I work in property management. I understand it is not the easiest job in the world and it is generally thankless. However, after 2 years I would have to say I would probably not rent from Plumer again. In the last year I had to nag and call and email several times to get things done. The owner of my property preferred to fix things and generally took his time and often did a poor job. I would not have updated my review, but I really lost respect for this company when both the owner of the property and someone from Plumer lied to me. To get my last month of rent and deposit I had to write several emails and leave voicemails that went unanswered. Then when I was told the check would be ready the next day when I arrived at the office it was not. I simply planted myself in the office and said I was not leaving without a check. Ten minutes later I had a check. Save yourself the hassles. Rent from any other company. read more

Avoid renting with Plumer. Maintenance problems were dealt with late (if ever) and only after many, many phone calls placed by one or all three of us. But worse than that, they withheld our security deposit for months. When we finally received it, they reimbursed only half of what we were owed, claiming that we left the place a wreck. $220 for "carpet cleaning" - to treat the filthy, stained carpets they promised to clean before we moved in (they never did). $200 for "cleaning" - they sent a detailed list of cleaning instructions, which we followed precisely (we actually enjoy cleaning and took off work to thoroughly do so). $45 for light bulbs - we repeatedly asked to have bulbs replaced because we couldn't do so ourselves (the lighting is inset and some of the ceilings are 10+ feet high). And isn't $45 pretty steep for light bulbs? A few other charges... Basically just complete nonsense. All of us are experienced renters and have never incurred any charges. Then for months we had to email them weekly (by this time we knew to keep written records of our conversations) in order to get charges lifted or even simple answers regarding the charges (what hardware? what closets?). We regained some but not all of the money. We tried to fight all of the baseless charges but eventually just gave up after weeks and weeks of unanswered emails and voicemails. Infuriating. They are thieves, unprofessional, neglectful and immoral. read more

Plumer & Associates, Inc. - Breakdown of baseless charges. Don't expect to get your security deposit on time or in full. - Real Estate Services Near Me - Philadelphia, Pennsylvania

DO NOT RENT THROUGH THEM! They are crooks! We left our townhouse spotless when we moved out, and they claimed we did not clean and that we left the place a mess. We spent an entire day cleaning. They only reimbursed us for half of what we owed, only after months of fighting it because they originally were not going to reimburse us at all. This was pretty ironic, because when we moved in, the place was a mess (they probably didn't even rent a cleaning service after withholding the lasts tenant's deposit). Also, there were these ugly stains on the carpet which they said they would have cleaned for us when we signed the lease, and of course they never did clean them. They actually tried to charge us for these same stains when we moved out, but luckily we had an email saved in which we asked when they would be cleaned. Besides this, getting anything fixed in the house seemed to take weeks. Please save yourselves the trouble and do not rent through them - at least not in Philadelphia. read more

This company is very unprofessional. If you are a renter, please, save yourself the headache and find an apartment where you can communicate and work with the owner of the apartment. Their leasing agents do not care about you and are only looking for a quick move in. Trust me, they are more concerned with the profit of selling homes then dealing with lease signings and renters. It is not a priority to them then and when your finally moved, you are no longer their problem. Also, unless you move into a brand new renovated unit, I promise you there will be problems. No matter ho convenient one system may be, you will run into an issue with your apartment, and when you do, you better document everything because they're not going to make it easy for you. There is no clear manager, therefore management is very unorganized. You will most likely have to make an angry phone call (most likely 2 or 3 times) before they will even entertain your problem. It's all around a headache for renters. You have been warned. Rent elsewhere. read more

I don't normally write reviews, but Plumer & Associates is one of the most unprofessional businesses that I've ever dealt with. Prior to moving in, they called my former landlord and my manager asking about me without any notice. I also had to leave work early just to submit a copy of my pay stub on request day! I never received a copy of the house key from Plumer and ended up having to making a copy using my roommate's. Despite all these warning signs, I still did because of the awesome roommates and a seemingly modern looking, spacious house. After we moved in, some of the issues in the house exacerbated over time due to the unresponsiveness of Plumer's maintenance department. The sinks on the 2nd and 3rd floor bathrooms have been leaking since November 2012 and are still not fixed as of February 2013 despite multiple email and voicemail requests. There are electrical issues with a few kitchen lights that are never attended to. Toilet paper holders in the bathrooms were shoddy and have completely fallen off a month after we moved in. There's no excuse and it's downright incompetent on the part of Plumer to not have these issues remedied. So please heed my advice, avoid Plumer at all costs unless you have absolutely no other alternatives. The hassles are simply not worth whatever the house has to offer. read more

