Here is a draft of the review that balances your appreciation for their technical skill with your…read morevalid frustrations regarding their pricing structure. Review for Roto-Rooter Rating: I have mixed feelings about my recent experience with Roto-Rooter. On one hand, their technicians are excellent. This was my second time in less than a year having the same sink snaked, and just like the first time, the plumber was professional, timely, neat, and successfully unclogged the drain. If you are in an emergency and need someone reliable who will get the job done right, they are definitely the way to go. However, I find it increasingly difficult to justify using them as a "go-to" service due to the lack of incentive for loyal customers. Paying full price for the same recurring issue within a single year feels steep. While the plumber did offer a $100 discount this time, that is a standard coupon amount I likely could have found elsewhere. What is more frustrating is that I've gone above and beyond to prevent this: * I purchased their proprietary maintenance cleaner (at 3x the price of standard retail cleaners) and used it exactly as instructed. * As a two-family household, we are extremely cognizant of what goes down our drains. * We previously used them for a major sewer line repair--a nearly five-figure job--less than five years ago. I would expect that level of history and investment to place us in a "high-value client" bracket with better pricing protection. The reality is that if it isn't an emergency, there are much more affordable options available for a standard drain snaking. Summary: Great quality and highly reliable, but the pricing model doesn't seem to value repeat customers or long-term loyalty. -- Jason

Did a lot of work on a weekend for not too much more than usual--very appreciated! Great service…read morefolks who are SO reliable!

Great communication , service and pricing . Mason was excellent. Plan to use this company againread more

I hadn't been to the Parlor since 2004!!- I have 2 previous tattoos done here & wanted my newest…read moreimage to come from here as well. I didn't remember Mr. Paul Nolin from 22 years ago, but I will NEVER 4get him NOW!!! Paul did an AMAZING JOB ON MY LATEST TATTOO!! Thank you Paul & I will send a pic of my personal - pinky- ring when I see my Dad again in early August!

My bathroom sink was clogged and I couldn't locate the issue. They came right out the day after I…read morecontacted them and fixed not only the clog but a couple of other plumbing issues I had. Very professional, quick, and neat, and the pricing was reasonable. Would use again!

Water started pouring out from under our kitchen sink, and I needed a plumber immediately! I have a…read moregreat plumber that I'd hired years ago for a big renovation, but that person was not available on an emergency basis. I chose Mike based on the Yelp reviews, thanks Yelpers! Mike answered the phone on the first ring and was fantastic with communication. He gave me his cell phone number so I could text him pictures of the plumbing set up at my home. Mike's employee, Julian, showed up right at the scheduled time of 8 am and was wearing a mask, which I appreciate. Julian was friendly, polite, organized, and efficient. I felt comfortable having him work at my house. The price was reasonable and they gave us a 10% discount for paying in cash. I like it when businesses do that. Julian did a nice job. Have a look at my photos of before and after! We decided to upgrade our bathroom faucet, as well. We are thinking of having a couple more plumbing projects done and we would certainly use these plumbers!

I needed a spigot replaced and Dennis responded quickly to my inquiry and came out for an estimate…read more The communication and explanation of services was very good. He was punctual and he completed the job quickly. I definitely recommend using Dennis.

Dennis did a great job! On time, courteous, and efficient. I would how him again next time I have…read morean issue.

Had service on a Sunday evening to clean out my main sewer line…read moreWould not give me a price over the phone Guy came out and told me $684 to clean out the sewer line plus tax Told me that he would also put a camera down the line to see what the problem was At that point I had no other choice which is why they don't tell you what it is over the phone I paid him for the service he cleaned out the line and I got a six month warranty And then he said he didn't have a camera with him. Someone would call me the next day to schedule the camera. I waited three days and finally called them Someone called me back and told me that if they come out with the camera, and they found the problem and I did not want to have it fixed by Roto-Rooter. It would void the six-month warranty. This is a friggin rip off it's a scam stay away

I needed bathroom plumbing. Their price was ok, but your technican is the key to the job. Ask…read morefor Brendan #2503 - he is the best and worth waiting for if you can. If not and it's urgent, ask for Jamil #6372. You know these guys will be around in a year.

I'm 72 yrs old and don't usually do this, but I NEED to try on behalf of Queen B Plumbing…read more Brenda, the owner of Queen B is a breath of fresh air in the services industry. She answers the phone, provides great product knowledge and more importantly LISTENS to the potential client. Because of the latter. I decided to give Queen B plumbing a try for a new water heater. A same day appointment was scheduled and Tony was the installer. Tony promptly showed up, assessed the situation and installed the new water heater. He was professional, personable, knowledgeable and left the area spotless. Thank you so very much Brenda & Tony. I wish Queen B only the best! JR "Coach Rod", Bound Brook, NJ

Our heat went out beginning of the week. No one was available to come out until Thursday. Because I…read morehad prior experience with Queen B plumbing and she was one of the companies that responded to my request. I went with Queen B plumbing. She sent out her technician Bob and he arrived a little early which was great. After diagnosing the problem he begin to work on correcting it. Before he left, he made sure the heat and AC was working correctly. Queen B to the rescue again. Queen G and family thanks you!

The service was impeccable, the price was reasonable and I recommend this plumbing company! I was…read morecontacted before the plumbers came and I was informed throughout the process ( trap removed, toilet and shower snaked on another day). I also appreciated that they cleaned up afterwards! Highly recommend!

Once again, we had a plumbing issue in our home. We have used John Burton Plumbing before, for a…read moregarbage disposal install, so we decided to call them again on Friday. The answering service took the call and John called us back to get the details right away. It was not an emergency. He scheduled us for Monday. Dan and Miguel came out. Very professional, knowledgeable plumbers. As they progressed with the repair, they came and told us what they were finding and how they would repair it. They completed the task in about an hour. Also they noticed a possible other situation we may need to address and gave us the information we will need to move forward with that later. It concerns the Middlesex Water main valve. A Middlesex Water representative came out right away, to assist and let us know what he saw. That night, there was a new issue with a different bathroom that may have been related to the work they were doing. I called up, sent them a video and they came back today and fixed it. No charge for this repair. The first repair was very fairly priced. I recommend Jim Burton Plumbing for your home plumbing needs. Great communication with the office, owner and service plumbers.

DO NOT RECOMMEND. I wish I could vote 0 starts if possible…read more I requested a Sewer Line inspection to be completed for a home. We setup the time days in advance and I even texted hours before to check-in. The "technicians" arrived 20 minutes late to the site AND they did not even bring a sewer camera scope. They just showed up and asked "oh what did you need?". waste of time. PLEASE DO NOT USE.

I've used Dean Plumbing recently and they are professional and very responsive. They have done…read moreabout 4 jobs for me so far and Tony is always friendly and fixes all my issues. I will continue using them in the future.