Kris & his crew were there when I needed them AND their pricing beat the competition…read more SERVICE SERVICE SERVICE installed better and priced less then the other guys. Woohoo! As good as it gets.

We had a Rheem HVAC system installed by Olson Air in October 2021 with 10 yr parts and 3 yr labor…read morewarranty. less than 3 yrs later, the AC broke down. Since the install, Olson Air has either sold or outsourced their business to Gold medal servicing. We called GM and they said that the part needed for the AC was on back order for ~ 6 weeks. The technician Dominic said that they would try and get it sooner from another supplier in perhaps 2 weeks. Its been over 2 weeks now and we've had to endure the sweltering 95+ degree heatwave with no central AC. we had to incur additional costs and put in at least 1000 bucks worth of wall AC units. if that's not bad enough, here's the part of real consternation and the reason for the ZERO star - I have kept calling GM to get an update on the part at least 6-7 times now. I've even offered to try and find the part myself if they would supply me with the part #. Everytime, the call goes to a national call center who then connects me with the local dispatch who has the same ridiculous answer for me - "I'll send an email". They state that they have no way to find the status of a part order, cant tell me what the part # is, cant patch me in to their supervisor (same response - I'll send an email to the supervisor and he'll get back to me when he has availability), or the technician. I asked if they can connect me with the technician - same answer - I'll send an email. I've asked for the technician to call me back at least twice and there's been nothing. I also contacted Kris Olsen, the owner of the Olson Air and have texted and left messages. Absolutely no follow up by anyone. The "No breakdown" gaurantee they have on their website is an absolute joke. They clearly dont stand behind their product or services. I understand systems can breakdown, but absolutely no follow up on the status or the part and no follow up from the technician or the supervisor is beyond ridiculous. I'm not sure how to proceed and how much longer to wait. I did find something that may be the right part but it costs several 100s of $$, but GM still hasnt confirmed the part that's needed or if they will install it if I buy it. If I go to another technician, it'll be several 100s of $$ to fix and this is supposed to be covered under warranty. I will be reporting both of these companies to the BBB. They have horrible service and dont stand behind their services or promises. I think GM is deprioritizing me b/c of the labor warranty. If i were a monthly subscriber to their service, I'm sure they would probably act much quicker. Needless to say, I would have gone to another company and perhaps with another system like Trane or Lennox. Stay away from Olson and GM. Kris Olson came off as being very local with a family run business but no follow up, responsibility or support on their services. Olson Air or Gold Medal - if you see this, have some integrity, stand behind your product and services, you need to contact me ASAP.

We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

I was completely satisfied with the service Andrei provided. He was very professional, honest and…read moreforthright. He was able to diagnose and fix the issues we had with our ac units when the company who installed them would not. I highly recommend his services.

The quote to fix a single connection on a 3/4" copper water line was so incredibly high (over $500)…read morethat I sent the plumber away with my $99 check for the diagnosis (he found the leak). This was price gauging at its best.......I then hired a handyman to seal the leak at a very reasonable cost.

I've had Igor come to my home for so my plumbing needs (kitchen faucet and toilet and shower). Igor…read moreis very professional, knowledgeable and kind. It's good to support self owned businesses. I highly recommend Five Star Plumbing

Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

Our air conditioning was leaking all over our basement during the recent heat wave. I had to turn…read morethe AC off due to the water near the wires. I have a 6 month old and three year old at home and was worried about how hot the house was getting for them. Cranbury Comfort had someone over quickly, diagnosed the problem, and had us up and running. Everything was explained and I was shown the issues which I appreciated so I knew what to look for in the future. Thanks to Cranbury Comfort and Robert!

We were having issues with our AC and need a new unit fast. CCS is getting our new system installed…read morein only a few days from when the issue was diagnosed. Ginger worked her magic and got us on the schedule quickly and we will be cool again this weekend. Thank you CCS as always for your quick service and always coming through for us. Cranbury Comfort has been our go to since I owned my first home in East Windsor almost 30 years ago and over the years you have never failed to come through and keep us up and running. I truly appreciate you!

Contacted East Coast yesterday around 10:15am for an A/C unit not blowing cold. They responded…read moreright away, was in the area to inspect between 11am-1pm, texted around 1pm a bit behind schedule and on the way. Completed repair same day. Very professional service, outstanding communication, good workmanship with fair pricing. Would recommend from my one experience and intend to use again for any of my homes needs.

East Coast Heating & Cooling just finished my full HVAC replacement, and I can highly recommend…read morethem. Jason was one of several HVAC contractors I asked for quotes. He offered the very best Labor Warranty, along with top quality equipment and warranties on three different levels, at very reasonable prices. The work was done in a timely fashion with a knowledgeable small crew. If you need any HVAC work done, give this local & proficient company a call.

Very pleased with the service Ace Plumbing provided. Arranged for a Technician to come out within…read morean hour, spoke about the issue we were having with our toilet and discussed the different scenarios of what the problem could be. Tom was excellent, repaired our toilet and cleaned up afterwards. Should I ever have another problem certainly would not hesitate calling Ace Plumbing.

They did everything they promised in time; and their price was reasonable. They proved that they…read morewere expert plumbers

I contracted with Carrano back in 1973 when I first moved to North Edison. They always gave me…read morequality service. After I moved to Somerset, I was informed that they did not service the area but would recommend an HVAC contractor who did. Based on my positive Carrano experience, I contacted another contractor. So far, so good!

Very bad. They tried to nickel and dime me at every step. Also they conveniently change the…read morescheduled appointment by giving false excuses. Save your time and money and don't hire these scumbags. There should be an option to select 0 stars

Was having issues with the heating unit in my apartment. Right On Air sent AJ over to take a look,…read moreand 10-15 minutes later worked out what the issue was and walked me through it. He set up a return trip to fix up the thermostat. Great reliable service on short notice, and saved me from some cold nights ahead.

I had an issue with a capacitor burning out in my furnace. I couldn't get an appointment with…read moreRight On the next day, but the serviceman graciously said he would come over same night to fix the capacitor! I am amazed at the customer service and being able to not have my house smell like burnt rubber for days. I would highly recommend!

We've been customers of Arctic Air Conditioning since 2017 and have always enjoyed excellent…read moreservice. We have our HVAC systems serviced every 6 months, and various services during the past 9years. Yesterday's technician, Victoria R, was extremely thorough and gave a detailed explanation of the items noted on the Home Health Report. She was respectful of my home (wore booties & cleaned up debris), friendly & courteous. Also, my husband & I were impressed that Arctic Air hired a female technician; more companies should follow your lead!

New AC unit out in 2024 Dec. Could not turn on unit when we…read morewent to use it 1st time in summer once we finally got an apt for them to come the unit barely called the house. This year same thing went to use unit today nothing... After 3 calls the earliest they can get here is Sunday! This is a brand new unit. I'm so sorry we used this company and do not recommend to anyone