I am the caregiver to my 95 year old cousin. She experienced a check being compromised from her…read morechecking account and needed to go to Wells Fargo Bank to get it straightened out. Her having mobility and cognitive issues, makes this a little difficult. The associate at the bank, (Kenya) was more than patience with her. Sitting down with her and explaining what happened to her money, was done with patience, empathy and grace. Through it all, my cousin needed to close her account and open a new one. Explaining how anyone that was getting paid automatically (gas co., water co.) or making automatic payments to her (social security) would have to be notified of the changes. Kenya was so professional explaining this to my cousin. It is such a pleasure when you have someone wait on you who knows their job. She explained that there would be an investigation into the matter and it would take about 10 business days. In about 7 days the money was returned to my cousins bank account. Kenya even called my cousin to let her know and see if she was OK. I can't say enough good things about the experience we had at Wells Fargo. Just would like to tell Kenya, Thank You!!

I really wanted to change banks recently, because of the ease and coolness of Well's Fargo's…read morechecking deposits from the ATM machines. These babies do it all, no deposit slip, and you can put more than a couple in at a time. The screen copies the image for you and either e-mails it or gives you a mini-statement image. I went to open an account at lunchtime, and it was really easy. This location is hugely bustling during the lunchtime hour, but wow was it ever a friendly place. It reminds me of how an older bank would be, and many of the customers seemed to know each other too. Jennifer C. helped me out and was really exceptional and sweet. She made everything run smoothly and even followed up. Great service!! Thanks Jennifer! Looking forward to saving some time and money here...

They completely revamped this bank location, it is absolutely beautiful inside! The parking lot is…read morea little tough to navigate (since it is always so crowded and people constantly driving by). The employees are super friendly and willing to help.

Citizens Bank is just an ordinary, run of the mill bank. You'd never know they were part of the…read moreglobal financial institution RBS from how ordinary a bank it is. I generally have very little reason to come inside here, because between online banking and ATMs there's really no reason to. I will say, however, that "people" make the difference when you need to. For example, there is one small business officer here who is a complete jerk; I'd never have anything to do with him. On the other hand, there is one teller who is both cheerful and competent; she's a delightful young lady. So when you average out zero stars and five stars, this is where you land up.

The employees at this bank were friendly and helpful from the first moment we walked in the door…read more We were immediately helped and everyone was friendly. Would recommend.

Bank of America in Willow Grove, or technically Horsham, always has excellent customer service…read more Each interaction with all staff members has always been pleasant. A staff member who I believe is the manager ( mid-aged bald guy) always greets customers with a smile upon entry. I met with another staff member to open my first credit card and he was extremely helpful and nice. Unfortunately, I can't recall his name. It might have started with a D and I think he may have been Asian? Their drive thru ATM is very convenient. I almost never go inside. The ATM occasionally will be out of order but not too frequent. The website is easy to navigate and comes with a lot of neat features like the track your spending tools. The website and app also make transferring money quick and easy. My only complaints are the annual/ monthly bank fees. Many other banks either have cheaper fees, or none at all.

we arrived there 30 mins early before the by close down, and yet they turned us back saying that we…read moreneed to schedule, how long it takes to open just checking account, that was just unprofessional and all they want is to leave, chase bank has to do something about it, loosing customers this quick is not ideal for them since all we do is lending then money with our direct deposits, shame

The people who work here are great - very helpful and polite. And the bank is spotlessly clean…read more It's a pleasure to visit.

I've been going to American Heritage Credit Union Abington branch and overall it's been a really…read moregood experience. The staff here are always friendly, patient, and helpful. Every time I come in, I feel like they genuinely try to assist and make things easy, which I definitely appreciate. This is my go to branch because of the customer service alone. My only issues are more with some of their policies and features. One thing I didn't like is how placing a limit or lock on your debit card also impacts deposits. I had put restrictions on my card for security reasons to prevent money from being taken out only to find out it also affected money going in. That was frustrating and not something I expected. I also wish they supported Zelle. Being able to instantly move money is important, and while there are workarounds, they can take 1-3 days. Other institutions like Navy Federal Credit Union offer it, so it would be great to see that added here. Overall, great staff and good service, just a few process and technology updates would make this place even better.

Pleasant visit to get a new debit card and Keisha was super helpful! Place was very clean and I was…read morehelped in a timely manner. Service I went there for was complete as well!

How can you trust a company that uses misleading tactics to get your business? They're not…read moreaffiliated the Navy or any other branch of the military. It's a name used to mislead military members that they are affiliated. They have been sued for discriminatory lending practices. Don't expect any level of personal service from the loan department. They will not communicate with you at all. When you call them on the phone, you can only speak to a representative who admittedly does not have any answers about the loan department or how they operate. They read from a standard form and cannot provide any assistance or answers. With NFCU you're just a number. Your military service means nothing to them. For me it has been a disappointment. Would I recommend them to a friend? Absolutely not. It's offensive to military members, veterans and their families.

For those interested in finding a bank who actually cares about your banking experience, go to…read moretrumark. I have never been to a bank where the staff is so honest, transparent, friendly and flexible as they are. I came to this branch with my aunt and observed how friendly the staff is. I am not a customer yet, but I will in the upcoming future! They have very competitive interest rates for loans especially mortgage loans.

I like the people there, but their Corp processing for lost or stolen debit cards is horrible. I…read morewas told 7 to 14 days for a stolen Debit card? Who makes customers wait that long these days for a stolen or lost card? I had my wallet stolen and I got all my credit cards within 2 business days of reporting it except these nitwits. Then, when I decided to go get the card in person after waiting a few days painfully, they said the system was down and couldn't activate the new card I received at the branch! Hours later, I call them and the system is still down. Are you kidding me? A Bank, or CU Down for more than a few minutes? I told them if I didn't have it up by end of day I'd escalate. This is my escalation. Maybe one day they will learn to get it right!

I am not with Harleysville Savings Bank, but I have been here a few times on occasion. The bank…read morelobby seemed nice, the tellers pleasant and though I personally can't comment on the banking since I am not a member the transactions seemed to go smoothly enough. The only thing I want overly fond of was the parking lot. Seemed like a decent bank.