Matt & TJ arrived near the top of the agreed arrival window, introduced themselves with a firm handshake and a business card, diagnosed the problem, gave me a quote, and, once agreed to, got right to work, all in the first 15 minutes. Respectful professionals, they represent the company well. The guys were easy to communicate the issue with and transparent in explaining the necessary work. The busted pipe was replaced and tested before the service arrival window even ended, which freed up my afternoon nicely. I highly recommend Plumbing Innovators. I feel confident in their workmanship because of the honest nature of the guys, in addition to the one year warranty on parts. I'm pleased with the pricing and the prompt completion of the repair. read more

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Brett has been out to my house several times. Each time a thorough diagnosis, reviews the repair with you, explains the process and the estimate. Always a pleasure to work with. We have been using Plumbing Innovators sins 2012 for all our Plumbing needs. Everyone from the receptionist, technician and the owner (Richie) have been a pleasure to deal with No job too small and easy to deal with. We NEVER use anyone else! Pricing had been very reasonable for all repairs. read more

I called at 7am on Monday and to my surprise someone answered the phone. They arrived at the property when they said (9am) and started to work. I thought the prices were high but for such good service, you can expect to pay. $255 to drain the hot water tank and $250 to replace the water filter. Ouch! But otherwise happy with the service. read more

Five Stars came out very fast. Reasonable pricing . Rikki the tech was great. And hsve me helpful tips much appreciated .

Matt and Rusty came out to our house in order to repair some plumbing which had been incorrectly done by a previous home owner. We also requested Matt and Rusty to cap an old gas line for the fireplace as my husband and I were purchasing a new insert. Matt and Rusty worked hard to fix all of the improper plumbing and find the gas line which became more of a scavenger hunt, which was not Matt and Rusty's fault. The scavenger hunt was a direct result of a previous home owner. Matt and Rusty were extremely helpful, professional, and kind. In December, we had a shower head break inside the shower wall. Not what you want to happen at Christmas time with a household of people. My husband and I called Plumbing Innovators and they immediately dispatched a plumber to our home. Joe Skaja arrived and immediately got to work. Thankfully, he was able to fix the problem easily. Joe was personable, professional, and knowledgeable. We will absolutely continue to use Plumbing Innovators in the future. Thank you Matt, Rusty, and Joe! Keep up the great work! read more

We have been using Plumbing Innovators since 2016. Matt and Brett were awesome. They explained everything to us in detail and were very professional. We will continue to use their services and we highly recommend them. Vicki L. Kelly Author/IT read more

Thomas came to recover a lost well pump and replace it. The first company that came was unable to remove the old pump after five hours of effort, and they left it stuck with no way for me to get it working. But, Thomas from Plumbing Innovators came and was able to remove the old pump and replace everything and get me back in service. There were many obstacles to overcome, but he never quit, and he definitely was innovative in solving my problem. I cannot say enough about the amazing service Plumbing Innovators provided to me and my family read more

Well I attempted my first DIY plumbing job by installing a new faucet and boy did it go south. I made an error and I needed help. I called their number and Chad immediately answered and explained to me the fees involved since it is the weekend and an emergency service. He was very courteous and understanding with my situation. Chad and his co-worker Joe arrived within the hour. They looked everything over and started their repairs. Chad and Joe even took the time to give me some tips and pointers for future plumbing projects. They had to replace the supply valve on the hot water side due to my mistake and got everything tightened up. They did numerous tests to ensure there were no leaks. I did feel bad when they turned the water back on and Chad turned the faucet on and a blast of air along with water got him in the face. He just smiled and said at least it wasn't sewage...lol. These two guys had a great sense of humor. These guys are top notch, friendly, courteous and knowledgeable. It is great to know we have guys like Chad and Joe that we can rely on. We want to personally thank them and Plumbing Innovators for coming to the rescue. read more

Plumbing Innovators - Underneath master bedroom sink - Plumbing Near Me - Fredericksburg, Virginia

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Long story short, our entire well system decided to stop working less than 2 years after we moved into our house. Hey, things happen. Even though the financial aspect of it wasn't fun, our priority was getting drinking water again so my mother (who lives with us), our cat, dog, my pregnant wife, and my two year old could drink water again safely. After being ghosted and lied to by two previous plumbing companies, we found Plumbing Innovators. It took less than a week to get the situation resolved, and the reason it took that long was due to me moving the money needed to perform this task around. Had I decided to do it the day they originally came out, they could have been back in two days. Thomas and Zach came out, did the job, and I could not ask for anything better. They were professional, clean, and very nice to my little girl, who even though we kept her out of their way, you can imagine she was curious and tried to talk to them. They were also very nice to my dog, who was very hesitant of them and decided to bark at them a lot, but they never took offense and tried to be friendly with her. Sadly, she wasn't having it, but you can usually tell good people by how they treat dogs, especially when they don't know you're watching, and they were good people. I would recommend them to anyone. read more

