We used PODS to help with our move, and scheduling was simple. On delivery day, they gave us a window for when the PODS container would be dropped off. Raven delivered our container on time and did a fantastic job. This is our second time using PODS, and so far everything has gone as expected. The first time, they delivered the container, our movers loaded it with household items, and PODS transported it to our new location out of state. When we were ready, we called to schedule delivery. Prices vary depending on the container size, number of containers, and how long you keep it in storage. One thing that helped during loading was using ratchet straps to secure items inside the container. read more

PODS Moving & Storage - Self Storage Near Me - Seattle, Washington

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Save yourself a lot of pain and work with a different company. We hired PODS for a multi-leg move involving two containers and it was a horrible experience. 1) We were billed twice as much as we were originally quoted. Fees were never disclosed upfront. 2) Both containers arrived over two weeks late due to internal PODS issues. 3) We spent nearly 7 hours across 17 calls trying to coordinate and get answers. Every time we spoke with someone, the story changed. 4) Despite being told repeatedly that PODS would work with us on a resolution, they went silent. We eventually pursued a dispute with our credit card company. This company doesn't deserve your time or your money. read more

Their sales team is very slick - and I have no issue with the people working for pods. However their website, all automations, and text based services are so broken - that your move will be terrible. They ask you to confirm - but then don't take those confirmation. They will keep asking you to confirm daily... so it seems like it's not working. Then it takes hours to get a human to confirm anything - since there is no text based services. Then moved my delivery date out by a week on 24 hours notice (despite me confirming)! This will cost me hundreds of dollars for lost movers fees and extra costs for things we need to get for that first week. Just the worst experience - do not use them. They are not what they were even 2 years ago. Their pods also no longer have all the good tie downs that allowed you to so thoroughly secure items. read more

So I am currently getting screwed because of PODS. They are supposed to delivery ya NO...they don't, After paying promptly for over a year, tried to get them to deliver to two different address - got a flat can't do it. Had to finally get them to give me access to my three pods at there facility. Had to get a U-Haul and unload in their parking lot. Had to time the truck rental and help - and they promised no hidden charges. After getting the PODS cleared, the next day got a 1700$ charge. No Im over drafted and getting 35 dollars a day charges and am not getting paid till the end of the month. PODS says they will investigate,I can't get thru their customer service to talk to anyone. Don't Go with PODS - they will screw you. OH I am a disable vet on social security. They don't care read more

was across the street from their storage area getting ready to back into a dock to unload product when a heavy set white male with long blonde hair came out being a smart ass asking if I can see the concrete when he said we aren't supposed to use again I was only on it for Less then a minute said I am only going to be on it for a few seconds and he started to use vulgar language asking if I could understand him at which point I said I understand you just fine and told him there is no need to use that kind of language and i again said I am backing up into the door he said he don't give an F and started using racial slurs if I wasn't working I would have layed him out PODS take control of your people there could Have been lots of ways of explaining that we aren't allowed to use the open space to make sure we back up safety to deliver food that supplies people read more

It has now been 3 days since the pod was scheduled to be dropped off and still has not arrived. We are really hoping it arrives today!! If someone from customer service could help up I will update to a more positive review! Please bring us our pod! read more