As a property manager, they are nearly incompetent. The two tasks I ever asked of them was to copy my door key at the owner's request and provide a referral to my new landlord. Their copy did not work. They never provided a referral even though I had asked for it by phone, email, and in person. When leaving before the end of the lease due to a job transfer, I called and provided email correspondence 60 days in advance in accordance with the lease. I followed up in person two weeks later. Two weeks after that he finally contacts the property owner, having essentially wasted nearly one month. They were then cryptic about any fees and took well over two months to provide me the remainder of a security deposit. Property owners out there, I would not use this group to manage your properties. read more

Same as everyone else - I rented a parking spot and tried to give 30 day notice that I am leaving by phone voicemail and email. No response about my question of what they are going to do with my deposit. They totally ignore customers. read more

Somehow this business is associated with Lily Development. I have an appointment with the Volpe crew and they neglect to tell me that BOTH their corporate address and corporate name have apparently changed twice recently. No answer when I call multiple times. The security guard at the address on their website never heard of them. I run to South St., wait in Plumer's waiting area, and for 15 mins., nobody tells me that the Volpes aren't there anymore. I then get a snotty phone call about missing the appointment. I'm a professional, but not a professional psychic! Very unorganized and mostly shady. read more

Rented from them for two years and have no complaints. They were responsive to maintenance requests and didn't raise the rent after the first year. I have to give a shout out to our agent Robert Collins for that one, as he advocated for us and was able to assure our rent didn't change that first year. He was a sweetie to work with and even called me personally when I was moving out to ask how things went. Only thing I can say is the apartment wasn't painted before we moved in, but that's all. read more

I'm writing this review in hopes to better humanity, even if it's in the smallest way. I was wondering why my seemingly perfect first floor, parkay wood, bi-level, Society Hill apartment was only $800 dollars a month. It had so much "character". Well, since move-in my kitchen has STUNK of gasoline. Since September there's been a hole in my floor. That's right, a hole. From plainly sitting in a chair, the leg just punctured through. Now, just to clarify, I am by no means obese nor does my chair have spikes for legs. Since November my "Leave it to Beaver" limited edition oven has been out of service. Every time I try to vacuum the BATHROOM CARPETING it comes off of the floor. My windows aren't sealed inviting about 500 new roommates a day who enjoy adding cobwebs and carcasses to my decor. The garbage disposal has been broken for about a month, so subsequently my apartment smells like I have a dead person in my closet. They've also come into my apartment without notifying me, which is extremely illegal. I realized this because they locked my door differently then I usually do and called them because I thought an intruder had come in. Plumer has made my life difficult beyond any kind of verbal description I can give. I find myself dreading coming home. They are reluctant to return calls and have NEVER attempted to fix any of my maintenance issues. It is broken promise after broken promise. Answering machine after answering machine. Needless to say I will NOT be renewing my lease or EVER renting from them again! They should be reported to the BBB! read more

Plumer is the WORST! 3 of us rent a house from plumer in cc. We have general maintenance issues. It always takes us at least 5 phone calls to John for him to return our calls, if he ever does. Our roof on the 2nd floor leaked like crazy in the snow this past Feb, the ceiling in the sun room and bathroom has holes and is stained brown. It is now almost May and plumer has not fixed the roof which needs to be patched or the ceiling. We have called at least 30 times with out much response. I hate them, I have not met one professional person that works there. How are they still in business?? Do not rent from them! if you have a problem they will ignore you! DOWN WITH PLUMER! read more

I've had a great rental experience with Plumer & Associates. Robert Collins is the most dedicated and professional rental agent in Philadelphia. His knowledge of the rental market in finding us a wonderful home was brilliant! read more

