In 50 years of Banking I have never seen the level of customer service I continually experience at…read morethe Old Second National Bank branch in Oakbrook Terrace Illinois. The Branch Manager Ms Valerie Medina is the most accommodating kindest Banker I've ever worked with. From the tellers to the Officers on the floor everyone is so friendly, and how they remember everyone's names is baffling to me every time I'm in the branch. Without a doubt, I am so spoiled, and I have a hard time going to any other facility than this branch. This Group truly epitomizes Service Excellence. I am the happiest Bank customer in America because of this amazing team. Sincerely Johnny T

I always have a good experience with this bank because of the associates. They are so helpful and…read morefriendly.

I made an appointment at this location and was pleased that they had multiple available!…read moreI needed a specialized saving account to be created and the two previous banks were unable to help me. I am so lucky I found this location which knew how to create the account! My banker Cat D was so knowledgeable, kind, and made the whole process easy! Thank you!!!

I came here with the new executive director of Voice of Care as well as the outgoing director. The…read moreVice President was extremely helpful especially to small non profits.

Tried to rip me off with a fake worker. Beware. Got to be extremely careful with them.read more

This bank and its employees are the worse kind of people I have ever met. They are unfriendly,…read moreunprofessional and not helpful. The lines are long and they move slowly. The facility is dirty, unkempt and antiquated. I will NEVER open an account with US Bank again!

Citibank is 1million times worse than your worst customer experience experience of your life…read more Imagine a bunch of people in another country bullying you for days on end because your phone was too new to verify, the one I added to my account for the very purpose of verification and I've had for 20 years. Closed my account no explanation withheld 370k from from Me for 3 months all because they are not held accountable they're fraud dept is ironically the biggest scam fraud I've ever witnessed and if you don't believe me check out the millions of threads online

Over the last few months, I've had consistently great service from Charlene Catron and Marcy…read moreLawrence... way above the other banks I done business with. They are each very helpful, informative and professional. Also, the location is convenient.

This bank doesn't deal with cash. The employees are nice, but worthless, because again, you can't…read moredeposit cash or cash a check. I'm honestly not sure why this building is here, but it's definitely not a "bank".

Everyone here is super friendly. I had work and I got there right at 9am when they opened... they…read moreopened a few minutes, not worth taking any stars away once they explained they were training someone new. Everyone was super friendly and considerate to your needs! I was able to get my bank business done by 9:05AM and on my way to work for the day. They definitely helped me. Previous experience: I always use the ATM at this site because you can deposit cash and checks in addition to regular ATM functions. Once I left my debit card in the ATM because of the chip, didn't realize for 12+ hours later. Upon realizing contacted this location and they closed my debit card so no one could use it (proactive!) and said they could print me a new one if I came in. Needless to say I went in the same day and was in and out within 15 minutes. What a relief! The have English, Spanish and Polish speakers at this location. Great to help anyone. Wish they had longer hours but it's like almost any bank these days

I meet with banker Patricia today to ask her questions about confusing retirement forms. She was…read morewarm, patient, and very helpful! I appreciate the time she took to explain and walk me through things on the forms!

Great service to customers. Competitive returns on CD's…read more Banker that care about bank customers.

Great bank, Tom is very very helpful and really assisted me in setting up my account with them…read more Highly recommend!

This is our local bank…read more I only gave 3 stars simply because I do not want to discourage anyone from using them It was formerly West Suburan, it sucked back then as well I went into them to open a $500 account simply because this bank is 3 minutes from our home, service was the worst Then I withdrew $100 from the ATM drive-thru Went back in with my $100 as tip cash for Amazon, DoorDash etc. Deleliveries Between the "entie" two tellers and bank Manager - they were unable to provide me with $100 in fives and ones

The entire staff there is great. Best staff off any OSNB around.!…read more Special thanks to: Lisa, Stefka, Dee, Adina & Sarah!

I tend to use 2 different Fifth Third banks since I live a few minutes from both. The one on…read moreFinley and Roosevelt is the one I use for my general day to day financial needs. The people there are friendly, and I always get a greeting when I come in. On more than one occasion, I've had their ATM eat my card and had them unlock the machine to retrieve it for me. I had a decent conversation with one of the guys there who is leaving for the Air Force. In my experience as well as my dad's, the staff at the Fifth Third a few more miles west tend to be over the top, and that's why I go to that one for big needs- loans, ect. No gripes from me on either bank though.