I worked with Valerie Medina, branch manager of the Oak Brook Terrace branch! She was incredibly…read morehelpful today and deserves recognition! I had a special request that was going to be difficult. She didnt hesitate to help and worked at finding a solution. She definitely went above and beyond! Thank you Valerie!!​​

In 50 years of Banking I have never seen the level of customer service I continually experience at…read morethe Old Second National Bank branch in Oakbrook Terrace Illinois. The Branch Manager Ms Valerie Medina is the most accommodating kindest Banker I've ever worked with. From the tellers to the Officers on the floor everyone is so friendly, and how they remember everyone's names is baffling to me every time I'm in the branch. Without a doubt, I am so spoiled, and I have a hard time going to any other facility than this branch. This Group truly epitomizes Service Excellence. I am the happiest Bank customer in America because of this amazing team. Sincerely Johnny T

I made an appointment at this location and was pleased that they had multiple available!…read moreI needed a specialized saving account to be created and the two previous banks were unable to help me. I am so lucky I found this location which knew how to create the account! My banker Cat D was so knowledgeable, kind, and made the whole process easy! Thank you!!!

I came here with the new executive director of Voice of Care as well as the outgoing director. The…read moreVice President was extremely helpful especially to small non profits.

This branch location is great. As Tim said, its a very convenient location- no more driving out to…read moreGlen Ellyn! The staff who works here are all very friendly. I call them on the phone sometimes with questions regarding charges to my account, new PNC policies or rewards programs, etc. John usually answers the phone, and he always provides direct, clear answers. I have been a PNC customer for a long time; formerly I was with National City. PNC has never let me down, and I highly recommend banking with this bank and especially this branch. I have absolutely no complaints!

When they opened this PNC Bank about a year ago, I jumped for joy. It's very convenient to my home…read moreand to the mall, so it's a win-win situation! Woo hoo!! No more ATM fees for going to that...that other bank down the block!!! Then I went inside and interacted with their top-notch customer-service oriented tellers. Absolutely wonderful. They were definitely on their game, greeted you with a smile (or by name if you're a regular, like me), engaged in friendly conversation, and before you know it, your transaction is done and you step back outside into the real, cruel world. If only I could stay here and bask in their kindness and excellent customer service....

Citibank is 1million times worse than your worst customer experience experience of your life…read more Imagine a bunch of people in another country bullying you for days on end because your phone was too new to verify, the one I added to my account for the very purpose of verification and I've had for 20 years. Closed my account no explanation withheld 370k from from Me for 3 months all because they are not held accountable they're fraud dept is ironically the biggest scam fraud I've ever witnessed and if you don't believe me check out the millions of threads online

Over the last few months, I've had consistently great service from Charlene Catron and Marcy…read moreLawrence... way above the other banks I done business with. They are each very helpful, informative and professional. Also, the location is convenient.

This bank doesn't deal with cash. The employees are nice, but worthless, because again, you can't…read moredeposit cash or cash a check. I'm honestly not sure why this building is here, but it's definitely not a "bank".

Everyone here is super friendly. I had work and I got there right at 9am when they opened... they…read moreopened a few minutes, not worth taking any stars away once they explained they were training someone new. Everyone was super friendly and considerate to your needs! I was able to get my bank business done by 9:05AM and on my way to work for the day. They definitely helped me. Previous experience: I always use the ATM at this site because you can deposit cash and checks in addition to regular ATM functions. Once I left my debit card in the ATM because of the chip, didn't realize for 12+ hours later. Upon realizing contacted this location and they closed my debit card so no one could use it (proactive!) and said they could print me a new one if I came in. Needless to say I went in the same day and was in and out within 15 minutes. What a relief! The have English, Spanish and Polish speakers at this location. Great to help anyone. Wish they had longer hours but it's like almost any bank these days

I meet with banker Patricia today to ask her questions about confusing retirement forms. She was…read morewarm, patient, and very helpful! I appreciate the time she took to explain and walk me through things on the forms!

Great service to customers. Competitive returns on CD's…read more Banker that care about bank customers.

Great bank, Tom is very very helpful and really assisted me in setting up my account with them…read more Highly recommend!

This is our local bank…read more I only gave 3 stars simply because I do not want to discourage anyone from using them It was formerly West Suburan, it sucked back then as well I went into them to open a $500 account simply because this bank is 3 minutes from our home, service was the worst Then I withdrew $100 from the ATM drive-thru Went back in with my $100 as tip cash for Amazon, DoorDash etc. Deleliveries Between the "entie" two tellers and bank Manager - they were unable to provide me with $100 in fives and ones

Bought a mobile home last year and Old Second financed the loan. Never heard of them before. Was…read morenot impressed when I received my first statement. Nowhere did it provide a website where I could pay my mortgage online. Had to search out the website myself. Was surprisingly able to create an account and linked my bank account to pay my mortgage online. Except there is no way to pay online. I had a hard time believing that a bank in this day and age does not offer any type of online banking. Tried calling and messaging - no response at all. There is no way to get a hold of these people! Pretty disturbing. And I had to get checks just to pay my mortgage each month. They don't send the statements in a timely manner so I am always paranoid my check will get there late. Then today I tried accessing my online account to check my balance and see if I could get a payoff quote as my employer is relocating me to another city. When I attempted to log in, I was told my account was dormant. If I have an active mortgage, my account should not be dormant! I have no idea how to pay off my mortgage since I cannot get a hold of anyone. I have never encountered a bank that was so backwards and unprofessional.

I tend to use 2 different Fifth Third banks since I live a few minutes from both. The one on…read moreFinley and Roosevelt is the one I use for my general day to day financial needs. The people there are friendly, and I always get a greeting when I come in. On more than one occasion, I've had their ATM eat my card and had them unlock the machine to retrieve it for me. I had a decent conversation with one of the guys there who is leaving for the Air Force. In my experience as well as my dad's, the staff at the Fifth Third a few more miles west tend to be over the top, and that's why I go to that one for big needs- loans, ect. No gripes from me on either bank though.