My experience is with regards to Plumer's Real Estate division, and it appears their Real Estate is as poor as their rentals. My experience with my realtor was full of negative interactions. She was difficult to communicate with and did not respond to many requests to communicate in my preferred style. She was also condescending and stubborn. My neighbors reported disparaging remarks from her in regards to my neighborhood - this does not help to sell a house! I moved away before my house sold, and Isabelle agreed to watch over it for me. Under her watch, my toilet started running and ran for an entire month straight without her notice - this cost me over $1,000 water bill. Her solution to compensate me was to reduce the commission for the house from 6% to 5%, though she neglected to inform me that this decreases the commission for the buyer's realtor as well, decreasing the incentive to view my house. She also supervised some work done to the house, and all of the work was less than satisfactory. She was unresponsive to my requests. After reviewing the listing for my house and requesting updated, clear pictures (the previous ones were blurry!), she did nothing to remedy this situation. My experience with her ended after 11 months of the house being on the market, and her constant pressure to drop the price to ridiculously low levels. I proceeded to find a new agent who sold the house in 6 days, at a price higher than my realtor even wanted to list my house for. Needless to say, my experience with her was terrible and a waste of time and money! read more

Robert has been absolutely wonderful!!! He was always readily available to answer questions day/night & was very helpful to myself & the new tenants that will occupy my previous apartment. If you need help finding a place to rent or buy, definitely call Robert!! You will NOT be disappointed read more

I hate this place. My rental time with them was nothing but difficult. If you are going to rent from them, make sure to have a lawyer look over your lease. Kelly Ann and the entire team here are terrible, terrible people. read more

I am a current renter with Plumer and have been for five years, but it is only because the actual owners of the property I rent will step in when things get out of hand. Plumer's maintenance department is incredibly inefficient, rude, and uncommunicative. I have been told several time that "I must have not left a voicemail because they would have gotten back to me. " They don't. Ever. Their maintenance dept head "doesn't do e-mail." It is possible to contact them via FAX - which might be the best way to reach them. They have a figurehead girl who takes e-mails for the maintenance man who can't, and she is really good at writing a response that includes lots of happiness, smiles, cute fonts, and other related crap --- but absolutely no information. I have never worked with a group of such ineffective, ignorant people in one business. My advice? DO NOT RENT FROM PLUMER! read more

unprofessional; unresponsive; rude; awful. I could keep going, but I think you get the point. Do not rent any apartment managed by this company. read more

To anyone skimming: DO NOT RENT FROM THEM. I PROMISE. NO MATTER HOW GOOD THE DEAL SEEMS, IT IS NOT WORTH IT. If i was able to give this realtor company 0 stars, I would no doubt. I have rented through previous companies before and have never in my life dealt with such rude, inefficient, and ILLEGAL handling's in my life. I can't even begin to tell you how many maintenance issues I have had with my apartment that have required multiple persistent emails and/or going into the office personally to get a response. This doesn't mean I necessarily got it fixed either, because John Regan is terrible managing the maintenance department. My roommate and I had a mouse, he's still here. We have multiple light fixings that are outdated and impossible to change ourselves, no lightbulbs there. A hole in the cracked floor? Yup still there. No hot water. Took 2 WEEKS to fix. Can you imagine cold showers for 2 weeks? Oh and to top it off, the apartment was sold to us under the pretense that there would be central air. NOPE. It miraculously broke and John said "they were looking for different contractors." From JUNE 2013-until currently (DEC2013) and we still do not have air conditioner which will be nearly unbearable come May when we will definitely NOT be renewing our lease and moving out of this 3rd floor apartment. But to "appease" us, they gave us ONE air conditioning unit for our rather spacious 2 bedroom apartment. Don't even get me started on the amount of times that we would come home to find some random person who apparently works for Plumer in our apartment without ANY notice. One time, (I wish i was making these up I shit you not) my roommate and I were on our way out and we were stopped by some woman on the street. She asks us "Do you ladies live in the 3rd rear?" and we answer..."Yes..?" So she responds "Oh we were trying to look in your apartment because we are selling the building but it seems you had something blocking the door that we weren't able to get in" At this point my roommate and I are so confused because 1. we had no idea anyone was looking at the building for it to be sold 2. we were DEFINITELY not aware that anyone was supposed to be going into our apartment to view. So we tell the woman that we had no idea that it was being looked at and that we were never told. She gets snippy with us and insists someone called. LIES. So we explain that we have a bar that we will use as a door stopper when we are sleeping/home alone etc. So clearly they tried getting in and when we asked about how they are going to come in without any notice, she was rude with us and said they had to show the apartment. Like OKAY fine then give us a fucking heads up. Also the current situation: there is a huge leak out in the hallway of the building. We have a huge trashcan and a bucket yet it's basically raining in the hallway with the carpets absolutely saturated and the ceiling is starting to wilt.We called 3 days ago and still haven't heard a thing. Rant over. Moral of the story, please don't give this company your business. read more