I have never left a review on any other company before in my life, but I created an account specifically for Seattle PODS. They created an utter nightmare for me by failing to pick up my Pod, causing issues with my city permits, cancelled flights, and my lease. They will not help, you can't even get in contact with the actual company (I have tried everything at this point). Guys - I honestly in my life have never had an experience like this. It's actually weirdly cathartic to see all of the others who have had almost identical experiences, as I thought I was going insane. It's so funny that I experienced the exact same things: so many calls, so many hours, the story changes each time, being promised help and nothing happens until YOU drive the tickets. As for the service, the driver didn't listen to me, left without saying anything, and made unauthorized changes on my account - and I cannot get in contact with anyone who truly cares and will help. (Cherry on top, he practically destroyed a public tree outside of my apartment when I asked him not to, but pick your battles) Hours and hours and hours with customer service, who have no authority to actually help resolve the issue; they are just contractors creating tickets which go nowhere. They do their best but there's nothing they can do. I am NOT the type of person to just complain but I have no where else to go. I cannot believe how poorly I have been treated. PLEASE PLEASE stay away. This is your sign. I have lost at least $500, I'm probably in trouble with the city, and I've had to upend everything for 5 days. No accountability, no resolution, no progress, nothing. (And yes - the automated systems for pods.com are buggy, I get 0 updates on my issue, no one calls back, you will be told a ticket is created and being worked on + "escalated", but nothing will happen until you call back and push it along, no one has authority to escalate - I am depressed to say I'm an expert on pods.com customer service as I've been immersed for the past 72 hours) read more

I was making a cross country move from Seattle to the East Coast. There are quite a few moving companies and PODS may be one of the more expensive ones, but after observing what my coworkers went through I'm glad I chose PODS. I had to call to get a quote and the person broke the exact costs down. Since I lived in SLU, drop off of the pod involved getting city parking permits for a couple hundred dollars, and due to the vertical clearance and being surrounded by low hanging power lines, I opted to pack in person with local movers I would have used anyway, saving a $90 drop off charge. The loading of the pod was very easy, the list was outside, pod was where I expected. It got loaded, I had previously booked my pickup and drop off time on the phone, everything went off as planned and I received texts around each delivery date. Scheduling was no issue, everyone was incredibly communicative, none of my stuff was damaged, overall a good experience! read more

Provided detailed delivery instructions and both home owners were present for POD container delivery. The delivery driver refused to park the container in the requested location (a previous RV/boat parking spot) claiming that the wheels of their delivery machine could not operate on grass. Pictures were obtained while 2 of 4 wheels operated on the grass of the aforementioned spot in order to navigate the driveway. The requested container location has concrete gravel beneath a shallow grass area and is flat and level. A large boat and trailer were parked there for years without any sinking or issues with small dolly wheels. There was no risk to the companies equipment in this request. At the time of delivery the homeowners were very clear that the POD container could not impede access to the driveway for an upcoming construction project and the delivery driver refused to offer any solution. Per the signed rental agreement section 14. Placement of Unit (c) At Customer's request, company may access or operate on a lawn, unpaved surface, or other non-reinforced area of Customer's premises. According to customer service this specific PODS facility has "their own rule that they will not deliver a container to even be 1-2ft over grass". They attempted to schedule additional services at additional charges for repositioning, without confirming that this PODS location would perform the requested alteration. Upon inquiry the manager refused. This is an example of false advertising and predatory billing practices. They offered no resolution or refund. read more

Avoid at all costs. They told me they would door to door. I talked with their sales agent at length about the logistics. And they email me on the day of my move that they couldn't redeliver the PODS at all. So they took my stuff, but they wouldn't return it. So after all that hassle and paying PODS over $1500 I had to book movers to move my stuff from their distribution center to my home. I really wished I had checked Yelp before ever calling PODS in the first place. read more

I am using PODS to facilitate a move. I have their container, full of my stuff. I contacted them to arrange the container to be dropped off at my new place on the day they pick it up to take to storage. They said they can't do that because all their times are already booked, and they can't deliver the container until 7/11/26. They are picking it up 7/8/26. So I have no choice but to pay storage fees for 4 days. They simply refused to pick it up on the 8th and take it directly to my new home. They were inflexible and uncooperative. I would not recommend using them. Try U-Haul instead. read more

I have to say I was MOST IMPRESSED by the delivery driver Jerry from this location. I had a POD delivered today that came from Pennsylvania. After the driver left I couldn't get the door open. I called the 877 number but they said they couldn't come out until Monday. I then text the driver Jerry who dropped off the POD. I didn't hear anything back but then I hear a truck outside and it was him. He saw my text and was only a couple of miles away. He took time to come back and lift the POD to free the items that were against the door. Jerry went above and beyond and should have a raise. People that care and give good customer service are hard to come by these days. Thank you again Jerry Maureen R Frisby read more

