By FAR the most honest, kind, and hard working team of people to take your car to on Maui. They are exceptional with their efforts, they go above and beyond. Their work is always extremely timely and of high quality. They are friendly and fair. I will never go anywhere else after finding this diamond in the rough! I had been quoted $1083 & $570 for a problem they fixed same day for $147!!!!! read more

77 days. That's how long Master Auto Center had my 2010 Camaro. I brought it in on April 23rd for an engine shutoff issue, AC problems, suspension, and steering concerns. I wanted to support local. I came back for a third time believing they'd deliver. Third time was not the charm. They told me the battery was too weak to even begin diagnosis, and quoted me a price that sent me straight to Costco for a much better deal. Once that was sorted, they diagnosed a P0601, a corrupted ECM, and recommended a repair-and-return service through a company called GOECM for $772. I did my research, pushed back, asked the right questions, and they assured me it was the right call. Weeks passed. The GOECM unit arrived. They installed it. The car wouldn't start, not because of the original problem, but because GOECM sent a blank, improperly cloned module that threw three new security lockdown codes: U0100, P0513, and P1613. My car was now more broken than when I dropped it off. In fact, it wouldn't even start. Now here's where it gets good. When I went in person to check on my car after two months, I found food wrappers, napkins, plastic utensils, and soy sauce packets inside my vehicle. Someone was fine dining in my car, truly having an exquisite time at my Camaro's expense. On top of that, for the entire duration my car sat there, the doors and windows were left open. When I showed up I found actual paw prints inside and outside of my car, because apparently whatever animal wanted to sleep in my Camaro for two months was welcome to do so. They tried a locksmith. Couldn't fix it. They tried GOECM again. Couldn't fix it. Eventually my car had to be towed to a dealership because nobody else could touch it. The dealer confirmed the GOECM unit was defective and that I needed a brand new OEM ECM at $1,838.85 just for that alone. The total bill climbed from $1,363 to $3,589. When I finally got the car back, it was returned with oil and grease on the interior, sticky surfaces, debris everywhere, and I kid you not, a piece of a plastic fork still sitting inside. The exterior had grime and oil still stuck to it from the shop. The AC blower motor they replaced, which is what controls airflow through your vents, now runs louder than it ever should coming off a fresh install. They also quietly slipped 1.5 hours of "special cut out labor" onto the final invoice that was never discussed or approved beforehand. And the steering? Stiffer than before I brought it in. Nobody mentioned it, nobody explained it. The suspension was never fixed either. Both were on the original concern list. I think they just wanted me and my car gone, so they waived those charges and called it a day. To be fair, the ECM works now and the AC was serviced. So it's not zero stars. But 77 days, a defective third party part, a tow to the dealer, a $2,200 price jump, animals living in my car, someone's soy sauce and fork left behind, and steering that's worse than before? That's a 1 star experience. These guys? Trust them to top off your fluids and swap an air filter. Anything beyond that, heed the other low reviews on here. Or don't. I'm not your dad. read more

I Would not recommend this shop to anybody. Came in for an appointment to get front brake pads replaced and was quoted $250. After having the car for 10min they came and told me I would need the whole front braking system replaced and gave me an estimate for $1200. I explained I only had the money to do the pads like planned and they outright refused to just change the brake pads. My options were either replace entire front braking system or have nothing done at all even though pads were very worn. I refused and took it somewhere else that happily installed just the pads and found the issue that was wrong with the braking system was just a stuck caliper pin, which was an easy fix just requiring some brake grease not replacing the whole entire front braking system like I was told I needed to read more

went in for a small problem, spent alot of money and left with engine light on, car still not running. taking to small claims court for money back DONT TAKE CAR HERE read more

I went there because I had an error code 1214 ebcm they charged me $250 to tell me to change the ebcm and quoted $2,500 I got it fixed elsewhere for $250 I went back to mount two new tires on a rim thinking easy enough job all the other places had week or two waiting $150 to mount and balance no dismounting no tire disposal when I asked why so much he said they charge extra for exotic cars my 2003 Chevy corvette although I provided tire pressure senor he failed to install causing the light to come on I went back he wanted me to pay again to install he then told me stop being cheap and to shove it up my ass read more

