Had a serious drain clog and it was fixed promptly and professionally. Tech was friendly and…read moreprofessional. Winters isn't the least expensive plumbers around, but they do excellent work and respond quickly.

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Joshua did a great job with the hot water heater flush. He explained about the anode rod and how…read moreyou can detect when it needs to be replaced by the "smell" of the water. He also tested the water softener by measuring the "grains" of hardness in the water. Quick & efficient. I've been using Carter's My Plumber in Greenwood since Jan 2023. They have been good for me.

My technician, John Tex, showed up right on time. He was able to fix all of my problems excellently…read moreand efficiently. I have never used Carter before, but they are now my go-to for any plumbing issues that may come up.

Be Aware - The $89 service fee is "only to get the plumber to the door". As quoted by the plumbing…read moremanager Steve. I had a tub drain that was draining slowly and had 24-7 come out, I could tell that this was just a drain stopper clogged up with hair. Steve told me the stopper was seemed stuck and he wouldn't be able to do any work unless I approved the estimate which stated "Clear clog with no drain machine" for $288! I questioned them about the service fee. It does not include any service - They should call it an estimate fee. I had a handyman come out and he took out the stopper and cleaned the hair there. It works great. I wouldn't be disappointed if they just took 10 mins to clean out the hair. Jason L from 24-7 Plumbing stated they waived the $89 fee on his response to my review. But that did not happen. I tried calling to confirm but no one has returned my calls. It's not honest to say something here in this forum and not do it.

I thought long and hard about leaving this review considering the owner seems to be somewhat…read morereactive in his responses, but figured I always use yelp to find the best of the best, and my fellow yelpers deserve to know my experience as well. So here we go. We had a toilet that wasn't filling in our rental. It was Sunday night of all times for this to happen and not something I could hold off until Monday unless my guest didn't use the toilet. So... I checked out yelp to find an emergency plumber in the area. I wasn't sure if it was the shut off valve that was leaking or the fill valve was defective. So, Yes, I could have gone to Home Depot to get the parts which would have totaled about $30 MAX. But, figured I'd get an expert in who could do it quickly. I checked yelp and saw that seriously 24/7 had some pretty good reviews, however several mentions to them being expensive. Like, obscenely expensive. I figured, Aside from the $159 emergency fee, how bad could it really be for parts that cheap? I called and the lady taking my call was pleasant and they got someone out about 1.5 hours later. The cost would be $159 plus any work to be done. The guys who came were friendly enough, and then they hit me with the cost. This is where the I almost fell over. They wanted $587 to replace the fill valve (nothing wrong with the water shut off). Or, they could replace the toilet for me for $1200? Are you actually kidding me? Seriously they were not. Since I already had $159 invested in this, a couple of hours of wait and a renter waiting for me, it didn't make sense for me to then head to Home Depot for my parts on a Sunday night and have it take any more time. For God sakes I could have gotten a whole toilet and a ring and replaced it myself for $150 if I had another hour. Seriously disgusted, I agreed to that price and in 10 minutes my problem was fixed. Oh great, it comes with a year warranty! Awesome, considering I could always replace it for $15 if i needed. (Looked up the exact part at any box store). Glad I have a functioning toilet but don't be like me and think to yourself "how bad can it actually be?"Because it will be worse. I am leaving this relationship feeling violated, but as a consumer you should know this business uses a predatory pricing scheme.

Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so…read morewe decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did!

Do not work with them…read more Justin came out and gave a resonably priced quote and asked for funding for parts while signing the contract. He seemed accomidating and reasonable but then rescheduled three times and blamed it on me. He is no longer returning my calls/texts. After looking further, the business's accreditation in the BBB was revoked due to failing to maintain a positive track record in the marketplace and addressing BBB complaints in good faith. https://www.bbb.org/us/in/indianapolis/profile/heating-system-repair/a-new-phase-heating-and-cooling-llc-0382-90042690

I scheduled an appointment at 2:00 pm for service the next day 10-12. Someone apparently called at…read more8:00 that morning to confirm and because I was in meetings, they decided to cancel the service visit. I shouldn't to verbally re-confirm an appointment i just made the previous day. No text communication, and the whole experience prior to someone getting here was just a mess. They won't be getting my business and I would not recommend them to anyone else.

I contacted them about a leak in my water heater and they had someone out within 90 minutes. The…read moretechnician was super professional and knowledgeable and even explained some things about my house's water system that I didn't know about. Great job on the installation of my new water heater -- which replaced one that was under warranty installed by another company. I will definitely contact them for future plumbing needs.

