Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

I had a fantastic experience with Honeywood Realty. Diane was super responsive, friendly,…read moreknowledgeable and on top of all tasks. Steve provided some critical insight with regard to my home's status and thorough comps data to help us with ideal and realistic price point. I received excellent counsel at each step and the end result was a quick and easy sale that helped me and my family tremendously. Highly recommend if you are in the Cypress area. I can't imagine having better partners to help get it done.

Be careful signing a lease with them. While some things are on us as tenants, there's a ton of…read moreissues we ran into during our year long lease with this company. There's about a million small fees, including but not limited to: A fee every time HOA sends a letter (whether or not you are in violation), a fee to submit a maintenance request (and if you're the "cause" for this request, they will charge you more. Thankfully never happened to us), and admin fees on top of your rent. Now, admittedly we neglected to send in our move out notice on time. This was after we were sent a letter stating the home owner wanted to sign another years lease with us, but we refused and never signed. We were moved into a month-by-month agreement before we even realized it. This is stated in all of their leases, so we are at fault on this. Due to this, we have relinquished our security deposit. During our tenancy, the electrical issues were insane. Power went out frequently due to the neighborhood and house wiring, something we could never have been aware of before moving in. The entire home surged during a storm I was unfortunate to be working during, which shorted not only our lights but many of our electronics. The home's AC unit is weirdly wired directly into the thermostat. There's no way to even "power on" the AC unit or fan if the thermostat goes out, which is exactly what happened to us. The storm surge fried the thermostat. We submitted a maintenance request immediately, it took them several days to schedule a visit from a contractor, even after expressing we had an older cat, a toddler, and myself (with heat related medical issues.) Apparently it's not an emergency for an AC unit to go out in Texas, even if the inside of the home is reading over 90°. After several days, a response and now two different contractors are coming to our home for whatever reason, one from the agency and the other from the home owner. Home owner's contractor got not only all our burnt out lights taken care of, but replaced the thermostat and got the AC working. The agency's contractors? They barely took a look around before saying they'd have to replace the outside unit and would be back with prices. We informed them second the home owner's contractor fixed everything to avoid them coming back and replacing something they didn't need to touch. Our electricity bill went through the roof that month. We received several HOA violation fees despite resolving the issues, but as mentioned before, this is due to that random fee for receiving ANY letter from HOA. We made several attempts to contact the agency, only to be ignored for several days or be met with passive responses. (I admittedly got to the point where I began responding to the with the same energy. A shame because things started well with them.) Fast forward a month after we moved out. We already knew we wouldn't get our deposit back since we technically broke lease, that's not the problem. We are being charged for damages previously reported at move in. I've been back and forth with Maria in the maintenance department regarding this. I sent her the move in conditions packet, in which I received a reply back stating that "We have consulted with the leasing department and have no record of receiving the move-in condition email." Ridiculous to read, mind you, because I pored over that house from top to bottom for any damages before I would let even my fiance step foot into the home. I provided screenshot proof that Kara in the office did receive the packet and even responded to my email regarding it. Not sure where things will go now, as Maria and my fiance spoke on the phone. She's supposedly sending the packet to the home owner to attempt to revise the damages we are being charged for, but based on the other reviews I've been seeing, I'm doubtful anything will change. Proceed with caution with this company. They are not ABSOLUTELY terrible (hence the 2 stars) but I would definitely not recommend leasing any property under their management unless you want the headache of being charged for ridiculous things, waiting longer than necessary times for maintenance, and them "losing" documentation that would otherwise benefit you as the tenant. I'd say the headache isn't worth it, you'd be better off finding a private homeowner to lease from if you're looking at houses.

