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    Winters Plumbing

    4.7 (45 reviews)
    Closed 8:00 am - 11:00 pm

    Get pricing & availability

    Response quality

    Excellent

    Response time

    30 minutes

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    Services - Winters Plumbing

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    Tankless water heater gas venting.
    Randy F.

    I interviewed five plumbing companies before selecting Winters Plumbing. When you choose a company to work for you, it should be no different than candidates interviewing for jobs. I treat each company that comes out with respect; we discuss the various aspects of the job and how the job will be performed. Ultimately, we end up in salary (project cost) discussions. COMMUNICATION Winters Plumbing is a fantastic experience end-to-end. I used the Yelp projects system, and communication with Winters Plumbing was incredibly responsive. Yelp was not the only communication system; we chatted via phone and text. Never a delay. I worked with both Steve and Brittany. Their communication skills are excellent. JOB REQUIREMENTS 1. Replace a Bradford 50g water heater (leaking from the top) 2. Replace a Kenmore water softener that was 15 years old. I didn't realize these should be replaced every ten years due to the resin in the tank (look it up). 3. Fix a 40' run of 2.5" kitchen sink pipe detached from the ceiling due to the strap cables, held in by nails, used by the original installers. It wasn't draining anymore and was full of gunk. ITEMS INSTALLED 1. Tankless Navien 240A2 gas water heater, which required outside venting. 2. Watco 2P150MPRO water softener. 3. 40' run of 2.5" PVC replacing all straps with j-hooks and 2x4 bracing. In short, the house will have to cave into the basement before the new pipe comes down. 4. Condensation neutralizer for the tankless water heater. This is good for the environment and drastically lowers the acidity of water emptied into the drains. TECHNICAL INTERACTIONS I'm an incredibly technical person and engineer. I research everything from plumbing, electrical, carpet, etc. I like to know how things are installed and how they work for the simple fact of educating myself to get the best use out of everything. Steve and his team answered every question, and I never felt disrespected. While Steve has an opinion on specific equipment, which people should have, he walked me through the "whys" of arriving at his conclusion. Steve's approach demonstrated his openness to educating others and learning himself. We enjoyed talking about the various plumbing systems' ins and outs. INSTALLATION DAY Donny and Daniel were the installers. I was sure the job would last two days with the required work, and they just kept working and working through installation day. They worked until at least 6:30 pm. I'm sure I told them repeatedly, "You're welcome to come back tomorrow; no rush." They were determined to see the job through to completion within the day. As they worked, I always had a question here and there; they took the time to answer every one of them; I had a great time learning, and they appeared to enjoy the conversation. Additionally, I have two dogs, and a job that lasts all day means the dogs will be around the house. At one point, Daniel looked over at Charlie, our Shepherd lounging around on the floor watching them work, and said, "Charlie, get a paw in here and help us out." We all laughed. PRICE Winters price is incredibly competitive. There are a couple of things I look at: 1. How much am I paying for parts? 2. How much am I paying for labor? Parts are a commodity. You can find every price for every item online. I'm not a fan of companies who mark up their prices. I have to pay sales tax on parts, and every dollar added is more money out of my pocket on taxes. Labor is a professional skill; you don't have to pay sales tax. That saves you money. I'm happy to pay more for labor rates while saving money on commodity-priced parts. The job will be the same, but the taxes will be different. I found Winters to be very competitive in both price and labor. Smaller companies have some advantages in having fewer systems and staff to manage operations. This helps keep costs down. OVERALL I have a new plumber that I'll use for several years. The best deal is someone you trust who falls into your affordability category. Winters Plumbing fits into each of these categories. I couldn't be happier. FINAL NOTES Why a tankless water heater? While they are more expensive than the tanks, the federal government and my energy company provide rebates. That lowered the cost significantly; not cheaper than a 50g tank, but I'll certainly never have to work about leaks again. Yay.

    Bathroom sink

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    3 months ago

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    7 months ago

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    9 months ago

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    1 year ago

    Great service. Good value for the price paid. Courteous, friendly and competent staff

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    6 months ago

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    7 months ago

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    1 year ago

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    3 years ago

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    4 months ago

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    1 year ago

    Everything was great. They got me schedule that day and was able to replace the water heater within three hours.

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    1 year ago

    Was more expensive than we expected but it was quoted before the work was done and it was completed in a timely manner.

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    9 months ago

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    2 years ago

    Quick reply. Friendly and professional. Explained pricing and did the job right then. Will use again!

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    2 years ago

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    1 year ago

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    4 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    I have used them twice and both times they were friendly,arrived on time and their repairs were excellent.

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    6 years ago

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    3 years ago

    Installed a new water heater and did so timely, very competitive price and installation looked great.

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    6 years ago

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    6 years ago

    Excellent service. Installed a shower faucet for us. Good craftsmanship. Excellent value. I would recommend!