I have left a couple of positive reviews about this shop, but this will not be one of them. In both August and November of this year, my husband purchased tires from them. This past Friday, one of the tires blew. The sidewall just split. When he took it to the shop to replace it under the warranty that should have been in place, he was told he must have hit something on the road and the warranty would not be honored. It was bright daylight when he was driving and on the highway. There was NOTHING to hit. The tire was obviously faulty. Shame on this company for treating a good customer this way. We thought we had finally found an honest shop. Guess not. read more

I hate writing negative reviews but my most recent experience with Master Auto Center warrants one, unfortunately. I've been going to these guys for years for all my mechanical needs and even sent some friends their way. I recently bought a "new" car and wanted (what I considered to be a trustworthy shop) to do a new-buyer inspection on it. Just to make sure everything was in good operating order and nothing needed to be addressed. They came back with a $2k+ quote for a bunch of work that may or may not have needed to be done. I even asked the mechanic how my oil looked and he told me "I didn't check it"!!! Yet they recommended an oil change?? One can only assume that's how the rest of the inspection was handled as well. So I payed them the $250 for the inspection and walked away. It was time for a second opinion. Then I got an email from master auto center that was the last straw; it was the results of my "30 point" inspection with NOTHING FILLED OUT. See photo attached. Shame on you guys, not the way to do business here on Maui or anywhere for that matter. You've lost a customer for life. read more

Master Auto Center - Master Auto Center's $250 30-point inspection?? WASTE OF MONEY! - Auto Repair Near Me - Wailuku, Hawaii

I have been going to Master Auto since I first got my used car 5 years ago. My 2007 CRV runs beautifully still and there have been several times when it did NOT. I am Autistic so finding a reputable, friendly, and HELPFUL auto shop is like finding gold. This place is pure gold. Always taken care of me when I'm at my most distressed and overwhelmed. Always provided clear descriptions about the work needed or how my car was broken. Always answers my questions and I usually have many. NEVER stops being 100% friendly even when sometimes I'm the last person keeping them from going home with my emergency. Most importantly, they help me to find financing so that I can get my car on the road asap. It's actually helps build my credit score!! Oh yeah, they work really fast too. And guarantee their work. Plainly said, I will never go anywhere else on Maui. read more

If I could give a 0 star rating I would. I do not recommend this business. They failed to provide the service I needed for the alignment. They failed to give us a call regarding the issue, they failed to be courteous. We were patiently waiting for info. Took them 4 hours to get an answer. They kept telling us an hour or so later. If they can't align the car they should have at least tell us but they shy away from letting us know. This has to be to worst customer service ever. We drop off our vehicle at 10:30a no body called to let us know they are having an issue with the alignment. Sarai is rude she hung up on us while we were waiting for further information. I don't recommend this business to anyone. This place should be ashamed for all their great reviews. Also they messed up the alignment at the end and wasn't how we dropped it off. They are horrible. Don't take your vehicle here they don't know what they are doing. Unacceptable. read more

Visiting my grandma in Maui for a few days and got into her car and noticed the ac was not blowing cold air. I called around but everyone told me 2-3 weeks before I could get an appointment. Called these guys and both service writers were more then happy to help me out. The day I called in they offered to see my car same day. They understood that I needed to be seen quickly and appreciated their help. They saw the car the next day and had me out with a running ac in 90 mins. If you have car problem. Drop your car off with these guys. They will help you out. read more

Changed $68 to change my tire and wheel was brought in not on vehicle. Should have been no more than $30

This place is honest, fair priced and quality work is done here. I had a great experience from the beginning telephone call all the way to the end of picking up my Lexus in a fixed condition! I originally went to Royal Hawaiian Tire & Auto center to get my car tires aligned and once I got there to my appt they said I would have to buy new tires from them before they would do the alignment and that no other shop would do the alignment for me because my 2 front tires had a little bit of rounding along the edges. What was originally going to be a $99 tire alignment turned into a tire purchase, labor and alignment for just under $500! I was so PISSED. So then I called Master Auto Center immediately to see if I could get a second opinion and if they would align my tires. Sarai answered the phone and was SOOOOO HELPFUL, knowledgeable and honest. I could tell by just speaking to her that she wasn't trying to sell me on things I didn't need for a bigger sell. I explained everything that happened at Royal Hawaiian Tire & Auto Center and she said to come right over and she would take a look for me. She said I absolutely could still get my tires aligned and that a rotation was necessary too since my back tires looked great and the front ones would do better in the back since they did have a little bit of rounding on the outer edges. It was $109 for the alignment and $25 for the rotation. I felt very well taken care of here at Master Auto Center and that the mechanics were all honest and not trying to do more work than needed just to get the price higher. Manny the mechanic worked on my Lexus CT200h with the alignment and rotation and explained everything to me in person when he was done after his test drives, and I really appreciated that! His work was incredible and my Lexus didn't pull to the right anymore at all. I feel Master Auto Center has quality mechanics who are knowledgable and honest, just like their office assistants like Sarai, as well! I will absolutely be returning here to give them more of my business because they did exactly what I asked of them and didn't try to tell me I needed more unnecessary work done to my Lexus. Do yourself a favor and bring your car and your business here. You won't be disappointed! read more