Hello Reader, Please…read morebrace yourself for this series of unfortunate events with 360. The 1-star review is actually adding more value than they deserve. Zero and negative stars would be more accurate. I am 30 days from fulfilling my one-year contract with them and it has been problems since day one. They rushed us to turn on utilities only for the garage roof to fall in due to a rupture pipe plus the water heater was nonfunctional. If that doesn't sound terrible enough, their maintenance staff broke into our house within a week of moving in and the primary bathroom's pipe ruptured following the garage roof. Meaning, we paid for a house that we couldn't even use for weeks. Wait there is more, they informed a locksmith to come change our locks without informing us and he had full access to our home without us being present. Next, the fridge blew out then the stove gave out. Not to mention all the appliances were in a deplorable condition and they refused to remove anything. They constantly lacked accountability and blamed the property owner for the poor value they were offering tenants. Any home that says "Wayne Comer" run, quickly away. Kara, the leasing agent is passive aggressive and condescending with her support of the tenants. Their contract is a trap and includes ridiculous terms that no other property management has so you don't even realize the trap. There are admin fees on top of the rent that they don't mention until you are approved, their late fee comes with a percentage of your rent, paying separately comes with an additional charge and they will keep any additional rent that is paid rather than add it as a credit. If they are called out on collecting extra money, they will blame you. It would be great to sign a contract with a strict property management that is able to show accountability, but this company does not even provide a valuable service that aligns with their strictness. Their contractors are low quality, and some were obvious drug users. Due to constant complaints received by me, their tenant the owner refused to take a percentage off of the rent due to "spent so much already for our move in." As if we are responsible for the lack of upkeep he had on his property. Phew! There is so much more to add, but the final disgusting thing I want to mention is an HOA violation. They gave us a final notice from an HOA violation and included a fee on our ledger. This notice was never given to us directly from the HOA because all of the letters get sent directly to 360, yet they wanted us to pay the fine. When I contacted the HOA directly, they informed me that there was no outstanding balance because they removed the fine for compliance. Following that, the owner asked us to use our funds to fulfill the HOA requirement for the lawn despite us moving in with a patchy yard. This led me to believe that they are scamming their tenants and trying to squeeze as much money from us as possible as if we are their solution to owning bad investment properties. All in all, this house was in Greenspoint and listed as $1650 per month. Each month they have us paying $1695 due to a mandatory admin fee. Upon renewal, the owner was asking us to pay an additional $200 to penalize us for the maintenance we requested to have throughout the contract to make this property livable. Today I received an email that I have to have a lockbox on my door for 30 days for showings. In the event there is a disruption to the showings, our entire deposit will be forfeited, and any cancelled showings will be a $50 charge. Y'all, I wish I was making this up. After digesting this review and you want to continue, you need a 72 hour hold not a rental application. Fun Fact: Oh, they offer $15 gift cards for 5-star reviews at the beginning of your leasing contract.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

My experience with RMG Management was extremely disappointing. After moving out, they attempted to…read morekeep my security deposit without a valid reason. I had to take the matter to court to defend my rights. Once the case was filed, they quickly tried to reach a settlement and return my money, which says a lot about the situation. It was a stressful and unnecessary process that could have been avoided if they had acted fairly from the beginning. Tenants should be very careful and make sure they document everything when dealing with this company. Based on my experience, transparency and fairness were lacking.Anait Diaz.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

I don't know if anyone still leaves Yelp reviews or even pays attention to them. Shannon Property…read moreManagement is by far the best of the best when it comes to property management. They are always on time and efficient when it comes to maintenance. Don't even get me started on my property manager and the team taking care of my property; they always communicate and no matter what they are always on top of everything. The entire staff is amazing, if you are considering hiring a PM for your home go with them you wont regret it.

If I could give this property management company zero stars, I would…read more We paid nearly $3,000/month expecting a safe, functional home -- instead, we got months of unresolved maintenance issues, safety hazards, and constant disruption to our daily lives. In just over the past 8 months this has been our experience: We moved in to carpet soaked with pet odor that, to this day, has never been properly resolved. Within days, we discovered the dryer didn't work (and wasn't fixed for almost 60 days), and the garbage disposal constantly trips the breaker / something we still have to manually reset after every use. Less than a month in, we were dealing with a roach infestation. It only got worse from there. We found out the smoke detectors were expired and disconnected before move-in * a serious safety issue * that wasn't corrected for over two months, forcing our family to leave the home. Shortly after, the air conditioning went out and took nearly a month to fix, once again displacing us. Most recently, we've had to deal with a broken front door lock (forcing us to use the garage to enter and exit) and a non-functioning water heater -- meaning no hot water. Let that sink in: no working dryer for two months, repeated A/C failures, no hot water, pest issues, unsafe smoke detectors, and ongoing electrical problems -- all while paying premium rent. We have been forced to leave our home multiple times just to do basic things like laundry, sleep comfortably, or take a warm shower. That is not normal, and it is not acceptable. This isn't just poor service -- it's a complete lack of accountability and basic property standards. Repairs take weeks (or months), communication is lacking, and issues that should never exist in a rental home are treated as low priority. Save yourself the stress, time, and money!!! do not rent from this company.

As a former resident of one of their properties, I can say that I have never felt as if I were part…read moreof a community as I did living there. With regular resident events and a staff that made us all feel welcome, I'll always cherish my experience there. And in fact, I am still friends with my old neighbors and the staff, and see them regularly. I highly recommend living in one of their communities.

Kudos to property manager Brittany for taking steps to completely resolve my washer problem. Thank…read moreyou to Breanna for the call yesterday. I still have concerns about the direction of this property in general, however, I'm pleased that this issue in particular was handled successfully. Thanks again!

