Unparalleled service, hard-working & genuine!!!! ...ask for Mike!!…read more Driving all the way from Canada, our car broke down on the highway in the middle of no-where in the evening two days ago. We were another two hours away from our destination at which we had an appt at the next morning. A gentleman who stopped to help put us in touch with Mike from Sideline Automotive. Mike came & picked up the car around 8:30pm, worked on it all night & dropped the car off at 1:30am!! I have never seen such service in my life! Not only extremely hard working, but very sympathetic to our situation. He saved us from having to rent a car to finish our trek, & didn't rip us off $$ like a lot of auto-body shops are known to do (especially two women travelling from another country). Afterwards, the car ran fantastic & we were able to make it to our appt & drive the 9 hours back home without any trouble. He even got in touch with us the next day to make sure we made our trip back safely! I am speechless at the quality of service we received which went way beyond anything I have ever seen before. I am forever grateful to Mike & sideline automotive - without them coming to our rescue, we wouldn't have made our trip. Thank you to Sideline Automotive, particularly Mike for your extreme generosity & care!

Jocelyn and the entire staff of Lake Harmony Turismo truly made my wedding day (June 8th, 2019)…read morespecial. They went above and beyond the call of duty and I have heard so many good things about the transportation. If anyone is having a wedding or event in the Stroudsburg / Pocono area I would highly recommend them for all things transportation.

Have used this business for our transportation around the Pocono area…read more Love them, very personable, extremely clean vehicles and very reasonable for groups of 14 and under. Thanks for the great experience. We will definitely be using you again very soon.

Horrible experience from start to finish. The entire event was completely rained out I wasn't able…read moreto enjoy anything I paid for. I understand weather is unpredictable, but what made this situation far worse was the appalling customer service I received when I reached out to discuss a refund or even a simple reschedule. I do not live in the area and was trying to be reasonable in asking for some type of accommodation since I wasn't able to experience what I paid for. Ian, however, treated me with the most disrespectful, rude, and dismissive attitude imaginable. From the second I brought up the issue, he acted as if I was inconveniencing him by even asking a question. He refused to work with me in any way. no understanding, no willingness to discuss options, nothing. His tone was completely unprofessional and frankly condescending. It was made very clear that getting a refund was "not going to happen," as he put it, with absolutely zero empathy or customer care. I've never been treated so poorly when simply trying to get a fair resolution. To take people's money for an event that was rained out and then treat them with such blatant disrespect when they seek help is completely unacceptable. I will absolutely never recommend this experience to anyone and would strongly advise others to avoid it. Customer service should never make a bad situation worse but Ian certainly did.

We had a very bad experience with the company. In error we booked the experience on 8/21/2025 for…read more9/19/2025, the issue was that it went in as 8/22/2025 which we were not in the state for, it should have been for 9/19/2025. We paid $2,500 in total for 2 people along with the extras. When we returned from vacation. we realized the error on the date. We called them yesterday and again today to discuss the error in booking. They will only rebook us for 9/19/2025 if we pay an additional $1,100 (booking fee), which is their policy. There is no comprise. We spoke to Ian (owner of the company) today and he said that is the only thing they can do. If we don't rebook, then we lose the entire money. They wouldn't even consider doing the 50% of the $1100 rebooking fee. We understand their policy, but they need to allow for exceptions. They don't allow for human error or any other issue such as an emergency situation. I did ask if I had passed and my girlfriend asked for the money back due to a death, they said they wouldn't give any of the money back. It's extremely disappointing, because we did the experience last year and it was an awesome experience. Their policy needs to be revised or at least they could do is work with us. Keep in mind that you MUST show up or you lose all your money or pay more to rebook. That's absolutely crazy!!!!