We had a surprise water leak on a Sunday afternoon recently. We were able to get a quick fix via emergency services. We contacted Plumbing Innovators the next day based on a recommendation from Robert B. Payne's Heating and AC. Matt and Joe arrived on time yesterday to securing fix the leaking pipe, replaced and improved our main water line coming in from the street adding new pressure gauges, cut off valve, and regulator. Old piping in place since home was built in 1972. Matt also fixed a downstairs half bath toilet cut off value which had been improperly installed a few years ago. All in all, we were extremely pleased with the professional job Matt and Joe did for us. They give us an estimate, had all the parts required for the jobs on their truck, and performed above our expectations. Both Matt and Joe were pleasant, too professionals, and efficient. We would highly recommend Plumbing Innovators to our friends and neighbors. We will definitely use them again in the future. Great job guys and we're very appreciative! Thanks read more

Outstanding service. We have used Plumbing Innovators for many years, and they still impress. Technicians Brett and Aaron arrived on time yesterday, worked very hard to diagnose an odd problem, explained the issues, and took the path of the lowest cost potential remedy. I recommend them wholeheartedly. read more

After several estimates from other companies on getting our house completely replumbed, we chose Plumbing Innovators. Our decision was based on cost as Plumbing Innovators were way lower than other companies. SO GLAD WE DID!! They were prompt, efficient, careful and very respectful. They actually repiped our entire house and strategically planned their work so that we could have hot and cold water to one bathroom and the kitchen every night. An amazing accomplishment!! Chad and Dillon were very professional, knowledgeable and their entire attitude was we are here to help you. They added on odds and ends with no hesitation. They were very careful with cleaning and protecting our property and every night when they left you couldn't tell they had been there! We have found our plumbers for life!!! read more

Used Plumbing Innovators for a gas pipe connection for my business - Chad's a cool guy, straightforward, knowledgable, went above and beyond. He got the job done fast, for significantly less money, and with more care and professionalism than the local 'big business' plumbing & HVAC company. I recommend, and will use again. read more

TJ and Parker arrived on time and they were very courteous and respectful. They identified and resolved our issue within 15 minutes! Great guys, wonderful service - highly recommend!! read more

I tried to give Plumbing Innovators 8 stars but... it won't let me. These guys came out this morning, exactly on time - which is unheard of - to do a check of our well pump and tank. They needed to be replaced and not only did they offer the best price available, but they actually stayed and did the job right then and there, same day. You are not going to find a better company, or a better deal, so stop shopping around and give these guys a call immediately! read more

I called, on a Saturday, because our shower was backing up with ick. I was referred by a local plumber who said Plumbing Innovators was the best when it came to septic issues. And he was right. within an hour, two plumbers arrived and diagnosed the problem. In windy, rainy conditions they cleared the line from our house to the septic tank and the shower problem was resolved. Diran, in particular, was not only extremely professional, but helpful as well. He diagnosed an issue with our all house filtration system, and immediately called his boss to discuss when they could come back out to take care of it. Diran even cleaned our shower so that I didn't have to deal with the mess. I couldn't be happier with their service and will definitely be recommending them to my family and friends. read more

TJ and Parker are great!! TJ had done work at my house previously. We needed work done at my Dad's and we called Plumbing Innovators. TJ and Parker came out and did a great job and they understood that my father has dementia and would not understand what was going on. I really appreciate how they handled the situation with kit gloves when it came to him. I recommend them to everyone!!! read more

I contacted Plumbing Innovators accidentally! It's Covid19 season and they had the audacity to tell me they had $150 up-charge just for coming out. Firstly a lot of people that are not even working. So why would you charge up? I told him no thank you. These guys still showed up at my house. I wasn't home I spoke to them through my security system asking them to leave my property. They jumped! They could not believe that my camera was talking to them. However they still persisted in investigating my problem. They then called and told me it would be $1400 to make the repair. I told them I asked you to get off of my property. And I reminded them I asked them not to come. They proceeded to ask me for $150, telling me they'd wait until I arrive. I told them absolutely not. I informed Plumbing Innovators, my phone calls as well as the conversation I had with them on my property had been recorded and I was not going to give them a dime. They left without further ado. Don't do business with them. They kick you when you're down!! Call the Plumbing Police instead. They got the job done and for $250 bucks I was restored. read more