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    4 years ago

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    Page 1 of 2

    Ask the Community - Winters Plumbing

    Review Highlights - Winters Plumbing

    Called Winters Plumbing at 10am and Steve arrived within just a couple of hours (same day!!).

    Mentioned in 8 reviews

    Read more highlights

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    Dutton Plumbing

    Dutton Plumbing

    4.2
    (9 reviews)

    Edit: Joshua, the owner, called me and we talked through everything. Great guy. This was more a…read moreproblem with internal communication around pricing models. He also explained why you'd install a shut off valve in front of the pressure tank (troubleshooting pressure). In any event, I'm changing my 2 star to a 5 based on that conversation. It was a good install, just overpriced, which we can work out later for a repipe project I need done. Thanks Joshua. The definition of greedy service folks taking advantage of a situation. I was losing pressure in the house and I'm on a well. The technician replaced the pressure pump (which needed to be replaced) and added a whole house filter at my request. The job went decent and the technician did a pretty good job on the installation. However, the price I paid for the equipment installation was extremely overpriced before I realized. Also, the problem with the pressure wasn't resolved. After the technician came back the next day to troubleshoot, he believed there was a leak somewhere losing pressure, which was a reasonable assumption given the symptoms (and I had another plumber come out and verify, but he actually found the real issue). The technician checked everywhere and couldn't find a leak and tried to schedule a sonar person to locate it. This didn't sit well with me so I called a well expert (Dutton should quit advertising well service). The other plumber that came out instantly noticed 2 things wrong with the pressure tank installation, the tank was over charged with pressure at 50 psi and needed to be set to 38 psi to work correctly (this exaggerated my problem) and he installed a shut off valve on the incoming water line from the well to the pressure tank, and if someone were to ever use it, the would blow up the well pump. The real problem is that the well pump is dying and while it has some pressure, it's not enough to fill the pressure tank fast enough to maintain running water at a faucet. This guy told me what the problem was FOR FREE. Dutton came back out to troubleshoot their work and tried to charge me another 400 (which they will never get from me) and they were going to charge me more to fix the non existent leak AFTER I paid the sonar people another 400. So, I now have someone coming out to replace the well pump. The guy that came out and told me the issue for free, is going to get 3000 to replace the iron filter and water softener after they are done. Dutton quoted me FOUR THOUSAND DOLLARS to replace just the iron filter. There are other companies who aren't just in it for the money. Call them.

    Charged 350.00 dollars for inspection of sewer line in crawl space that had fallen down because…read moresomeone had cut the straps that held up the pvc sewer line all they had to do was reinstall the sewer line with new support straps but they lied to me and said that a new sewer line was needed

    Peterman Brothers

    Peterman Brothers

    1.7
    (206 reviews)

    They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

    We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

    Grateful Plumber

    Grateful Plumber

    4.4
    (99 reviews)

    I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

    My father is in ICU, we had a plumbing issue and I called this company. They said they would send…read moresomeone out the next day. Meanwhile late in the day someone from my Dad's church volunteered to come and look at the issue. The issue is fixed. I called the grateful plumber as soon as I had a chance , because of everything that is going on. The voice mail said that cancellations done in less than 24 hours would still require the service fee. I left a message and cancelled the appointment then I get a text that their service guy is on his way. I called back and talked with the owner I'm assuming and he said he is charging us a service fee anyway. That it was too late to call off his guys and that they had been holding this spot for me. Terrible customer service and interaction.

    Ken Moore Plumbing

    Ken Moore Plumbing

    5.0
    (1 review)

    My dad's water heater was nearly twenty years old and needed to be replaced. It took a little over…read moretwo weeks to get an appointment with Ken Moore Plumbing because they were fully booked, but we figured they are good if they are that high in demand. They also came recommended by my uncle that is a carpenter/contractor. Ken Moore Plumbing was to be here yesterday at noon and were actually a half hour early. Ken himself was here along with another man. They backed their truck in and got to work straight away after I showed them to the basement. Within an hour and a half, they were all done. They had replaced the water heater and taken the old one away to the truck. Mr. Moore brought the invoice up for me to sign and got the air out of the line by turning on the kitchen sink. He took a look at a leaky bathtub faucet for me and told me where we could go from there to get parts and have it fixed... The water heater had hot water within a half hour and seems to be functioning much better than the old one. The water is even hotter now than with the other water heater though it is on a much lower setting. They swept up most of the mess and it was almost like they were never here. In and out, but thorough and efficient. If you call Ken Moore Plumbing, you are likely to get Mr. Moore himself on the phone. I like that it is a small outfit with no operator or prompts to go through. You may have to be patient getting an open window, but it is totally worth it. Great service at a fraction of what another company quoted. I highly recommend for anyone needing a new water heater or other plumbing.

    Chapman Heating, Air Conditioning & Plumbing

    Chapman Heating, Air Conditioning & Plumbing

    3.7
    (55 reviews)

    My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

    With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

    Winters Plumbing - plumbing - Updated August 2026

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