So businesses, like ARS/Rescue Rooter, read Yelp reviews and take them seriously which is how we…read morereceived an email from them stating we should have informed them of our dissatisfaction than they finding out about it online. Fair enough. Duly noted. They wanted a chance to remedy the problems ASAP, and true to their word, they quickly sent two guys to our house to review all the problems we had. The project manager apologized for the mess created for lack of tarps and the sloppy job done by the previous serviceman who has since been terminated for having done same to other homeowners. The two servicemen who came out to review our problems were very nice and thorough, listened to our concerns, tried some cheaper alternatives to fix the problem but agreed with us on the solution which was to install dampers in the vents to regulate and quiet down the airflow. They installed the dampers for no extra charge, and no charge for the travel and labor to do so. They were very neat and tidy, and we couldn't even tell someone had been in our house doing work when we came home. It's always a relief and convenient to have a trusted company perform work in our home without us having to be present, especially for those of us who work all day. To compensate us for the previous drywall mess, they fabricated a custom, metal cover for our insulated vent tunnel free of charge. I can now say I highly recommend ARS/Rescue Rooter to perform service work on my home because I can count on them to care about my Yelp review and remedy any problems I have at lightning speed to my utmost satisfaction. They are also a stand-up company in that they were quick to apologize and accept responsibility for their employee without making any excuses. With more free work and free material from them, I don't think I could have done better price-wise, if I bought and installed the furnace, ducts and vents myself.

I have used ARS for years but as time goes on, I do not like their business nowadays. I had…read moresomeone to come out recently to get estimates of leaking faucet and leaking under a toilet. They charge me $127 just to get an estimate. The person who came out to give me an estimate was not too friendly (and did not explains the estimates very well and did not even write down the estimates very clearly)--for $127. The estimates he gave me were very expensive and he would not even explain the differences very well at all. So, I have decided to not use their service any longer. The man who came out just wanted to give a quick estimate and leave. For the money I paid for the estimate, I expected more. -- I will get free estimates from other plumbers and make a decision. Always get a second or third opinion and you will understand.

Uses misleading Google advertisements Paid for by AUTHORITY BRANDS SERVICES RETAIL INC. Phone rep…read moreconfirmed the posted as and gave us a quote, tech comes out and says they're not supposed to do that and the actual price is much higher. We respectfully decline service, throws a fit about not paying a service fee.

EDIT: The company's response claims that they attempted to reach out and resolve this matter. That…read moredid not happen. At no point was I contacted by management, despite repeated assurances that a manager would follow up. I also made multiple attempts to contact the company by phone and email and received no response. Their reply below also references figures that are incorrect and do not align with the actual invoices or work performed, or the numbers I was told by their plumbers. I'm posting this update because the public response misrepresents what occurred. I remain open to a direct, professional resolution if the company chooses to engage. This is especially concerning in emergency plumbing situations, where customers are vulnerable due to time pressure, limited alternatives, and a heavy reliance on the company's honesty and accountability. Original Review: I don't usually leave reviews, but my experience with Benjamin Franklin Plumbing was so costly and misleading that I feel a responsibility to warn others. I hired them for a sewer blockage. They immediately diagnosed the issue as a cracked pipe outside the house, quoted me nearly $3,500, and replaced a short section of exterior line. They told me the problem was fully resolved and even claimed their camera inspection confirmed it. Within hours, the line clogged again. When I reached back out, they did not honor their warranty. The plumber left my messages on read and when I told him I'd reach out higher up he then returned my call finally. Instead of re-diagnosing the actual problem, they kept suggesting new "band-aid" fixes and charging for each visit. Their technician then recommended an additional $3,300 repair -- meaning they wanted almost $7,000 total, and none of it addressed the real issue. The worst part is that when I told the technician the repair didn't work, he simply stopped responding and left me on read. No follow-up, no accountability, nothing unless I "called the office" and told them I wanted the additional $3,300 repair. Finally, I called an independent plumber. He immediately found the actual blockage inside the house, under the slab -- the same area Benjamin's claimed to have inspected with their camera. This independent plumber fixed the problem correctly for about $1,200 with jetting(keep in mind the plumber was also trying to upsell jetting to me for $2500), which is roughly one-fifth of what Benjamin's was trying to charge for their second repair alone. In my experience, Benjamin Franklin Plumbing misdiagnosed the problem, sold me an expensive repair that didn't fix anything, ignored me when I reported that it failed, and continued pushing unnecessary upsells rather than standing behind their work. Their warranty wasn't honored and their customer service ended as soon as they collected payment. If you're considering them, get multiple opinions first. This company cost me thousands of dollars and never actually fixed the problem.