From start to finish - this was one of the worst professional experiences I've ever had…read more Our lease was still in effect, and Tarantino hired a vendor to clean out our warehouse. We were clean and clear on rent payments, and had done nothing wrong. They... 1) Hired a vendor to clean out our warehouse 2) Entered without permission or notice 3) Removed our property 3) Threw away half of it 4) Returned the other half damaged, AFTER we alerted them of this issue At first they denied responsibility, and then when they realized it was their fault, they did the bare minimum. They kept referencing how they had returned half of it, like that was some incredible thing that they accomplished. Great job Tarantino! Also, they failed to tell us where our property even was. Did they recover it from a dumpster? Did the vendor take it home with them? You just stole our property and had no repercussions. How is that possibly tolerated? At the end of it all, they cut us a check for $500. Ridiculous. After a long 2 year lease having to deal with these guys, we accepted it so we could move on and end the relationship. But wow - a check for $500 is insane. They came into our space, took our property, lost half of it, and damaged and returned the other half. How does a $500 check come close to fixing that? Unfortunately, they are just the property management company, and tenants have no control over their quality of service. We're stuck with the manager that the property owner hires, and they'll continue to do the bare minimum that's required of them per the lease. It's a broken system with no accountability, and countless 1 star reviews will sadly do nothing. I'm writing this to reclaim what little power I have here and alert the public that Tarantino is a broken, low quality company that deserves the worst. Goodbye, and good riddance, Tarantino.

I wish I could give them zero stars as to what they deserve…read more.. They do not contact you back; the alleged regional manager does not have the common decency as many have mentioned here in Houston, TX, to follow up. The receptionist is RUDE for no reason, as you all read in the reviews. There are the representation of what this company is, GARBAGE. I have learned it's better to go through the direct source to make things happen. Apartment managers can only do so much; it's those above them, There is absolutely no accountability, because for all these continual bad reviews, there clearly hasn't been a solution found. How are you a BUSINESS for people who PAY YOUR SALARIES, but cannot fulfill the outcries of your customers? Instead turn the other cheek rather than seeking resolution. Let you be a tenant at one of their super high end properties, they'll take care of you, timely! Crazy thing is where I currently reside, it's very nice, but is not well up kept! I cannot wait to leave. This is coming from a Tenant at The Fields at Woodlake Square; things were made worse under their leadership. DO BETTER AND HEAR THE PEOPLE WHO ARE THE REASON YOU EVEN HAVE EMPLOYMENT OUT AND ADDRESS AND FIX THEIR ISSUES! CUSTOMER SERVICE MATTERS!!!

I'm a real estate investor with portfolios in both Texas and Colorado and for the past year or so…read moreLeon and the team at Green Residential have done a stellar job managing my portfolio of more than a dozen houses and small multi-families in the Houston area. I have been VERY pleased with the way they have managed these properties. Good property management is NOT easy to find and I personally went through a very lengthy and detailed interview process in which I considered several of Houston's most highly rated property management companies and compared them on a number of factors including cost, competence, and flexibility in meeting owner's needs. I selected Green Residential because they were highly competitive and in some cases really outperformed everyone else and I have not been disappointed. I have found the team here to be competent, experienced, and most importantly HONEST. As a professional investor I'm a little bit surprised by some of the more critical owner reviews I have read on here. If your benchmark is perfection all comers will fall short, but consider what can go wrong with property management and I've seen it all happen... theft of your rent money, fabrication of invoices, referring of repairs to the owner's brother in law who doesn't have a clue what he's doing, letting your property sit vacant for 6 months, HOA violations going unaddressed for which you're never notified, horrible record keeping, money not being escrowed properly, owner distributions not coming on time or at all, fee structures that reward managers with more money every time they order a repair, invoices not provided, property statements poorly organized and unclear so you can't tell the real story, tenants reporting dangerous repairs such as a leak or a dangerous safety issue and nobody responds and you get stuck with a giant bill or a lawsuit etc... None of these things have happened to me with Green Residential. Money comes on time every month with clean easy to read statements and every single time I've had a question about anything I've received a very prompt courteous and sensible response, that is if the owner hasn't already anticipated the question and called me about it personally. I would encourage anyone looking for a solid property management company to talk with Leon and give Green Residential serious consideration.