We didn't have any issues with booking a quote and then POD delivery. However, it has been a terrible experience with delivery and customer service. DO NOT USE this company. We needed a POD delivered to Seattle--they ensured us that nothing more had to be done for delivery or it did not need a special delivery type service to the city. Completely wrong-the delivery driver brought our POD and said he couldn't drop the POD off without permits etc despite having a drop off zone in front of our house. then drove off with our container. The worst part is there is NO CUSTOMER SERVICE number people can call. Everything gets directed to sales people and now we are on hold for literal hours to get ahold of anyone that can assist with getting our POD rescheduled in a timely manor and will likely not be available for another 2 weeks which is devastating for trying to get things coordinated. Now with last minute movers fees etc, the price of having to deal with PODS is not worth it. LOOK ELSEWHERE! read more

Hired PODS to transport an 8 foot container from Seattle to Texas. They didn't show up for the first pick-up, missed the second and third also, finally showed up 8 days later. Pod was promised to be delivered on the 18th and so far they are another no-show. Their site doesn't even show that our POD has a delivery date. Calling PODS is a waste of time, they say hold time will be more than a half hour but I was on hold for one hour and forty one minutes on my last call to them. Call center people try to be helpful but the call quality is terrible and they are hard to hear - and understand. Calling them is a waste of time, they promise they will expedite your issue but nothing comes of this. If I had this to do over again I would NEVER USE PODS AGAIN. What they promise in their commercials hasn't happened for us, and calling them is useless. If you want a horrible moving experience, frustration on missed pick-up and delivery of your container, lack of useful information and follow-up and a customer service team focused on trying to get you OFF the phone while accomplishing nothing, then PODS might be for you. These are things PODS delivers in spades. Delivering your POD on time - not so much. I would NEVER use this company again. read more

I highly recommend Pods Moving & Storage to everyone either moving or needing storage. The first person we spoke with to schedule our move made some mistakes in the process, but when we called to remedy the problem and change our move date, we spoke with a man named Carlos, who involved management to remedy the problem and have our rates reduced, and he also seamlessly moved our service dates without a hitch. He was kind and patient and extremely helpful. We received our Pod, as expected, with a phone call 15 minutes prior to delivery. When our delivery driver Jodi arrived with the Pod, we had a neighbor out there screaming about us receiving a Pod, and we had to involve our apartment manager, and Jodi was patient and kind while we resolved the issue. Our Pod was shipped across the country, and delivered without any delays and with full communication from the delivery drivers, who were kind and efficient. While our two large flat screen TVs both broke in transit, we recognize that it was our mistake in how we packed them, and not the fault of the company. We will be moving back across country again within five years, and fully intend to use Pods moving company again. read more

Worst experience ever! Should have read these reviews before we booked but I thought we would get lucky! Our pick up was smooth, showed up when they were supposed to and picked up our POD when they were supposed to. Had my drop off scheduled for today, which is two weeks from when they picked up my POD and at 7 am this morning, they email me that my delivery has been pushed two weeks...TWO WEEKS?? Are you kidding me? Two separate phone calls, minimum hour and a half on hold to get a person for each one, only to be told, too bad there is nothing we can do. How do you run a business like this? Now I am out the money I paid to movers to unload my POD but there are no guarantees they won't push my delivery again due to "driver limitations" and "warehouse limitations"...none of which they can explain to me what that even means!! How do you hold peoples lives hostage and expect them to be ok with it? It goes without saying that I will never trust this company with my stuff ever again and I caution all of you to do the same! read more

Overall the convenience of using PODS is nice. The customer service out of the Tacoma office needs a lot of work. The online scheduling system never worked so we had to call in for scheduling. We were hung up after being on hold from 18 min once and put on hold numerous times. Once we were on hold for over 26 min. The drop off and pick-up drivers were great. Very friendly and professional. Our pick up driver Jerry from DesMoines operated the equipment with precision. Well done! Now let's see how the delivery to Louisiana goes? read more