I lived under Plumer for about 2 years. In terms of property management, they weren't bad. They usually got back to me in a timely manner and answered most of my questions. They do tend to be a bit short-tempered with you, especially with maintenance requests. They also tend to repair things on the cheap, but I feel like that's pretty typical with property management. Overall, they were a decent company and I would probably rent under them again. Just be forewarned that they won't go above and beyond for you. read more

Karen Joslin is a Phenomenal agent! I am a real estate investor in Philadelphia who has dealt with many real estate agents and she is, by far, the best realtor that I have come across. She is extremely knowledgeable--she provided me with much detailed information towards my investment so that I could make the best educated decisions regarding progressing my portfolio, without the added pressure of a quick transaction. Karen is truly the BEST! I recently worked with Karen Joslin as a selling agent for a rental property that I have near Temple University. There were little to no sales in the vicinity in the recent history. However, within a week there were already people interested in the property and bidding way above what I expected and above the nearby comps. Karen is a Superstar realtor who helped me out. Karen is honest, thorough, and very much on top of the game. I would recommend her to everyone and will continue working with her in the future! read more

My experience with Michele from Plumer & Associates was beyond my expectations. I relocated to Philadelphia from the Midwest and she made sure I had a cozy and safe home for my arrival. She went above and beyond to keep me posted on openings and actually ended up finding the perfect spot for me that wasn't even listed yet!! She was very prompt and we were able to close the deal later that same day. She was caring and attentive and I am now a happy tenant of an ideal property in a great area. Nothing but positivity came out of my experiences with Plumer & Associates!!! Would HIGHLY encourage anyone to work with this group!!!!! read more

We recently relocated to Philadelphia and were referred to Margaret Szumski and could not have felt better about the job she did. She was knowledgeable, totally professional and even helped us move in for an hour in a heat wave. Every possible detail was covered and she ended up saving us a fortune. I would not hesitate for a second to refer anyone to her. The best experience we've ever had in a real estate transaction. read more

I will echo Kate B... I am writing this review in hopes to better humanity even if it's in the smallest way. John Regan and Plumer & Associates are horrible. They tried to rent me a dirty apartment with multiple illegal defects. Beyond wanting me to clean the entire place up, remove nails, cover holes, paint, etc... they wanted to be able to show the place for sale and kick me out on my rump with zero notice. They have no regard for common decency. Be careful!! They seem nice and agree to your requests until they give you the lease. It was filled with Landlord loop holes and penalty fees. Getting $300,000 liability insurance for a shitty apartment is ridiculous! So is making yourself a home out of a crappy apartment just to be evicted once they sell the amazing new digs. One would think that fire alarms and CO2 detectors were mandatory -- not for Mr Regan!! Do not trust them. And bring a lawyer with you. Better yet, look for a different apartment. read more

I bought my house in 2006 through Plumer and Associates. Though Steven Nebel does not work for Plumer or represent buyers, a relative who had past investment experiences with Steven introduced me to him to provide real estate advice and help us identify a new house. Because he typically doesn't deal with residential buyers, he felt it best that we work with a dedicated buyers agent who had experience in the neighborhood in which we wished to buy. Yet, he remained involved, and advised us throughout the entire process, and helped us find the house of our dreams. To top it all off, he gave us his entire referral fee as a gift at closing. Fabulous! read more

This place is a JOKE! Blind monkeys could run a better company. They DO NOT CARE about their tenets at all. They are terrible people to deal with if you have any problem with your house. Emergency line? Come on that is almost more of a joke then the establishment itself. DO NOT WASTE YOUR TIME! read more

I had a great experience working with Plumer & Associates on the purchase on my condo.