If you have any trouble with Green Residential, REPORT THEM to the Texas Real Estate Commission…read more(TREC) https://www.trec.texas.gov/public/how-file-complaint (You can screenshot the page, copy/paste from Photos, or Google it) Green Residential's information: * Texas Real Estate Brokerage License #: 9001367 * Supervising Broker: Leon Green - License # 613365-B * Supervising Broker: Harry M. Green - License # 174579-B Texas Tenant Rights (plain English & Spanish available) https://www.texasattorneygeneral.gov/consumer-protection/home-real-estate-and-travel/renters-rights (Again--screenshot, copy/paste, or Google) Every property management company in Texas operates under a supervising licensed broker, and TREC holds them legally responsible for illegal or unethical actions. Do not let these scammy slumlords bully or exploit another innocent, hardworking tenant. Below is only a small portion of my experience, along with how you can protect yourself. When I moved in, the apartment was disgusting. Dead roaches everywhere. Walls so grimy they literally became four shades lighter after cleaning. The air filter was completely black. Green Residential told me this was my problem because I signed the lease accepting the unit "as is." That is NOT what "as is" legally means. "As is" means you accept the unit's layout and features-that it's a 1 bed/1 bath, has carpet instead of wood floors, white walls, or a wall separating rooms. It does NOT mean you accept filth, pests, or unsafe conditions. Under Texas Tenant Rights, a unit must be "move-in ready." That includes: * A clean apartment * Working light bulbs * A new air filter Despite the unit clearly not being move-in ready, my lease required me to hire professional cleaners and submit a receipt three days BEFORE my lease ended. That forced me to move out early while still paying rent--meaning I had to pay two rents for an entire week just to comply with their ridiculous requirement. Illegal & Unreasonable Charges Light Bulb Charge: They attempted to charge me for replacing a light bulb that was still working, that I never requested to be replaced, and that occurred within the first 30 days, when my lease clearly stated all maintenance is 100% landlord-covered in the first 30 days. A GR rep claimed "light bulbs are excluded" but refused to show where that exclusion existed in my lease. I didn't pay it. Pest Control Charge: They tried to charge me for pest control on a shared lawn with over 12 large fire ant mounds, also reported within the first 30 days. My lease explicitly stated lawn maintenance and lawn related pest control are the landlord's responsibility. I had to send them a screenshot of my own lease because they clearly didn't even have it. Their representatives showed zero understanding of my lease or Texas tenant law. If you don't know your rights or your lease, they will absolutely try to charge you for things you don't owe or neglect issues they're legally required to fix. Deposit Scam Tactics Less than a week before move-out--after I had already vacated due to their cleaning clause, I received an email saying: "Do not patch any holes." Obviously too late. Also, that's absurd. Patching small holes is standard practice. After speaking with a neighbor, I learned exactly why they do this: GR told them not to patch holes, then kept their entire deposit for "patching and painting." That's not legal. Texas law allows for normal wear and tear, including nail holes smaller than a dime. Tenants are not responsible for repainting unless walls were repainted a different color or suffered major damage (holes punched, smoke damage, large gouges, etc.). Even handprints on walls are explicitly listed as non-chargeable in Texas Tenant Rights. How I Got My Deposit Back Thankfully, I took extensive photos and videos at move-in and documented everything on my Inventory & Condition Form. Green Residential tried to keep my entire deposit, claiming they had to paint walls and repair stair damage. I sent them my signed IACF and photos proving: * The walls were already filthy, scratched, dented, peeling, and unpainted * The stair damage pre-existed my tenancy They even sent me a photo of a wall with a paint bucket in front of it, perfectly proving there was no significant damage. My deposit was also withheld past the 30-day legal deadline. Once I threatened Small Claims Court, my full deposit magically appeared. Final Advice KNOW YOUR RIGHTS. Keep your lease and Texas Tenant Rights handy at all times when dealing with Green Residential. They cannot withhold unreasonable charges, and they must return your deposit within 30 days of lease termination. Don't let these slumlord scam artists win. Report them. Document everything. Protect yourself and others.

I worked with Leroy from MR and can't say enough. He spent the whole day driving my brother and I…read morearound to many different new homes and tours. He was knowledgeable and patient. He helped do some negotiating for us and we found a great home in our budget. The Marshall Reddick team helped make the process seamless. We had questions after the purchase with warranties and Leeroy helped connect us with the builder to answer all our questions. I would highly recommend working with Marshall Reddick.

I can't say enough great things about working with the Marshall Reddick network for real estate…read moreinvestments. Purchasing an investment property in Texas through Marshall Reddick was super smooth, and having them be my property manager means I don't have to constantly deal with things like lease renewals, annual inspections, and maintenance issues -- Heather Foster's team handles all these things proactively and gracefully. I've also done several of their lucrative private money lending opportunities which I love can be viewed and set up all through their website. As a tech guy myself, being able to do things like that online is a huge plus. I would highly recommend Marshall Reddick for all your real estate investment and property management needs.