Staff very professional and helpful on walking through the loan request. They followed up and…read morehelped me with my he technology.

EXCELLENT CUSTOMER SERVICE. Friendly faces, patient with me. Such a great experience. 10 out of 10…read morefor me.

Been with this bank for a few years now first had a refinance on vehicle with a lot lower interest…read morerate later moved my checking account then on a whim applied for another loan find them very easy to work with on banking services

I have had my personal and business banking at Chase Bank for over twenty years, when it was called…read moreBank One. Everything was good until I opened a merchant account to accept credit card payments for my business. Chase Bank said they needed more information, go to your local branch office, which I did. Before I left, I asked if that was everything they needed. YES, that is all. Two weeks later, my account is locked. For the next two days my banker worked to find out what they wanted to get my account back. For every question we answered, they later came back with another question. If I had known exactly what they wanted when I first came in, we would not have had this problem. Communication is a problem at Chase Bank.

Where to, i started banking with chase since my college years. There were amazing until now. I had…read morefew fraud charges on accounts. They didn't give me options or anything, restricting my accounts and decide to close no other options. The high up, mistake happened and made, i learned my lesson yes. You didn't give me a choice on it. I would recommend them but no. Sorry chase we had long run but you screwed me over with this one.

The teller charged $15 to a high school student to cash paychecks. When questioned they said every…read morebank has different policies, but that is theirs. And of course only disclosed the scam fee right before handing over the cash. My daughter told me on the way home that's 2 hours of my work they took in 5 minutes. I told her she learned at a young age not to do business with that bank.

Fantastic bank with fantastic customer service…read more My father lives in Granbury and this is where he does some of his banking. We picked FNB, several years ago, for the location (right on the square) and architecture (it's a beautiful bank inside and out). If the appearance doesn't make you feel like you are stepping back in time, the customer service will. On this day (Monday 4/4/16) I was helped by Maria C. All I can say is fantastic experience and missions accomplished. Thank you! Bottom line: It really is, "Your hometown bank." PS. While lobby hours are a little short (anyone remember "banker hours"), the "Motor Bank" has extended and Saturday hours. Hours: Lobby / Motor Bank (aka "drive up window") Monday 9am - 3pm / 8am - 6pm Tuesday 9am - 3pm / 8am - 6pm Wednesday 9am - 3pm / 8am - 6pm Thursday 9am - 3pm / 8am - 6pm Friday 9am - 6pm / 8am - 6pm Saturday None / 9am - Noon

Fantastic small town bank with excellent service! 130+ years of non-governmental assistance/need…read morefor bailout. Put your money here!

Had a checking account here for years first located in grocery store a mile from my house it closed…read moreand only branches open in my area was in Walmart about 5 miles away then started to change the hours now same as other banks I moved my account tryed a few times to finance a vehicle with no luck another bank got all my business

They told my boyfriend it was free to open an account, but failed to inform him of all the hidden…read morefees. It is only $1 to open the account, but don't let that fool you. You must maintain 100 dollars in your account or you are charged a monthly maintenance fee. If you are over in your account for 7 days, they will charge you $34 on top of all your overages or NSF charges you already have. They also have service fees you have to ask the bank about in person. You must have 8 transactions per statement. If not, they will put a hold on your account. Also, once you open it, if you would like to close it, you will be charged a $25 fee within the first 6 months of opening the account. It is an EECU bank and not FDIC. Please research this bank before choosing to go with them. Needless to say, after he opened the account, and I read the ridiculous rules and fees, he has closed it the same day it was opened. I have had friends that have also had this issue! BEWARE!

Time to update that review from 2016. I banked at Prosperity…read morein Liberty Hill (TX). That staff was phenomenal, they were very service-oriented and caring. I had an incident (sometime between 2016-19) where I was scammed through my Prosperity checking account in Liberty Hill and the Prosperity folks there were helpful.. but I still owed the amount of money I was scammed. So I visited the Prosperity Bank here in Granbury. I explained the incident to the Account manager here and told her I was ready to pay that amount of $$ up, and possibly open a new account. She said she'd double-check the amount I owed off the scam, and "get back to me within a day or 2." She took down my phone number and had my e-mail account. Well, today is 8/11 and it's been OVER 2 weeks since she said she'd get back to me. What a shame. Maybe I'll visit the branch here sometime and get the account evened up... but I'm REALLY disappointed with the lack of follow up, especially since I had such good service and karma with the Liberty Hill office years ago.

Very nice people at the Granbury branch, Amber and Kristen have really been helping me with a…read moreserious matter! So if you want someone who cares about you as an individual, this is the place!

Been a customer here for years but went to dep my ck at 530 on a friday afternoon...CLOSED UP…read moreTIGHT...called main number to see if that was right and they close at 5 on friday and dont reopen till monday...said id hafta drive 45 mins to dep my payck on sat morning...closed up tight allllll weekend??? WHAT KINDA BANK DOES THIS...operating w 2 tellers on a good day anyway...nobody ever at customer svc or new accts...GUESS THEY ARE FIXING TO SHUT DOWN...will be looking for another bank....how hard is it to keep one teller in the window for people that dont get off work till 5....

Absolutely the worst customer service by the branch manager. She was very rude, avoided questions…read morethat I asked, and was also disrespectful to my 80 year old parents that have banked there for many, many years.