Service my AC on my Escalade! Had some Parts that had to changed! Master Mechanic Jon was working on my Escalade! Shop closes @ 4pm but continues to finish up the job till 5pm. Way to go Jon! Thanks! I Alway see these Guys @ Master Auto for any Auto Work! Friendly staff! & Owner Tommy. Thx for everything! Almost forgot, now my AC blow Very Cold as it Should be! read more

Terrible experience with Tommy he told me the frame of my truck is unfixable then he told me someone was interested when I went down to the shop, I told him it's gonna be $500 if he wants my truck then he said never mind. he tried to get my truck for free to sell it to somebody else I would never trust this place with your vehicle. This place is a scam fully tried to take my truck for free to sell it to somebody. I don't understand why he couldn't just fix my truck and I don't understand how he's gonna turn around and try and sell it to somebody after do not go here read more

Fast service and did a great job. I'll go back again if I need to. Thank John Have a awesome day! read more

First time I came here was great... this time was pretty bad... I brought my car to get the undercarriage fixed. They charged me about $80 and did not even touch it. The receipt was so vague, all that was clear was that they tested my windshield wipers which I didn't even ask for... I called them and they did not apologize but did tell me to bring it back in. Went back and they STILL didn't fix it until I pointed it out again. The mechanic said whoever fixed my car "didn't do what he was supposed to do" and still no apology. The whole experience was weird to say the least, unprofessional and dishonest. I DO NOT recommend coming here. read more

My car needed new front tires asap and I called them and they squeezed me in their busy schedule the next day. I would highly recommend! Very friendly staff and they do a great job! read more

My oil change was convenient for me and at a reasonable price. I've been coming here before and I will continue to patronize this business.

great place,gave quick quote, fixed problem in a short time for the quoted amount. Owners are friendly and fun. If needed I will return ! Their prices we're the best around. Jimmie read more

I've been taking my cars there for years. They have always made it right and been good about keeping me informed.

I bought tires online and needed them mounted. I wanted to avoid the mob scene at Costco or Walmart and these guys were able to do it same day, so I booked the appt., even though the price seemed a bit high. Turns out they charged me an hour labor for each tire, four hours total, even though the job was done by one guy in less than an hour. $250 to mount four tires. And I can't find a single weight on any of my rims, so I don't think they even balanced them. read more

I had been coming here for years and the last time would be my last. I was out of town for a few months and had my car in storage and naturally my car wouldn't start. I took it in to get a new battery, and they told me the wait would be at least a half hour. I said no problem and about two hours had passed, the front desk person had told me that they couldn't get to my car (all the while I thought they were working on it) and I should leave it overnight so they could work on it the next day. I was annoyed that they weren't upfront with me about their availability, I could've gone someplace else but by the time they told me everything was closing. I know things have changed since Covid and there aren't as many workers but the time frame should've been relayed to me. The next day, they said the car wouldn't be ready until the end of day, and it would be around $600 to replace the battery. I decided I was done having them take advantage of me, and went to Uptown Automotive (pretty much next door) for half the price. Master auto ended up charging me $140 for the "diagnostic" of telling me I needed a new battery, which was obvious and why I came in. read more

I truly appreciate great customer service.. and the staff here are all great. My first visit back in June was treat-- they were able to bring in my special tire within a day. I called them again this weekend because they're close to home and service was great the last time. Only this time I needed an oil change and routine maintenance. Service was complete within an hour, recommendations of upcoming filter changes were mentioned and staff was just as friendly as the first time. Thank you! read more

Total rip-off. They couldn't fix the problem to our satisfaction after 3 or 4 times. They did loan us their old car once though.

