, we began exploring the things that make their home there. Waylon was an EXCELLENT guide. I felt like I was in a marine science class - the explanation about each species was so interesting. A word of caution that have kayaked before- the kayaks seem more like a cross between kayak and canoe so it was a little more challenging to paddle/steer. It did not detract from the experience ... added a little frustration for one of us and a lot of laughter from the other.

    I booked this experience for my fiance and I and was really looking forward to it. First, I did not…read moreknow when booking that you were booking per kayak, not per person, so I payed more than I needed to because we only needed one kayak. Our guide said he would check in one and would reach out to his boss to see if we could get a refund for the other. My fiance has kayaked before, I have not, but we were both very nervous. Our "instructions" were just a quick overview of which way to paddle to go which direction and we headed off. We very quickly after being sent into the water got pulled back by the current and got stuck between the boats docked in the marina. Our guide rowed past with the rest of our group and off they went to the island while we were stuck in the marina. We were holding onto the dock for dear life while other boaters looked on at us and it took at least 10 minutes since the group had left before I got a call from our guide asking where we were. He finally came back to us to help us out after I had already climbed out of the kayak onto the dock and merely said "sorry you couldn't make it out" before leaving us to get back to the group on the island. I have never been more humiliated in my life and I'm very disappointed that this is how our vacation ended.

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    Sea View Tours - Moon jellyfish

    Moon jellyfish

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    Pleasure Island - beachequipmentrental - Updated September 2026

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