This is total scam company, do not use them. They promised me, in writing, a 10% discount on my move costs. Then they didn't apply it and said it's my fault for not bringing it up again. I spoke to them 4 different times and was told to call, then to email, then to call, then to email. I did all of that, including sending the written documentation of the discount. They will flat out lie to you and then tell you it's your fault. Use any other moving company. read more

The whole process is very automated. Including lots of communications along the way, from Detroit to Seattle. I was only confused at the end, when from my view, it looked like I was being informed of a 4 hour "delivery window" of the POD "Between 8:30am - 12:30pm" , which had me worried as I had a team of 5 that was going to meet ME at 8:00am, ready to work and I didn't know if the POD would be there by 8:30am or not. (or it might show up any time until 12:30pm) I wanted to be certain as I'd arranged a team to arrive at 8:00am. I wasn't able to get confirmation of the exact arrival time, as it was Christmas day, so I waited til the local office was open at 5am on 12/26. Luckily I was greatly relieved when George Holcomb answered the phone with warmth, great knowledge and genuine care. He confirmed the pod would be in my neighborhood BY 8:00. Enough time to meet my moving crew and orient them to the "plan". Dionisio the driver arrived early with the pod like before 8:00ish. He was a true gentleman and professional. George even called back to confirm the delivery of the POD. Our POD service consisted of the POD staying on the flat bed truck, and Dionisio lowering and raising the gate with each person's load from the POD. He did it with kindness and efficiency and was helpful to our crew. I felt lucky that Dionisio was assigned to our delivery. George and Dionisio were 5 star. My inability to confirm with a human about the exact 4 hours that I paid extra for, for the access to the POD was a little nerve wracking. Hence the 4 star review. I was also very unclear around who and how one goes about securing parking spots in front of the venue for the POD. And that too was a little nerve wracking. I do believe I'd recommend them! read more

Dishonest company that erroneously charged me for an extra month, would not provide receipt and did not refund me after multiple calls.

We had a great experience with PODS "City Service" (where they keep a pod on a truck and you can load/unload it for four hours, either from 9:30am-1:30pm or 1:30-5:30pm). Jonathon was our driver, and he was attentive keeping an eye on our stuff while we were inside loading the dolly/hand trucks, and he stood there to raise/lower the hydraulic lift as we loaded the pod. We did not pay for any help loading the pod, and with two adults, we were able to move all our belongings (a modestly furnished 1000sqft or very full 750sft apartment) to fill a 16ft long (8ft tall, 8ft wide) pod to 90% capacity within 2-2.5 hours. Granted, we had all our stuff in the garage in a 8x16ft rectangle, so we were only moving items less than 100 feet to get them from the garage to the pod, but still - things went faster than we expected! So far, I'd recommend this service and Jonathon highly - we'll have to see how things go when I arrive in the new state and unload things. read more

- Second issue was that they charged me for a full month of storage during my last month, despite dropping the POD off two days after the new billing cycle. They do not prorate the charges and no one explained this when I called to schedule my drop off, or I would have moved the drop off earlier to save myself $400. They said they would fix this as they confirmed the rep I talked to did not properly inform me but after two more calls at more than an hour each they continue to deny this reimbursement (after paying them for storage for over a year!) read more

PODS Moving & Storage - Clear puncture mark on TV from PODS - totally unusable - Self Storage Near Me - Seattle, Washington

I just had the worst experience of my life trying to get a quote from this fraudulent company. The first rep i spoke to got a quote for two separate containers against my wishes, all while assuring me "this is just a quote, there's no guarantee or charge ever" I check my email to find the order I didn't want is confirmed, and my card will be charged for both containers against my will, for a price that was 700$ higher than the initial quote. calling and requesting a supervisor to review the original call was like pulling teeth. After 2 HOURS of being put on hold, the order I didn't authorize was cancelled. this company is a fraud. RUN don't walk anywhere else read more