Plumbing Innovators - Highway robbery... Hit the road Jack. - Plumbing Near Me - Fredericksburg, Virginia

Absolutely incredible work completed by Richie. He installed a water softener for us on a holiday because that was the most convenient for us. I have been a contractor for years, and this is the best plumbing work I have seen. He not only did everything right, but he also stepped it up from the minimum standard. His price was great, and he was a gentleman. I wish I could find someone like him in every contracting field! Thank you. read more

Wow! First class service and performance. I had a leak in the line between our well pump and our home and called Plumbing Innovators. They responded to provide an estimate to which our insurance said "that's a fair price" and gave us the go ahead. PI coordinated Miss Utility and the boring company and in 3 days made it happen (Miss Utility takes 3 days lead time). They were there when they said they would, finished ahead of schedule, and cleaned up after themselves. Their crew was among the nicest and most professional we've ever had. Matt and Clay were first rate! And they were patient in working with me as I coordinated my insurance payout. Angel and Brittney were very customer service oriented! read more

I got a nice person on the phone first try and they made fast arrangements for Matt to come out and work a difficult leak(s). Personable, professional, prompt. He put in a hard afternoon of work and we are very please with the service. Thank you, PWC read more

Gas hot water heater died. Thank you for the most positive sales and installation service experience today. I called in morning and team arrived 1.30pm SAME DAY. They welcomed and said Hi to my kitty so he was most curious. The 2 installers explained what was wrong in layman's terms. They gave an estimate, explained what was covered and what was not covered by the 6yr parts and labor warranty. So I compared with the estimate with one I had received earlier. They spoke about 2 different options. The guys worked quickly after I agreed. They installed SAME DAY. The water heater was good quality. They cleaned up when done. At end of the job, They explained what was installed and pointed out each of the parts on the invoice. They were polite and positive. They tested the hot water. It was a pleasure to have them as installers. Thank you for having good training and sending this team out to my house. read more

I had a problem replacing my disposal and had no choice but to call a professional. Found Plumbing Innovators on here and called. Mind you this was at 3pm on Saturday. Mike answered the phone and was very professional in his response. He told me that he had to deal with another call before me but that he'd help me. I figured that it would be much later. I put my phone down for a bit and when I grabbed it there were 2 calls and a text from Mike. I called him back and he was at my house in 20 minutes. The fix took him 30 minutes and he also told me about fixes to the installation that he made. Job looks very clean and professional. Very impressed I recommend Plumbing Innovators to anyone and ask for Mike read more

Our Septic Tank back up on Thanksgiving Eve. We called a slew of companies who were unavailable (understandably). Made a few calls, asking for recommendations and I was giving their number. The person answering was professional & courteous. He told us they were busy at the time but would call me back to see if he can help us out. I immediately knew we were in good hands. Gentlemen called about 30 mns later to let us that one of of his guys were on their way! Jacob, the tech proceeded on texting me to let me know his estimate arrival time due to traffic. He arrived on time and proceeded to diagnose and clear the tank. Jacob went above and beyond as we had a clog somewhere along the way. He checked and rechecked making sure all was well. All in all, it took way longer than expected but he was professional, courteous, kind and patient with all of our questions!! Thank you so much!!! read more

Professional, knowledgeable, courteous, superb customer service - "Plumbing Innovators" is the real deal. Ask for Tony; takes great pride in his work. He installed our iron breaker and soft water tanks and our water was instantly improved. You can't go wrong hiring them! read more

Had an emergency issue and the receptionist quickly assessed my issue and had a resolution . Very trusty people and if I have another issue I'll be calling again . A+ read more

If zero stars were an option, I'd choose it. Absolutely stay VERY FAR from Plumbing Innovators--HORRIBLE service, unprofessional, repairs not done as promised, terribly rude technician. Tony was downright nasty with me on the phone when I expressed dissatisfaction that my issue wasn't fixed. He gave me a quote to fix the jets on my bathtub, then after he started the repairs, said there was another faulty part that ALSO needed to be repaired--this possibility was NOT made clear to me upon getting the first quote; he buried it in the fine print of the written quote but NEVER verbally explained it to me--and it was going to cost more for the new part, more labor, AND he was going to have to cut into my cabinetry to do it. But he'd have to cut into my cabinetry in order to even get the price on the part from the manufacturer, so (of course) I'd be obligated to pay whatever he came back at me with, AND end up with damage to my cabinets that I'd also have to pay someone else to fix. My choices were to pay the $375 with no fix, or agree to let him cut into my cabinetry to even GET the price for the estimate, which could have been anything. When I told him this was terrible business practice and that I was displeased with his not having properly communicated the probability of a much higher cost, plus damage, before starting work that I now had to pay nearly $400 for (with NO FIX), he got nasty, blamed me for being upset about it, and swore at me when I persisted that he wasn't doing good business. Highly unprofessional and misleading. BEWARE. read more