This company and, more to the point, its employees are absolutely incredible! Now I can't speak towards their property management skills, as my girlfriend and I only used them to find a place to rent that ended up not being run by Plumer & Associates, but I can speak towards the level of commitment and devotion displayed by their realtor, Michelle. My girlfriend and I were referred to Michelle through a friend that had used her previously. We had tried using several other realtors before Michelle but all were unable to find us a place that sufficiently met our needs. We met with her initially to discuss the type of place that we were searching for and within a day or two she contacted us with a rather large list of properties. Now, to say that Michelle is a kind woman would be a severe understatement! Neither myself nor my girlfriend have a car in the city and Michelle was more than willing to drive us to each and every listing. She was extremely pleasant, well-mannered, and very knowledgable about all of the listings and the surrounding areas they were located in. After exhausting all of the options on her list without finding a suitable place that fit our needs, Michelle went back to the drawing board, as it were, and started over. I witnessed as she reached out to multiple contacts and, in my mind, truly went above and beyond the normal means. She worked her magic and got us an appointment to view a location before it even technically went on the market. Once again, she drove us to the listing and, after we decided that we wanted to rent that particular place, drove us to the lease signing too! As if all of this wasn't enough, she still periodically checks in with us to see how we're doing and how we're liking the new place. This was by far the best experience I have ever had when dealing with a realtor and would certainly recommend this company, and Michelle in particular, to anyone who is looking to rent in the south philly area. read more

I really don't understand why the negative reviews. I have been renting from Plumer for 3 years. All of my problems were addressed asap. You must understand that sometimes there are emergencies that must be fixed right away. Trisha, John R. & John S. have always been very helpful. Have some patience!! read more

Michael the emergency maintenance guy is wonderful. We greatly appreciated all that he has done during the time my apartment had a major leak. He was in contact with us almost immediately when we called him in a panic. He checked in on our apartment often and was such a big help. He cared a great deal. read more

Plumer is a JOKE. I rented from them 01/2006 upon coming back from Iraq. Once in the apt in Pennsport area, I noticed my gas bill was high. I reviewed with another tenant who advised that my bill is double there's. Plumer's response was my unit was on the corner and it will be higher. This i can accept but not double. 3 years of living there with heater basically off, they discovered due to moisture spot on wall that a pipe was leaking for the entire time. THEY GAVE a month free rent as a settlement. Next was that the roof leaked and often while sitting home I watched fingers of water run down the wall. After reporting this, they came out and cleaned the gutter on the roof. didn't help, reported it again, next it was facing came lose, they fixed didn't help. reported again...this went on for over 2 years. Finally one of their maintenance people advised not to make any further payments until it was resolved. ***note once did they take sheet rock down to check for mold. Eventually I was evicted. while it was kind of them to let me in to gather belongings, I was locked out. Even then the person that opened the unit looked at wall and stated that he didn't fault me for not paying. Upon receipt of the eviction papers, I reported back to their representatives what transpired. They said they would review the circumstances with Plumer and the case should drop. It is now several years later and when reviewing my credit reports, this remains on legal item with court system. when contacting them, I am told to talk to the eviction group of Saks, when talking with them, it says talk with Plumer. For 3 months now, I reach out requesting Plumer to assist with having the item removed from the courts, I am told no help and it is my responsibility. AS WITH OTHER POST ON THIS SITE, THE PLUMER NAME BRAND IS TRUE JOKE AND I HOPE THAT NO ONE ELSE FALLS VICTIM TO THIS GROUPS TACTICS. read more

