I want to be clear that I am very happy with my surgeon and with my surgical result. My concern is not about the surgeon himself, but about how the clinic is managed.
The only appointment that started on time was my initial consultation, when I was still deciding whether to become a patient. Every appointment after that was delayed by several hours, usually 4-5 hours, and often rescheduled one or two times before it even happened.
Before my surgery, I had an implant selection appointment. I rushed there straight from the airport without eating or sleeping because I thought it was important to arrive on time. I had no idea that the clinic was never on schedule. When I finally saw the doctor, I was given only a few minutes to choose my implants because everyone was in a hurry. This is a decision I will live with for many years, and I did not feel I was given enough time to make it carefully.
On the day of my surgery, I was instructed to arrive early in the morning. When I got there, the clinic was still closed, and I had to wait outside for 20-30 minutes.
My postoperative care has been especially disappointing. Since my surgery, I have only had one postoperative examination, and it was performed by a nurse. Every other follow-up appointment has been delayed, canceled, or rescheduled. On multiple occasions, I waited for hours only to be told that the doctor had left for the day and that I would need to come back another time.
After one of these incidents, the clinic manager personally apologized and assured me that this would never happen again. She also promised to send me silicone scar sheets and scar gel as compensation for the repeated inconvenience. It has now been two months, and I have never received anything that was promised.
Today was supposed to be my three-month postoperative follow-up. Once again, I waited for approximately three hours, no one showed up, and I was simply asked to reschedule for another day. This has become a pattern rather than an isolated incident.
I understand that unexpected delays can happen, but this level of disorganization has continued throughout my entire experience. While I am genuinely grateful for my surgical outcome and appreciate my surgeon's skill, the clinic's scheduling, communication, follow-up care, and respect for patients' time have been extremely disappointing. read more