Walked in looking for a simple oil change quote on my Acura. Before I could even explain what I…read moreneeded, the guy behind the desk cut me off and said he doesn't work on those cars. No questions asked, no effort to understand, just dismissed me flat. The whole vibe felt unprofessional and uncomfortable. It honestly felt like he just didn't want to deal with me--whether it was how I was dressed or something else, I don't know, but it didn't sit right. I was ready to do business, and he wasn't even willing to hear me out. Wouldn't recommend.

Service, cost, communication all far above expectations. Can help you out even if you're not on…read moreisland. Highly recommended.

Easy to make an appointment over the phone, and my vehicle was repaired rather quickly (done within…read morethe same day). Great value for labor preformed. Alan was very accommodating with my pick up time because I was running late (horrible on my part!) Outstanding customer service and integrity. I will continue to spread the word to friends and family about your shop, thank you!

I'm writing this as a repeat customer, which is why this experience was so disappointing…read more We recently decided to hold off on a repair for our van. Earlier that day, my husband was on the phone with the mechanic and asked whether he could text that same number to follow up. The mechanic answered, "You're talking to me, right?" so my husband texted to let him know we were holding off on the work. We had no way of knowing it was the shop's landline, and it was never mentioned. A week later, the mechanic called asking if we were still bringing the van in. When I explained that we had already texted to cancel, he became short and dismissive, told me he had blocked off the entire day, and waved off the fact that we had reached out by saying, "Yeah, you texted the shop phone." When I pointed out that he had told my husband to use that number, he said "yeah, yeah" and hung up on me. I understand that a last-minute change can be frustrating for a business, and if there was a mix-up about which number to use, that is worth clarifying for future customers. But responding to a paying customer by talking over them and hanging up is not professional. We won't be returning. Good mechanics are worth keeping, but basic respect for your customers should come standard.

The Cadillac dealer looked at my convertible (for $250) and said they couldn't fix it. I took it to…read moreR&R and they fixed it THAT DAY and for not that much more than the Cadillac mechanics cost to tell me they couldn't fix it. The mechanic that worked with me said they couldn't get the right part (the car is a 20 year old "barn find"), so HE MADE ONE. This guy is nearly a magician. The staff are friendly and the waiting room has the best chairs of any car repair shop I've ever been in (and I've been in plenty at 80 years of age). Overall, the best mechanic experience I've ever had on any of my several cars.

My safety inspection went fast and smooth with friendly service. We will definitely return plus…read morerefer our friends. $25.00 and no appointment made the process even easier.

These guys got my car fixed within 24 hours. I needed a rush repair to ship my car. They made it…read morehappen. Great service all around. A bit pricier than other repair shops, but well worth it considering my time crunch. Great job

Best of the best! I couldn't be more pleased having entrusted them with my Range Rover, they've…read moredelivered every time. This is the only place I will ever take my vehicles here on Maui! Five stars

Everything went smoothly - mechanic Devin was great - showed up to our place in Kihei on time, easy…read moreto text and schedule the initial consult and follow up AC repair work on our Subaru Outback. Overall a very easy experience. Mahalo nui!

The service at new era was quick , reliable , and knowledgeable. I'll be sure using there services…read moreagain in the future

Had a trans fluid leak that my personal mechanic couldn't locate due to the mess, but Pono…read moreidentified it, fixed it and were very reasonable on labor and overall price. Took most of the day but they did a great job explaining what they did and things to look out for. Honest people, pono indeed

Very nice people. Support this business. Great location and easy to find. They even do safety…read morechecks.

Alex is a good mechanic and knowledgeable. That said, I have had two services from him. Breaks!…read more Kinda an important function. The first ended in my ABS light coming on. I called and told them about it and waited for a call back that never came. The ABS light finally went off. So I guess it is ok. And most recently "wheel hub with bearing" replacement. I was charged $59.73 for "shop supplies" which was a total for ALL estimated repairs. I paid upfront for the parts which was $673.94 and then charged tax again on that amount and the balance. In total $1624.20 which by the way is a service that should have been tops $1200. The end result is they have lost my future business approximately $2000+ because of the petty overcharges. Make sure before you agree to the estimate you check prices. HORRIBLE price gouging.

Alex has reopened his business after losing everything in the tragic Lahaina fire, in the area…read moreinbetween Maui Prep School and the Napili Farmers Market. His garage is to the left as soon as you enter, and a few other businesses are located there such as Maui off road Adventures. Phone number is the same, and so is the fantastic service and workmanship you know you will receive from Alex and his team. I'm so glad we can keep using his skills to keep our 2007 Jeep on the road. Ka'anapali Auto Collision is opening next door to him soon so we will have facilities back on this side of the island. So please, support our west side businesses by using their services. They need community support to keep them part of our community!

From your first contact with Denise in the office the experience here is great . She is friendly…read moreand bends over backward to be helpful. The work they've done on my car has been done efficiently and with very fair prices. The best thing about this place is you know they will only do the work you need done! Janelle Brown

Needed completely new front brakes and Wailuku Auto did it in just one day for me…read more very nice staff and super fair pricing for the labor and parts. My trusted car mechanic on the island!