We just moved to the area and bought a house. We had an issue with our AC thermostat on a 90…read moredegree day. I called Summers after being told by a couple other places they could help me in 3 days. The next 3 days we're going to be in the 90's. Summers said they could come out that day! They figured out the problem and did a temporary fix so we could get AC over the weekend and came back on Monday with the part needed to fix the furnace (prior owners HVAC guys did some ridiculous wiring that caused the issue). We also had them come back and replace 2 outside faucets and a leak in our ceiling from the water supply. Everything works great! They were on time or called to let me know they were running behind. I recommend Summers!

Called them for a relatively minor issue that I wasn't comfortable doing myself and they came out…read morethe same day. Resolved it and were on their way in under an hour. Will definitely use them again.

By far the best experience we have had in Bloomington-Normal when dealing with a plumber. Shane…read moreand Seth were professional, explained everything, were thorough, and did an excellent job. Great value and a leader in the industry in our community.

For the second time I called Covenant to help with an emergency problem and was told I'd have to…read morewait 5 days for someone to be able to help. The problem was toilet-related and I have only one bathroom. I do not need a plumber who can't help with emergencies!

They gave me a quote of $1800 to $2000 to install my Tesla charger next to the breaker box in my…read moregarage. The breaker was already installed, I was supplying the charger, they were only supplying the labor. When I had the same charger in my previous home it was done for $150 dollars labor and $53 for supplies (in that instant I didn't have a breaker to be used) it took that electrician less than a hour to complete the job. Be very weary of this outfit. I gave them one star as none is not available.

They dm'd me via YELP after a sent a request to a different plumber (I thought I was just doing the…read moreone, YELP sent it to FIVE plumbers). When i didn't respond they followed up a couple of days, then waited. They were willing to come out for an estimate on Monday, but I wasn't available. scheduled for Wed. Dustin reviewed what I needed (answering all my questions) , but did not have the parts on his truck. We agreed on a price and that he would come back the next day. Apparently the next day they ran into unexpected issues on the job before me. Let me know and we rescheduled for Friday. Job was done promptly first thing in the morning. Quick and efficient - cleand the area up completely. Workers were all very pleasant and knowledgeable. The delays dropped them from a 5 star rating.

Appreciate W.M. Masters' reply, but need to fact check a few things. I never denied…read morethere was a leak, refrigerant needed to be added to the system. So, there's a small leak somewhere. That's when I told him I would try to get another year or two out of the coil. Never blamed him for causing another leak, just asked him to be careful handling the tubes because we don't want another leak. Only reason I'm posting this review is because of the a-coil rust. Like you said, I was there when he removed the access panel. I saw no rust anywhere on the coil. He said he noticed the rust. Well if he did, he didn't say anything about it. If it was rusted as shown in the pictures, nobody would have attempted to do a leak test. You would have said your a-coil is shot and needs replaced. Again, never brought it up. Also, never saw you wipe the sprayed liquid off the coil, you just put back on the access cover. All I know is the front of our a-coil is seriously corroded, only the part that was sprayed. Everywhere else on the coil looks new. I wasn't expecting anything out of this posting other than to share my experience with others so they can make an informed decision when looking to hire a company. They certainly can believe what they want. I hold no bad feelings toward W.M. Masters. Cory is a nice young man, and was very respectful. I probably made him nervous following him around like a shadow. Guess I would be too. It's just that we got burnt before by a company charging for work never done. Just wish that the coil was rinsed off of that leak spray before replacing the access panel. Looks like we'll be replacing our AC system sooner than we originally thought.

Awful, awful, awful. Spent $7000.00 on a tankless hot water heater and return plumbing. Although…read morethe initial install was fine, they did not go over how to turn up the hot water. My wife and I had to crank the hot water heater all the way up just to get a reasonable level of heat. The install tech said everything I needed to adjust the heat level was in the documentation. IT WAS NOT. I went to Wm. Masters to tell them that I needed help/instructions on how to get the heat over 120 degrees. They told me that I would be charged a service call for any help I needed after the technician left. I wish I could pull the whole unit out and go to someone else. These guys do the absolute minimum to install and get out of your house. I will never use them again.

Rob did an excellent job fixing the leak issue and reasonably priced. Highly recommendedread more

I've done my share of plumbing, so I know professionalism when I see it. I would highly recommend…read moreR Maquet. Rob and Justin were great. I had 4 quotes for the replacement of a hot water heater and their quote was a fair price and quality was exceptional.

Came out and fixed my sewer when everyone else said it needed to be dug up. Very professional will…read moreuse again !

Rooter man serviced my house in a plumbing emergency and did good work and responded to our calls…read morefor help with the plumbing situation quickly. The problem was after the plumbing was taken care of. We ended up having our entire sewer line dug up and replaced. They had told us that their goal was to make it look like they had never been there once they were finished, but it is almost a year later and my yard is still in disarray and looks terrible. I have had to make endless phone calls to get them to return to the job to level out my yard once, and now that they have done it once they don't want to seem to return. Leaving me to level my yard on my own. This is not what we had agreed on and after endless calls of me asking them to come back out and them promising them to "put me on the list" they never show up to finish the job. If you are in a pinch and this is the only company you can get to come out they are ok, but they don't finish the project like they promise. I feel like they took my money and now they don't care. We were tied to this company due to our home warranty but would probably not have chosen them on our own and would probably not recommend them to a friend in a similar situation.

Arrow is fantastic. I had a drainage issue that others had overlooked that was causing really…read moreunpleasant odors. Arrow sent out a tech who quickly diagnosed the problem, and then John came out a few days later to inspect and formulate a plan of attack, which involved some creative problem solving. I really appreciated all of the thoughtful planning. I then received a very reasonable quote, given that it was a major project that would take an entire day. Bruce then arrived on the project day and knocked it out of the park. He did excellent work and kept me informed throughout the process. Really nice guy and great plumber. A few days later, John called me to check in to make sure everything was working okay. And then I got an invoice that matched the quote. Overall I could not be more pleased. Honest, professional work is hard to come by these days, and these folks delivered it. Arrow will be my plumber going forward and I would be more than happy to recommend them to others in the Libertyville area.

Technicians they send are not experienced and work slowly causing the overall job to cost a lot…read more Arrow used to send expert plumbers, but has gone downhill. Will not use them again.

Had a burst hot water heater, they were fast and had my new tank replaced before the weekend,…read moresaving me from cold showers for a weekend. Also fixed my supply shutoff valve, the cost of which was less than a "service fee" that another local company tried to charge me. Neighbors vouched for and have been using Redbird for years and so will I.

Good luck with overpriced not quality work from a rude owner. Wouldn't let them touch anything I…read moreown.

Very reliable and reasonably priced. I gave my husband a new garage sink for Christmas (isn't that…read morewhat all husbands want:) Mark installed the sink on December 30th. That was part of the gift as well. My husband built our house but sometimes it's nice to let someone else who is knowledgeable and reliable to do it for you. And that plumber is Mark Munsterman!

Mark was quick to respond to my call and was able to meet my schedule for the repair. Courteous and…read morefriendly service was provided with a thorough and affordable repair price. Thanks for using shoe covers, as there was some snow in the walkway. Munsterman plumbing/HVAC is highly recommended.