Mike and Tom and helpers did an excellent job. Well pump replacement. Purge of iron in pipe to house worked. Water is now excellent. Called late the day the pump stopped. They sent out a team the next day, did all the work. Shocked the well with bleach and return-flow cleaned the pipe. Made sure the pipe was clean next morning. Little things--cleaned up, booties in the house, made sure the crawlspace was locked up, regenerated the water treatment, made sure everything was turned back on. Inspected the reservoir and replaced the valve. Usual need for me to run water in house to clean out those pipes--to be expected. Now the water is clear, fast, and plentiful. Thanks, guys! read more

I hired PI to replace a bad sump pump. All other companies I contacted couldn't come until hours/days later or never returned calls(it was an emergency; we were standing in water) PI return calls promptly if they don't answer directly. Very friendly, tells you costs before starting job and talk 'to' you not 'at' you. Respectful of my home by wearing shoe covers and cleaned up after job was done. I like how they give you options about repair/replacement without trying to pressure an 'up-sell'. I like this company very much and will call them again in the future. read more

Extremely disappointment. Called and scheduled an appointment with no problem, on the day of the appointment was called and told they were running late and would be here at noon. Never heard from anyone and called back to find out that they were going to be much later and by 2pm still heard nothing. Very disappointing that no one at this company cared enough to follow up or even call to give an update. Just because you have a lot of work doesn't mean you treat customer badly like you just don't care. I'm in the medical profession and run an office too there was no care or concern for me or the people that I help. Pretty bad customer service. I'd rather wait longer for someone who actually shows up then use this company again. read more

Having a Rinnai tankless gas water heater that was new in 2008 that often vibrated, I searched for a "certified" Rinnai service company. The company that installed the unit is not certified and recommended Plumbing Innovators (PI). Michael from PI came out and immediatly notified me that the gas regular was improperly installed to close to the Rinnai unit and the low end and high end gas pressures were incorrect and he adjusted them. A call to Rinnai, and their techical staff confirmed the improper location and that the regulator needed to be 3 to 5 feet before the unit, instead of being connected to a 4 inch pipe nipple from the unit. The original installer wouldn't return calls. Their company name isn't important, but they're based off Route 218 (White Oak Rd) in eastern Stafford County just before the county line with King George. Since the original installer was obviously unwilling to correct their error, I had PI come back and relocate the regulator. No longer any vibration! Thanks Plumbing Innovators. read more

We finally have our go-to plumbers. Honest, fast and knowledgeable. I'm actually kind of proud to be their customer, happy when I see their trucks on the road. I have peace of mind when I need to address any plumbing issue in the house. read more

I can't say enough good things about Plumbing Innovators. Angel listened to my story of woe about the home warranty company and the plumber that sent out who failed miserably in fixing our problem, and then managed to shake loose a whole team of techs to fix our problem that very afternoon despite a full schedule. She could have charged extra for an emergency call the next day on Saturday, but did the right thing instead. If you're having a plumbing issue, definitely contact Plumbing Innovators. read more

I called Plumbing Innovators and got an appointment for the next day. Michael and Jessie were all I could hope for - professional, pleasant, very thorough. Michael explained not only what he was doing but why he was doing it that way (and what he said made sense). Plumbing Innovators are at the top of my 'call' list the next time I need a plumber. Well done! read more

Not sure how anyone could give these folks anything less than a 5. During the midst of COVID 19 stuff they came a day after I called, were early for the appointment, but called and texted first to verify that was ok. Very friendly, professional gentlemen came in, put on booties to protect our floors, and went to work. They quickly diagnosed the problem which was far less serious than I had expected. They could easily have gone along with my diagnosis and charged me 3 times as much as they ended up charging, but instead they pointed out a very simple cause of my problem. 15 minutes later, problem solved and we were presented with a very reasonable bill for services rendered. TJ and apprentice Parker were super friendly and helpful, totally professional. I would absolutely use them again, and recommend them to anyone read more