Buyer beware. If you are forced to use PODS - which I hope for your sake you are not - here is what to expect. The physical PODS are smaller than advertised. They are internally framed with 4x4s and over the length and width of the POD you will lose out on valuable packing space. You will be charged extra if you change your drop location. Mine was a difference of about 17 miles and I was charged $100 above what I was originally quoted. This was after an agent told me on the phone that I would not be charged any more to redeliver to the updated address. Fine print wins here and it doesn't matter what one of their representatives said. NOTHING is included. I was quoted to have the first month of rent included. I thought I was getting a deal since I am a USAA member. All that meant was that they were going to include the month of rent in my first bill. Probably could have just said your first month of rent is X dollars and will be on your first bill. Call for updates. Every single update. When you pack your POD and provide the final address that does not automatically trigger the shipment. They will store it in the city where you packed it up until you go back on your account or call and physically trigger the subsequent move. Certainly I could have read the fine print more closely. But moving already sucks enough and the additional lack of transparency came at a time of extreme stress. I would advise you to read their terms very closely and learn from my mistakes if you have to use them. read more

To start they claim they'll tell you the delivery window the night before. They didn't. We moved our cars of the way just in case luckily. But that was the smallest of problems. When it came time to deliver our pods to the new house they also could not give a window until the night before. Which is tricky with movers. Anyway the night came and they said it would arrive by 9am. Cool. We woke up the next morning to an email saying they cannot be delivered. Full stop. Not a new time, just they cannot be delivered. We called and they said they don't deliver to our area. After already accepting our money and taking our stuff. We were on the phone forever trying to get them to tell us when they would deliver and they claimed the next day first thing for sure. That we would be compensated for the hassle, needing to pay and reschedule movers, and pay for a new night in a hotel. That we would have the new delivery time that night. That night we get an email saying it would be ANOTHER day later. We called and told them how unacceptable this was. They finally relented that would deliver tomorrow after all but in the afternoon. So we had to pay movers for the lost time and reschedule them as well. Again. After this saga was finally done out support ticket, that they claimed would compensate us, was closed as "no fault found." I was livid. We called and they are now reopening the ticket... But I don't have a lot of hope. They are so dysfunctional and their customer service is awful to try and claim this wasn't their fault even. read more

I have used PODS for two interstate moves, California to Seattle and back again. I was very pleased both times. The website gives very clear instructions of the expectations for the delivery of the POD, where it will be in a storage facility, and when it will be delivered to its destination. You do have to respond to texts and emails to let them know what you want. Their employees are professional and efficient. I was given accurate delivery windows. They gave me referrals for movers to pack and unload the POD in each direction. It is important to know that PODS works best in mostly level conditions without trees or roof overhangs. Not good in hilly situations. Pay close attention to the measurements they give you for delivery and pickup. I was very happy with PODS and recommend them. read more

Horrible customer service. They claim they will send you a delivery window the night before, but I received an email and the delivery window was blank. I called and emailed to find out the delivery window. The automated phone system gave me one time and the person who emailed me back gave another. The driver arrived early and when I spoke to the manager to sort it out, he was incredibly rude, condescending, and argumentative and told me I could either meet the driver or pay to have the delivery rescheduled. Would absolutely NOT recommend. read more