I'm bummed. I came in after my girlfriend got her alignment done here. She said it was awesome. I came in to get mine done. They took it In then told me my ball joints need replaced. I said ok, can you align it best you can until I can afford to get that done? They said no come back when they are done. My new tires will wear funny until I can come up with the money which will cost me more in long run. They bid the job for $900. I looked at part it was $20 not sure why so much. I will not be back read more

I thought i found my new best friend. I own 3 cars! All I needed was an alignment and one tire sensor. FREE ESTIMATE FROM GOODYEAR. My personal mechanic was under my car fixing everything BUT cant do alignment. Tommy told me $250 for alignment and 1 tire sensor. After hours at shop they told me I need over $1100 of work to do alignment. After they told me to pu on Monday they want to charge me $80 to tell me they can't do it! GOODYEAR IS FREE ESTIMATES (FYI MCC web says FREE ESTIMATES!) Where have we gone to the point that no one seems honest anymore read more

So I called about getting tired changed on my girlfriends car, guy quoted me $380 or something close to that. Then my girlfriend went in the next day to get that same procedure done and he was wanting to charge her like $430, how can a price that I was quoted change over night like that? My opinion is they take advantage of women who seem like they can't stand up for them selves or don't have the knowledge to back them selves up. Bad people and very dishonest. Wouldn't reccomend their services to anyone who is not a friend or family of the company, as I'm sure they would treat them very fairly. read more

Overpriced. Came in for a oil change. Went home and leaking for days on the carport. I took the truck back and they said the tech drained the old oil all over the under carriage and didn't clean it up. Not going back. There's better auto shops here. read more

On 3-21-2023, on my vacation in Maui I have starting and charging trouble on my 2018 Jeep Wrangler. It needs fixing in three days prior to my returning back to San Diego. Called several shops but unable to secure appointment. So my neighbor recommended Master Auto Center. Luckily they started the diagnostics the same day able to fixed it the next day. I consider MAC a very reputable shop. Very professional, great customer service, honest, reasonable and precise. I strongly recommend them to my family, friend and associates. Try Master Auto Center, you will be satisfied with their service. The repair could have cost me over $1,000.00 but tier honesty saved a lot. Well done Master Auto Care. read more

We were having issues with our SUV's air conditioning and we were concerned about cost and the time we would be without our vehicle. Low and behold, to the best surprise they were able to fix our AC at a reasonable cost and they did it in one business day! We will definitely be using them for our vehicles needs! read more

The worst experience in having a car serviced. Had the car for 3 weeks, allowed me to use their car after the first week (because they told me it would be a week and it turned into 3 which cost me being able to work) which was a gas guzzling truck which cost me over $150 to fill with horrible gas mileage (which my mini gets far better gas mileage) only to find that they double charged me for a value gasket cover same part on two separate invoices, caught them in several lies about me being told they were waiting for parts, supposedly broke one of my parts on my car when fixing it and then left my camshaft sensors unfixed which was caused when they did the work on the value cover and timing gears and when I requested refund and/or the car to be fixed by them since it was their screw up I was then told I can go to BMW Maui to have it fixed under warranty which cannot be done as the warranty is only good for the original owner not me who bought it from someone else and also it has 62,000 plus miles and the warranty only covers 5 year/60,000 miles. The bottom line is I paid for this work and it was NOT done properly and when I went to ask for a refund and/or for them to fix it they refused to do such! And I was charged TWICE for a value cover as well! And the car is still leaking oil/coolant, smells funny like burning oil or coolant etc, and check engine light is on! There was no story given different to each person, I simply ask for the repairs done of which I paid for and the repairs were not done it is that simple! And when I was clearly upset due to them not doing a proper job and keeping my car too long and using excuses I was manipulated and told how I should be happy with the good job they did and the discount they gave me already, like that is supposed to make up for shotty work done and my not getting what I paid for them to do! Will never go back again and do not recommend them at all! And I Am filing a dispute of charges to my credit card company to get my money back! read more

Got my oil serviced here and it was quick and painless! Most auto service shops on the island seem a little... sketchy. The front desk girls were so kind and had a good sense of humor! Will be returning :) Free wifi too! read more

Went in to replace 2 front tires last year, I was told front breaks and alignment was needed as well. Took care of all of it, days later breaks were squeaking. This never happened prior to taking it to this shop. Took my car back hoping they could fix it. Wrong! I was then told my back breaks and rotors needed to be changed... since I had the money I figured get it done, they know what they're talking about?! Left the shop once again, spent more money then expected and breaks STILL SQUEAKED! Just took my car into Royal Hawaiian tire & auto center and they fixed the problem the previous mechanic's caused. Don't trust them! Seems like they kept my car broken in hopes that I'd spend more money. read more