"Hose bibbs shall not be supported by PEX tubing. Hose bibbs shall be anchored to prevent strain on PEX tubing." Per the PPFA and Plastic Pipe Institute RESIDENTIAL PEX WATER SUPPLY PLUMBING SYSTEMS DESIGN GUIDE page 68. Tubing shall be run continuously and as directly as possible between manifold and fixture locations. Approved fittings may be used to repair kinked or damaged PEX distribution lines, or to add to a distribution line that was mistakenly cut too short during installation. Excessive use of fittings is unnecessary. -There are 8 fittings in just the 2.5' wide closet. I'll be tearing that garbage out and fixing it as well. Each one is a future leak waiting to happen. They installed roughly 10 feet of water line, from an alcove, through an interior wall (drywall) and through an existing access point in the exterior wall where the previous hose bib was. Total cost $945 (roughly 2 times market rate) a few years later, their hose bib installation failed and is leaking water. Without even disassembling and checking it, they chalk it up as a frozen pipe. The bib itself is a Woodford model 17 freezeless, that just screws in to their Rube Goldberg assortment of pex and fittings (pex manufacturers installation instructions specifically state to limit the amount of unions between source and appliance, each one is a potential future leak). The first problem I noticed is that the union going into the exterior wall is not anchored at the union. Pex installation calls for one there. This genius apparently thought the 2 exterior screws would suffice and hold the valve stem at the required installation angle. I also know for fact that the garden hose was disconnected in the fall and just reconnected this past weekend (I both disconnected and reconnected it), my mother is 73 years old and lacks the mobility to do it herself. Richie carte blanche blamed it on a frozen pipe, due to not removing the hose, utilizing a troubleshooting technique known as 'unfounded guess-work'. To top it off, he wanted $380 to install a $32 bib which would take less than 30 minutes to fix a very apparent workmanship problem. I told Richie what he could do with himself and told him to get off the property; I'll fix it myself and backcharge them. Preliminary examination looks like they crushed it into the copper piping they failed to remove from the original hose bib and the valve stem is sitting at an upward angle instead of at a downward angle as it needs to for drainage and freezeless operation with hose removed. I'll be sure to record the removal of the old one and post the link publicly. I wouldn't let these guys plumb a straw in a soft drink. Save yourself money, go elsewhere. read more

Plumbing Innovators - Completely unsupported PEX to hose bibb - Plumbing Near Me - Fredericksburg, Virginia

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First let me say that for any of my plumbing needs I will call plumbing innovators. This review is rather late, because I just recently started using Yelp. But I had a problem about a year ago, where my basement bathroom was flooding and I couldn't figure out why and I was expecting the worst. I called Plumbing Innovators and they sent out someone at no cost which is really unheard of these days. The young man could not find anything wrong and recommended I call someone who can check if there was moisture behind the walls that might be sleeping through, did that, still nothing. The problem persisted so I called PI back and a different gentleman came out to check. He was just as baffled by the situation as I was. But then a light bulb went off and he started asking me about my septic tank, even though the water that was flooding my basement was clean, I wasn't sure where he was going with his questions about my septic. He told me that there are filters that are in there that need to be cleaned occasionally (I had no idea, my parents septic was underground growing up and I never knew of a thing) and with me having a water softener system that flushes itself and self cleans that the back flow from it to my septic could be causing back pressure and pushing the water up in my toilet bowl. We pulled the cover off the septic and sure as the sun rises the filters were clogged. We cleaned them off/out reinstalled and I haven't had a problem since. Wonderful people that are willing to go above and beyond. Keep up the good work Plumbing Innovators and the people who work there!! read more

We had PI install a backup and a new sump pump a year back. Today we had a sewage clog that led to a backup flood into our basement. On a Sunday, I called PI and not only did someone answer, but they responded within 2 hours. Great service. Thanks Matt from PI. read more

Truly is the best plumbers, honest ,dependable, couldn't be happier always there when you need them the owners are just the most honest ,wonderful people you will ever meet love plumbing innovators I would recommend them for everything read more

I loved them from the beginning, Mike was the only plumber that took water from the well tank. All the others did not. They just tested the inside water. We had sulfur smell and large amounts of iron in our water. After testing, Mike was able to tell us exactly what we needed, why it was needed, and the price. We were not pressured. He gave us everything in writing, nothing hidden. When we had the system installed, it was done fast and cleanly. He went over everything with me and told us not to hesitate in calling him if anything changes in the water. We love our water now!!! No smells or staining. Awesome service...awesome people!!! read more