We used PODS to move within the city of Seattle. I can see PODs as an option in the rural areas, but it doesn't work well in very urban setting where parking is a challenge. It requires too much coordination to make sure the street is available for deliveries: 1. It costs almost $900 just to get two city permits to close the streets at the two locations. When we called, the representative was not upfront about the costs (though I admit it's very clear on the website) and we felt misled. We provided our credit card number without knowing the final costs. The PODs service itself is less than $400. It would be a lot cheaper to get U-Haul for an in-city move. 2. On the day the driver was supposed to show up, they changed the delivery multiple times and ended up not showing up. My partner had to take a day off and was waiting in the rain for a whole day to make sure no cars will block the street. It's very stressful because people ignore the "No Parking" signs, and we were the one who was supposed to call the towing company. All these made it a highly stressful day. 3. With all the missing deliveries, we ended up having only 2 days to pack everything though we originally scheduled for a week. Very stressful to say the least. 4. The permit puller didn't get us a 24-hour "No Parking" It's only until 6pm daily. Very odd. So right before 6pm cars would take the parking spots making delivery impossible causing a lot of anxiety. 5. Once we went through the first delivery, the drop off and final pick up were a lot smoother since we learnt the lessons and coordinated with the neighbors ahead of the time. In summary, a highly stressful experience. There is too much to coordinate if you have never done it. I would not recommend using PODS in an urban setting where city permits are needed to close off streets and where street parking is challenging. read more

Situation: There are two PODS that the company REFUSES to pick up on the agreed day after move in. Her new community has strict rules anout parking, and has already expressed concern. Background: PODS customer service dismissed my mothers frantic plea, saying, " Nope. We cant get them for 9 days. Is there anything else we can do for you?" She was unable to have her issue escalated and resolved. Assessment: PODS has very non responsive customer service. Every agent tells you a diffetent story, and they appear to lack consistent training. Once you agree upon timing or dates, their automatic system sends out different information. This causes constant stress and confusion, necessitating more calls to be told "its just automatic..dont pay attention to that". Recommendation: Do NOT use this company unless your time doesnt matter. Once again- great concept, but poor implementation. read more

PODS Moving & Storage - PODS that the company refuses to pick up for 9 days. - Self Storage Near Me - Seattle, Washington

So. I have used pods for a few short deliveries and things went well. But use great caution when ordering a long haul. Biggest problems are communication breakdowns. All phone service is done in India. Local communication is virtually non existent. And communication between The Indian pods people and American pods people is non existent too. American workers are not pleased with this since we the customers are miserable with it. But It's about getting cheap telemarketers. I scheduled a delivery with the Indians from Huntsville Al to Sequim Washington. I was never told that they will not deliver to Sequim. So somehow I have to either pick it up 2 hours away or spend another 2000 dollars on another mover to go there , unload my Pod and load their truck. Ok sounds easy right ! Delivery of pod to their facility was on Nov 22 I called India the 21st and they told me it was already there. I almost grabbed a trailer for the 22nd but paused. On the 22nd I noted delivery was really gonna be on the 23rd. And my pickup was to be on the 24th. Later the pick up was to be on the 25th. Not the 24th. But I would have liked to get a U-Haul and run down there on the 24th but site would not allow me to schedule that. I didn't schedule the 25th because I see doctors all day. if this all sounds confusing. Well you got it right. The phone communications and data entry on website don't sync properly. Plus the language between India and America is not working well. I actually drove 2 hours to Tacoma to talk to someone. Only the fork lift operated was there. He had few answers and stated all arrangements had to be done through India. So , I got to communicate for services at a country in not just another time zone but they too may be on another calender day than we the people in America. So , if you plan to use Pods expect all communications to be run through India and expect a lot of frustration , stress, and additional expenses. I got an easy solution. Deliver to my house and charge me more for doing so. read more