Mike fixed my car after a deer ran in front he did amazing work and also went above and beyond by…read moredetailing the inside I appreciate that so much because I just don't have the time I see some nasty reviews on here and I just can't believe them he was accurate and reliable and many thanks go to this awesome crew

TL/DR: Good work but difficult and disorganized people. Experiences vary but do think twice before…read moreyou invest on them. I am a student and had to bear the whole repair cost of my car and so I asked for a discount. I got a good discount after talking to the owner but then they reduced it. I understand that repair estimate can never be final cost but still asked if I could get the initial discount just to test my luck in the day of picking up the car. A guy named Alex, I guess the son of the owner said '...we put your shit together here....there are parts, sales tax...so if you want your car today you have to pay xxxx...'. I picked up my car and left. I realized they are not '...that's the best we can do, man. sorry that you have to go through this...' type of people. Also they called me on a random day and gave me 2 days to pick up the car midweek or storage fee starts which felt like an ultimatum. I called the next day to request to withdraw the storage fee and the person picked said he can't because the owner is in vacation. Apparently the customers have to suffer because none else can take a decision while the owner is in vacation. This place is family-owned. I do appreciate the detailed inspection and overall repair, though. But they heavily lack basic people skills and organizational skills and trust me you want that.

We needed our car towed back to our locate mechanic. Russell showed up when he said he would, did…read morethe job for what he said it would cost, and was polite and helpful... and his dog is adorable. What more could you ask for in a towing company?

Awesome fast service and Russell was so helpful and fixed my problem at a great priceread more

DO NOT use this company. They are a scam. I paid a deposit to pick up my car on a scheduled date to…read moretransport across country for a household move. They took my money the 350 dollar deposit and never showed up and would not return messages or phone calls. They also would not refund my deposit. I had to book anohter company days later and lost my deposit. They are a fraud and a scam

What a TRASH company. DO NOT book with this company. Max is a trash rep. Message me the morning of…read more5/24 1 hour before pick up and said driver was in NV but had trailer issues. ( ok I get that. Understandable) he told me I'm 2 hrs if he still had the issue he would rebook me with someone else for pick up later that day 11:33am came by no update. I text asking for on. No response txt again 2:45pm update. Nothing . He txt 4:33pm he said unfortunately issues are still there but they are treating my situation with high priority. Gave him til 12am txt for update and no response. Txt him at 6.30 am 5/25 that I needed and update. And we are now 24 hours and 34 minutes pass the time of pick up with no update. I'm fully prepared to report to the news outlets and my bank for no service. Oddly enough he responded in 2 seconds saying he had 2 ppl booked waiting on time another 5 mins went by $700 went to 2500 to 1800 to 1500 extra. No thank u. It felt like a scam. Replying to my bank for no services and scam. I should have just waited the extra days for my mover to union house and go back for my car vs this company u want some who will stay In contact with u and has great customer service . 5 stars and worth every penny go to IG and search up German. Or message me and I'll give u his info. I wouldn't hire this company with a 10ft pole. I expo refund or I will release all text messages to the news outlets and publicly post all over social media.

From the moment I called to reserve a limo for my son's Senior Prom, the service I received was…read morenothing less than spectacular. The communication on time and address for pick up was great. They reached out the day before to confirm the details and give me the name of our driver. Mike, our drive was not only on time, he was a few minutes early. He gave me and my wife a full brief of the limo, showed us around, and verified when and where our son was supposed to be dropped off. When he got over to my son's date's house, he took her little brother and sister for a short ride while she finished getting ready. Once the kids left, he took them to a local park and took pictures for us. Mike got them to the school right on time and even offered to take my wife and I around for 30 minutes since we still had time left. I can't say enough how much we appreciate the service and the driver we got. Elite Rides will be our first choice whenever we need a limo service.

Absolutely incredible service and employees. We used two buses all day for my wedding and the…read moredrivers were so accommodating and pleasant. They were with us for 10 hours and never made it feel like they were working. Cannot recommend their services enough.

I called for a tow. The driver Pauly, picked my car up from the dealership and brought it to my…read morehouse. He was so polite, respectful and accommodating. He picked my car up in half the time the app said. The woman answering the phones, she was not so pleasent, but the driver he was great.

We had a stress free tow experience. Paulie was great. He communicated with us every step of the…read moreway. He called to say he was on his way to our home. He called when he arrived and he sent a text and a picture of our car when he arrived at the mechanic. Thank you Paulie for your professionalism and kindness.