I discovered a large bump on the tire sidewall which could deflate anytime. Called them at 4pm, and the very nice lady immediately found the size in stock, said don't worry about our closing at 4:30, just come on over. It was fixed in 20 minutes. It's a family owned business. Wonderful people, great service. Highly recommend! read more

Run while you can Very misleading Will have too many issues to list on your vehicle your charges should be around a few hundred but Tom will get you to pay over a grand and make you feel like your being helped by him. No licenses for the business posted No real automotive licensing. Scam scam scam. Run while you can. read more

Top shelf service at SR Discount Tire!! Needed a flat repair and was able to "drive-in" without needing to make an appointment. Service was welcoming, honest, and quick!! Technicians were really friendly and polite - the flat repair (had a long screw all up in my tire) as well as a tire rotation only took about 45 minutes from when we pulled up. Affordable too!! Super nice waiting room - it was clean and spacious with small snack offerings as well as coffee and water. Also a customer bathroom. They also have some chairs out front of the office too. read more

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Staff and mechanic was great. Went in to perform a front wheel alignment after lifting my truck. They took me in the day I called and performed repair in less than an hour. At the end the mechanic explained to me about the adjustments performed. I would come here again for tire and alignment services. read more

Master Auto Center - After the alignment sits nice and straight with no pull or wondering. - Auto Repair Near Me - Wailuku, Hawaii

Take your vehicle to Master Auto Center. That's all you need to know. These guys are great, Tommy does great work. He quotes you a price and that's what you pay, no surprises. He gives you a day when your vehicle will be ready and it's ready. I read some of the negative reviews and they seem to be about the cost for small jobs- this guy is a certified mechanic! He's not your neighbor down the road that can "fix cars" but usually just messes them up worse. It costs more to get someone who knows what they're doing. If you don't want to be charged by a professional to fix manini problems then fix them yourself, but when you need a pro this is the place to go. The work is high quality, the customer service is amazing-they contacted me every day to let me know everything was on schedule. They charge a fair price for the work they do- competitive prices for top-notch work and service, delivered on time. That's the best you can possibly ask for and that's what Tommy and Master Auto Service deliver! read more

Master Auto Center - Exhaust - Auto Repair Near Me - Wailuku, Hawaii

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BEWARE!! This place is a nightmare that will rip you off! We had our truck worked on by our mechanic two days prior to bringing it to Master Auto for an alignment. We love and trust our mechanic, he has been nothing but trustworthy and wonderful. Our mechanic warned us ahead of time that a lot of these other shop that do alignments will "find" problems to be able to upsell the customers. Our appointment was at 9:30 and we didn't hear anything from Mater Auto until 12:30. They called us saying they could not do the alignment due a ball joint having play in it. When we arrived at the shop to pick up our truck they informed us that they would still be charging us the $78 for the inspection. As we talked out our frustrations with them, their mechanic came in saying he could still adjust the tow package which would help with the alignment. Why didn't they tell us this on the phone before we got there and why did it take 3 freaking hours for them to say anything at all?!! They told us we could leave the truck for the rest of the day and they would "fix" the issues. We declined to have any work done and took the truck directly to our mechanic. The first words out of our mechanic's mouth were, "They can absolutely do an alignment even if a ball joint has play." This was them trying to upsell us into having them fix "Problems" inorder to complete the alignment and charge us more. We then brought our truck straight over to Royal Hawaiian Tire & Auto as our mechanic instructed. They got us right in, 1 hour and $100 alignment done! No issues or problems that were preventing the alignment. FYI, Mater Auto has a sign at their counter say "No one is allowed to wait with their vehicle while it's being worked on." At Royal Hawaiian they insist that you wait with your vehicle.... that says it all! read more

Don't go here. Read all other poor reviews and make your decision. They will rip you off. If you do want them to do work for you, make sure you get a second opinion before agreeing to anything. I really wanted to like them because they are nice and charming and funny but they took advantage of my auto mechanic ignorance and grossly overcharged me to change air filter. $120 for a job that shoulda taken 5 minutes and $15 for new air filter. I felt completely duped. They also didn't apply my diagnostic cost to repairs as promised. One positive thing that came from this is a greater desire to feel empowered in situations like this so I signed myself up to take an auto mechanics class so I won't fall for crooked mechanics again. read more