This whole process of moving across the country with PODS has been a disaster from start to finish honestly. First I paid extra for a lock and it wasn't provided with delivery so then we called and were told they would drop one off or bring one when they came to pick up the container. I then received a call early in the morning from them (after repeatedly asking that they contact my spouse who's info is on the account because I had already moved). They said because it wasn't locked they couldn't move it. The driver said that he wasn't allowed to keep the keys and that we'd have to cut the lock off. Thankfully my husband was coincidentally in the area and was able to take the keys. Then it was several days late for drop off on the other end. Now I've spent several hours over the course of the last several days trying to get the POD picked up. It's blocking my driveway and massively inconveniencing the whole neighborhood and I've been told something different every time I've called. I was told it would be picked up 4/14 and it wasn't and now I'm dealing with the storage center manager finally via email after the fourth agent I spoke to gave me the email. I am also due to be charged for another months rent two days before they are able to pick up my POD. I will be raising hell to the billing department because I should not be charged for their inability to move it. If I could rate it -30 stars I would. There really needs to be better options for long distance moves. This was thoroughly unsatisfactory from start to finish. Edit: After 13 days empty, POD did finally come pick up their POD after the senior customer solutions specialist I was assigned after posting this review failed to reach a sooner pick up date with the closest storage center's manager who has already told me there was nothing he could do. I had asked they reach out to the other storage centers in a radius of where I live and I don't think they did to be honest. I essentially got no assistance beyond them rightfully waiving the bill for a second month of storage. Honestly, with their storage center full, they should have been reimbursing me for storage of their POD. Beyond that their email and text notification system is massively messed up- I got a drop off confirmation for several days after my POD was picked up and it was like wait, I didn't order another... I had to triple check my account to make sure there wasn't an order in error. I will never again use POD and I would highly discourage anyone else from doing so. read more

Cancelled delivery twice so far. Did not receive any notification about the change , waited all day for two days for the shipment to arrive. No tracking available to see where our pod was. Customer service very unprofessional, and did not know where our pod was. No tracking available, customer service could not track it either. very high prices compared to other companies. Extremely high prices$$$$$! Very disappointed and extremely dissatisfied with this company! Do not know when we will ever receive our pod. This company does everything wrong.never received any communication about anything. No one knows anything at this company! WHERE IS OUR POD? read more

PODS Moving & Storage - Self Storage Near Me - Seattle, Washington

Horrible Horrible experience with PODS in the Seattle east side location. They cancelled our delivery on the day off. The driver called 6 minutes before the arrival window and said that they can't place the container on our lawn. We had specially signed the waiver for non paved surface upfront. If they couldn't deliver it on the lawn then why did not the customer service rep who took the order inform us upfront. Why do they wait till the driver reads the notes a few minutes before delivery. If I would have cancelled the order at the last minute then they charge us a $150 for the cancellation. If they cancel last minute they don't pay us any money for the cancellation. My entire schedule got messed up. I had to cancel my moving team for which I have to pay last minute change fee. PODs is horrible please use another company. read more

We arranged for our POD to arrive today. We were told that we would obtain our delivery window yesterday. After calling the company multiple times yesterday to inquire on our delivery time, no one ever could give it to us or reached out. This morning we were informed that our POD would be delivered this afternoon. My husband was on hold for 1.5 hours earlier this evening. We were told to wait since it was still within our window. Unfortunately, the POD has still not arrived (far after our window was scheduled). We had $300 concert tickets for this evening that we've been forced to forfeit due to still awaiting the POD arrival. I advise utilizing any other similar service in replacement of PODS. This has already been a nightmare and our belongings have not even been collected. UPDATE: Our POD was delivered almost a full day after it was scheduled to arrive. I reached out to the email address which replied to my original review here, and no one ever responded. Their responses on these reviews are fully bogus. We are now awaiting our POD pickup and have been on hold with customer service for over 45 minutes (again). read more

They fish for info but dont provide you a promised quote unless you call them. This should be red flag, clearly indicating bait and switch business. avoid read more

I had the absolute worst experience trying to access my pod. They do not allow you to access it after 2 (even though they close at 3) and when I said I'd be back the next day, they told me they needed a 24hr heads up before pick up and wouldn't let me access it for another 2 days. The people were awful to work with, the hours restrictive, the whole experience made moving way more stressful than needed. read more

Deceit They were unable to provide my original quote. Website said " no previous quote o. Recod. THE NEVER SENT IT and now, can't produce it. Supposed to be $89. Charged $189 for 6 months! Do not use this company...Ever Dishonest!. Right below comes a pathetic apology from the company... Full of poop!​​ read more

Horrible company, they charge your credit card without authorization, refuse any sort of customer service help, and are a generally terrible and fraudulent company. Do yourself a favor and look up PODs on other websites- you will see over and over horror stories of using this service. Don't use PODs. read more