I've never really written a review before, but this company has been so TERRIBLE that I really don't want others to have to go through what we have. The maintenance department is completely irresponsible and unresponsive. We have waited hours for them to arrive and in the end they never show up. This has occurred so often it is embarrassing. We had a leak in the basement and mold was pretty apparent on the walls. Instead of doing any real work they just painted over the mold so that it wouldn't show up. They also busted a light bulb in the basement and left glass on the floor. I WILL NEVER USE THIS COMPANY AGAIN!!!!!!! read more

I wish I could leave these people zero stars. This is one of the worst experiences I have every had. They are dishonest, unprofessional, and impossible to work with. We vacated our property on time and left it clean and empty and returned the keys. Six weeks later, after multiple attempts to via phone, email, and mail, they did not respond to any of our messages or send out a final statement, let alone return our security deposit. After we threatened to sue, they finally sent an email a week ago saying they mailed out the statement and there were "deductions" (unspecified in the message; no mention of a check). We are only a few blocks away from the office, and needless to say the "final statement" has not arrived. I doubt we will ever get our deposit back. We paid our rent on time every month, had the place cleaned every week, did maintenance. No reason to withhold our deposit. They are just awful! read more

We put down our deposit BEFORE I saw all the terrible reviews below... afterwards, I was very nervous that we'd gotten such a good deal (house in Bella Vista - did not expect to find such a thing in our budget!) for a reason, and was the expecting something to go terribly wrong. Nearly 6 months later, I can say that I am not blown away, but am satisfied with Plumer. The only real issues we've had have been with shoddy/cheap repairs and construction that were in place before we moved in... a cabinet partially held together with tape, an uninsulated crawl space means our pipes freeze easily, etc. That being said, I have been satisfied with maintenance. During non-emergencies (cabinet breaking, washing machine not draining) we've had to wait a bit but were at least kept abreast, and I've had to wait far longer for repairs with other landlords/companies. When we had an emergency (pipes froze), someone was here within hours. Otherwise, I've had no complaints. I love our house despite some of the small issues, and have found Plumer to be fine to deal with. read more

I don't normally take the time to write reviews, but the exceptional work that the Plumer team does is worth writing about. I recently sold my home in Fishtown. Patricia Kelly was my agent, and I was also helped tremendously by agent Maya Choldin, who is also a Fishtown resident. My initial meeting with both agents immediately put me at ease, as they were very professional, friendly, and explained everything thoroughly. They also knew just what to do to make the house look great for showing. Right from the beginning they were very diligent and eager to sell my house, and it paid off. We had an open house three days after it went on the market and received an offer. A few days later, we received another offer. The whole showing process involved two open houses and multiple private appointments, and within 10 days of it being listed, we had accepted an offer. Then the problems began.....We had several MAJOR obstacles that were completely unforeseen. In brief, we were being overcharged for taxes on our property, we then found out that the City of Phila had placed a totally unjustified 18K lien on our yard lot that we purchased at Sheriff's sale because there had previously been a house on the lot, and although we bought it as land only, they wanted us to pay for the previous demolition. Oh, and I forgot to mention that we had torrential rain for three days and water started dripping onto our bed, two days before the home inspector was scheduled to come. Needless to say, we had to repair the roof and bedroom ceiling. Next, the appraisal came in about 12k less than our selling price and we had to appeal for another appraisal. Fortunately, the second appraisal was fair and met our selling price. Anyway, I could go on about all of the problems we had selling this house. It was an extremely stressful time for us, and I can honestly say that if we had any other agents, I am sure we would not have sold this house. Trish and Maya were literally working entire days on trying to resolve these problems for me. Both of them spent NUMEROUS days at City Hall and the Sheriff's Office getting the lien removed and the taxes resolved, and Trish spent countless hours dealing with appraisal issues and deal negotiation. I could write a book about the sale of this house, but the bottom line is, I would recommend Trish Kelly and Maya Choldin to anyone who wants to get their house sold. Throughout all of this mess, I probably called Trish about 100 times and Maya about 50. They were ALWAYS nice and reassuring, but they were also honest and did not sugarcoat anything. Trish is a fantastic negotiator too! If you want your house sold, and you want someone who is great to work with and will truly work to get the best deal for you, you must go to Plumer and ask for Trish or Maya. read more