ON GOING NIGHTMARE!!! (it's long but please read) We started our journey with pods in August of this year (2022) Our belongings were placed into storage as our family was preparing to move for a fee of 348.95 a month not including the drop off and pick up fee for the first month. Our belongings stayed in storage until we notified pods of our expected move on 11-14-22. They scheduled the shipping of our pod (from Virginia to Washington state) on 11-16-22 We paid a fee of 5,139.30 to have our belongings shipped to our new home. We scheduled our container to be delivered to our home on 12-02-22. I received a call from pods saying that our shipment was delayed by one day making delivery 12-03-22. You'd think one day no biggie.. I did. I rescheduled our movers for the next day.. HOWEVER the next day they called to inform me that our shipment was now delayed until 12-06-22. Frustrated I rescheduled our movers again. That brings us to TODAY. My pod was scheduled to arrive today 12-06-22 at my home sometime between 10:45 and 1:45. I received a call from my delivery driver notifying me that they would deliver my pod in the next 35-45 Min. GREAT!!! I then receive a call a little bit later from my delivery driver telling me THEY DONT HAVE OUR POD!! The WONDERFUL delivery driver mentioned that it could have been delivered to another semi local location and they would get back to me about delivery. I jumped on a call with a pods representative to figure out what on earth was happening with our belongings. This is a good time to note that my family has been living in temporary housing for the last two weeks relocating for work which is ending in two days, due to us having to extend because the delays. WHILE paying for our home that we can not live in due to our belongings NOT BEING HERE! The representative was OUTSTANDING and notified me that they were looking for the location of my pod and would notify me this evening by 5:00 pm about the NEW expected delivery date. Now if you're counting this is the FOURTH delivery date. Sometime this afternoon I received an email from pods stating that my NEW NEW delivery date would be 12-13-22. I again call to speak with a representative about our belongings and he too was an AMAZING representative and they're going to try to make it right. This experience has been a nightmare ASIDE FROM THE CUSTOMER SERVICE which has been great. Our belongings are now scheduled to arrive on 12-13-22 just 12 days before Christmas and ALMOST THIRTY DAY SINCE WE PUT IN THE MOVE REQUEST. So our family is not only without our belongings and the comforts of home like actual beds, clothes, dishes, tables, were also without our Christmas decorations, tree, our elf on the shelf that my young children are waiting for. My children are experiencing a loss this Holiday season. Due to unprofessional planning. Will update when this nightmare is over read more

Generally miserable experience. What they did well was dropping off the pod in a timely fashion initially. The driver was nice and professional. The pod worked as advertised. That is where the positive feedback ends. The expectations of the customer are clear as mud. We left for our move, and despite them knowing where we are moving to, as it was a part of the quote process. They never moved the pod after the pickup date. It just sat at the warehouse nearby our old home. They never make it clear that you have to call them AGAIN and tell them to actually ship the pod. So it just sat there for almost 2 weeks. We were checking on our pod frequently and it appeared to be in transit, but no. It was completely still. They never say anything to you like "hey, i know you wanted your stuff by this date, is there a reason why you haven't called to have it moved?". Nope. Until we called them to check as we were approaching our expected arrival day did they say "oh yeah, its still in the warehouse". What the hell? I wish we knew we had to make that call. We finally get the pod to our new city, they never acknowledge anything other than "that's your problem idiot." As we couldn't have our pod shipped to our door due to the hilly nature of the city, we had to move it out ourselves. Making an appointment with them is a pain in the ass. If you try to make an appointment with the warehouse itself, or by calling pods customer service, you will get different dates. This makes reserving trucks even more annoying. Finally we got our stuff and have washed our hands clean of pods forever. We will never use their services again. If they were more clear with customer expectations, or tried to help at any of these road bumps, I would gladly accept responsibility. They couldn't care less. If you use them, just be prepared to call them often to make sure they are actually doing what they advertised to you. You might get your belongings faster than a month. read more